VideoProc Converter AI provides an all-in-one solution for transforming old, SD, and low-quality videos/photos into stunning 4K and beyond. It offers a range of features including transcoding videos/audios/DVDs, upscaling, smoothing, stabilizing, fixing, compressing, editing, downloading, and recording. Plus, it tackles issues related to video quality, formats, and file sizes efficiently, thanks to its Level-3 Hardware Acceleration technology
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the software is exceptionally versatile, fast, and reliable to use for converting videos and managing multimedia projects. People also appreciate the outstanding support team, which consistently provides quick, helpful, and effective solutions whenever assistance is requested.
Some reviewers were not happy with occasional software bugs and unexpected downloading failures experienced during daily use. Users noted that certain video processing tasks occasionally hung or stopped working properly, requiring extra troubleshooting steps to resolve. Consumers pointed out that these technical hurdles required patience while waiting for updates or fixes from the team.
Updated my review. Both apps have now been updated to address the problem. Both work great now. Thanks to the developers for addressing the problem. Now 5 stars. ---------
I have used this app for a while. I have a 3 computer license. I use on both an AMD and Intel platform. They recently released version 7 for AI. On my AMD system the install app that verifies hardware acceleration crashes and no indication it is installed. Intel seems good. I have sent Windows crash logs, app name (amdcheck.exe) and screenshots. I installed version 6 prior to AI and it installs correctly. Not much action done to verify or correct. If you have an AMD system you may want to verify before purchasing. Otherwise good app. Note their WinXVideo AI app uses same verification and also crashes.
Reply to VideoProc Team's reply
Data sent as requested. Also note no error appears during installation so it appears to install correctly. The crash error appears on Windows Reliability history and VideoProc and WinX settings showing hardware acceleration. I would guess many don't realize they may have a problem. The crash can also be forced by going to settings->hardware acceleration->option->recheck. Look in control panel review reliability history.
VideoProc Converter AI 回复2024-09-06
Hi Bill,
Thank you for sharing your experience with us. We’re truly sorry for the frustration you've faced with your AMD system. If you could resend the crash logs and screenshots to [email protected], our team will prioritize this issue and work to resolve it as quickly as possible. We greatly appreciate your patience and understanding.
Best Regards
VideoProc Team
It can convert a 6-8 gb file into 60-100 mb file without losing video quality saving space of hard or local drive. It is very user friendly and anyone can use without any difficulty.
VideoProc Converter AI 回复2024-09-04
Hi Arun
Thank you for sharing your feedback! We're glad to hear that you're satisfied with VideoProc Converter AI. If you have any further questions or need assistance, we're here to help
Best Regards
VideoProc Team
I want to specifically thank 'Shirley'-for her patience working with me to get the correct set up going for the VideoProc Converter AI. I was dealing with problems from a download I didn't fully understand. She helped me walk through the problems step by step. It is a great product & having great support is paramount. Many thanks Shirley.
VideoProc Converter AI 回复2024-09-04
Hi there,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our support team. It's great to know that we were able to help you get everything set up. If you need further support, we're always here for you!
Best Regards
VideoProc Team
10/10 fricken blown my mind away! AMAZING MUST HAVE DUDE I WOULD PAY MONEY FOR THIS SIHT
VideoProc Converter AI 回复2024-08-27
Hi there
Thank you for taking the time to leave a review. We're so glad to hear that you loved it! Your support means a lot to us.
If you have any questions or suggestions, please feel free to reach out to us at [email protected].
Best regards,
VideoProc Team
Another Chinese Company Takes you money and delivers nothing. I bought VideoProc a full lifetime license what a huge mistake. Stated it was on more than one PC which it isn't, all they wanted was me to buy the software again for even more money than what I paid in the first place. They scam people all the time sign up to the software and if you don't like you'll get a refund back within 30days another scam you buy the software and couple of months later they say you are using it on more than one pc. I ask how can you use the software on two pc's at the same time. I really had my doubts about buying the software when they offer it free every week. Here's me buying the software not getting it free or using a crack and they treat the people who bought the software with complete contempt.
If I was using the software then de-activate it and provide a new license key but it isn't about the software how can it be when they constantly give it away free its about scamming the people who pay for it to pay again. I got a email saying give a good review on trustpilot and I'll get software free, not interested I bought it and now you've stolen my money. I'll get a reply to contact them but this is what they say to everyone who's given a bad review.
VideoProc Converter AI 回复2024-08-26
Hi,
Thank you for sharing your feedback. We regret that your experience did not meet your expectations.
Regarding the different types of licenses, we have detailed this information on our purchase page and in our FAQ here (https://www.videoproc.com/support/faq-converter/sale.htm). We understand that license limits can occasionally be exceeded for various reasons. To help resolve this matter promptly, please send your order details to [email protected] so we can investigate and assist you directly.
