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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
VODIEN is a great joke. All were good previously, till our email accounts all could not function. Turns out we are hitting our storage limit. The salesperson attended to me and were so passionate in getting me to upgrade my plan. We upgraded to some plans with much higher storage with great assurance. The next day, every single of our emails malfunctioned! Some settings were not done properly and the Live Chat do not attend to issues related to VPS [the new plan which we signed up for]! We had to go through emails and emails... well, we thought the horror episode was over after our emails are up. Never did I thought that the creation of new emails is the beginning of a new nightmare. VPS replied to our issues, and their replies are directing towards different direction each time. One told me to use the new hosting. One told me to revert back to cpanel. I engaged the Live Chat services once again... the operator told me he has done the setting for me and my new accounts will work 2-4 hours later. But they didnt work. I engaged the Live Chat few nights later... same thing happened. After an hour or so, operator asked me to approach VPS again because he cant do anything about it. This is terribly frustrating, I highly recommend to stay away from VODIEN.
Vodien Internet Solutions Pte Ltd 回复2024-11-12
Hello Client,
We sincerely apologize for the difficulties you've encountered with your email and VPS services. It's clear from your feedback that you’ve faced multiple frustrations, and we deeply regret that we’ve not met your expectations in resolving your issues.
To help us investigate this further and assist you more effectively, could you please provide your customer ID, domain name, and any relevant case numbers to [email protected]? This will allow our support team to look into the specifics of your case and ensure that the proper steps are taken to address the situation.
We value your business and are committed to providing a better experience moving forward. Thank you for your patience, and we look forward to resolving this promptly.
Regards,
Sambrin O.
Online Experience Specialist
This company claimed some 99.9% SLA, but our email hosting service with them for the past 2 years ( we have 2 companies) , have been nothing more than a Joke , when we first signed up ( about 4 years ago) there were lots of junk emails and viruses , then we agreed to upgrade based on their recommendation
Thereafter we experienced many lost emails and they requested us to change our outlook settings a number of times
Then sometime in late June/early July this year our emails were down almost every couple hours .
They told us that this was because our emails was hosted on their server with some obsolete OS 7 ( whatever it is ) and asked us to pay about S$ 9K in order to upgrade and get stable emails …..yet they still maintained that their service level is 99.9%
So we decided to terminate our service and demanded refund but they said we couldn’t get any refunds …
Seriously , do they even understand business ethics or have. Some kind of self respect???
We lost lots of emails …
Stay away from this company
Here is my Vodien customer ID :M10340729
There is too many case number I don’t even know which one to give u
Just refund my money for the remaining months , so that at least I can say one thing positive about Vodien …HONESTY
Vodien Internet Solutions Pte Ltd 回复2024-11-11
Hi Vincent,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Long waiting time to get access to online customer service support. You are lucky if you can access customer support. Our business suffers when we don't get access to online support to fix issues.
I would not recommend this company.
Vodien Internet Solutions Pte Ltd 回复2024-10-13
Hello Client,
Thank you for sharing your feedback, and we sincerely apologize for the delay in responding to your review as we do not monitor this platform 24/7. We also deeply regret the inconvenience caused by the long waiting time to access our support. We understand how important timely assistance is for your business, and we're committed to improving our response times.
To help us address your concerns and resolve any outstanding issues, please email us your customer ID, domain name, and any relevant case number at [email protected]. Our team will prioritize your case and ensure a swift resolution.
Thank you for your patience, and we look forward to assisting you further.
Regards,
Sambrin O.
Online Experience Specialist
Slow service with people not empowered to fix things. Terrible to deal with. Spend hours on a chat for a simple issue and be fobbed off and have to start again.
Vodien Internet Solutions Pte Ltd 回复2024-10-10
Hello Tony,
Thank you for sharing your feedback. We apologize for the inconvenience you’ve experienced with our support. We understand how frustrating it can be when issues take longer than expected to resolve.
