Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
What a great company, I have used them several times for flights and hotels but today was the first time I did a air to hotel transfer, what an excellent service.
Trip.com 回复2026-10-23
Hi Robert Maple,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Morgan
Trip.com
The booking is smooth and easy . Provision of local language is useful
Trip.com 回复2026-10-23
Hi Mei,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Avery
Trip.com
well explained, i loved the web site, self explanatory and so far good
Trip.com 回复2026-10-23
Hi CHRISTIAN,
Thank you for sharing your feedback with us. We are delighted to know that you find our APP/Website convenient for our customers. Rest assured, we remain committed to maintaining and enhancing this level of service, consistently offering better deals and promotions for our customers' benefit.
Your continued support is highly appreciated, and we look forward to serving you again on your next journey with us. Thank you for choosing us as your preferred service provider.
Best regards,
Alexandra
Trip.com
One app for most of my travel needs at the best price!
I have travelled twice in China over the last 12 months, and each time I have relied on Trip for all hotel bookings, eSIMs, rail and ferry tickets and guides for day trips. Trip has given me the lowest prices available for all these services and given me seamless access to date changes and cancellations with refunds appearing within 2 days.
Trip.com 回复2026-10-23
Hi Busker Pete,
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our APP/Website, and your kind words have made our day.
At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs.
We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com.
Best regards,
Evelyn
Trip.com
Dear Maureen ,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
Hi Saleh Walid,
Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation.
We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day.
Best regards,
Riley
Trip.com
Hi SIRINUCH RUKWONG,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Angelina
Trip.com
Dear Tom Smith,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Avery
Trip.com
I booked a room at the Chatsworth Hotel in Worthing for my wife and son. The instructions were that payment was to be made on arrival. My wife paid with her debit card. I then found that my account had also been charged! I contacted the hotel and was told that it had been a mistake and a refund would be made to my wife's account in 3 to 5 days. Fortunately our accounts have sufficient funds to cover the error but it should not have happened. I don't know what would have happened if this had happened to someone without sufficient funds. I await the refund and will update if it does not arrive.
Trip.com 回复2026-10-23
Dear Mr cameron mcewan,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Ariana
Trip.com
Hi Jahbee Umpar,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Avery
Trip.com
Hi SALIM BADRUDDIN,
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day.
At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs.
We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com.
Best regards,
Avery
Trip.com
Hi NIMPHA TAN,
Thank you for taking the time to share your feedback with us. We truly appreciate the effort you've put into writing a review for Trip.com. Our team is dedicated to providing our customers with the best deals and offers available in the market, and we're delighted to hear that you find them interesting and affordable.
Rest assured, we will continue striving to enhance our services and offer even more competitive deals to ensure the satisfaction of our customers. We encourage you to keep using our app/website, as you might discover a deal that perfectly meets your needs.
Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Ella
Trip.com
Hallo THASNEE KANCHANAWICHIT,
Wir schätzen Ihre freundlichen Worte und freuen uns sehr, zu hören, dass Sie mit unserem Service zufrieden sind. Bei Trip.com sind wir bestrebt, das bestmögliche Kundenservice-Erlebnis zu bieten, und Ihr Feedback ist für uns von unschätzbarem Wert. Wir freuen uns auf die Möglichkeit, Ihnen auch in Zukunft einen ausgezeichneten Service zu bieten. Vielen Dank, dass Sie uns gewählt haben.
Mit freundlichen Grüßen,
Emilia
Trip.com
Bonjour RANDY FETALVER,
Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients.
Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis.
Cordialement,
Evelyn
Trip.com
Scammers who offered the worst customer service experience I have ever had
Avoid using this service unless you want to be scammed out of your money.
I needed to book a journey using coaches. A single coach journey was 14.90, but I was given the choice of a return, which then made the price 22.90. I needed to return the same day, so I of course took up that offer.
A few days later, the day before my journey, I check and notice I have no return ticket. Confused and alarmed, I decide to use the live support chat in the app to hopefully resolve the issue; what followed was by far the WORST support experience I have ever had. The customer support made an attempt to gaslight me into thinking the single price was 22.90, despite the fact it still says 14.90 to buy the same single ticket on the same day at the same time, and clicking through to purchase it remains the same price throughout. So I was charged 8.00 extra on the pretense that I would get a return, only to get the exact same ticket I could have bought for 14.90! Service claims "travel worry-free", well Trip.com has made my journey a nightmare.
They claimed they would contact me in 24 hours. I don't have that time, so I will now be forced to purchase an expensive return ticket on TRAINLINE, a service that has at least never scammed me when I used to use it.
Abysmal service. I used to recommend Trip.com to all my friends. However, after this terrible experience I will never use again, and I will actively discourage everyone I know from using the service.
One last thing worth noting, I left a similar review on Play Store, where they simply directed me to THE SAME ABYSMAL SUPPORT SERVICE I COMPLAINED ABOUT. I guarantee they will do the exact same here too
Trip.com 回复2026-10-23
Dear residentlost,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
The price might be good, but they don’t warn you that you won’t be able to manage the booking on the airline’s website! That’s the worst part. When you go to the airline’s site, the OTP isn’t sent to your registered email but to their own, leaving you stuck. Customer service only gives AI-generated responses, which makes you even more frustrated. I regret buying from them.
Trip.com 回复2026-10-23
Dear SK,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
Very good and excellent app make my time very easy
Trip.com 回复2026-10-23
Hi Mohammed Alhosani,
Thank you for your lovely review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction is driving us to continuously enhance our services. Your support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Kaitlyn
Trip.com
Hi EL,
Thank you for providing your feedback. We're thrilled to hear that you find our APP/Website convenient for our customers. Rest assured, we are committed to maintaining this level of service and striving to offer even more competitive deals and promotions to enhance the experience for our customers.
Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Ellie
Trip.com
Flora Zhou was amazing and professional! I bothered her with two requests and she went above and beyond to help me (even though I made a mistake). My problems have been solved so quickly.
Trip.com 回复2026-10-23
Hi GianCarlo Santos,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Morgan
Trip.com
I made the reservation several times and had no problems
Trip.com 回复2026-10-23
Hi omar abughneim,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Emilia
Trip.com
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