Awesome people they helped with an…
Awesome people they helped with an issue I had with a ring and got it settled immediately
关于 Tianyu Gems
数据更新- 网站
- tygems.net
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 75 条评价
- 差评回复率
- 50%（2/4 条）
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商家自述
Wuzhou Tianyu Gems Co., Ltd, a factory-direct OEM and ODM jewelry manufacturer, is helping global jewelry brands shorten time-to-market and reduce sourcing costs with its scalable production and customization solutions.With a design library of over 100,000 ready-to-produce jewelry styles and 200+ new designs released every month, Tianyu Gems enables brands to launch new collections quickly without long development timelines. From trend-driven fashion jewelry to moissanite and lab-grown gemstone pieces, clients can select existing designs or request full customization tailored to their market needs.As an in-house manufacturer, Tianyu Gems offers factory-level pricing, short lead times, and flexible order quantities, making it easier for brands, wholesalers, and online sellers to test new products and scale successful styles. Services cover the entire production process, including CAD design, gemstone cutting, casting, stone setting, polishing, and quality control.By combining speed, design scale, and customization under one roof, Wuzhou Tianyu Gems positions itself as a long-term manufacturing partner for businesses seeking reliable supply and consistent quality.Jewelry brands, designers, and wholesalers interested in OEM or ODM cooperation are invited to contact the company or explore its manufacturing capabilities at https://www.tygems.net.
以上内容由商家自行提供，未经平台核实。Tianyu Gems靠谱吗？
Tianyu Gems（tygems.net）在 OK.one 的综合评分为 4.9 分（满分 5 分），基于本站收录的 140 条用户评价，属于购物与时尚分类，口碑优秀。好评高度一致，97% 的评价为 4 星及以上；商家回复了 50% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship of the custom jewelry, noting that the final pieces look stunning, fit perfectly, and truly exceed expectations. Consumers widely appreciate that the dedicated staff members are extremely knowledgeable, highly patient, and exceptionally prompt with their helpful communication throughout the entire custom design journey. Some people were dissatisfied with poor product quality and major communication issues encountered during the process. Reviewers also specifically mentioned unexpected financial surcharges, severely delayed manufacturing project timelines, and completely unresponsive service representatives when trying to resolve their past concerns.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
10/10 Highly Recommend Maggie
My experience with Tianyu Gems was nothing but amazing. The only thing that would have made it better is if I were physically in China to experience the great customer service and see the diamonds in person. My sales associate, Maggie, supported me throughout the entire process… and it was a long process lol. I initially reached out about a year before I actually decided to pull the trigger and move forward with my custom ring set. Let me tell you now, I wish I had moved faster, because when I did finally purchase, the price of gold started to rise. Regardless, Maggie was patient, supportive and informative. She responds in a timely manner and is an expert in her field. I can only rave about Tianyu Gems, and I will be returning for all of my custom jewelry purchases. 10/10 highly recommend!
Beautiful engagement ring!
Easy to work with , affordable and incredible work!
Worked with Linda
I worked with Linda from Tianyu to design my gf’s engagement ring set. It turned out amazingly well. Highly recommend!
Thank you Maggie and Tianyu Gems!
At first glance, I felt nervous trying out an online Jewelry store let alone a non-local. I stumbled upon Tianyu Gems and did some research. Everywhere and everyone rave about how wonderful they are. Which shortly after, I decided to jump the gun and order a ring from them. Maggie their sale rep, took care of my request and provided excellent communications throughout the entire process. The ring I commissioned for was well designed, quickly made with fair pricing, and finally shipped to me extremely fast. I am pleased with the service and extremely happy that Tianyu Gems lived up to their good reputations. I will be ordering my custom rings/ jewelry from them in the future without any doubts. And I think you should give them a shot too.
Maggie was absolutely fantastic to work with!
