VAPORESSO (Official Brand Account)VAPORESSO is a leading global vape brand dedicated to innovation, premium quality, and harm reduction through advanced technology. Since our founding, we've been committed to delivering exceptional vaping experiences backed by cutting-edge R&D, strict quality control, and a user-first philosophy. From pod systems to advanced kits, every product is engineered to meet the highest standards of performance, safety, and design.This Trustpilot profile is our official brand hub — a space for sharing brand updates, and gathering authentic feedback on our overall brand experience, product innovation, and customer journey. We welcome honest reviews that help us continuously improve and serve our global community better.(For order-specific inquiries, shipping issues, or after-sales support related to purchases made on the online store, please visit another dedicated account VAPORESSO STORE Trustpilot profile, where the store support team is ready to assist you.)
以上内容由商家自行提供，未经平台核实。Vaporesso official（vaporesso.com）在 OK.one 的综合评分为 1.7 分（满分 5 分），基于本站收录的 187 条用户评价，属于食品、饮料和烟草分类，口碑较差。78% 的评价为 1 星，差评比例偏高；商家回复了 15% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
Most reviewers were unhappy with their experience overall. Customers frequently state that the vape pods leak constantly, taste terribly burnt, and break down prematurely after very little daily use. Many buyers also mentioned severe shipping delays, missing package tracking, and completely unresponsive customer service when attempting to resolve major product issues. Some reviewers were happy with the customer support team, noting that staff members are polite, friendly, and very efficient at sending replacements. A few other people also felt that when their devices functioned properly from the start, the overall quality and flavor delivery were genuinely fantastic.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The Vaporesso website seems like a scam. Placed my order and was charged and never received my item. It’s been over a month. The “tracking” information they send goes to a dead link, and customer service does not reply to emails. There’s a Reddit thread full of similar experiences - wish I’d seen it before ordering.
I still haven't received my vapes. It has been over 1 month.
DON'T BUY IT. I purchased a XROS Pro and regretted it from the first day. The customer support is abysmal — they don't even reply unless you bombard them with multiple emails. It's incredibly frustrating to get any response from them. As for the product itself, it's simply not working properly. I can't tell if it's defective or just poorly made, but either way, I'm extremely unhappy with it. Worse still, they have a strict no-return policy, and there's absolutely no way to get a refund. The best they'll offer is store credit, which is useless if you don't want to continue using their products. I highly recommend avoiding their website. If, for some reason, you do decide to buy a XROS Pro, at least purchase it from a local store where returns might be possible, but honestly, I would advise staying far away from this brand entirely.
Do not order from their website. There is no one to hold accountable. There is no customer service. My order was placed a month ago and still nothing when Aliexpress delivers within 14 days. This is a trash scam website.
DO NOT BUY DIRECT FROM VAPORESSO!!!!!! Unless you want to wait MONTHS for your order. I ordered on Sept 6 and I’ve been waiting ever since (it’s now Oct 9). Multiple emails claiming “Shipped” yet the tracking info given is unfounded and/or is just a created label that never moves. BEWARE!!!!! I’m going to start the process to be refunded via my bank.
DON"T BUY THIS PRODUCT!!! The machine works but the pods don't. They usually empty themselves on 1st fill. Half-fill a new pod, leave it for 15mins, come back and it's emptied all the juice on the counter...every time!! You'll be lucky if you get x1 working out of a x4pack. The leaking and spitting will then ruin the machine. Now the new 3ml pods are even worse (if thats even possible). I've only had success with x1 out of x4pack and thats only filling 30% tank and air intake fully open. Shop assistants pretend it's something new they haven't heard of when you go back to discuss. The whole Vaporesso product system is a scam from the manufacturer to the retailers.
Have a Vaporesso product purchased at a brick and mortar. Replacement coils, etc were double the price in store as opposed to Vaporesso site so I placed an order on company website . Have received 15 emails varying from 'order shipped' to 'invoice information' and 'order cancelled", then "enjoying your new purchase?'. Seriously??? They also sent one saying that they cancelled my order because of a 'high/medium risk of fraud detected'....and a few days after that, yet another one saying my order was shipped and has another so called tracking number. I've sent replies to them to find out what the actual story is, but no luck.