We appreciate that you’ve been using VideoProc for several months, and we remain committed to ensuring your experience is a positive one. If there has been any misunderstanding, we’re eager to clarify and address it.
Kind regards,
VideoProc Team
I had a dozen or so VHS tapes which, while viewable, could benefit from upscaling. Although I already had an upscaler I thought it wasn't that great so thought I'd give this one a try and am very pleased I did. Not only is it fast, but the results are noticavly better the software I was using.
VideoProc Converter AI 回复2024-08-21
Hi Chris,
Thank you so much for your feedback! We're glad our software is helping enhance your VHS tapes. If you have suggestions or need assistance, feel free to reach out at [email protected].
Best Regards
VideoProc Team
I recently had the opportunity to use this fantastic video processing software, and I must say, the video conversion feature is indeed as easy as a click away. With just a few simple clicks, I was able to convert my videos effortlessly. The user-friendly interface made the whole process incredibly smooth and hassle-free. Overall, this software has truly simplified the video conversion process for me. Whether you're a professional or a casual user looking for an efficient and straightforward tool to convert videos seamlessly, this software is worth considering.
VideoProc Converter AI 回复2024-08-27
Hi Marinaro
Thank you for taking the time to share your experience! We're thrilled to hear that you found the video conversion feature so easy to use and that it made the process smooth for you. Your feedback means a lot to us. If you ever need assistance, feel free to reach out at [email protected]!
Best Regards
VideoProc Team
Horrible customer service. Refused to honor 30 day money back guarantee.
Horrible customer service. The converter was very unreliable so I decided to to cancel and asked for a refund. They advertise a 30 day money back guarantee, but they refused to honor it. There are many other options for a DVD converter. I would recommend another one that will at least honor their promises to customers.
VideoProc Converter AI 回复2024-08-22
Hi Jason,
We're truly sorry for the trouble you've experienced. We understand your frustration and regret that our service didn't meet your expectations. Our team worked to process your refund as quickly as possible, but we’re here to address any further concerns you might have.
Please feel free to reach out with any questions or suggestions.
Best regards,
VideoProc Team
It's a great product for converting my favourite Disc to file, allowing me easily to download file from YT. it has feature to allow upscaling the video resolution. I'm a Mac user. Looking forward to the AI feature. What a product.
VideoProc Converter AI 回复2024-08-07
Thank you for your feedback! We're glad you're enjoying the product. AI features will be added to the Mac version soon, so stay tuned. For technical assistance, feel free to reach out at [email protected].
Best Regards,
The VideoProc Team
VideoProc Converter Ai is an excellent choice.I have used several other converter products but find VideoProc to be the best one.The program is excellent in both design and easy to use,very fast performance with top quality results.I highly recommend VideProc converter for anyone looking to purchase a top qualty product.
VideoProc Converter AI 回复2024-07-23
Hi Robert
Thank you so much for your positive feedback! We’re thrilled to hear that you find VideoProc Converter AI to be the best among other converter products. Your recommendation means a lot to us.
If you have any suggestions or need assistance in the future, please don’t hesitate to reach out. ([email protected])
Thanks again,
VideoProc Team
I have a lifetime license and it was lock. I couldn't move it new machine. I contacted support and they fixed the issue, and I was able to activate the license on my new machine. I was a quick response within 24 hours.
Support was awesome. Couldn't figure out my problem, support tried very hard with multiple emails to figure outvthd problem. Turned out it was an easy fix that I never would have know without them. Thank you very much!
When I bought VideoProc the process of purchasing, downloading and activating was fast and easy.
In the future I got some problems with my serial key, but asking thier customer service was easy and very much effective - I got usefull answers, easy to under stand, and very fast - which till the end helped me.
VideoProc is an awersome easy to use superfast tool to deal with your many aspects of your videofiles. Its build up nice, has a lot of smart features, and I have been using this for many years now - I see no need to change, and besides its also cost-effective.
So ... I'm really happy with all this, all this brought to me!
This has been a very good program that has allowed me to Convert videos, capture frame by frame shots and also allowed me to Upsize HD images to 4K quality. Got it as a special and it was worth it
Efficient and User-Friendly Video Editing Software for Apple M2 Users
I use this software to download YouTube videos and trim and stitch multiple short segments of my DJI drone footage together. DJI splits videos into 4GB segments to protect the file, and this software handles the stitching seamlessly. It works exceptionally well with my Apple M2 chip, utilizing four M2 cores simultaneously, which allows it to download four YouTube videos at once.
The software also efficiently stitches multiple video segments and has a user-friendly interface that makes it easy to order the segments in the correct chronological order before stitching.
For YouTube downloads, this software stands out because it allows you to download an entire playlist using just the playlist link, unlike other software that requires individual video links.
