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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
Vodien Customer Support [IEML-1032203]
For months Vodien monitored my websites
and watched as I lost customers. Then they told me all was fixed and for the next three days, I had even more downtime.
I am not sure what relationship Vodien and Crazy Domains have, as i raised the issue with Crazy Domains three months earlier and they could not fix it. Errors increased and increased then 18 June I received the Vodien email from Crazy Domains. They said they are monitoring it and thanked me for my patience.
5 Weeks later, still under the Crazy Domains support email, they told me, all is well except my WEB pages went down the following day and the day after and I am still getting email server certificate errors. No response from Vodien since they told me everything was fixed, so I took to this feedback.
I have adequate proof in the form of screen grabs and emails to back up ech part of my feedback.
I also have adequate proof that Vodien is handling the matter, so the Vodien reply is a total obfuscation of the issue!
Simple help they do excellently but when something goes horribly wrong at their end, it remains horribly wrong for long.
17 Aug 2024 Vodien may understand my concerns BUT cannot fix the problem with Massive downtime still occurring today. The WEB site is down 7 incidents, 14h in the past 24h.
Respond to what emails? The last email I received from Vodien Vodien Customer Support [IEML-1032203] was 23 July.
Dear Robert,
Apologies for any inconvenience caused.
We have received reports that the server has been stable recently, and our system checks indicate that everything is functioning properly now.
If you continue to experience any issues or have any further concerns, please let us know so we can assist you promptly.
Thank you for your patience.
Kind Regards,
Customer Support
BUT IT WAS NOT WORKING WAS IT!
Vodien Internet Solutions Pte Ltd 回复2024-08-05
Hello Sijo,
Thank you for your feedback regarding the issues you experienced with your websites and the support you received. We sincerely apologize for the frustration and inconvenience this situation has caused.
We understand your concerns about the delays and communication challenges you faced. Resolving complex technical issues can sometimes be a lengthy process, and we regret that your experience did not meet your expectations.
We would like to clarify that Crazy Domains and Vodien are distinct brands under our parent company, Newfold Digital Inc. The issues you are encountering are with Crazy Domains, which operates independently from Vodien, with separate servers and services.
To ensure we address your concerns promptly and effectively, we kindly request that you respond directly to the emails we send. This will help us provide you with the most accurate and timely assistance.
Thank you for your understanding and cooperation.
***********UPDATED**********************
Hello Sijo,
I hope this message finds you well.
I’m reaching out to follow up as we have not yet received a response to our previous communications. Despite multiple email follow-ups and attempts to contact you, we have been unable to reach you.
We would greatly appreciate hearing your thoughts on the alternative solution and the compensation we offered . Your feedback is important to us, and we want to ensure that we address any concerns you might have and provide a satisfactory resolution.
If you have any questions or need further clarification, respond directly to our email. We are committed to resolving this matter to your satisfaction and look forward to your response.
Thank you for your attention, and I hope to hear from you soon.
Sambrin O.
Online Experience Specialist
When renew Their hosting price keep increase. Stop the bloody sale person recommended higher tier
Compare to other host is cheaper. This year 2024 No Good, terrible, bad ! Look for other host and compare
Vodien Internet Solutions Pte Ltd 回复2024-07-31
Hello Client,
I apologize for any frustration you’ve experienced with our hosting renewal prices. We strive to offer competitive pricing and value for our services, and I’m sorry to hear that your recent experience has not met your expectations.
To help us investigate your concerns further, could you please provide your customer ID, domain name, and any relevant case number? You can send these details to [email protected]. This will enable us to locate your account and address your issues more effectively.
Thank you for bringing this to our attention. We value your business and hope to have the opportunity to better serve you in the future.
Sambrin O.
Online Review Manager
'Buyer beware' Been a ongoing client for many many years, Do not get trapped into selecting online for Domains on there site, They allow you to select as available, then they cannot supply the site as someone else has it, Its then put on backorder & will after a number of emails that say no refund, finally agree to credit your account like doing you a favour & will not return your money.
You can only assume this is a management policy to extract capital.
Staff on phone are rude if you suggest they are in wrong, they advocate you need to read the small print on website & have a don’t care response, so I will be more selective from now & will vote with my feet.. Lost my years of loyalty.
How do they treat new clients, only got to read the google reviews to understand.
The extra star is for the credit back since my initial review.