To help us investigate and address this properly, could you please send your customer ID, domain name, and any relevant case number to [email protected]? We’d like to ensure we can assist you more efficiently moving forward.
Thank you for your patience, and we appreciate your understanding
Regards,
Sambrin O.
Online Experience Specialist
Great Job on handling customer's issue quickly and professionally.
Vodien Internet Solutions Pte Ltd 回复2024-10-10
Hi Jessica,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Charlotte was patient and immediately understood my query.
Vodien Internet Solutions Pte Ltd 回复2024-10-06
Hello Vino,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Attentive and pleasant service with polite knowledgable staff that appear happy to assist. Gedeon was reassuring and helpful.
However, my issue is still UNRESOLVED
Ticket No. , I-17107668
Vodien Internet Solutions Pte Ltd 回复2024-09-26
Hello Vincent,
Thank you for your positive review and for sharing your feedback with us. We are truly committed to delivering an exceptional customer experience, and your recognition means a great deal to our team.
I understand that your issue is still ongoing, and I sincerely apologize for any inconvenience this may have caused. Please rest assured that our system engineers are actively working on the matter to resolve it as quickly as possible.
For the most efficient support, I encourage you to continue coordinating with our team via your escalated case (E-181980). We are closely monitoring the situation to ensure a swift resolution.
Thank you again for your patience and understanding. We value your continued trust and are dedicated to meeting and exceeding your expectations.
Regards,
Bern O.
Online Experience Specialist
Vodien took over pachosting in Hong Kong. The prices went up dramatically, the renewal process is not simple, so I have been without email service for my business for the past several days.
Service is via AI bots.
Terrible
Vodien Internet Solutions Pte Ltd 回复2024-09-26
Hello David,
We deeply regret to hear that your experiences with our services have left you dissatisfied, and we sincerely apologize for any inconvenience this has caused. Please know that we are taking your concerns seriously. Your feedback is crucial, and we take it seriously as we strive to improve our services.
To help us investigate your concerns further, could you please provide your customer ID, domain name, and any relevant case number? You can send these details to [email protected]. This will enable us to locate your account and address your issues more effectively.
Thank you for bringing this to our attention. We value your business and hope to have the opportunity to better serve you in the future.
Rose R
Online Review Specialist
Terrible Service – Unresolved Issues for Over 3 Months
Terrible Service – Unresolved Issues for Over 3 Months
I am extremely disappointed and their handling of our account. Without any prior notice, they conducted a server migration, which resulted in a complete database loss. This has severely impacted our website and business operations.
It has now been over three months, and the issue still remains unresolved. Despite multiple requests and assurances from customer support that they are "working on it," there has been no actual progress. Their communication is vague and unhelpful, and they have failed to take responsibility for the situation or offer any real solutions.
I strongly advise anyone considering this service to think twice. If you value your business and need reliable hosting with responsive customer support, look elsewhere.
Vodien Internet Solutions Pte Ltd 回复2024-09-25
Hello Noel,
We deeply regret to hear that your experiences with our services have left you dissatisfied, and we sincerely apologize for any inconvenience this has caused. Please know that we are taking your concerns seriously. Your feedback is crucial, and we take it seriously as we strive to improve our services.
To help us investigate your concerns further, could you please provide your customer ID, domain name, and any relevant case number? You can send these details to [email protected]. This will enable us to locate your account and address your issues more effectively.
Thank you for bringing this to our attention. We value your business and hope to have the opportunity to better serve you in the future.
Rose R
Online Review Specialist
We have been a client of Vodien for more than 6 years for website hosting
We have been a client of Vodien for more than 6 years.
My recent experience with Vodien has been appalling and to this date, they have not fixed my issues, proposed a suitable alternative solution or even had the courage to pick up the phone and talked to me directly (despite many requests for a phone call from the relevant personal).
