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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
VODIEN INTERNET SERVICE IS TERRIBLE OUR EMAIL HAS BEEN DOWN MANY TIMES The last incident was yesterday and today. Case number I-1349981
Today we were told that there is mis-setting on some SPF on their end and it would take 2-4 hours to fix. I was told also that yesterday's case was the same but there was no follow UP!! we have been wasting our time waiting for our emails to get back up.
Again this is one of the many complains we have had with our emails. Can you get your Senior Management to contact me? I want to terminate this terrible Email service.
Vodien Internet Solutions Pte Ltd 回复2024-03-25
Hello Vincent,
First of all, we would like to extend our most sincere apology for your experience and the inconvenience that this has caused you. This is not what we expect to happen, and we are truly sadden for not meeting your expectation.
Providing a great customer experience is very important to us, and we are sorry that your experience did not meet that standard. We take all feedback seriously, and we are committed to improving our service.
We would appreciate the opportunity to understand more about what went wrong and how we can improve. If you could please reach out to us, we would be more than happy to assist you in any way we can.
Thank you!
Rose R
65 6914 7888
[email protected]
Great, the agent was swift and accurate! Would have given a 5 stars if the waiting time is shorter.
Vodien Internet Solutions Pte Ltd 回复2024-03-12
Hello Rob,
We are thrilled to hear that you had a positive experience with Vodien! Your kind words mean the world to us and we appreciate your support.
It is our commitment to deliver a world class customer experience. Let it be an assurance that we strive every day to give you a quality service.
Von D
65 6914 7888
[email protected]
Poor customer service support. Their tech support team will not reply to your queries.
Vodien Internet Solutions Pte Ltd 回复2024-02-28
Hello Alex,
It is disheartening that you have not received an excellent customer experience. Help us make your experience a little better by providing us your domain name or/and ticket number.
Please send it to [email protected].
Von D
65 6914 7888
Have Used Vodien For Years - Each Year New Problem
I've used Vodien for years - mostly to buy domains. They are still rather premium priced for SG domains. Previously, we used exabytes for hosting and it was slow and totally unusable. So we switched our site hosting to Vodien around 3-4 years ago. In the very beginning it was pretty okay, but around 24 months ago something changed significantly for the worst. Any time you call them about it, the problem is never on their side, its always on your side.
Since then, the vodien team calls me every 2 months or so to upsell me on some hosting, totally misrepresenting what they are selling or what problem they've found with my current service. After they call and I don't agree to their service, my site slows down completely unusable and I have to go through 30 more emailswith their customer service to get things 'working' again.
I've told them I do not ever want to hear from them in a sales capacity, ever. They still call me.
The final straw was at the beginning of February 2024 I got an email saying that there were items in my basket that I would "...lose if I didn't complete the checkout soon". I went in to see that someone had added about 15 items in my basket for around $700 SGD.
They admitted one of their sales people did this by accident and that they were very sorry. Later that week, the items were missing from my basket, meaning someone had gone back in and removed them from my account.
That is it for me - I'm looking at a hosting plan that will cost 15% the price of their and actually works and I can scale up as needed instead of in large unnecessary data purchases.
I've emailed the team at vodien to escalate my concerns to their management multiple times this month and the sales guy (Rene) just wants me to call him instead. I'm not even sure there is a management team at Vodien or if its just some shell company that has its entire staff in the Philippines.
I don't trust the team at vodien and they don't have your best interest in mind. If you are looking for Singapore TLD's this is a decent place to get them, but they are priced very high. Watch out for charges to your account that you did not buy. Do not set things up for auto-renewal.
Buyer Beware.
Vodien Internet Solutions Pte Ltd 回复2024-02-26
Hello Fred,
We received your invoice/ticket number, we thank you for the information.
Allow us to perform the investigation.
Thanks for your patience.
Von D
65 6914 7888
[email protected]
Hi,
I would like to speak to Von D, as mention already resolved but it's not true.
I have already send an email, this the case [IEML-865653]
This issue monthly giving me problem, please fix it asap
Vodien Internet Solutions Pte Ltd 回复2024-02-26
Hello Koh,
We thank you for sending your review.
Our VPS team had sent you an email last Jan. 25 from Heinrich.
Kindly check the response given by our VPS team.
Von D
65 6018 3544
Customer service does not exist
Will be changing domain providers today
Vodien Internet Solutions Pte Ltd 回复2024-02-21
Hello Linda,
Thank you for your review. We would like to know how we could improve your experience and check your interaction with our representative.
Send your domain or ticket number through [email protected].
Von D
1300 210 210
Very expensive, coupled with bad support makes this company an undesirable choice.
Left them, and never going to look back.
Vodien Internet Solutions Pte Ltd 回复2024-02-21
Hello Steve,
Thanks for letting us know about your experience and review.
We see that this might have something to do with your recent renewal or registration. We would be happy to have a look and perform a price match.
