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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
This is has been a terrible experience with this company, from the moment we were forced to migrate to them. One of the worst hosting experiences I have ever been involved in. Steer clear, they have no idea.
**Update** Even when you follow their cancellation guide, they keep charging you, so be careful to remove any trace of payment methods. And of course nothing is refundable. Truly the worst experience with a company I have had in 20 years in IT. Steer clear.
Vodien Internet Solutions Pte Ltd 回复2020-08-19
Hello Tony,
We are extremely sorry to hear you had such a frustrating experience with the migration. We understand the importance of having a working service and we apologize for the inconvenience caused.
We value customer service and your experience is not what we expect. We have located your account and found that your case has been escalated to the dedicated department to handle the issue. We may not be able to change what had happened, but we will do our best to address the issue accordingly.
Thank you for your patience and we will reach out to you promptly.
Best Regards,
Von D
Online Review Manager
Another Quadra Hosting Migration disaster.
Migrated on the 26th of June, not even a week and my websites have been down so many times I'm getting RSI from sending support tickets.
I'll be changing web-hosting companies as soon as possible - the worst web hosting experience in 20 years.
1 star is too many, unfortunately 1 is the lowest I can give.
Vodien Internet Solutions Pte Ltd 回复2020-08-10
Hi Ben,
We are extremely sorry to hear you had such a frustrating experience with the migration. We understand the importance of having a working service and we apologize for the inconvenience caused.
We value customer service and your experience is not what we expect. We have located your account and found that your case has been escalated to the dedicated department to handle the issue. We may not be able to change what had happened, but we will do our best to address the issue accordingly.
Thank you for your patience and we will reach out to you as soon as we can.
Best Regards,
Rose R
Online Review Manager
HI
My Web site was down 2 times for 1 day.
I've been with WEBCITY and later it was bought by Vodien. in other below reviews people complained with the similar issues.
Poor customer service. Stay away!
Vodien Internet Solutions Pte Ltd 回复2020-08-10
Hi Vadim,
We are truly sorry for your inconvenience and disappointment. We understand how your website up time is important and we apologize for your experience.
We want to know about what had happened so we can address it accordingly and provide the most suitable resolution. We would like to ask for your account details (domain name, customer ID. Ticket #) for us to check your account and reach out to you. You can send it to [email protected] or reply to this review.
I am looking forward to your response.
Sincerely,
Rose R
Online Reviews Manager
I have been without email and hosting since last Wednesday. I have invested 40 plus hours into dealing with their call centre. Which always ends up with I have refer higher up. Then I get message with information that did not fix my email problem. I honestly do not know what I can do. I phoned, emailed, and I even emailed the previous company Quadra that sold to them as they come back to me within minutes. I am so lost. All I want is my email and company back online. Its a call centre from Philippines. I feel so frustrated. Still no email or my website is down. Today I spent from 9:00 to 3:30pm with a nice lady who did not do anything expect what the last person did and then at 3:30 had refer me higher up the chain. Which was how I started the conversation. Why just refer me now. Anyhow I will give in 2 more days and then I'll have to find someone else. Honestly, I feel like I am in wheel going round and round and days just pass me by and my clients get emails saying "email unknown!" great for business during Covid.
Vodien Internet Solutions Pte Ltd 回复2020-06-30
Hi Oakley Meow,
We want to extend our sincere apology for this experience that you have encountered with our service. Please know that this is not what we intend to happen and we are sorry for the inconvenience caused.
We tried to locate your account basing on the information from this review but could not find any. We would like to learn more about what had happened so we can address the situation promptly in the most suitable way, thus kindly provide us your account information (customer ID, domain name, ticket number). You may send us an email directly to [email protected] or you can reply to this message. We are looking forward for your response.
Thank You!
Sincerely,
Rose R
Online Reviews Manager
The support is so poor, and they look like they fake their google reviews or something. My colleague found another smaller company and after a lot of discussion, they helped us move to their SSD VPS, and we were SHOCKED that it was just so much better!
Vodien Internet Solutions Pte Ltd 回复2020-06-30
Hello J L,
First of all, we want to extend our sincere apology for this experience with our service. We are truly devastated to receive your feedback about the support and service receive after the integration of Quadrahosting to Vodien. We try to maintain the highest standards of service, but clearly that is not what happened here and we are hoping that you give us a chance to turn around your experience.