Maggie was fantastic to work with!! She was always quick to respond where she would reply in less than a day despite the huge time zone difference. I was also very picky and wishy washy at times in regards to the features in my piece, but she was amazing in helping me through the process and figuring out what I wanted or did not want in my piece. For ideas that I could not find photo references for, she helped to find previous pieces that she had worked on that best described what I was trying to create and we worked together to filter out options. I also requested a custom lab diamond for which a photo was difficult to find, and she helped to find a video of what I wanted. She was very sweet and patient to work with and I would love to work with her again on other pieces in the future! The process itself was also very fast. - Once I confirmed the design of the custom cut lab diamond; it took Tianyu 2 days to create a moissanite model. - Once the moissanite model was confirmed, Maggie said it could take 20 business days to make and another 25 business days for IGI certification; it took about 30 business days total despite Tianyu being on national holidays for about a week. - Maggie indicated that CAD drawings would take 3-10 business days to create; the first CAD came out literally on the same day, the second CAD (a total redesign) took 2 days, and the final CAD took 1 day. - Once I confirmed the CAD ring design, Maggie indicated that it would take 10-15 business days to make; the ring took 6 business days to create despite it being the holiday season. - The ring got shipped and delivered to us in about 3 days. - The final price was also accurate to what she initially quoted; she was always transparent about costs throughout the entire process. I would recommend working with Maggie on your dream piece! She gave me peace of mind throughout the process by helping as much as she could to create the piece I wanted and answering my millions of questions.
My first experience designing a ring…
My first experience designing a ring with Maggie and it definitely won’t be the last! Maggie was concise in her communication clarifying exactly what I wanted and responded to all of the questions that I had in a prompt fashion. She was great to work with- and the final product was absolutely stunning.
Wedding Band
Sophia helped me make a custom wedding band and it was perfect. Great price and quality. Would recommend.
BUYER BEWARE TIANYU GEMS
I truly don’t even know where to begin with this post. This has been an absolute NIGHTMARE experience dealing with this company overseas. I’ve taken to now posting our experience publicly because I do not want anyone to go through what we have gone through. Our wedding bands were absolutely ruined TWO DAYS after our wedding. The solution? At first they didn’t respond to my husband’s messages. So I took over and aggressively began pressing them to rectify the situation. They offered to remake our rings free of charge under warranty IF we agreed to changing our initial design. Refused refund. So, with no other practical choice — we agreed. TWO months after receiving — those rings are the same issue as the first set. Completely ruined. This has ruined our wedding bands and I think of this every time I look at my forever rings. My husband designed my engagement ring with them, he proposed in April of 2024. We were married in May of 2025. My rose gold ring is now completely yellow gold. Tianyu has completely ghosted my messages now. Vanessa has taken to no longer even responding. Things you need to know before you agree to giving them your hard earned dollars. 1.) They will NOT honour lifetime guarantee. This is the first MASSIVE red flag. 2.) VERY bad quality — as pictured. 3.) Horrible attitude towards customer service. 4.) NIGHTMARE buyer experience for any needed repairs that should be covered under warranty. 5.) AWFUL correspondence. Straight up will dodge you. I will continue to post for awareness. Happy to answer any questions.
Tianyu Gems 回复2025-12-31
thank you for your post! but just for everyone to know, firstly this ring is made of Sterling silver 925 white, rose and yellow gold 3 tones gold plating rings, which we have explained to you why this color may goes off that fast due to the 3 tones-color electronic plating and also depending on how you maintain them potentially . but given that inconvenience, we make you a free two rings set of 2.5 miron thick gold vermeil for solutation with free-shipping as our deep apologizes, even during the commuciations you tried to threat us for multipate times, the only thing is we provide the alternative solution is making them in all same ROSE gold vermeil 2.5 mircon for safety. yet after two weeks later, you complain it fade off , even for gold vermeil 2.5 mircon, which is a big shock to us!! because we had customized quite a lot of 2.5 mircon thick gold vermeil for some jewelry suppliers even after a year or two years, their color is still on. we took it very seriously and re-make the both rings for you and free shipping even we are bearing the lost. so we also would like to have everyone to know and transparency the whole true process! thank you
Wonderful Experience
I worked with Maggie to customize a ring, and the entire process was so seamless. She was always very prompt with her communication and answered all questions thoroughly. Production and shipping were both very quick. And the ring was even more beautiful in person! The craftsmanship was so meticulously executed. I am so happy with my purchase and look forward to creating my next piece!
