Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Trains ran on time. They were clean, the staff were pleasant and professional and the communication was clear both journeys
Trip.com 回复2026-10-23
Hi Mr Ken Hadfield,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Ellie
Trip.com
Hi KHANCHANDANI/DEVKISHAN,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Elizabeth
Trip.com
used that website many times but for the last one they let me wait more than 6 hours to confirm my flight
after that i chatted with someone and they issued it in very fast way
other than this i would give them true 5 stars
Trip.com 回复2026-10-23
Hi LOMAN,
Thank you for sharing this positive comment. We are thrilled to learn that you had a seamless booking experience. Our user-friendly application and website strive to offer a wide variety of options to assist you in planning your ideal travel or vacation.
Thanks again for your kind feedback, and we anticipate the opportunity to embark on a delightful journey with you in the near future. Have a wonderful day.
Best regards,
Kaylee
Trip.com
Dear XIAOGUANG YANG,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Skylar
Trip.com
I love Trip.com 🤍
It makes traveling so easy and convenient, and I’m very happy with the great value and affordable prices. I’ve also booked my hotel reservations through Trip.com, which makes planning my trips even easier. Thank you for providing such a wonderful service and great deals. Highly recommended! ✈️
Trip.com 回复2026-10-23
Hi Abdullah,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Madeline
Trip.com
Trip.com easy to use.
Gives you step by step instruction.
Won't let go to the steps so it's hard to make mistakes
Trip.com 回复2026-10-23
Hi Lorrine Challenor,
Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation.
We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day.
Best regards,
Victoria
Trip.com
Hi HARVINDER SINGH,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Madeline
Trip.com
Hi Steve Allen,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Kaylee
Trip.com
Hi Kasma Hemmih,
Thank you for taking the time to share your valuable feedback with us. We appreciate your effort in writing a review for Trip.com. Our team is dedicated to offering our customers the top deals and offers available in the market, and we are delighted to hear that you find them interesting and affordable.
We remain committed to improving our services and delivering even more competitive deals to meet the needs of our customers. We encourage you to continue using our app/website as there may be a deal that perfectly suits your preferences. Once again, we thank you for choosing us, and we eagerly anticipate the opportunity to serve you in the future.
Best regards,
Alexandra
Trip.com
It happened twice or thrice when I booked flight from trip.com after payment from my card ticket got issued but after few days some amount again got deducted from my bank account which was used for purchasing ticket .
Trip.com 回复2026-10-23
Hi Sujan k c,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Layla
Trip.com
I am so grateful to Shea Zhang who went all her way to assist me with the cancellation refund for Booking no. 1578951124718633. Free cancellation policy statement was not clearly stated which leads to my unhappiness, but Shea contacted Midtown Richardson Hotel twice and managed to settle with full refund to us :). I am very thankful for her excellent service provided during the whole refund process
Trip.com 回复2026-10-23
Hi Lucy Yap,
Thank you for taking the time to leave such a positive review. We genuinely appreciate you sharing your experience with our customer support.
At our company, we are committed to delivering excellent customer experiences every day. Your feedback motivates us to maintain our best practices and go above and beyond to exceed our customer's expectations.
We are eagerly looking forward to our next trip with you, and we thank you for choosing us. Have a wonderful day.
Best regards,
Kaitlyn
Trip.com
User Friendly. Always use Trip.com for flights, hotels, trains, airport pick-up. Especially useful for China bookings. Customer service is more responsive than their competitors like Agoda and Booking.com. One step towards their highest member tier, hope to be invited.
Trip.com 回复2026-10-23
Hi Edwin Lee,
I sincerely appreciate the time you took to provide this lovely review. It means a lot to us that you shared your experience with our customer support.
Please be assured that we are constantly striving to provide the best possible customer experience to all of our valued customers. Your feedback serves as a great source of motivation for us to continue implementing our best practices and exceeding our customers' expectations.
Again, thank you for choosing our services, and I hope you have a truly enjoyable and fulfilling day.
Best regards,
Elizabeth
Trip.com
I cancelled the trip before ticket was issued and it was still issued.
Trip.com 回复2026-10-22
Dear Joshua moreno,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Emilia
Trip.com
Dear TAYLOR/RICHARD JAMES,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ellie
Trip.com
Trip did not specify that we could not leave hk airport if we will be taking a ferry to guangzhou, we had a long layover so we left the airport and then we could not come back in. We thought it was okay to go out since trip also offered us a free layover but our ticket was wasted and we had to buy a new one :(
Trip.com 回复2026-10-22
Dear Des,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Emilia
Trip.com
Dear RAFFY VILLACAMPA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
A Public Response That Is Just as Disappointing – Empty Promises and No Real Help
As if our terrible experience wasn’t enough, after posting my review, Trip.com replied publicly saying that they would contact us directly and help resolve our issue.
This was just another empty promise.
They publicly claim that they will get in touch and take care of the problem, making themselves look helpful and professional in front of other customers. However, we have received no real help or meaningful solution to our situation.
We were left to pay for replacement flights and accommodation ourselves after missing our connecting flight on our trip from Bali to Denmark. When we needed support the most, Trip.com was nowhere to be found. Even after complaining publicly, their response gives the impression that they care, but our experience tells a completely different story.
It is unacceptable to make promises publicly if you are not going to follow through. A professional-looking response means absolutely nothing if it is not backed up by real action.
This has only made our experience with Trip.com even worse. Not only did we feel abandoned during our trip, but we also feel that their public response is more about protecting their image than genuinely helping their customers.
My advice to everyone: NEVER BOOK WITH TRIP.COM. Do not be fooled by their polite replies to negative reviews or their promises to help. Based on our personal experience, when something goes wrong, you may be left completely on your own, forced to pay for everything yourself, with no meaningful support whatsoever.
Save yourself the stress, frustration, and unexpected expenses. Choose another booking company. I would never recommend Trip.com to anyone.
Trip.com 回复2026-10-22
Dear Jenny Jh,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
i don't like you showing the price without check in baggage... and i especially don't like when i do decide to pay for check in baggage and go to pay the price raises every time... to what you say the airport raised it to!!!
Trip.com 回复2026-10-22
Dear CHARLES GORDNER,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
Dear SI,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Emilia
Trip.com
I submitted a request to cancel my hotel reservation due to a typhoon and attached official documentation confirming that my flight was canceled. However, my cancellation request was denied, and I have been unable to reach customer service, receiving only automated AI responses.
Trip.com 回复2026-10-22
Dear 혜영 정,
Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have encountered. We understand the importance of providing a seamless and enjoyable experience for our users. Please be assured that we will check it further and reach out to you directly. Your feedback is highly appreciated, and we thank you for your patience. Once again, we apologize for any inconvenience caused and appreciate you bringing this matter to our attention.
Best regards,
Kaylee
Trip.com
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