They were on the phone nearly every day to me in April to push my migration to a new server (that I did not request). Payment was made in April for the new server without them checking that it did fit my current requirements and technical constraints. My migration was supposed to be prioritised but I found out 4 month later that I still havent been migrated. Unsuccessful migration attempts were subsequently made without taking into account my timings request and with last minute notification.
All the while it is impossible to contact anybody and receive a proper project plan with timings and issue resolution.
I would not recommend this provider to anybody as they have total disregard for their customer.
Vodien Internet Solutions Pte Ltd 回复2024-09-23
Hello Catherine,
We sincerely apologize for the frustrating experience you've had, and we understand your concerns. We take your feedback seriously and want to ensure that your issues are addressed promptly.
To help us investigate this matter further and provide a resolution, could you please send us your customer ID, domain, and any relevant case numbers to [email protected]? This will allow us to locate your account and work on resolving the situation as quickly as possible.
Thank you for your continued patience, and we look forward to assisting you.
Regards,
Sambrin O.
Online Experience Specialist
Helpful and offer solutions for a difficult situation or a non-cooperative owner who's holding on to a corporate domain name.
Vodien Internet Solutions Pte Ltd 回复2024-09-20
Hello Cindy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Rose R
Online Experience Specialist
Sales Misrepresentation / Fraudulent Sales will leave you with hefty costs.
The sales / service at Vodien borders on fraud. I have been a long-term customer with Vodien and initially back then they were a very decent company with very good tech support and super helpful customer service. But all of this has changed in the last year or so.
First off, I was double-billed for something. Consequently, I switched off the auto-billing because had it been left unchecked, the double billing could have gone on. After 2 hours on the chat, they agreed to refund within 10 days. The refund never came and I was billed again the following month.
During this time, they had also tried to double the plan I was on. I was constantly called and emailed telling me of the EOL of the VPS plan I was on, and not told that I could actually still continue, only that there was no more software support for this plan as CentOS 8 was being phased out. The new plan was double the price and they had sent me a bill of over 8k for a few years. My monthly bill is about 150. Apparently this was because I had to sign on for a few years, before they could migrate my VPS to this new plan, otherwise I had to pay something like 700-800 for the migration. I refused and told them that I would stick to my CentOS server.
In August, when I was being billed again for something I already paid for, I got onto the chat again for another few hours. The sales representative told me that they had reviewed their charges just the night before, and my monthly bill would only be 174.39 under this new plan for the new server and I didn't need to pay upfront for 2 or 3 years like they said before. They also said the migration would be free. Thus, since it was only a 25 bucks increase, and because well, it's a new server with updated OS, I agreed.
This month however, the bill came up to 212.54. I got sent from one customer service executive to another. One of them agreed the renewal price should have been 174.39 and then sent me back to sales where they insisted the price should be 212.54. They gave me a 10 dollar discount because of the "miscommunication". It wasn't a miscommunication. It was a misrepresentation. The first executive, was very condescending and the second was was non-chalant. Apparently it was stated on the invoice that it was a discount.
But no where on their website, or in the invoice does it state that it's a one-off charge. Discount or not. Granted I did not read the invoice, but I was explicity told by the sales that it was 174.39 MONTHLY, which in plain English means it is what I would have to pay every month. A discount could be applied MONTHLY too. If it were a one-off, then it should have been explicitly mentioned anywhere during the sales process. But nothing like that was communicated, printed or otherwise.
Also, while I paid for the upgraded server on 7 August, it was not until 15 August that they migrated my server - which means in this time, I was unable to do any work on the server. That got me a lot of complaints from my clients. No compensation for this was forthcoming.
So if you want to go with Vodien, do so at your own peril. You will be hit with extra charges, hidden charges, and could even be doubly charged. And if you have auto-billing on, you could even pay that extra charge monthly and no one would be the wiser.
Also be prepared for drastic price hikes if you choose Vodien.
