Shipment didn't come 4 weeks later
I ordered their vape and coils 100$ worth and almost a month and nothing came. No tracking nothing. Very disappointed because I was super excited to get this vape
关于 Vaporesso official
数据更新- 网站
- vaporesso.com
- 分类
- 食品、饮料和烟草
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 43 条评价
- 差评回复率
- 15%（24/155 条）
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商家自述
VAPORESSO (Official Brand Account)VAPORESSO is a leading global vape brand dedicated to innovation, premium quality, and harm reduction through advanced technology. Since our founding, we've been committed to delivering exceptional vaping experiences backed by cutting-edge R&D, strict quality control, and a user-first philosophy. From pod systems to advanced kits, every product is engineered to meet the highest standards of performance, safety, and design.This Trustpilot profile is our official brand hub — a space for sharing brand updates, and gathering authentic feedback on our overall brand experience, product innovation, and customer journey. We welcome honest reviews that help us continuously improve and serve our global community better.(For order-specific inquiries, shipping issues, or after-sales support related to purchases made on the online store, please visit another dedicated account VAPORESSO STORE Trustpilot profile, where the store support team is ready to assist you.)
以上内容由商家自行提供，未经平台核实。Vaporesso official靠谱吗？
Vaporesso official（vaporesso.com）在 OK.one 的综合评分为 1.7 分（满分 5 分），基于本站收录的 187 条用户评价，属于食品、饮料和烟草分类，口碑较差。78% 的评价为 1 星，差评比例偏高；商家回复了 15% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were unhappy with their experience overall. Customers frequently state that the vape pods leak constantly, taste terribly burnt, and break down prematurely after very little daily use. Many buyers also mentioned severe shipping delays, missing package tracking, and completely unresponsive customer service when attempting to resolve major product issues. Some reviewers were happy with the customer support team, noting that staff members are polite, friendly, and very efficient at sending replacements. A few other people also felt that when their devices functioned properly from the start, the overall quality and flavor delivery were genuinely fantastic.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
"All orders will be processed within 48…
"All orders will be processed within 48 hours after your order has been placed" This was 7 days ago. Zero replies to emails, which is concerning because as their T&C state: "Please contact us immediately if you need to change or withdraw your order. Please note that any orders that have already been shipped out be revoked." So yeah, here we are. Never again. Will be issuing a chargeback as soon as i can.
Inconsistent quality, zero customer service
Xros Pro arrived, OLED screen didn't work. Followed all the instructions with Vapoesso support (registered device, took a video of the issue). A week later they said to contact Vaporesso Store as "it is run by a third party". Did that, no response despite multiple followups.
Got the xros and it's brilliant great…
Got the xros and it's brilliant great battery life the pods are 4 £10 and last 2weeks was previously using vise epods ans was spending £15 every 3 days I've only spent £5 in 2 weeks
Products Leak into battery compartment.
Products Leak into battery compartment. it exploded, nearly burnt the flat down. I have pics but there's no where to paste them. VERY dangerous products, if you want to represent me so we can sue them, get in touch.
Leaking from brand new never overfilled…
Leaking from brand new never overfilled once terrible device wouldn't advise any one to ever buy one
Complete garbage company with zero…
Complete garbage company with zero customer service, no product to ship out and wasted three weeks of my time back and forth. They must be in financial trouble.
Bought the vaporesso luxe xr max
Bought the luxe xr max and it is a great mod pod kit, I have been using this pod mod for a month, I’ve been using 0.3ohm coil at 35 watts and the battery lasts for about 1.5 days, coil flavour is great but best flavour comes from 0.3ohm and 0.2ohm coils, I use nic salt double concentrated flavour and coils last over 1000 puffs which is great for the sweet juice I use, I guess if I used normal strength flavours the coils would last a lot longer. Must admit the gtx coils do seem to use more juice than other coils in other devices but I’m guessing because they use more juice that the gtx coils stay well soaked, that could be why the coils last so long. So after using the vaporesso luxe xr max for 1 month I am very happy with it, I will be sticking with this device as it’s the best one I’ve bought so far. Good work vaporesso great device thank you.
This company is awful
This company is awful. Their customer service is a joke and they don't seem to know how to handle shipping items. They did not put my apartment number on the package, even though I entered it. This should have been a very simple fix, but instead they turned it into a three month long pain in the ass. Customer service is useless, they don't bother reading your messages, and half the time they just don't respond. They are rude and snippy when they do for no reason. They are not interested in making anything right. This is exemplified by what happened when, after a 25-email chain (half of them were messages from me that they ignored), my package finally arrived somehow. When I relayed this to them they took the opportunity to email me back a rude and snide messages claiming I had signed for it a month ago. This was on a package with no signature. It should be telling that this message was by far the fastest they responded. They refuse to send tracking numbers. They refuse to provide any information. They ignore you and lie to you. And they are rude about it the whole time. How this company is still in business is beyond me. DO NOT BUY ANYTHING FROM VAPORESSO.