We may not be able to change the past, but if you give us a chance, we will completely make it up to you. We would like to learn more about your situation and what exactly happened. Kindly provide us your account information (customer ID, domain name, ticket number) for us to further check your account and find a most suitable resolution to your concern. You may send us an email directly to [email protected].
We are looking forward for your response.
Thank You!
Sincerely,
Von D
Online Reviews Manager
Terrible service. I've been trying to get them to help me for over three weeks and no one has helped me yet.😡😡😡
Worst experience ever will never use this company again. The worst customer service I have ever had
Vodien Internet Solutions Pte Ltd 回复2020-07-03
Hello JK,
We are saddened to witness how your experience may have turned out. We thank you for bringing this to our attention.
We tried reaching you out through this email. Unfortunately, we have not received any response. We still look forward to receiving your response.
Stay safe.
Best regards,
Von D
Online Review Manager
If you want my honest opinion, the customer service from the business is appalling. Through numerous attempts at communicating with this company, I am ashamed of the horrific customer service on behalf of their business. I strongly do not recommend this business to anyone at all. I have had ONGOING horrible service with this company. 😡 😡 😡 😡 😡 😡 😡
Vodien Internet Solutions Pte Ltd 回复2020-07-03
Hello EK,
We are saddened to witness how your experience may have turned out. We thank you for bringing this to our attention.
We tried reaching you out through this email. Unfortunately, we have not received any response. We still look forward to receiving your response.
Stay safe.
Best regards,
Von D
Online Review Manager
Your service was absolutely appalling and I will NEVER be recommending anyone to your company again! I have had the worst experience, This is not the first time either!!! Get your Company sorted and your Employees/ Customer service team before your business goes under!!!!
Vodien Internet Solutions Pte Ltd 回复2020-07-03
Hello Anon,
We are saddened to witness how your experience may have turned out. We thank you for bringing this to our attention.
We tried reaching you out through this email. Unfortunately, we have not received any response. We still look forward to receiving your response.
Stay safe.
Best regards,
Von D
Online Review Manager
Pure Hot Garbage
I have had several bad experiences with customer service in my time, however this can only be describe with one word and that is horrendous. I can imagine i would have more enjoyment and success scrapping my hand on a cheese grater if im being honest. The customer service (shouldnt even use that word for this company as it doesnt exist) was non existent and i had no success gaining any information required
Vodien Internet Solutions Pte Ltd 回复2020-07-03
Hello NK,
We are saddened to witness how your experience may have turned out. We thank you for bringing this to our attention.
We tried reaching you out through this email. Unfortunately, we have not received any response. We still look forward to receiving your response.
Stay safe.
Best regards,
Von D
Online Review Manager
This company does not even deserve a one star with how horrendous their customer service is and how unreliable they are. Constant issue after issue with zero solutions and no help from anyone. I am absolutely disgraced and appalled at the service I have received from them as they take hours to days to even weeks to come back to you with any sort of solution, which usually ends up being unhelpful. Would not recommend
Vodien Internet Solutions Pte Ltd 回复2020-07-03
Hello Karen,
First, we would like to extend our sincere apology for this experience with our service. We are truly devastated to receive your feedback about the support and service receive after the integration of Quadrahosting to Vodien. We try to maintain the highest standards of service, but clearly that is not what happened here and we are hoping that you give us a chance to turn around your experience.
Would like to learn more about your situation and what exactly happened. Kindly provide us your account information (customer ID, domain name, ticket number) for us to further check your account and find a most suitable resolution to your concern. You may send us an email directly to [email protected].
We are looking forward for your response.
Thank You!
Sincerely,
Von D
Online Reviews Manager
The worst hosting firm I’ve had to deal with yet! After having my 2 websites hosted by 3 firms since each was incorporated, Voiden topped the lists of failures. Within 24 hours of their takeover complete aspects of my website stopped working. Email ceased to function on all electronic devices; SSL Certificates were delayed in their activation; payment pages stopped.
Avoid them at all costs! They will ruin your business with their sloppy work & useless technical support.