Finally, their service uptime is absolutely not the 99.99% they advertise. The quality of their service has dropped drastically over the last few years.
I'm seriously considering legal action.
Vodien Internet Solutions Pte Ltd 回复2024-09-04
Hello Kumar,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Rose R
Online Experience Specialist
Very bad support!!
If you don't believe you call your support tell number at least wait more than 20min nobody pickup phone.
this is out of support issue.
Vodien Internet Solutions Pte Ltd 回复2024-09-02
Hello Psir,
We're truly sorry to hear about your recent experience with our support, and we deeply regret any frustration this has caused you. Providing excellent service is our top priority, and it's concerning to hear that we may have fallen short of your expectations.
To better understand the situation and assist you as quickly as possible, we kindly ask that you provide us with your customer ID or domain, a brief summary of the issue you’re experiencing, and any relevant case numbers. You can email these details to [email protected], and we will ensure your concerns are addressed by the appropriate team.
Your feedback is invaluable to us, as it helps us improve our services and support. We genuinely want to make things right and restore your confidence in us.
Thank you for your understanding, and we look forward to resolving this for you.
Regards,
Sambrin O.
Online Experience Specialist
****************UPDATED**********************
Hello Psir,
We sincerely apologize for the long waiting time you experienced and the frustration it caused. This is not the level of service we strive to provide.
To help us address your concerns more effectively, could you please share your customer ID or domain, a brief summary of the issue you were contacting us about, and any relevant case number? You can send these details to us at [email protected], and we will prioritize your case.
Thank you for bringing this to our attention, and we appreciate your understanding.
Regards,
Sambrin O.
Online Experience Specialist
Really very bad company. Does not reply to any email. I sent emails, called a few times. No reaction from their part although they promise to do so.
Was transfered to Vodien Internet Solutions from another company (Pakhosting) in Hong Kong. Definitely not a trustful company.
Vodien Internet Solutions Pte Ltd 回复2024-09-01
Hi Beatrice,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Vodien's hosting services come at a premium, positioning them as one of the more expensive options in the market. This cost barrier might deter small businesses and individuals looking for budget-friendly solutions. The high price does not necessarily translate into superior service, making it a less attractive choice for those who prioritize cost-efficiency.
However, Vodien excels in providing a diverse selection of domain extensions, which is a significant plus. This variety allows users to choose unique and relevant domain names tailored to their business needs and geographic locations. The ease of finding the perfect domain extension enhances user experience and is highly valued in establishing a distinctive and professional online presence.
Vodien Internet Solutions Pte Ltd 回复2024-08-30
Hello Isaac,
Thank you for sharing your experience with us and we appreciate your feedback regarding our product.
Nonetheless, we want to make sure that we can address all your concern. To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you require.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Rose R
Online Experience Specialist
I was a reseller of Enetica for 16 years, I had 76 websites hosted & twice as many domains... Back in April 2022, I got a call from a client that his website/email were down so I logged on to see what the issue was, his domain/s had expired, so I rang Enetica support & was surprised that I got Vodien Support... They said the domains had expired & I would need to pay to get them activated. I paid this (twice what I had been paying) & days later they were still not renewed. While I waited & waited & waited... Other clients contacted me with similar issues, spam emails, website timeouts etc.
After 6 days of phone calls & support tickets, I was told that my services had been migrated to a data warehouse in Ukraine & “Because of the invasion” I would have to wait for the sites (76 of them) & the domains to be migrated back.
I checked the domain record, via AuDA & all of the contact/admin/billing details were changed, to the owner & the email address for notations was not active. So we never got the notice the domains were about to expire, in any event I had a $500.00 credit in my Enetica account to cover this situation.
Further the domain Registrar had been changed to Crazy domains & the registry keys (auth Pass) had been changed ON ALL THE DOMAINS I MANAGED without notification or permission.
I contacted Crazy domains & they said they knew nothing of the domains I mentioned???
