TurnKey Vacation Rentals

Hi Francesca Thank you for taking the time to leave us this review. We're sorry to hear that your stay wasn't as great as it should have been. We apologize for the internet issues you encountered and that we were unable to address it during your stay. Please be assured our local team is following up to ensure the internet is functioning properly. If there is anything else we can do for you please let us know.

Hi Michael, Thank you for taking the tie to leave us this review. We are sorry to hear that your travel plans were impacted by a medical emergency. With regard to the travel insurance, While we do partner with a company that offers their travel protection through our website, we are not involved in any of the finances that take place in that transaction. Any information you need about refunds needs to be handled through the travel insurance agency. If there's anything else we can do please let us know.

Eva， 感谢您抽出时间留下评价，很抱歉您的体验未能达到预期。看起来我们一直在等待HOA（业主协会）的回复，因为这是整栋建筑都出现的漏水问题。由于我们只能维修所管理房屋内部的问题，而无法处理社区协会范围内的维修，因此无法直接协助解决此问题。我们抱歉未能及时从他们那里获得回复转达给您，也理解您对维修超出我们授权范围感到沮丧。看起来这个问题已经得到妥善解决，感谢您的耐心。如果还有其他我们能为您做的，请随时联系我们的24/7客人热线告知我们。

Hi Sandy, We're sorry to hear that your travel plans were impacted by weather and that you were dissatisfied with our service. If there is anything we can still do for you please let us know.