Vodien Internet Solutions Pte Ltd

An enquiry on a "backorder" of a…

I made an enquiry on a "backorder" of a particular domain name which has already been taken & your staff, Joe Pat was really helpful. A honest guy!

Robin Lin新加坡 · 写过 1 条评价 · 体验于 2023-08-24 · 发表于 2023-09-13

Referring to Case ID

Referring to Case ID: [IEML-498869] Inappropriate and unprofessional handled by Vodien, administrator rights was comprised and Vodien allows domain user to renew without Reseller consent and confirmation. On top of that, even our reseller credit card payment details was changed and my clients are paying the same price as us “Reseller” rates. Cannot trust the teams anymore, they had been avoiding us on this statement and they had been broad sweeping our statements, further part no replies thereafter. For anyone looking for hosting services or to co-partner with Vodien, it is better to think twice before it happens to anyone of you. Absolutely terrible, Incompetent and unacceptable.

xiaoming lin新加坡 · 写过 1 条评价 · 体验于 2023-09-07 · 发表于 2023-09-07

Horrible experience of using Vodien server and hosting!

Horrible experience of using Vodien server and hosting! Our company has been using Vodien server and hosting services for many years, and have very disappointed experience of their incompetent technical support and business development team. They can anyhow suspend all our accounts without any notification and explanation. Read my new case just happened yesterday, on 06 sept 2023 5pm they suddenly suspended all our accounts without any notification, NO call NO email notification, all accounts are suddenly suspended. we called their technical support, using vodien live chat support, they just transfer call from one technical support to another technical support. Then told us we have outstanding payment, but we login our vodien account, there is no outstanding invoice and in fact our vodien account still has available credit and our company has multiple credit cards are linked with vodein account. The technical support told us they cannot activate back our account until the business development specialist is available then can talk to us at 6am or 7am on 07 sept 2023. There is no person in charge we can talk with. No choice, we have to repeat the same story with their technical support staff again and again. No one from Vodien is going to solve the issue until we clear the payment, but there is NO outstanding invoice in my account for us to pay at all! (refer to my account screenshot below) Where is the outstanding invoice?! Thanks to vodien’s super messy internal structure and unprofessional ways of operation, all of us and our clients are suffering from disruption of our services, and our operations are badly affected. We have to keep explaining to our clients that the service disruptions is due to Vodien suddenly suspended all our account. Do you know how I get my services back? I have to travel to vodien Singapore headoffice at Vodien Internet Solutions Pte Ltd 3 Irving Road #09-01 Tai Seng Centre Singapore 369522, below is their Singapore office, Then I was told that their boss, director, and managers are all work from home, no one at office at all, except one reception girl here. Can you imagine that all of us putting our data at their server, but their office is totally empty, except one reception girl?! Do you think we can trust such company? Do you think we can use their services which you do not know when the services will be cut off and suspended without any notification? You cannot migrate all your data out until they activate your account for you to login.

The technical service is helpful and…

The technical service is helpful and manage to solve my problem

Peter Cameron澳大利亚 · 写过 1 条评价 · 体验于 2023-08-25 · 发表于 2023-08-25

quick info and solution

Fast Action

A quick resolution and followed through with what they said they'd do. Thanks Arnel

Good for once!

Ok, Carl managed to solve fatal error on River Valley staging site. Good prompt problem solving for once! Should be this kind of standard all the time!

Arnel was helpful and detailed in his…

Arnel was helpful and detailed in his help and guidance.

Do Not Buy | Deceptive Tactics

I was with Webcity hosting when it was purchased by Vodien. From that day on their service declined while their costs skyrocketed. They slowly stripped all value and security from the hosting package and then expected me to buy the security back at a ridiculous monthly price. Vodien then sent an email to me stating that the old server was being retired and that I had to migrate over to a new (more expensive) hosing package. A month later lo and behold me website went down for the first time in 15 years and Vodien said it due to security issue. This forcing me to transfer my domains over to a more secure server but they could not ever confirm this was done. I ended up being locked by my governments spam filter auDA and after 60 days of Vodien ignoring me I closed my business of 15 years. Thanks Vodien My advice would be to purchase from another company as there are many better hosting companies with better reviews. And as a side note. The below response by Vodien will probably read that they are sorry that I had a bad experience and that I should feel free to reach out. But perhaps you should reach out to me Vodien.

Jac G新加坡 · 写过 1 条评价 · 体验于 2023-07-18 · 发表于 2023-07-31

unable to resolve problem

unable to resolve problem Your technical support or help desk does not respond and don’t know what their work. Have been give. So many ticket and emails still cannot be resolved! Requested for call back from senior technical support and it has been 2 days. Have to resort to public to get a respond. Very efficient!

This is the worst support and service I…

This is the worst support and service I have experienced. I have paid tens of thousands in hosting over the years. I pay a premium for support and full service. Sites go down for days. They don't get back to you or reply.

Loss of email services for 1 month - Lack of service and competency

Lost of email access for 1 month after transfer Domain from Godaddy to Vodien - completely lack of service and competency from Vodien. We have written in, called in, requested for call backs. We have been put on hold when we call in, sometimes with no responses for an hour over the last month. This afternoon 2pm, Arnel (Case ID: I-8455208) responded and checked thru our records and confirmed everyting was in order and our email will be back up in 2 to 4 hours. It's been 6 hours now. The email service is still unavailable. Bear in mind this is already the 20++ calls over 3 to 4 weeks. We called again at 6pm and Jamson (Case ID: I-8457853) responded to the call. He was really poor at listening and at one point proceed to tell me there are no records of our call in the afternoon. Upon my pressing, he checked again and miraculously came back with a case number in which he would have been able to understand better before telling me that the problem was "caused by us inputting wrong records in our accounts". He now claims our email service will definitely be rectified in the next 24 hours. It has been close to a month. Once these are settled, we will transfer all 3 Domains back to Godaddy again. DO NOT USE VODIEN. Their tech team, if they even respond to service calls and emails, are incompetent and non responsive.