Send us your details through [email protected].
Von D
1300 210 210
The operator was helpful and applied his mind to my problem. Although he took a while, he was able to figure out how to resolve my issue.
Vodien Internet Solutions Pte Ltd 回复2024-02-16
Hello Tan,
Thank you so much for taking the time to share your positive experience with Vodien! We're thrilled to hear that we have exceeded your expectations and made your online journey a success.
Your kind words mean a lot to us and we appreciate your feedback! Looking forward to serving you again in the future.
Von D
65 6914 7888
[email protected]
Arnel, was not that helpful.She did not solve my issue. She just put the blame on my internet service provider. She said her side all is fine. When we got in touch with the technician we got to know that the problem lies with Vodien. Don’t use vodien or you will get headache. Your life will be miserable especially if you use them for your business. Due to their unprofessional nature. You will not be assigned to any particular sales manager who will handle your account. Even if you pay them thousands. You will need to deal with various customer service. You need to repeat over and over again. Worst customer service I’ve ever experienced.
Vodien Internet Solutions Pte Ltd 回复2024-02-02
Hello Rajeyah,
We apologize for the inconvenience you experienced with our service. We value all customer feedback and strive to provide the best experience possible.
May we please ask for your domain name or/and ticket number given by Arnel please.
Von D
65 6914 7888
[email protected]
A bunch of Greedy Muppets pretending to be a web hosting company
ACTUAL FINAL EMAIL SENT TO VODIEN,
If you are based in any part of this planet and you are reading this - Please Just Don't Use VODIEN - They just don't give a damn and they will bleed your money.
Thank you but no thank you I have gone with a local supplier where I get the same hosting at approximately 1/3 of the cost with an Australian based server an Australian based support system, rapid response to Tech requirements and somebody actually rings me back when I asked them to!!!
there’s a few reason why Vodien don’t get my business anymore and why I will go out of my way to discourage others from dealing with you.
1. You charge too much
2. you don’t “get me”
3. you stuffed up my emails
4. you stuffed up my account
5. you stuffed up my website
6. you never offered any assistance in getting things fixed
7. your security was abysmal
8. and somehow it was always my fault
so goodbye and don’t darken my doorway.
PS I am still waiting for a return phone call from a supervisor/ manager, oh snap you don’t give a damn, oh double snap you don’t get my business.
Vodien Internet Solutions Pte Ltd 回复2024-01-30
Hello Jeremy,
We are saddened for this experience. This is not the kind of experience we would want you to witness.
We received your response together with your email and phone number but as it seems the email can not be found in our system. May we please ask to send your domain and ticket number through [email protected].
Von D
65 6914 7888
This company service is super f up. 1 waited for 1 week still no reply. when speak to live chat they just reply will chase them. end up still nothing happen.
the worst service i encountered before.
vodien if you want you can contact me here's my case ID [S-2489238]
Vodien Internet Solutions Pte Ltd 回复2024-01-24
Hello Koh,
We thank you for bringing this to our attention and for providing the ticket number.
We have coordinated with our VPS team and confirmed that this should have been resolved already.
We would like to know if you still need assistance?
Von D
65 6914 7888
We want to express only our disappointment with the services as this is not the first time we have trouble with the emails. Due to issues surrounding we experience business issues and losses. We wish to highlight that problems like this should have clear and direct answers. because we are in a business where we need your services to fully operate. Without it we experience business losses and poor performance to our clients vice versa.
Vodien Internet Solutions Pte Ltd 回复2024-01-16
Hello Syscon,
We thank you for expressing your thoughts and query through Trustpilot. Please accept our apologies for not meeting your expectation.
It would be helpful if we are able to get your complete domain name or ticket number to provide a resolution. Please send that to [email protected]
Von D
Online Review Manager
65 6914 7888
Pathetic service. I have been chasing their team since last 16 hours with regards to my email. None of its resolved till now. Never recommend anyone with this provider. Waste of your time and money
Vodien Internet Solutions Pte Ltd 回复2023-11-19
Hello Navin,
We really value this feedback and we are currently investigating the matter and working to find a resolution as soon as possible.
Your satisfaction is our top priority and we apologize for any inconvenience this may have caused. Thank you for your patience and understanding, we will reach out soon.
Von D
65 6914 7888
Missing files on our website with Vodien after migration
After Vodien initiated a migration on the 11th of October, 2023, our website is down. It took multiple emails, live chat, and 7 days to bring the website alive, but some files are missing. I have emailed CS many times and called, but I have to repeat the problems every time. Until today 14th of November 2023 the missing files have not been restored. We run a publication, so it is a huge deal if the authors cannot see their publication with us. The CS are friendly, but they cannot solve our problem. Could Vodien please be more serious in resolving this issue?
Vodien Internet Solutions Pte Ltd 回复2023-11-15
Hello Krisantini,
We received your email address and phone number as a response.
Unfortunately, we are unable to get the account information through this email or phone number.