Maggie is the best
Maggie helped me through the process of making a really wonderful ring. She is kind and knowledgeable and reacts fast. She helped getting the ring done fast I time for the birthday of my wife. The quality of the end product is astonishing. High grafe quality which would be a lot more expensive in Europe. 100% recommend and certainly will buy again with Maggie and TyGems
Great engagement ring dealer
Maggie was amazing in helping me design my dream engagement ring. This company works very hard and the quality is unmatched. Highly recommend for all.
Maggie is exceptional!
I just received my first jewelry item from Maggie, a gorgeous diamond tennis bracelet with the most sparkly and bright diamonds. Maggie exceeded my expectations! First and foremost, she is extremely knowledgeable and professional. Maggie explained everything upfront and made the design process seamless. She kept me informed every step of the way and communicated promptly. I appreciate her recommendations and advice. I just ordered my second piece from her and I cannot wait to receive it. If you have any, jewelry needs, Maggie is your girl! She produces only high-quality items. I would give her 100 stars if I could!!!
Working with Maggie was a true…
Working with Maggie was a true pleasure! She was professional, patient, and incredibly helpful throughout the entire process. She took the time to answer all my questions and made sure I was completely satisfied with my ring. The CAD process was smooth. Shipping was traceable and fast. I highly recommend Maggie and Tiyanu Gems to anyone looking for exceptional jewelry and outstanding customer service!
Tianyu
Tianyu is a great company. I had my ring XRF tested upon arrival and it is a perfect 10k gold. The craftsmanship of the ring is also beautiful. They clearly pay excellent attention to detail. I couldn’t have asked to work with a better vendor. Extremely fast shipping too! Thank you very much. I worked with Maggie and she as very patient.
Excellent Product and Customer Service
I discovered Tianyu Gems on Reddit. I gave them a try because of the good reviews and affordable prices. I was not disappointed. I bought a 3.59 lab grown E VVSI round brilliant ideal cut hearts and arrows lab grown diamond with side stones. The buying experience was very good. I dealt with Trinity who was extremely professional, knowledgeable, patient and helpful. This was the first time I have done this and she supported me throughout the process until I was pleased with the ring. I could not have asked for a better person to guide me through this process. I am very pleased with my purchase and will certainly buy again and recommend to others.
Great experience with Maggie at Tianyu
I worked with Maggie from Tianyu to create my ring. The experience was really great, she was very helpful and always replied to my messages quickly. She found me a lab diamond with the specs I was after at a really great price then had a CAD made exactly how I had asked, there was no need for any changes. The ring was made straight away and postage was super quick to Aus, was even delivered on a public holiday. I was also surprised when it arrived the ring was packaged beautifully and came with a velvet ring box. Before choosing Tianyu I had shopped around and Maggie provided the best price by far, I saved thousands of dollars buying from Maggie. Overall a great experience and I will definitely order from Maggie at Tianyu again.
Great experience
It was my first time purchasing from Tianyu Gems. My custom lab grown diamond half eternity ring is so gorgeous. I really love it! The experience of working with Maggie on creating the custom ring was amazing. Highly recommended!
The whole experience was great!!
The whole experience was great! I worked with Trinity and she helped me design the perfect ring! From initial contact to receiving the ring I think it took like 3 weeks? Lovely experience and would definitely order again!
Custom Ring Inquiry, 10/10 result and process
Maggie helped me in my process of creating a custom ring. She took time to understand my wants and needs and the constraints of the ring and made sure to account for every detail along with meeting my budget. Along with all this, she and the team at Tianyu Gems completed this project and had the ring in my hands in less than a month. Maggie helped bring my idea to life and took passion in bringing it to life which was something special we could share. I cannot express my gratitude enough for Maggie and Tianyu Gems.
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