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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
If you guys are facing slow loading of website. Don't hesitate to move away from them to avoid wasting more time and money on them. They can't do anything on it, their support is not professional at all. I believe existing customers knows that,
Vodien Internet Solutions Pte Ltd 回复2025-07-31
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
For the third time my email and web server was down in the last 9 months.
Telephone tech support is non-responsive. Still on hold for an hour.
Chat support is slow. Probably 1 person chatting with more than 1 customer?
Can't take it anymore. Servers/system down for 30 minutes or more. Moving on after contract expires.
Vodien Internet Solutions Pte Ltd 回复2025-07-31
Hello Sam,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
After discussing my issue with Alex he informed me that they will get a review on the issues and send to me. I informed him that I wanted what ever they were preparing sent to my technical contact Jef
You did not send it the other party I requested it to be included. I am getting the feeling that the company can't not fix the issues. This has been an ongoing issue for over two months.
I requested from Alex to cc the review to my technical expert Jeffrey This was not done.
Vodien Internet Solutions Pte Ltd 回复2025-07-27
Hi Mike,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration this has caused.
We understand the importance of having your concerns addressed promptly and transparently, especially when it comes to ongoing technical issues. We also regret that your request to have your technical contact, Jeffrey, included in the communication was not fulfilled as instructed.
To allow us to investigate and assist you further, we kindly ask that you email us at [email protected] with the following details:
-Your Customer ID
-Your Domain Name
-A brief summary of the issue you’ve encountered
-Any relevant case number(s)
We are committed to resolving this matter and restoring your confidence in our support.
Sincerely,
Sambrin O.
Online Experience Specialist
I chose Vodien because they promise “Secure and Seamless Email Solutions” with “built-in migration tools to help you easily move existing email data to your Titan account,” plus 24/7 support if anything goes wrong. In practice, however, those migration tools simply don’t exist.
After signing up (and handing over my Google Workspace credentials via PrivateBin), I was pointed to generic YouTube tutorials—hardly the “seamless” experience advertised. None of Vodien’s support staff could walk me through an actual migration. After digging online, I discovered the real process involves manually exporting your Google Workspace mail, setting up Titan in a third-party client (Outlook, Thunderbird, etc.), then importing your messages by hand. That’s not automated, “built-in,” or even remotely user-friendly.
On the plus side, I did get in touch with real human support (not just AI chatbots), but they seemed just as baffled as I was. And with no free trial available, you must prepay before you know how—or if—the service works for you.
Would I recommend Vodien? Not for email migrations. Their marketing promises are misleading, and you’ll still end up doing most of the work yourself.
ps they do have a migration package: if you pay extra they help you, but no fee quote despite me asking.
Vodien Internet Solutions Pte Ltd 回复2025-07-09
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Regards,
Sambrin O.
Online Experience Specialist
VODIEN: INCOMPETENT AND SHAMEFUL
After years of loyalty, Vodien publicly humiliated me by suspending my fully paid website over a webmail payment that was only 3 days late on a separate account.
I immediately paid the overdue webmail bill, then made THREE desperate calls pleading for them to lift the suspension. Each time: “The accounts department is attending to it.” Hours later, my website remains suspended while they destroy my business reputation.
This isn’t poor service - it’s deliberate contempt. Even after payment, three staff members couldn’t be bothered to actually help, offering only empty promises while my clients see a suspension notice on my homepage.
VODIEN IS A DISGRACE. They will publicly embarrass loyal customers over 3 days, then leave you hanging with worthless excuses even after you’ve paid - while your business suffers.
AVOID VODIEN AT ALL COSTS. They are incompetent, unprofessional, and will destroy your reputation without hesitation.
This is how Vodien treats customers after years of loyalty. You’ve been warned.
Vodien Internet Solutions Pte Ltd 回复2025-07-03
Hi Manoj,
Thank you for taking the time to share your experience with us. I truly regret the frustration and inconvenience this situation has caused, and I’d like to extend my sincerest apologies that we fell short of your expectations.
After reviewing your account, I found that your hosting services were suspended due to the expiration of your SG Pro subscription on July 1, 2025. As this plan hosts both your website and email services, the expiration unfortunately led to the disruption of both.
Please know that we made every effort to keep you informed, having sent multiple renewal reminders prior to the expiration. These notifications were intended to give you ample time to renew your service and avoid any downtime. As no action was taken before the due date, the system automatically suspended the account as part of our standard billing process.
That said, I can see that your renewal payment has since been processed and your services have now been fully reinstated.
I want to emphasize that the suspension was in no way meant to cause embarrassment or inconvenience—it is a system-triggered action applied uniformly to all unpaid subscriptions. While I understand this may have left a negative impression, please be assured that we aim to be as transparent and proactive as possible when it comes to account status updates.
We sincerely value your feedback and respect your opinion. If there’s anything further we can assist you with or clarify, please don’t hesitate to let us know—we’re here to help.
Bern O.
Online Experience Specialist
Identified cause for slow website speed - Vodien is the problem
Vodien's lousy products has their army of sales people giving all sorts of reasons why your plugins are causing the problems.
I went to another provider and found out that all the reasons were not valid. Just jump ship.
Vodien Internet Solutions Pte Ltd 回复2025-06-29
Hello Dalong,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I wrote a review previously and it was taken down. As of now - 27 June 2025 - my website is DOWN again. The database lost its connectivity - no one at vodien can do anything except writing emails to their engineers to escalate on this issue.