Vodien Internet Solutions Pte Ltd 回复2020-06-30
Hi Teresa,
We want to extend our most sincere apology for this experience that you have encountered with our service. We are truly devastated to receive your feedback about your website with the migration. We try to maintain the highest standards of service, but clearly that is not what happened here and we are truly sorry for the inconvenience caused.
We would like to learn more about your situation and what exactly happen so we address the situation in the most suitable way, thus kindly provide us your account information (customer ID, domain name, ticket number) for us to further check your account and find a most suitable resolution to your concern. You may send us an email directly to [email protected]. We are looking forward for your response.
Thank You!
Sincerely,
Rose R
Online Reviews Manager
So they migrated our account to new servers, but for some reason firewalled that server from their database server so our website is broken, has been broken now for a week and we're getting 48h responses for tickets. Don't expect good support, expect them to waste your time until you give up and move your website elsewhere. ZERO stars!!!
EDIT: HAHAHAH so I did as requested and got a reply
from their mail system, which just typifies their level of support, what a joke :(
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
supportreviews at vodien.com failed: [exch03-uk.dreamscapenetworks.com]: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup
Vodien Internet Solutions Pte Ltd 回复2020-06-17
Hi Lee Sanders,
Good day!
First of all, we want to extend our most sincere apology for this experience that you have encountered with our service. We are truly devastated to receive your feedback about your website with the migration.. We try to maintain the highest standards of service, but clearly that is not what happened here and we are truly sorry for the inconvenience caused.
We would like to learn more on your situation and what exactly happen so we address the situation in the most suitable way , thus kindly provide us your account information ( customer ID, domain name ,ticket number ) for us to further check your account and find a most suitable resolution to your concern. You may send us an email directly to [email protected]. We are looking forward for your response.
Thank You!
Sincerely,
Rose R
Online Reviews Manager
If I could give this company less than 1 star I would…
If I could give this company less than 1 star I would. I was with quadra for years no problems. Vodien Internet, took over and its been a complete disaster. I managed the change but it has just got worse. Their servers are slower their support is not very good. As I write this my entire hosting is down. i cant even move to another host because I need the websites live so I can start the transition. I wonder who is giving them the five stars, these reviewers need to stop drinking.
Vodien Internet Solutions Pte Ltd 回复2020-06-30
Hi W K B Morris ,
We are saddened to receive your feedback, but we thank you for bringing this to our attention. We may not be able to change your experience, but we will make sure that this kind of experience will not happen in the future by taking your feedback on board and to provide actions accordingly to the incident reported.
We were able to locate your account and investigate on what had happened. We are truly sorry for the inconvenience this has caused you and we have identified the flaw on our end, we rest assure that action has been taken accordingly and rest assure that your feedback is taken on bard.
We understand what you have gone through and once again, we are truly sorry for the experience. If there is anything that we can do on our end at this point to turn around your experience, please do not hesitate to reach out to me at [email protected], I will be more than happy to help you.
Have a great day!
Best Regards,
Rose R
Online Reviews Manager
We were with Quadrahosting who got taken over by Vodien. All our websites were migrated to Vodien and it was an absolute nightmare and continues to be so after two months. FTP broke today (Connection timed out) and took hours to fix.
Ironic that the migration took place on April Fools' Day with us as the fools.
Vodien Internet Solutions Pte Ltd 回复2020-05-24
Hi Howard,
Our sincere apology for any inconvenience that you may have encountered with the migration. We truly appreciate your feedback and bringing this matter to our attention, this helps us improve to serve you better.
We try to maintain the highest standards of service, but clearly that is not what happened here. I am hoping that you will give us a chance to discuss the concern further and hopefully address it in the most suitable way. We locate your account and checked on what had happen, I will be attending your case personally, thus please allow me sometime to further investigate. I have sent you an email to reach out t you and I am hoping for ur response.
Thank you!
Sincerely,
Rose R.
Online Review Manager
Service is average relative to the price we are paying
Vodien Internet Solutions Pte Ltd 回复2020-05-22
Hello Ernest,
We are disheartened for what you may have experienced that led you to leave Vodien. We would like to extend our utmost apologies for not being able to meet your expectation.