Vodien Internet Solutions Pte Ltd 回复2024-07-31
Hello Mark,
I’m genuinely sorry to hear about your recent experience. It's concerning to hear that the domain you selected was not available as expected, and I understand your frustration regarding the backorder process and refund concerns.
We will review your case to understand what went wrong and to prevent similar issues in the future. In the meantime, I would like to offer my assistance to resolve this matter. Please provide your account details or any relevant case numbers so we can address your concerns directly.
Thank you for being a long-standing client, and I appreciate your patience as we work to resolve your concerns.
Sambrin O.
Online Review Manager
Worst ever service provider! Suspend account without notice. Paid money for server and yet not activating after 2 days.
Vodien Internet Solutions Pte Ltd 回复2024-07-30
Hello Ray,
We sincerely apologize for the inconvenience you have experienced. We understand how frustrating it is to have your account suspended without notice and to face delays in server activation despite payment.
To help us resolve this issue promptly, could you please send your customer ID, domain name, and any relevant case number to [email protected]? This information will enable us to investigate your case more effectively and address your concerns as quickly as possible.
We appreciate your patience and understanding and are committed to making things right for you.
Sambrin O.
Online Review Manager
Disastrous, for many years we with Vodien, this time we felt so betrayed and left in the lurch. Your server guy internal initiative shifted our server biz214 which we been using for many years (ALL our files in biz214) to biz220 BUT as empty shell. and this was only discovered after multiple communication. after we got somewhere like "oh now ur server is biz220 and we see no files there and the higher tier said u have to pay to transfer from biz214 to biz220" BUTTTTTTTT the point is we did not request for that shift !? whoever did it to clean his/her own "sheeit" or mess should do it wholesomely. Bcos of the trust! in vodien as a provider which we gladly pay & upgraded in past till today due to tip-top sales with good explanation, BUT NOW our main and and sub domains are affected as they are ecommerce and NOT cms webs, WHO SHOULD compensate !? and the queer thing is IF this has got to do with the biz take over ? what happened to the tip-top customer service that is what we signed up for many years ago?! my case is E-135452 which first we been told that the shift was due to overload then virus attack then leading to suspension then discovered it is now 220 instead of 214 SO within a day poor customers had to go through so much turmoil IT IS AS IF IF this happens to u and your family its is OKI too ????!!!! the mgt or NEW mgt can do something ? NOW ? and we chose u over godaddy and exelbytes so pls dun let us down, to date/time we are still left in the lurch and thanks to queeny who has been very helpful that we see some hope !? but her level, she could only expedite and purvey and your system shut it off that she could not even our server SO right now are the mgt of vodien looking at this poor customer message ? you should adapt from DHL that we can write to the CEO of the company. pls help us in this case
Vodien Internet Solutions Pte Ltd 回复2024-07-24
Hello Client,
I sincerely apologize for the distress and frustration this situation has caused.
I understand how crucial it is for your business to have uninterrupted access to your files and services. I want to assure you that your case has been escalated to our Developers for further investigation and resolution. We are taking this matter very seriously and will provide you with an update as soon as we receive a response from them.
In the meantime, I appreciate your patience and understanding as we work to resolve this issue. We are committed to addressing your concerns and ensuring that you receive the support you need.
Sambrin O.
Online Review Manager
1.)Very bad and slow tech support which might not even solve the issue, Got to continuously open ticket until problem is resolved.
2.) Constant down time of email or server, disrupting operations and unable to give an answer on why is it happening.
I Will not recommend Vodien to any company under any circumstances. 0/10
Vodien Internet Solutions Pte Ltd 回复2024-07-23
Hello Client,
I’m truly sorry to hear about the challenges you’ve faced with our tech support and the downtime issues. We take these concerns seriously and are committed to resolving them.
To assist you further and address these issues thoroughly, please provide your customer ID, domain name, and any relevant case numbers to [email protected]. This will help us investigate the matter in detail and work towards a resolution.
Your satisfaction is important to us, and we appreciate the opportunity to improve our services based on your feedback. Thank you for bringing this to our attention.
Sambrin O.
Online Review Manager
Terrible Service, Unannounced Server Migration and Database Loss
Over a month ago, without any prior notification, a server migration was conducted by your team. This migration resulted in significant database loss, which has severely impacted the operation of our website. Since the occurrence of this incident, we have made multiple requests for the restoration of our database, but unfortunately, there has been no resolution to date.