Be Patient…
It took about three weeks for the order to arrive and the tracking information NEVER updated. The order was accurate and nothing is leaking. Patience is the key. I ordered pods with the coil because coil-less pods is all they sell around here and I don't care for them. I will order again when my pods start to run out. (I ordered enough to get free shipping so I have several right now.)
Would give 0 stars if I could.
Would give 0 stars if I could. PLEASE PLEASE PLEASE SAVE YOUR MONEY AND BUY AN ALTERNATIVE NON CHINESE BRAND!!! This is the second vape kit that leaks and my local retailer refuses to refund (which I'm pretty sure is illegal). I knew I should have researched this company before purchasing instead of taking advice from the bloke in the vape shop. AGAIN, SAVE YOURSELF THE HASSLE AND GO ELSEWHERE! CHEAP CHINESE CRUD
I've ordered the new XROS PRO and they…
I've ordered the new XROS PRO and they confirmed my purchase the day of; Now 10 days later, no updates, shipment & delivery. I've sent 4 mails to 2 different adresses, no response. Quite frankly, I'm annoyed. I've been vaping vaporesso for the better half of the last 10 years and this really puts me off. FIX YOUR CUSTOMER SERVICE Edit/Update: I've sent 4 friendly e-mails regarding my order. No answer. I now sent a not so friendly e-mail threatening to charge back my payment via the credit company and filing a lawsuit. I had a response a couple of hours later; Telling me my order has been shipped with a tracking number that doesn't work.
Waste of money not ideal if your a big…
Waste of money not ideal if your a big vaper. The pods burn within a couple of days. Dont get me wrong when you put on a new pod there full of flavour but after a few days the taste is vile and makes you feel sick. Dont bother wasting your money.
Poor quality vape
Poor quality vape, DO NOT BUY THIS!!, bought the luxe Q2, coils/pods went bad within few days, taste is very bad and a lot of leakage
FRAUD!
I ordered vape accessories thru their store, after 5 days, no sign of shipping & emailed store@vaporesso dot com SEVERAL times without an answer. No way to contact them at all. I submitted a fraud claim and dispute for charges. DO NOT ORDER FROM THIS COMPANY
Just more made in China junk
I was told Vaporesso was one of the best vape Mods available. In 2 years I bought 3 of them (Gen 200) and every one of them stopped working within 9 months. The last one I bought the atomizer failed within 10 days of receiving. Customer service is almost non-existent. Just more made in China junk. Vaporesso has lost my business forever.
Vaporesso Xros is the best lineup in vaporesso’s line.
The Xros lineup is the best series that Vaporesso has produced. The Vaporesso Xros 3 is the vaporizer I have been carrying around for the last week. So far, it had been the best pod system I have tried. It is mainly a MTL/DL system, although I have been able to use it for RDL vaping by using the button. It maintains a smooth hit, and it has amazing flavor with both free base and salt liquid. With salt liquid, I noticed that it has a very noticeable “head high” effect, if thats what you’re after. Overall, the build quality isn’t amazing, but from what I can tell the focus is in the pod, not the device. I’ve tried all the pods, and the 1.0 ohm pod seems to have the strongest flavor. Definitely a device I will keep with me. There are some issues while using the website, but Vaporesso devices are common enough to find at any vaporizer shop in the US. The website was cheaper than in person at MSRP, but it wasn’t a big difference. At $10 a pod, its a bit steep, but the quality definitely shows.
Vaporesso are amazing vapes!
Visited my favourite store NG Vape on Carlton Hill Nottingham after my digital display was behaving very strangely on my mod. Although the mod still worked perfectly. They, as the brilliant people they are, got in touch with their Vaporesso rep and explained on my behalf. Less than a week later a new mod was sent to store for me and the old one taken for testing. Trust mine to be the only one ever to do what it was doing :). Vaporesso and NG Vape could not have been more helpful and accommodating. I absolutely love my Vaporesso Vape and it's been the best buy I ever made. I had purchased numerous vapes before my Vaporesso and now I would not think of getting any other brand. The charge lasts and lasts, as do the batteries and coils. I have never suffered that horrible burnt taste as you can adjust the wattage to your liking and the display is fabulous! Thank you to whoever the Vaporesso rep was that helped support NG Vape in getting my vape sorted, in fact it's even better now. You have a very loyal Vaporesso customer!
Cancelled my order several days later
Cancelled my order without contacting me beforehand because their system marked it as a fraud risk. Made no effort to look into that before they just canceled it no questions asked. Waste of my time and a waste of a transaction. Incredibly upset.
Able to get discounts by looking up…
Able to get discounts by looking up coupon codes.
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