After 16 more days of multiple, phone calls & support tickets getting nowhere , I then made the decision to transfer ALL(150+) domains to another registrar. When transferring the domains the authorisation emails when to the wrong addresses because they had been changed when the domain passwords had been changed, I could not authorize the transfers, nor could I update the details on the record.
Thankfully 85% of the domain passwords had been sent to the relevant domains & after searching through many individual email account’s, I was able to try transfers again, this time, the domains were all locked… so can’t be transferred.
I made a report to AuDA and after an ‘extensive’ 24 hour investigation I was told that…
“It is the responsibility of the owner to make sure the contact details on the domain record are current”.
Q: What if you didn’t know they had been changed? A: You should have checked.
So, no help there.
ACCC not interested either.
I am now in week 4 of the ordeal & I have lost all but 12 sites & three clients are suing me because their sites were down & I could do anything about it & nor could they or their new host either.
They couldn’t ever transfer them after providing proof they owned them & paying to have them restored.
I still managed to recover all but 3 of the domains, transfer them to another host & close my account with VODIEN, but alias, I lost 95% of my business, $30,000+ PA in hosting fees just gone…
6 weeks after initial call from client.
The final wrap up…
I lost 20+ years’ worth of “good will” business;
30k in re-occurring revenue;
Thousands of $$$ in site development, commissions & updates;
The court cases were resolved for about 5k total;
Not to mention the countless hours on the phone;
I NO LONGER HAVE AN INCOME;
Then to add insult to injury, in September, I was contacted by my bank, someone had hit my credit card for $2600.00, with the banks help we were able to establish it was VODIEN apparently it was for “outstanding domain renewals & hosting” all of which had been moved & transferred elsewhere. Thankfully the bank halted the transfer & cancelled the card, which was never intended to be used by VODIEN, they apparently found the details in my old Enetica account info… Funny how they found that, but couldn’t find my domain keys.
Sorry for the long winded review, but I had to let people know.
PLEASE BE WARNED
Crazy Domains, Aust Domains, Cheap Domains, Vodien (Singapore's #1), Net Logistics, Enetica, Quadra Hosting, Servermule & many other Australian hosting companies are owned by Dreamscape Networks Limted.
I would do an ABN lookup on any potential hosting companies to make sure they are not owned by them to avoid this aggravation.
Vodien Internet Solutions Pte Ltd 回复2024-08-27
Hello Dean,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Rose R
Online Experience Specialist
Hello Quote Quote,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Rose R
Online Experience Specialist
****************************************************************
Hello Quote Quote,
Thank you for your response and for providing your details to our Find Reviewer. However, we couldn't locate any related account or reference case number based on the details or email address you provided. To assist you further, could you please provide your domain name, customer ID, reference case number, or account email address? This will help us locate your account and provide the necessary support.
Thank you!
Rose R
Online Experience Specialist
After 10 years of services hosting i avail in Vodien then the service become poor. They suddenly change the hosting cost without notice, response slow and not reliable.
Vodien Internet Solutions Pte Ltd 回复2024-08-15
Hello Client,
Thank you for reaching out and sharing your feedback. We sincerely apologize for the recent issues you’ve experienced with our hosting services.
To assist you further and address your concerns effectively, could you please provide us with your customer ID, domain name, and any relevant case numbers? Kindly send this information to [email protected]. This will help us investigate the matter thoroughly and work towards a resolution.
We value your long-term commitment to our services and are dedicated to improving your experience. Thank you for your cooperation and understanding.
Sambrin O.
Online Experience Specialist
As a long-time customer of Vodien, I am deeply disappointed with the recent experiences I’ve had. Despite my loyalty, I have noticed that ongoing customers are charged significantly more than new customers. This pricing disparity is frustrating and feels unfair.
Additionally, the support I have received has been subpar. My recent ticket was closed without any resolution or follow-up, leaving me feeling ignored and undervalued. This lack of customer satisfaction and professionalism is unacceptable.