As discussed, we tried investigating to your account for where we could come up with and meet a certain resolution. It is with a heavy heart knowing that you have requested for your domain to be transferred to a different Hosting Provider.
Your suggestions and customer experience do matter to us. We are still hoping to do business with you in the near future. Please, do not hesitate to contact us at +65 6914 7888. Or simply email us at [email protected].
Thank you for taking our call and for giving us the chance to hear you out.
Best regards,
Von D
Online Review Manager
Good customer service during a moderately complicated migration.
Vodien Internet Solutions Pte Ltd 回复2020-05-22
Hi Patrick,
We are grateful for your review. It was a pleasure reading about the great service you received from our team. Everything we do is aimed at providing you with an excellent experience so thank you for taking the time to acknowledge our efforts and for trusting is with your business.
If you need help in the future, you can always call us at +65 6914 7888 or send me a message at [email protected]. We are here to assist you 24/7.
Have a lovely day!
Best Regards,
Rose R
Online Review Manager
These guys charge 3 to 4 times more than others for basic domain registration - there's no real service being offered here, it's purely registering a domain. You'd have to be mad, shop around!! Competitive my hat!!
Vodien charge $69.85 for a 1 year com.au domain registration.
A example competitor (Crazy Domains) charges $20.99 for a 1 year .com.au domain registration.
Do the math.
Vodien Internet Solutions Pte Ltd 回复2020-05-14
Hello Customer,
I am sorry that we did not meet your expectations. I realize that saying sorry does not make up for the disappointment you have faced but I do hope that it does in some way show how truly regretful we are of what you had to go through just to get your domains registered.
However, due to the competitive market nowadays, we have updated the prices for all the domain extensions that we offer. We maintain the ability to change at will the prices for our services published on our website. However, changes shall not be retrospective.
However, if we could be of assistance, please do not hesitate to contact us back at +65 6914 7888, we are open 24/7.
Have a great day!
Kind regards,
Von D
Online Review Manager
I'm another victim of Quadrahosting being taken over. Quadrahosting responded quickly on the rare occasion support was needed. From migration, Vodien customer support and communication was so helpful, I only lasted a few days before I decided to migrate away. eg. Several rounds of communications on tickets were needed before simple things got fixed. There's plenty more examples. The Vodien response was an apology and "we take feedback seriously", but customer support was still the same. My feedback has been taken "so seriously" that a simple spelling mistake on their website, which was pointed out in a ticket to them hasn't been fixed after several weeks. Leaving has been a huge relief.
Update: After two months, the spelling mistake on their main web site is still there.
Vodien Internet Solutions Pte Ltd 回复2020-07-03
Hello Pete,
First, we would like to extend our sincere apology for this experience with our service. We are truly devastated to receive your feedback about the support and service receive after the integration of Quadrahosting to Vodien. We try to maintain the highest standards of service, but clearly that is not what happened here and we are hoping that you give us a chance to turn around your experience.
Would like to learn more about your situation and what exactly happened. Kindly provide us your account information (customer ID, domain name, ticket number) for us to further check your account and find a most suitable resolution to your concern. You may send us an email directly to [email protected].
We are looking forward for your response.
Thank You!
Sincerely,
Von D
Online Reviews Manager
Vodien staffs are helpful and they are very fluent in their job and explanation. Thanks for all their help in assisting me especially I am not savvy in computer web setup etc.
Vodien Internet Solutions Pte Ltd 回复2020-07-14
Hi ALice,
We are grateful for your review. It was a pleasure reading about the great service you received from our team. Everything we do is aimed at providing you with an excellent experience so thank you for taking the time to acknowledge our efforts and most of all thank you for trusting us with our business.
We will aim to deliver great experiences consistently, If you have further inquires, please know that we are here to assist 24/7 you can call us at +65 6914 7888 or send us an email at [email protected]
Have a great day!
Best Regards,
Rose R
Online Review Manager
Hi Md Daud A Rahim,
Thank you for taking the time to leave yur review. We are delighted that you have received excellent and prompt service from our team, we always aim to provide great customer service thus your feedback is truly appreciated.
If you need help in the future, please know that you can always reach us anytime at 000 800 100 3215 or send me a message at [email protected] we are available 24/7.
Have a pleasant day!
Best Regards,
Rose R
Online Review Manager
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