Vodien Internet Solutions Pte Ltd 回复2024-07-19
Hello Noel,
Thank you for bringing this matter to our attention. We are sorry to hear about the issues you have experienced following the recent server migration.
To help us investigate this further and address your concerns promptly, could you please provide us with your customer ID, domain name, and any relevant case numbers? Please send these details to [email protected].
We appreciate your cooperation and patience as we work to resolve this issue for you.
Sambrin O.
Online Review Manager
When we called, it took too long to speak with the correct PIC. The phone was keep forwarding to one and another person for more than 3 times.
Vodien Internet Solutions Pte Ltd 回复2024-07-17
Hello Zunaidi,
Thank you for your feedback and for bringing this matter to our attention. We apologize for the inconvenience you experienced during your recent call.
To help us investigate and resolve this issue promptly, could you please provide us with your customer ID or domain, a brief summary of the issue you encountered, and any relevant case number? Kindly send this information to [email protected].
We appreciate your cooperation and look forward to resolving this matter swiftly.
Sambrin O.
Online Review Manager
Junmar answered all my questions quickly. Just annoyed that the domain password had to be regenerated to begin with and the way to login to the email hosting cPanel is not more obvious than clicking an obsure "+" button.
Vodien Internet Solutions Pte Ltd 回复2024-07-08
Hello Eric,
Thank you for sharing your feedback with us. We're pleased to hear that Junmar was able to answer all your questions promptly and provide the support you needed.
We understand your frustration with the domain password regeneration and the email hosting cPanel login process. Rest assured, your concerns will be taken into account as we work on enhancing our platform's usability. We aim to make your experience as seamless as possible and are always looking for ways to improve our services and make them more user-friendly.
If you have any further questions or need additional assistance, please do not hesitate to reach out. We're here to help and ensure your satisfaction.
Thank you for your valuable feedback and for choosing Vodien.
Sambrin O.
Online Review Manager
Hi Sambrin, VODIEN Authority In-Charge,
Follow-up.
Once again we are writing to express our serious concern and disappointment regarding the recent unauthorized changes made to our “Administrator” password. Additionally, these changes have caused all our email accounts to be unable to send and receive messages. This incident mirrors previous issues we have faced and is considered another serious security breach that endangers our company and customer data.
We hope your team is not attempting to deceive your customers again. Please address this matter urgently within your team.
VODIEN Authority In-Charge,
We are writing to express our deep disappointment and concern regarding the recent unauthorized changes made without our approval. This incident mirrors previous issues we have faced, and if this is not considered a security breach, it is certainly a serious lapse in protocol.
We demand immediate access to the Adminstrator password without any further delay. If this matter is not resolved promptly, we will have no choice but to escalate the issue to the appropriate government authorities.
Your urgent attention to this matter is required.
Vodien Internet Solutions Pte Ltd 回复2024-07-01
***UPDATED***
Hello Ray,
We sincerely apologize for any inconvenience you have experienced. We wanted to inform you that we have already sent you an email containing the log-in credentials along with a comprehensive explanation of the issue. However, we have yet to receive a response from you.
We kindly request that you check your email and respond at your earliest convenience so we can assist you further. Additionally, we have attempted to reach you via the phone number listed in your account, but it appears to be out of service. To ensure we can provide you with immediate assistance, please update your phone number in your account details.
Your cooperation in this matter is greatly appreciated, and we look forward to resolving this issue promptly for you.
Thank you for your understanding.
Sambrin O.
Online Review Manager
Vodien's support and service are terrible. We have been using Pachosting's service for many years before it was acquired by Vodien. Our web server was migrated to Vodien on 6 June 2024. Since then, our websites have been down every now and then. Upon refreshing it 3 times, it will occasionally show up again. Vodien's phone number doesn't work. The live chat support queue doesn't move and the office address is just a virtual desk with no one there. The only way to get a response is by emailing Vodien, but all they said was they can't detect any problems. Do not use their service!
Vodien Internet Solutions Pte Ltd 回复2024-06-25
Hello Lisa,
Thank you for bringing this to our attention. We're truly sorry to hear about the difficulties you've experienced since the migration of your web server to Vodien. This is certainly not the level of service we strive to provide, and we apologize for any inconvenience caused.