I hope Vodien takes these concerns seriously and makes necessary improvements to value their loyal customers and provide better support.
Vodien Internet Solutions Pte Ltd 回复2024-08-07
Hello DT,
Thank you for bringing this matter to our attention. We regret to hear about the issues you’ve faced with our services and understand the frustration this has caused.
To assist you further, please provide your customer ID, domain names, and any relevant case numbers or transaction details to [email protected]. This will allow us to review your account, address the specific issues you’ve encountered, and work towards a resolution.
We value your feedback and are dedicated to improving our services. We hope to have the opportunity to resolve these matters to your satisfaction.
Thank you for your patience.
Rose R
Online Review Manager
COMPANIES INVOLVED
- Paladin Software Development Pte.Ltd.
- Knoweather (Macau) Met Tech Co Ltd.
BACKGROUND STORY
I have been using VODIEN services for years, initially through my China company, now through PALADIN. The service was previously provided by Pacificnet Hosting Ltd in Hong Kong, which VODIEN acquired years ago. Up until early 2024, they operated under the pachosting.hk domain, which now redirects to vodien.com. Before 2023, the service was excellent and reliable. I provided about 83,000 HKD/year (~14,150 SGD/year) in business to them.
FACTS
I have kept all related emails. On December 20, 2023, VODIEN announced the termination of their co-location hosting service in HK, preventing further renewals. This required me to relocate key routing equipment, costing around 27,000 SGD in reconfiguration. I also had to personally collect the equipment from Hong Kong.
They refunded the remaining service balance promptly. The same email suggested their dedicated server offerings as an alternative, leading me to believe these services were still safe.
On March 18, 2024, I requested a new server but was informed no servers were available. This was alarming as PALADIN's server handled critical functions, requiring careful planning to move.
On May 10, 2024, I received an email about the discontinuation of dedicated server support, effective June 10, 2024, and a 30-day period to move data without their assistance. The same day, both PALADIN and KNOWEATHER servers experienced a 2-hour outage, causing significant stress and operational disruption.
Following the outage, VODIEN confirmed the server was running again, but after 3 days. PALADIN incurred about 30,000 SGD in emergency migration costs, with 5 people working across 3 countries. My health suffered during this period due to stress and lack of sleep.
Despite multiple reminders, Vodien has not addressed my request for a refund. Their last response on May 31, 2024, mentioned they would update me, but no further communication occurred.
On July 15, 2024, I received a renewal offer for a service, with prices increasing tenfold without prior notice, forcing me to find an alternative for my customer quickly.
CONCLUSIONS
PALADIN has incurred approximately 57,000 SGD in damages, with a missing refund of about 9,000 HKD [correction: 6,000 HKD] . KNOWEATHER faced around 10,000 SGD in damages and 23,000 HKD [correction: 10,000 HKD] in missing refunds. Instead of pursuing costly legal action, I am sharing my experience on TrustPilot to help others make a better choice in a reliable hosting partner.
EDIT (September 10th, 2024): after intervention of Sambrin, Paladin and Knoweather has been both issued a refund, which is already received (correct amount is written above between [], my initial estimation wasn't correct). For the dedication and combined effort, and slight mitigation of our damages, I autonomously upgrade this to 3 stars.
Vodien Internet Solutions Pte Ltd 回复2024-08-07
Hello Simone,
Thank you for taking the time to share your detailed experience with us. We deeply regret the inconvenience and stress you've faced due to the issues with our services. Your feedback is invaluable, and we sincerely apologize for the difficulties you encountered.
We have received your account details and will thoroughly investigate the matters you've raised. Our team is committed to addressing your concerns promptly and will reach out to you with updates as soon as possible.
Your patience and understanding during this process are greatly appreciated. We are dedicated to resolving this situation and ensuring your satisfaction.
Sambrin O.
Online Review Manager
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