Xros Pro broken in 2 months. Customer support doesn’t reply. Avoid this malicious company Edit: After reminding the support 5 businessdays later, they refunded the money of the device without questions. To me it’s fair to change te review to 3 star.
Almost 3 weeks now and still waiting for a flight of some sort according to the customer service person who hasn’t apologized once. The shipping label wasn’t even created until 7 days after I placed the order. Please buy something else from anywhere else. I’m livid.
Excellent Vapes! The vapes charge so quickly. They also last really long. The pods are easy to change and refill.
Onto my third all have leaked with proper use. Going to be more problems returning it, don’t need the headache.
Had bought two vaporesso gen 80s mods and without even a single drop the screws that hold the atomizer tank bracket in the top of the mod get loose and strip all on their own first one broke bought a second one and the same thing happened don't buy this brand go with smok spend the extra money it makes a big difference
100% RIP OFF ARTISTS - Order 2024117543 Order arrived 100% damaged and I did pay for the worry free warranty. Contacted the worry free warranty company SEEL and they informed me that Vaporesso never paid my warranty fee to them so they can not refund me. Vaporesso doesn't respond to emails and USPS only allows the seller to file the damage claim. This company is a CROOKED SCAMMER who doesn't even respond to emails. If I do not receive my $84 refund that I paid I will be contacting my credit card company.
Worst support team ever, they not even told before ordering product they don't have something, changing product in completly different then promissed even twice, im not even seen the more worst company with that poor support, delivery time 36days, longest waited time, completly unhappy with product and customer support, not worth to wait that long for that kind of products, first and last time buying something from that company.
I’ve had a luxe x. Xros 3 mini and cross pro. The luxe x pods all leaked within days. Went through 8 tanks in less than 2 weeks. The xros pro was by far the worst. Both pods leaked and bubbled within the first use or two. Had to throw both pods away the same night I bought the device. The mini was the same Unbelievably terrible quality. Can’t even get a refund from the shop I bought it from. Solid waste of £100. Do not buy these they are utter trash all of them.
I have the Vaporesso Xros Pro. The device is great. The ability to find the pod/coil I like is anything but great. I either can't find them at all or I get stuck with the side fill pods and no removable mouth piece. When I was in the market for a new device I was torn between two brands and my assumption was that vaporesso products would be more readily available when I needed something for the device. That was the tie breaker. I regret that assumption. I'll never buy another vaporesso device. For now I'm dusting off my old uwell caliburn x until I buy something different
This review has nothing to do with ordering from Vaporesso, but the products themselves. I love Vaporesso XROS series vapes. I've owned the XROS 2 and 3 for years, and just got the Pro. I have never had a pod leak even a tiny bit, nor have I had any pod burn out on me. I've dropped my vapes more than I'd like to admit, but never caused damage to any. The XROS 2 and 3 are almost perfect in every way. Their only flaw is the lack of airflow adjustment. It's kind of hard to close the air vent just a small bit. It's either an easy draw, or a real tight draw. The Pro addresses any shortcomings that the previous models have. It's also built like a tank, and you can feel it in the weight. It's a little thicker than the older models and I don't know if I like that. I'd like to try the XROS 4 to compare, but the Pro charges in 30 minutes. And I don't dislike it, it's just a little different. Edit: since my review, I have purchased the XROS 4 Nano, XROS 5, and the XROS Pro 2. I loved the Nano, but a pod leaked all 3ml and killed it. The Pro 2 feels weightless compared to the original Pro. It's battery lasts forever, but takes 70+ minutes to charge. My current favorite XROS is the XROS 5. The battery also lasts for a real long time, but only takes 20 minutes for a full charge. FWIW, I only bought the XROS Pro 2 because the XROS 4 Nano was sold out.
When I emailed them 2 weeks after ordering asking why it hadn't shipped they sent me a shipping number for a government issued Covid test. A few days later they sent another # for a package having "arrived" in Illinois with small print saying awaiting package. 3 weeks later it arrived. It's a good product, but 18-12 days shipping is more like 6 weeks
It's been 10 days since I placed my order. No tracking and they have not responded to emails. Jeez I wish I had seen these reviews beforehand!!
There is absolutely no reason to buy from these people if you are in the US. It has been almost a month since I have placed an order for $81.00 and I am still waiting. Never ordering from them again after this transaction.
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