Vodien Internet Solutions Pte Ltd

Good support team-Jeselie

Good support team .. very responsive Thank you ...Jeselie

Jaselle recently helped me connect my…

Jaselle recently helped me connect my domain to a Squarespace site. The service was fast, informative and helpful and we were able to resolve our problem. The online chat function make this whole process even better. Thank you!

Kyle K is very helpful

Kyle K is very helpful. She is patient and efficient. Guiding me very clearly. Thank you.

Vodien is the Number 1 Screw Up Hosting Site

I requested a domian transfer on 11th June. Recieved an email citing that it will be transferred on the 16th June. Spoke to a customer service & confirmed that it takes 7 days.... Having a webinar on the 25th June with a registration link on this domain BUT yesterday, received an email from Vodien saying transfer will be done on 25th June. Spoke wth customer service & they also unable to give a clear explanation & only say "try & initiate again after 60 days".! I have paid $1800 to the studio & equipment rental & now Vodien screw up on this & no clear explanation. I give them a PERFECT 10 for being the NUMBER 1 SCREW UP HOSTING SITE.

Chris Melbourne AU澳大利亚 · 写过 5 条评价 · 发表于 2021-06-11

Dealing with horrible hosting Vodien Australia

Dealing with Vodien Australia, just a horrible experience from the get-go. - Sometimes we get server 500 errors without anyone there able to explain why. Then they go away, no explanation. - HDD corrupted files, causing our web app to crash - Now, cannot upload via FTP; Login to cPanel and the sidebar says we have 7GB available. Support tells us the disk is full. How can a disk be full if we paid for the 50GB storage plan and have only uploaded near 42GB!?!? (This is my translation to the copy-paste messages they send through) A: We at Vodien setup the server how we want, we setup the system to use whatever space we want from the 50GB storage we promised you, then what ever is left over, you can use. Thanks, have a nice day. This is my submission within their support follow-up Feedback form on 12-June-2021: Terrible support. 1. It took me almost an hour to convince level 1 support of the issue. They just ask questions instead of looking directly at the evidence provided. Their support scripts and priorities are upside down! 2. It's clear your sales tactics are dubious, the information on the sales page is misleading at best. 50GB storage should mean we can store 50GB, right? Well we are told that is not the case. 3. cPanel informs us we have 7GB free space. Your support person tells us our disk is full. So, you obviously have serious issues with software information versus the information gathered by your human support team. 4. cPanel overview says 7GB free, then server information says we have used 99% of /home folder space allocated. /home folder does not have 50GB assigned, so this sounds like marketing issue conflicting with the product we have received. This is definitely a case for the Ombudsman and/or the Small Claims Tribunal. 5. cPanel server info is detecting issues on the serever Disk / HDD. Your support will not acknowledge this fact. "Nothing to see here" is the usual response. All this within one hour of support. Absolut rubbish of a company you have there. Anyone even mentions Vodien and it just makes me cringe. Then I share stories of all my frustrations with this terrible hosting company. With all the hosting companies I've dealt with, I've never experienced this much trouble and information conflicts.

Terrible service DONT USE VODIEN

Terrible service don’t respond, took down my website with asking, hopeless migration, the list goes on. DO NOT USE!

Incompetence and appalling customer service!

Having been with Quadra Host for almost 10 years I was used to top quality professional service. During the migration to Vodien, my website was removed / deleted without my knowledge. I was told it had 'expired'. Now, sixteen months later, my email service has been switched off without notice. I have spent the past 4 days trying to get help but so far NO ONE has followed up or solved the issue and all I get are promises that someone will sort it out. Yesterday I was told my account had been suspended due to non-payment except they deducted $54 from my account on March 20. Today I've been told the DNS is pointing to the wrong server and they need to migrate my account to a new system. I never asked for any of this to be done. When I demanded to speak to a manager I was told they had sent me an email yesterday explaining their policies! LOL. Really? Oh Hello stupid. I'm calling because I can't send or receive emails since you suspended my account so what do you do? Send me an email explaining why you've cancelled my email account. Their level of incompetence is in a class of its own and it would actually be funny if it wasn't so damaging to my business and my health. I have never encountered such appalling service in my life. Yesterday I spent 149 minutes on hold over 3 calls and this morning I've been on hold for 1 hour 10 minutes so far. Anyway, I thought I'd use the time productively and write this review and warn anyone considering using this company to STEER CLEAR! I would provide a score of -3/10 if I could. Hahaha.. I've just been disconnected after waiting 1 hour 13 minutes! OMG! UPDATE TUESDAY 4 MAY 2021 Since posting this review several days ago Vodien has done their best to assist. My thanks to Rose R. who stepped up and provided the kind of support that should have been there days ago. The fact it took 6 days to resolve what was a basic configuration issue doesn't change my viewpoint regarding their service standards but it does make Vodien look a tad better. Rose. R. has done an outstanding job in rebuilding Vodien's customer service reputation. Given this stellar effort I will double the star rating to two.

The worst service ever experienced.

