Had a good experience
Had a good experience. Great customer service and lots of communication. I worked with Maggie
关于 Tianyu Gems
数据更新- 网站
- tygems.net
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 75 条评价
- 差评回复率
- 50%（2/4 条）
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商家自述
Wuzhou Tianyu Gems Co., Ltd, a factory-direct OEM and ODM jewelry manufacturer, is helping global jewelry brands shorten time-to-market and reduce sourcing costs with its scalable production and customization solutions.With a design library of over 100,000 ready-to-produce jewelry styles and 200+ new designs released every month, Tianyu Gems enables brands to launch new collections quickly without long development timelines. From trend-driven fashion jewelry to moissanite and lab-grown gemstone pieces, clients can select existing designs or request full customization tailored to their market needs.As an in-house manufacturer, Tianyu Gems offers factory-level pricing, short lead times, and flexible order quantities, making it easier for brands, wholesalers, and online sellers to test new products and scale successful styles. Services cover the entire production process, including CAD design, gemstone cutting, casting, stone setting, polishing, and quality control.By combining speed, design scale, and customization under one roof, Wuzhou Tianyu Gems positions itself as a long-term manufacturing partner for businesses seeking reliable supply and consistent quality.Jewelry brands, designers, and wholesalers interested in OEM or ODM cooperation are invited to contact the company or explore its manufacturing capabilities at https://www.tygems.net.
以上内容由商家自行提供，未经平台核实。Tianyu Gems靠谱吗？
Tianyu Gems（tygems.net）在 OK.one 的综合评分为 4.9 分（满分 5 分），基于本站收录的 140 条用户评价，属于购物与时尚分类，口碑优秀。好评高度一致，97% 的评价为 4 星及以上；商家回复了 50% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship of the custom jewelry, noting that the final pieces look stunning, fit perfectly, and truly exceed expectations. Consumers widely appreciate that the dedicated staff members are extremely knowledgeable, highly patient, and exceptionally prompt with their helpful communication throughout the entire custom design journey. Some people were dissatisfied with poor product quality and major communication issues encountered during the process. Reviewers also specifically mentioned unexpected financial surcharges, severely delayed manufacturing project timelines, and completely unresponsive service representatives when trying to resolve their past concerns.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I’ve customer made three rings
I’ve customer made three rings with Tianyu. Great service, communication and price point. Detail oriented and high quality. Im very satisfied!
Great experience
I worked with Maggie to source a pink diamond and design a custom ring setting via CAD. The ring is perfect and arrived so quickly after shipping via DHL. It's everything I wanted and the ordering, communication, and design processes were all extremely smooth. Would work with Tianyu again!
I worked with Maggie to have earrings…
I worked with Maggie to have earrings made for my birthday. It was my first time buying lab grown diamond. They are sparkly and perfect. Maggie was wonderful. She communicated quickly, offered guidance, and made sure the process was easy. I cannot recommend her enough and look forward to working with her in the future.
10/10 husbands recommend this
Everything was smooth. Fast communication. Maggie was very polite.
I worked with Maggie and had a great…
I worked with Maggie and had a great experience. Great, timely communication, and even made some slight modifications I requested after getting the CAD for my custom ring. Ring came in looking just like what was designed, great quality, and very pretty!
Worth It
Working with Maggie on my custom wedding set was easy and fast. Maggie and the ring designer helped me customize a design and gave me advice along the way on what would work best. I have been in awe since receiving this ring, it is so stunning. The stones are so incredibly sparkly. I will absolutely get another set from Tianyu!
I was initially nervous about designing…
I was initially nervous about designing an expensive piece of jewelry via online communication only, but Tianyu and their representative Maggie made everything comfortable and seamless. It still took a leap of faith to make the purchase, but I'm so happy with my pendant and it was well worth it. My necklace is beautiful and expertly crafted. I will absolutely work with them again.
Great design at a very good value
We had a great experience getting a custom ring built by Tianyu Gems. The sales representative Maggie was very helpful and prompt to reply, and helped us define the style of ring we wanted. The final ring was fabricated and shipped very quickly and looks just like what we were looking for, at a very reasonable price, I will order again from them in the future
Tianyu Made My Wedding Set Perfect!
Maggie was wonderful to work with! She was very patient and reassuring, despite the fact that I’m a notorious overthinker. My rings came out beautifully and I will absolutely work with her again!
Amazing experience with Maggie from Tianyu
Maggie was awesome! She was very patient and able gave me rings exactly what I was hoping! The diamonds are super sparkly and I can’t ask for better craftsmanship. Thank you for giving me my dream rings for such an amazing price. I highly recommend them!
I had a Great experience with Tianyu Gem
I had a great experience buying a lab-grown diamond ring from Tianyu Gem. Maggie was amazing from start to finish! She answered all my questions, guided me through the process, and made sure everything was perfect. The ring is absolutely beautiful, and the quality is fantastic. I couldn’t be happier with my purchase. Thank you, Maggie, for your excellent service! I highly recommend Tianyu Gem to anyone looking for stunning jewelry and great customer care.
Courteous and Quick Experience
They offered a very personalized and expedited experience. The custom designed product was delivered quickly and exceeded expectations!
Great Custom Jewelry!
Erica is great, is very patient and thorough with her service and aims to please. Would recommend for any custom jewelry asks!
Purchased two lovely custom rings
Purchased two lovely custom made rings with Tianyu and they were highly responsive and engaging in the jewelry making process. They told me the exact grams of gold, shared gem selections with me before setting the pieces, and regularly shared updates. I was so impressed with customer service each time and I'm even more excited to make more custom pieces with them. All messaging done through WhatsApp.
Custom designed ring- Stunning!
Got a custom cut stone and then had a ring custom designed. Process took only a few weeks, Tianyu kept me updated every step of the way, giving me approval at every stage. I’m absolutely in love with the final result, it came out so beautiful. Wouldn’t have a single hesitation about working with Tianyu again. I worked with Maggie. She was very professional. You can ask as many questions as you want along the way, you approve every step of the process and Maggie was very patient. Would use them again!
Beautiful end result and wonderful service from Maggie
Maggie was absolutely fantastic! If I want another custom design, I will definitely be contacting her again. She gave me a fair pricing (I enquired elsewhere too), but I chose Tianyu since I've read such good reviews about their products/customer service. She understood exactly what I wanted. I showed her composite images with detailed descriptions of what I wanted, a lotus/tulip setting, rounded prongs, the exact colour tone I wanted, etc, and she got me a CAD almost immediately. The ring took about 4+ weeks to make and was delivered within 2-3 days of it being shipped out. I did specify that I was not in a rush and I gave them ample time to fulfill my order.
Custom ring design with Maggie
I worked with Maggie for a ring design. The process was very efficient and she kept me updated throughout, even on her holiday. We started off with a certified lab diamond that had excellent specs which she sent me many videos of. We then worked on the CAD for the ring setting which I asked for so many changes, they were all done quickly and accurately. I'm so happy with the final product. I highly recommend Tianyu Gems as a reliable china-based jeweller for custom jewellery.
Maggie and Tianyu are top ❤️
I worked with Maggie to create a custom ring and everything was perfect. Communication was open, friendly, and fast, and the ring was made exactly how I wanted. They offered a payment plan or to pay everything outright, which I really appreciated! She was also helpful in consulting when I wasn‘t sure. I will definitely order again!
Great value and customer experience!
I worked with Erica on some custom jewelry pieces. She provides quotes really quickly and is very informative about the process. I haven’t had any issues with receiving my packages either. I definitely have gotten a fairer price and exceptional customer service working with Erica from tianyu compared to my local retailers.
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