Equity Trust Company

Hi there, we regret to hear your experience with Equity was not a positive one. We take your concerns seriously, and have sent a contact information request over to you so that our team can look into your situation. Thank you for taking the time to leave your feedback.

Hi Cathleen, we regret to hear your experience with Equity was not a positive one. We take your concerns seriously, and will use this feedback to improve going forward.

Hi Gregory, thank you for taking the time to tell us about your experience with our team!

Hi Isabella, we are thrilled to hear our team provided such a positive experience!

Thank you for taking the time to leave us your feedback!

We’re very sorry for your loss and for the frustration you’ve experienced trying to access the funds. This is certainly not the experience we want for our clients, especially during such a difficult time. We would like the opportunity to look into your situation and help move this forward. Please reach out to our team at [email protected] so we can review your account and assist you directly.

Thank you for taking the time to share such a detailed account of your experience. We sincerely apologize for the delays, lack of communication, and frustration you encountered throughout your in-kind precious metals distribution request. We understand how important timing, clear expectations, and transparent valuation are—especially when market fluctuations can materially impact outcomes. The processing delays you described, along with the lack of written documentation and inconsistent communication, are not the experience we aim to provide. We would appreciate the opportunity to review your situation in detail, including the timeline, valuation concerns, and your request for documentation. Please reach out to our team at [email protected] so we can investigate further and work toward a

We’re sorry to hear about your experience and understand how frustrating delays like this can be. This is not the level of service we aim to provide, and we’d like the opportunity to help move this forward for you. Please reach out to our team at [email protected] so we can review your situation and assist you directly.

Thank you for sharing your feedback. We understand how concerning delays around distributions can be, especially during periods of increased transaction activity. We’d like the opportunity to review the status of your request and provide an update. Please reach out to our team at [email protected] so we can look into this for you directly.

Hi Edgardo, we are happy to hear our team provided you a positive experience!

Hi Randi, thank you for taking the time leave us your feedback!

Hi Daniel, thank you for taking the time to tell us about your experience with our team!

Thank you for sharing your experience. We understand how frustrating delays in cash distributions can be, especially when multiple steps such as paperwork, faxes, and phone calls are involved. If you’re still waiting on a distribution, we encourage you to contact our team at [email protected] so we can review your request and assist you directly.

Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating, particularly regarding account notifications and alerts. We understand how important it is to stay informed about account activity such as bill payments, deposits, and reversals. Please feel free to contact our team at [email protected] so we can look into this with you directly.