If you can send us your domain name or ticket number through [email protected].
We appreciate your response.
Von D
65 6914 7888
I've been with Vodien for more than 15 years. Back then, it was superb. Great customer service, quick support response and support team is always going all out to provide solutions.
Since it was acquired by Dreamscape and then Dreamscape acquired by Web.com, service level has gone down tremendously.
We have several managed VPSs and their uptimes are never at their promised SLA. Sometimes sites go down for 15-30mins, sometimes hours. When we contact support, they will route to "VPS TEAM" and response is 6-12 hours later, sometimes 1-2 days later. Once they replied us 5 days later. By then the VPSs are back up and running and they will say there's nothing wrong with the VPS.
Recently, with any server issues, their standard canned response is "Check with your developers" and we ARE the developers. They constantly shift the blame to "developers".
Use at your own risk - they aren't the Vodien from yesteryears.
Vodien Internet Solutions Pte Ltd 回复2023-11-13
Hello Shen,
We are sorry to hear that about the intermittent downtime you experienced with our service. We apologize for any inconvenience you may have encountered.
We sent you a separate email where you can provide us the following: reference number, email and phone number.
We await for your response.
Von D
65 6914 7888
[email protected]
Hello Isiah,
Thank you for your kind review, we are delighted that you've had a great experience with Arnel.
Thank you for choosing us and we look forward to serving you again in the future!
Von D
65 6914 7888
Have been using for many years for their domain and web hosting. It has been stable but for the email hosting it is quite bad. This year alone, the email was down for many hours TWICE. No one from the hotline is answering and the live chat no one is replying you as well. It is terrible. For the whole day today I can't received or send out my email! The worst is no one is answering the phone.
Vodien Internet Solutions Pte Ltd 回复2023-10-18
Hello Ram,
Thank you for taking the time to provide feedback on your experience with our service. We take all customer feedback seriously and are currently investigating the issue you have raised.
We thank you for allowing us to be part of your resolution. Feel free to contact us if needed.
Rose R
65 6914 7888
[email protected]
Vodien suspended our service without warning for being a miniscule amount over the data limit. We have been trying for days to get the service unsuspended and Vodien just say it is being investigated. It seems that no one knows how to access the server. We have stressed the importance of the website being active to the business but that just falls on deaf ears. Vodien are pathetic and disgraceful.
Vodien Internet Solutions Pte Ltd 回复2023-10-03
Hello Mick,
We apologize for the negative experience you had with our service. We understand that this must have been frustrating and we regret that we were not able to meet your expectations.
Please reach out to us so we can better understand and address the problem. We value you and we want to ensure that you have a positive experience moving forward.
Von D
65 6914 7888
[email protected]
Absolutely appalling customer service and hosting in general. Slow, constant downtime and 0 security. Constantly hacked. Was in the middle of a conversation and the customer service agent closes off the chat like they didn't want to deal with the fact they moved the client's server without notice and get everything all messed up. TERRIBLE. AVOID. ALSO it's a RIP OFF in terms of PRICING!
Vodien Internet Solutions Pte Ltd 回复2023-09-26
Hello RR,
We apologize for the inconvenience you experienced with our service. We value all customer feedback and strive to provide the best experience possible.
Please reach out to us, we would be more than happy to help you with any issues you have encountered. Thank you for the feedback and we hope to have the opportunity to regain your trust.
Von D
65 6914 7888
When Vodien took over NetLogistics in Australia (who had an fantastic customer support service), it has been downhill ever since then. As a hosted VPS customer, when an issue occurs its next to impossible to get in touch with someone from the VPS team who actually listen to your concerns and issues. When you finally do get to speak to someone in that team, they simply run a textbook line of commands to reboot the VPS and tell us its back online again, without even actually checking themselves. Needless to say, their reboot commands didnt work. We were offline for 90 hours this week, and had absolutely no information to give our customers as to why their websites and email services were down... and countless hours trying to contact Vodien who kept putting the issue on the bottom of their priority list. Issue turned out to be a hardware issue, but it took them 90 hours to look into the problem.
To add to this, i spent 5 hours on hold in a single day trying to contact the VPS team to then only be told they have limited support hours (they don't work 24/7 despite all their marketing materials stating round the clock support)
Once our issues were finally resolved, we received an email from a 'manager' apologising and wanted to open up discussion about compensation, to which we responded with our concerns... and we never heard back again from that communication (3 weeks ago now).
Vodien Internet Solutions Pte Ltd 回复2023-09-22
Hello James,
Thank you for highlighting this issue, we value your feedback and are committed to providing you with the best possible service. We assure you that we are investigating the matter and taking all necessary steps to resolve it as soon as possible.
Your satisfaction is of the utmost importance to us and we apologize for any inconvenience this may have caused. Please know that we will be contacting you shortly to assist you with this.
Von D
65 6914 7888
Crazy Domains AU
Exabytes Singapore
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