Worst gym experience ever.
Customer service is non-existent — the live chat is just a bot, there’s no phone number, and it takes over a month to get a response through their contact form. With endless renovations causing chaos, I decided to cancel my membership early.
They approved my cancellation but now demand I repay discounts, suddenly claiming I owe €246. They even threatened to send this to incasso without giving me 14 days to pay, which is required by law.
They argue that Article 5.4 of their terms allows them to reclaim promotions. However, this article only mentions “free months” in the context of early termination, not additional discounts. This seems like an intentional move to mislead customers. As per established principles of contract law, ambiguities should be interpreted against the party that drafted the contract.
I’ve pointed this out multiple times, even after consulting a lawyer, but TrainMore refuses to listen. I am prepared to take legal action to stop this harassment. Their practices are unfair and deceptive — avoid this gym at all costs.
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