Yau Chan Lim新加坡 · 写过 5 条评价 · 体验于 2023-07-16 · 发表于 2023-07-21

Slowewwwww support and price increase!

Very slow to get back on anything... every problem must be resolved via higher tier plan. Not willing to help... i think all support converted to sales to push customers to pay up instead of upgrading its own servers... almost like no support.. 10 days... still checking on it..... in 5 days, i will be losing my domain, pls do something!

Hann Chia新加坡 · 写过 1 条评价 · 体验于 2023-07-05 · 发表于 2023-07-14

DO NOT USE VODIEN FOR BUSINESS DOMAINS

My company has 3 domain with Vodien now. One of them was transfered from Godaddy because we wanted to have them with one provider. BIG MISTAKE. We lost all access to our emails 10 days ago and have been trying to get service to rectify this for the last 7 days. The initial 4 days we were told the problem was with Godaddy and after chasing for answers with Vodien, they then admitted the Domain was already successfully transferred to them. We have spent the last 3 days trying to get any sorts of response from them to get our entire company email access back and there has been no response on emails with solutions except for a very patronising email apologising and telling us they appreciate our business. Calls to the hotline remains unresponded to. Emails requesting for service call back have been ignored. We will proceed to transfer all 3 domains to Godaddy once we sort this out. DO NOT use Vodien for any corporate domain services. Godaddy service is much more competent, reliable and responsive.

Dean Cobussen澳大利亚 · 写过 5 条评价 · 体验于 2023-05-17 · 发表于 2023-06-28

Vodien VPS migration - terrible service!!

Vodien want to migrate us to a new VPS from an old one we have now. They had already told us 3 years ago we had to migrate and we did then. Now again!? When we agreed we needed to move our hosting because we had little option we then had to pay a $150 migration fee. Following this, the Vodien VPS price changed from what was first quoted to us. It almost doubled. Vodien then started invoicing us for a VPS monthly even though we were not using it despite telling them we were not happy with pricing. When I approached the Vodien sales and support multiple times they refused to refund us the debited amounts for something we did not use. We did not even agree that we would, it was suggested. But the prices kept going up and we asked Vodien to hold off. Vodien did not and the VPS continued to auto renew and they saw this as our problem. All I know is had Vodien helped us, we would have stayed. We are now leaving Vodien simply because they were unclear, unfair and unwilling to help. Vodien wanted us to move on their terms and quickly. This is not customer focused and we are out of pocket by hundreds of dollars.

Absolutely terrible

After I had joined up, I discovered Vodiens email servers were blacklisted due to excessive spam emails being sent from their/my shared IP address. Help desk (not) made out it was my problem until my fourth complaint managed to get them to look into and finally fix it. I had already lost business being unable to send email as many of my clients mail servers had blocked Vodien. 30 day money back refund took 3 months to process after countless email, chat and sales department contacts. They even closed the support ticket in the hope I would go away. All talk, no action. This is a brief summary of the events but I have learnt my lesson and am happy to say I went with a reputable Australian hosting provider with excellent results. Stay well clear of Vodien products!

Alex Sukumaran新加坡 · 写过 2 条评价 · 体验于 2023-06-21 · 发表于 2023-06-23

Staff at contact number 69147888 needs improvement

It is a smooth sailing from buying a domain and getting hosting plan and services on their website. Unfortunately, the sales, tech support, and account-related matters, who can be reached at 69147888, require significant improvement. Six of the ten individuals we contacted displayed arrogance and a lack of active listening skills. While they were proficient at reading from a script, they claim that they are were unable to transfer calls to other support agents and showed no willingness to arrange for their manager to call back. We recently subscribed to their services in April of this year and made an upfront payment for their services. However, in June, we decided to switch to another service provider.

Tony Tan新加坡 · 写过 1 条评价 · 体验于 2023-06-16 · 发表于 2023-06-16

Lousy support from Vodien

Under our previous plan we have problems with the emails & website so the sales staff(Maria) recommended for us to upgrade our plan. After payment done for the upgraded new plan. After using the system for about 1 week we start to encounter problems with our emails. After trying to contacting Maria, can never find her again. Final speak to the technical support manage to get the system working but still migration still pending. We are told that we need to do the migration from existing to the new plan ourselves. Then when we encounter problems, we try to contact the sales staff again. She is always not at her desk or busy. We leave message & contact number for her call us back but never receive any call back or response. Till date still no call or reply what are we suppose to do.

Prices go up for existing customers

When you first sign up, they lure you with much lower prices. They even send emails with low prices for renewal, but when you pay your account and don't pay attention prices go up considerably. No cooling off period, no help. Do yourself a favour, go somewhere else. Re: your reply - I have been in contact with you via chat and email. I wrote several times and the last reply I received was "that's marketing".

Daily Backup Subscription Page (Acronis…

Daily Backup Subscription Page (Acronis in Cpanel) is not working, showing an error. Before that issue, sometimes the backup went disappeared automatically. Need to wait a long time to fix it. So, back up your website manually. You trust the backup and you didn't back up your website, suddenly the website is down or experiences a malware attack or something, and if the daily backup is not available, you got a headache. I have created tickets (6 or 7 times) about that issue. I don't get any response. So, I talked to the live chat agent to create tickets. The agent replied that he will create it, but till now, no response to my email. Seems like the company experiencing technical errors with backup or shortage of manpower or a shortage of competent staff. Although I didn't receive a response for my tickets, I do receive advertisement emails from Vodien.