How do i give 0 Stars? The worst service. They Deliberately setup a 2nd account service with the same domains, suspended the main account (which was paid up) then charged for the new account. No access to domains or webmail etc. They migrated from QuadraHosting and had to request many times for access to domains that were missed. And the crappy cut down version of PLESK.. awful...

Pathic service - STAY AWAY

Pathetic service, Vodien brought the company we were hosting our domain through. We never received a renewal notice for our website. After finding through a google search Vodien brought out the old company I contacted them multiple times with been told they didn't have our domain. Eventually they admitted they had i and needed the developers to work on this and migrate to their new system. This processed took 2 weeks, to the point where our domain was sold to another company. I harassed this company daily, up to 3 times a day to sort and was only ever promised call backs that never happened. Anybody who was hosting with Enetica or another company will encounter the same issue, and same pathetic service.

Good follow up

This matter has been handled well by rose. Hopefully in future no trouble when add on new domains finally reverted back to my original hosting plan. Yet to buy new domain and try on the business hosting. (I was very upset of one of ur sales staff, marjit. Last year It was brought to my attention that I need to have more space to my website, so in the past few months i have upgraded fm basic to business and to vpsn plan. Pay thousand dollars. But the problems is everytime i created a website i have to call in to vodien to link my new website, it was such a pain n also sometimes the new website doesnot work. Today the accts ask me to validate my address, it was such personal information which i have been w vodien for one year now they ask me for home addrezz. Pls refund all my hosting n website since it was such a pain working with yr staffs.)

Vague personal data protection

Very poor in assuring personal data protection compliance. Privacy notice is not compliant with the latest requirements of the pdpa (Singapore).

Absolutely shocking.

Absolutely shocking. Most stressful time of my business career dealing with migration without notice from quaddra. Server platforms changed, database vendor changed, standard architecture protocols no longer supported. No capable support available. Chat support the only available option, with unacceptable delays for essentail questions. Only resolution was to port all accounts to a credible alternate vendor.

Another unhappy customer ex Quadrahosting

Have operated a US hosted Quadrahosting account for many years. Since Vodien took over we've had no end of problems. Starting immediately after they took over and did not advise us. Next time we tried to log into the control panel we just got message saying that the account was suspended because there was $0.01 owing. (We eventually managed to get a new 100 odd character URL from them which let us acess the new CPanel). Tried to configure s new mySQL database and was informed that was no longer included in the plan. Domain owner was conned into upgrading to a much more expensive business plan to get the capabilities they previously had. When they "migrated" the upgraded plan to a different server, they "lost" the existing .pg domain DNS records. Latest one was this week when they retired the quadrahosting name servers and replaced them with vodien servers without telling anyone. That meant that a .com.pg domain became totally inaccessible until we worked out what they had done and managed to get the name servers changed in the root .pg registry. (This for a business that reliees heavily on website contacts and email for their business) Tried to create a new .pg domain recently but ran into a "Catch 22". Vodien cPanel required a domain to be registered before it can be hosted. The .pg registrar required a domain name to be hosted with appropriate DNS entries created before they will register it. Never a problem with Quadrahosting, I've created many of them that way. But now it's apparently impossible.

Jasmine Kate澳大利亚 · 写过 1 条评价 · 发表于 2020-12-01

Worst hosting company in Australia

Worst hosting company in Australia! Avoid this company at all costs. Customer service is a ridiculous and they invoice for services no longer being used. If I could rate less than 1 star I would

This is a compay from Hell!

Unfortunately my web hosting service was forced to be migrated to the Vodien as they acquired Quadrahosting. Sicne the migration about three months ago, I encountered non-stop issues: Access to database, constant change of internal IP addresses, constant IIS application pool crash and website constant down without notice....you name it, they have it. They promised the error was fixed and never would be occurred again after applying the latest patch. Wait, after a month, same issue happened again. Worst of all, not sure if this is Singapore culture, they just changed your live website at anytime they like without telling you in advance nor thinking the consequence (eg. PHP version) . The result is that my customers could not access to my stock market web app during business hours and ASX opening hours. Totally unacceptable and unprofessional. Normally I don't put bad comments on a company because this is wasting my valuable time. But I have to do this to warn others before joining this company from hell.

Good Support & Customer Service!

My contact with you was good and all…

My contact with you was good and all sorted quickly

I was given bad advise by support

I was given incomplete advise by support on how to transfer my website files from a work in progress folder to the main public_html folder. As a consequence I had a serious problems and my website wouldn't function. The problem could not be solved by support, and much of the advise given was to do the same thing that caused the problem in the first place. Support staff seemed unable to handle my problem, nor did they demonstrate the proactive nature one would hope when tackling an issue that was caused by the bad advise of a colleague.

Good professional service.

I had a domain name in my cart

I had a domain name in my cart, before I completed the security validation for my card I exited the screen and they charged my card anyway, they registered a different domain name to what I wanted, when i got in touch with them they told me they cannot issue a refund, when they agreed to issue a refund they asked for a photo of my card details and my drivers lisence (probably to scam me of more money) No one answers the phone number on their website and I keep getting the same email asking if I am happy with their resolution to which I have numerously replied NO! HORRIBLE EXPERIENCE PLEASE BE AWARE