VideoProc Converter AI 回复2024-06-18
Hi Socal,
Thank you for sharing your positive experience with VideoProc Converter AI! We're delighted to hear that our software has been effective for downloading YouTube videos and seamlessly stitching your DJI drone footage.
It's great to know that VideoProc Converter AI works exceptionally well with your Apple M2 chip, utilizing multiple cores for efficient performance. We’re also pleased that you find the interface user-friendly and that the software simplifies ordering and stitching your video segments.
Your feedback on the playlist download feature is much appreciated. We’re glad it stands out for you and meets your needs more efficiently than other software.
If you have any further feedback or suggestions, please feel free to reach out. Thank you for choosing VideoProc Converter AI!
Best regards,
The VideoProc Team
The Mac version is way behind the Windows version.
AI tools are not available.
The interface is not native to the Mac, also no dark mode.
The parts of the application, that works on the Mac, is buggy.
I have contacted their support about a timeline for AI tools on the Mac. Answer: Not available.
I described the bugs including screenshots and (per their request) screen recordings. Answer: By design.
Seriously? "By design"? When track listings of a DVD are incomplete, that is "by design". A case of adding insult to injury.
Sad, that I can't give more stars about the app and the service, because the app with its features and pricing seems a welcome addition to the Mac.
Update in response to VideoProc reply from June 18:
As noted in my review I have already reached out to DigiArty (makers of VideoProc) before writing my review.
A key point from the correspondence with VideoProc support was, that there is no timeline for AI tools on Mac. Time information is also missing in the June 18 response.
Likewise for support of dark mode: The answer was "no timeline". It is not mentioned in the June 18 response.
When reaching out to VideoProc I have already made constructive suggestions about the above and provided transparent and reproducible bug reports. At first they were discarded as "by design".
Good news: Since this review has been posted, tech support has come back and said that the feedback has been forwarded to developers. So that takes the insult away and only the injury remains.
Thanks to trustpilot.com for making a difference.
VideoProc Converter AI 回复2024-06-18
Hi N.N.,
Thank you for your feedback.
We have upgraded VideoProc Converter for Mac to V6.5 as of June 14. This update includes a Universal macOS Binary for broader compatibility and preparation for upcoming AI features.
We appreciate your patience as we continue to improve
Best Regards
VideoProc Team
Previous Reply:
Hi N.N.,
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience with our product did not meet your expectations.
We are currently preparing an AI update for the Mac version, and we appreciate your patience during this process. If you have any suggestions regarding the design or functionality of the software, we would be more than happy to hear them. Please feel free to reach out to us at [email protected] or [email protected], and we will forward your suggestions to our R&D team.
Thank you again for your valuable feedback.
Best regards,
The VideoProc Team
Was using WinX Video Converter Deluxe since 2021 before they upgraded it to WinX Video AI. I used it for downloading Youtube videos, video conversion and compression. Still do - the upgrade offers more at no extra cost.
This new application is well thought out, runs as fast as the original WinX and has way more features. Just a word about AI Video enhancement...if a video doesn't have good lighting or lacks definition/depth in the subject vs background no AI program knows what to do yet so it looks really artificially smoothed. Basically the more light, the higher the dynamic range and the easier it is for the program to generate a believable video enhancement. Don't knock a program if you are not understanding the recommended guidelines.
Finally I don't recall the program ever crashing, having any bugs or failing a task. It has proved great for compressing video game clips so when uploading online I don't ever need to pay to get around upload limits such as on Streamable, Discord or other.
Back in 2009, when digital video streaming was still in relative infancy, I recorded a series of video conversations I had with my partner who I met in the same year. I've kept these videos to date (June 2024) which were in AVI format. Today I decided to convert some of these vids to MP4 and upon uploading the first AVI file, I was greeted with an option to render file 1 or 2. Essentially, VideoProc Converter AI had detected both sides of the original recording, my partner stream and my stream. I've always suspected and hope that both sides had been recorded but, Playing the file via Windows Media Player, VLC and even editing in Adobe Media Encoder, dropping it into Adobe Premiere and other video production apps have never given or displayed two video files, just one.
I'm sure there's probably apps out there that can detect and display what I describe above but as someone who's been producing videos for a couple decades, I haven't come across one that offers this functionality as a default setting.
So biggest of thanks from me for your excellent application and what a bargain price!!! 5*****
VideoProc Converter AI 回复2024-06-18
Hi Ashanti,
Thank you for sharing your incredible experience with VideoProc Converter AI! We are thrilled to hear that our software helped you uncover both sides of your cherished video recordings from 2009.
It's truly heartwarming to know that VideoProc Converter AI detected both your stream and your partner's stream, fulfilling your long-held hope. Your extensive experience in video production makes your feedback particularly meaningful to us.
Thank you for choosing VideoProc Converter AI to preserve and enhance your precious memories.
Best regards,
The VideoProc Team
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