To better assist you and thoroughly investigate these issues, could you please provide us with your customer ID, domain name, and any relevant case numbers? You can send these details to us directly at [email protected]. This will help us to identify and resolve the specific problems you're facing as quickly as possible.
We appreciate your patience and understanding as we work to resolve these issues. Thank you for giving us the opportunity to address your concerns.
Sambrin O.
Online Review Manager
Our email down since last night, 22:00 called vodien many times , no one picked up. This is not the first time
Vodien Internet Solutions Pte Ltd 回复2024-06-24
Hello Vincent,
We sincerely apologize for the inconvenience you've experienced with our service. We understand how crucial email functionality is for your business, and we regret any disruption this has caused.
To assist you promptly and investigate the issue with your emails, could you please provide us with the following details:
-Your Customer ID
-Your Domain Name
-Any relevant Case Numbers
Kindly send this information to [email protected]. We will prioritize your case and work towards a swift resolution.
Additionally, please note that our phone support is available from 4 AM to 8 PM. We apologize if you tried to reach us outside these hours. Our chat support is available 24/7, so you can always reach out to us for assistance at any time.
Thank you for your patience and understanding.
Sambrin O.
Online Review Manager
Great help although the issues seem to be popping up
Generally happy with this particular response of the staff. I do have an issue with the fact that I have been having quite a fair bit of issues with the hosting as well as the transitioning from pachosting and then later on the transitioning of the email to titan which has caused me to have downtime on both the hosting as well as the emails and my need to keep coming back to the CS which at one time took a few hours...
Vodien Internet Solutions Pte Ltd 回复2024-06-18
Hello Winston,
Thank you for taking the time to provide your feedback. We are glad to hear that you were satisfied with the assistance provided by our staff. We strive to offer the best support possible, and your positive remarks about our team are greatly appreciated.
However, we are genuinely sorry to hear about the recurring issues you've experienced with our hosting services and the transitions from PacHosting to Titan. We understand how frustrating and disruptive downtime can be, and we regret that this has affected your experience.
Should you require further assistance, please do not hesitate to reach out to us. We value your business and are committed to making things right for you.
Thank you once again for your understanding and patience.
Sambrin O.
Online Review Manager
The company deleted customer database and keep saying that they have backup and no worry. Waited for 3 weeks, no one answer the phone, no reply. Terminate the support ticket and the support page is under construction. This is a joke, we will never use such company again.
Vodien Internet Solutions Pte Ltd 回复2024-06-17
Hello Hugo,
We sincerely apologize for the inconvenience and frustration you have experienced regarding the deletion of your database and the lack of responsiveness from our support team. Your feedback is of utmost importance to us, and we are committed to addressing your concerns promptly.
To investigate this matter further and provide you with a resolution, we kindly ask that you provide us with your customer ID and any relevant case numbers associated with your support ticket. This information will allow us to conduct a thorough investigation into the issue and take appropriate actions to rectify the situation.
Please send the details to [email protected], and our dedicated team will prioritize your case and provide you with the assistance you need.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this issue for you.
Sambrin O.
Online Review Manager
Hello Pradeep,
We apologize for the negative experience you had with our customer support. Your feedback is important to us, and we are committed to resolving any issues you may have encountered.
To assist you better, could you please provide us with your customer ID or domain name, a brief description of the issues you faced, and any relevant case reference numbers? Kindly send this information to [email protected].
We look forward to addressing your concerns promptly and improving your experience with us.
Sambrin O.
Online Review Manager
We purchase the SSL and is in pending status for 1 day.
Got the agent Johanna, she said she will check in 1 minutes and call back. 20 minutes passed and when I get in touch with her colleague, they said she is in another meeting.
She had issue with accepting the CSR and transfer me to tech department without explaning. I had to explain everything to tech support and they say they will route me back to SSL team again. Bad
Johanna said will get back to me within the day, i waited with my whole team till 8pm only to find out they knock off at 5pm.
Now it's second day and no news no update.
The call take very long for agent to pick up. Live chat is not useful as I have to explain everything again. Provided a ticket number and no updates. Very bad experience.
Vodien Internet Solutions Pte Ltd 回复2024-06-11
Hello Xian,
We sincerely apologize for the inconvenience and frustration you experienced with your SSL purchase and the subsequent support interactions. Your feedback is important to us, and we are committed to resolving this issue promptly.
To assist you more effectively, could you please provide us with your customer ID and any relevant case reference numbers? Kindly send this information to [email protected]. This will help us investigate the matter thoroughly and expedite a resolution.
We appreciate your patience and understanding and are dedicated to improving your experience with us.
Sambrin O.
Online Review Manager
Was very quick to respond and help. I gave them my new email settings to forward to and they input them for me and told me it’ll be working in 4 - 5 hours. 24 hours later forwarding still doesn’t work because they got the settings wrong.
Vodien Internet Solutions Pte Ltd 回复2024-06-07
Hi Adam,
Thank you for bringing your concerns to our attention. We deeply regret the inconvenience and frustration you have experienced with the email set up and it deeply saddens us to know that we did not meet your expectations on this occasion.
We are currently reviewing your case to understand what went wrong and to identify the issue encountered with the product. Our team is working diligently to gather all relevant information and address the issues you've raised.
We appreciate your patience during this review process. Rest assured, we will reach out to you soon with a detailed update once our investigation is complete.
Thank you for your understanding.
Rose R
Online Review Manager
worst tech support service ever.
since the announcement of taking over hk pachosting and mail server migration, there were minimal communication or statue update provided. Only last minute email stating the migration date and there were no guideline or what so ever.
the no one answer the hk hotline, and it takes forever to talk to a live person at the live chat. i waited for an hour then in the end i only got time out message. Imagine it is happening since yesterday. I am still not getting my support for missing email and folders with the IMAP setting.
Vodien Internet Solutions Pte Ltd 回复2024-06-06
Hello A C,
Thank you for taking the time to provide your feedback. I am truly sorry to hear about the negative experience you’ve had with our service. Your feedback are invaluable to us, and we are committed to resolving the issues you’ve encountered.
To better understand and address your concerns, could you please provide us with more details about your account and the specific issues you faced? This information will help us investigate the matter thoroughly and take appropriate actions to improve our services.
Please send us an email to [email protected] with the following details:
Your account customer ID or domain name.
A brief description of the issues you encountered
Any relevant invoice # or support case #
We genuinely appreciate your patience and cooperation. Our team is dedicated to making things right and ensuring that you have a positive experience with Vodien
We are looking forward to an opportunity to address your concerns.
Rose R
Online Review Manager
long wait time on telephone. 1hour and 2nd call 2 hours 30 minutes. Still unable to connect. Please give the right Tel#.
Vodien Internet Solutions Pte Ltd 回复2024-06-06
Hello CH,
Thank you for taking the time to provide your feedback. I am truly sorry to hear about the long wait on the telephone. Your feedback are invaluable to us, and we are committed to resolving the issues you’ve encountered.
Will you please advise what phone number your dialed to contact our support?
Please be advised that our Vodien Support can be reached through +65 6018 3544 or https://www.vodien.com/contact/ .
Alternatively, please send us an email to [email protected] with the following details below so we can check your account and reach out.
Your account customer ID or domain name.
A brief description of the issues you encountered
Any relevant invoice # or support case #
We genuinely appreciate your patience and cooperation. Our team is dedicated to making things right and ensuring that you have a positive experience with Vodien
We are looking forward to an opportunity to address your concerns.
Rose R
Online Review Manager
My new URL was suspended because Vodien forgot to validate my UEN even though SGNIC sent them emails everyday for 21 days. This is unacceptable for a reputable domain registrar. Had to wait 25 minutes for a support agent to be available. Support agent took 1 hour to figure out what is the problem. This is the type of problems that could have been avoided easily. I am very dissapointed.
Vodien Internet Solutions Pte Ltd 回复2024-06-06
Hello Debbie,
Thank you for taking the time to provide your feedback. I am truly sorry to hear about the negative experience you’ve had with our service. Your feedback are invaluable to us, and we are committed to resolving the issues you’ve encountered.
To better understand and address your concerns, could you please provide us with more details about your account and the specific issues you faced? This information will help us investigate the matter thoroughly and take appropriate actions to improve our services.
Please send us an email to [email protected] with the following details:
Your account customer ID or domain name.
A brief description of the issues you encountered
Any relevant invoice # or support case #
We genuinely appreciate your patience and cooperation. Our team is dedicated to making things right and ensuring that you have a positive experience with Vodien.
We are looking forward to an opportunity to address your concerns.
Rose R
Online Review Manager
Crazy Domains AU
Exabytes Singapore
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