All I can do is WAIT but there's no ending to this. This is very frustrating. We trusted Vodien, thinking its a SINGAPORE BASED company and that we have 24/7 support that's efficient and robust. But truth to be told, we have been disappointed TIME after TIME.
Their engineers are not on site - there's no way to reach them and they can only write emails to escalate the case. As a business, we need responsive support.
My last escalation lasted 4 days - because the engineers don't work on weekend. This is a joke right?
Abysmal Service and Broken Promises - Avoid at All Costs!
Our experience with Vodien since subscribing in September 2024 has been an absolute nightmare. We chose them for their promised 24/7 uptime and support, but have been met with nothing but constant issues, unacceptable delays, and frankly, appalling customer service.
From the very beginning, our site's go-live and migration were severely hampered by protracted database importing issues and persistent website performance and slowness problems. We were told we'd be migrated to a new server to address these, but the issues never truly ceased.
The latest critical blow is a "bad access error on cURL" affecting all our WordPress applications and plugins, completely halting our crucial website migration that was scheduled for three nights ago. This is causing direct, severe operational distress, jeopardizing our ongoing recruitment drive, and resulting in significant operation impact.
What's truly infuriating is Vodien's handling of these critical issues. We've received vague apologies, promises of escalation, and repeated delays (initially 48 hours, then "shortly"). Now, astonishingly, we've been told there's "no one to look into the port issue," that they need "another 24 hours," and that there's "nothing they can do." This level of incompetence and lack of immediate resolution for a fundamental hosting problem is utterly unacceptable for a service promising 24/7 support and uptime.
This continuous pattern of downtime and unaddressed critical issues has caused immense stress.
If you value your website's uptime, performance, and responsive support, look elsewhere. Our experience with Vodien has been a disastrous waste of time and resources.
Vodien Internet Solutions Pte Ltd 回复2025-06-27
Hello Terence,
Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and inconvenience you’ve encountered. This is certainly not the level of service we aim to provide, and I regret that we were unable to resolve your concern more promptly and effectively.
Upon reviewing your account, I can confirm that you’ve already been in touch with our support team and that your case has been escalated to our higher-level support for further investigation. I’ll continue to monitor the progress and will reach out to you via our official communication channels as soon as I receive an update.
Once again, I apologize for the inconvenience this has caused. We value your feedback, as it helps us identify areas for improvement, and we truly hope to have the opportunity to make this right.
Bern O.
Online Experience Specialist
I’ve had terrible experiences with Vodien.
They took over my existing hosting company (who had been great) and promptly oversold me a product which was way bigger than I needed. I had told them I was a one-person company and that all I needed was a simple website and a couple of email addresses.
But the Vodien rep I spoke to signed me up for a scaled-up business plan with 100 email addresses!
I was naive enough to not check the details and pricing until much later. I called Vodien and told them how they’d deceptively oversold me and that I wanted a refund.
Surprise surprise, I never received a refund. And they’ve been phoning and emailing me ever since, trying to sell me products!
My hosting plan yearly renewal was due last week so I turned off the automatic renewal option on their website the week before.
They’ve still been emailing me reminder notices about my plan expiring.
Today they called me again so I told the guy I didn’t need the website or email addresses anymore – and he still tried to sell me a plan! I was furious, and said I’d be leaving online reviews of their shockingly bad service.
My advice to anyone considering Vodien? Stay away!
26/06/2025
REPLY TO VODIEN"S REPLY:
Funny how you only offer "concern" and help now, long after I first complained to Vodien about their service. It wouldn't be because I've gone public with my complaint, would it?
This message from you is too little, too late, Sambrin. And it's not that the plan "offered" wasn't what I was expecting – it's that the plan I was sold was far too big for my needs as I communicated to your rep. The word you might use is "upsell". The word I experienced is "oversell".
And yet I received another automated email from Vodien today, urging me to renew my expired plan. So obviously, the latest of my many requests for you to stop communicating with me has again been ignored.
Unless you're going to offer me a refund for the money I spent on a plan too ridiculously big for my needs, I don't see how you can "make things right".
Vodien Internet Solutions Pte Ltd 回复2025-06-25
***UPDATED***
Hi Wendy,
Thank you again for your response. I completely understand your frustration, and I’m sorry to hear that you feel this way.
Please know that our team genuinely wants to assist you, and I personally manage online reviews to help customers escalate unresolved concerns. That’s why I’m kindly requesting your cooperation in providing your Customer ID, domain name, and any relevant case reference by emailing [email protected]. With those details, I can coordinate directly with the appropriate teams on your behalf.
Regarding the renewal emails, these are system-generated notifications that are set by default. Once we’re able to confirm your account, we’ll do our best to ensure that these communications are stopped.
We appreciate your time and feedback, and we remain open to working with you to find a resolution.
Kind regards,
Sambrin O.
Online Experience Specialist
*****************************************************
Hi Wendy,
Thank you for sharing your experience. We're truly sorry to hear about the concerns you've raised regarding the service and communication you've received.
We aim to provide solutions that meet our customers' needs, and we regret if the plan offered did not align with your expectations. We also understand your frustration regarding the follow-up communications and your recent attempt to opt out of renewal.
To allow us to investigate this matter thoroughly and assist you further, we kindly ask you to email us at [email protected] with your Customer ID, domain name and any relevant case number. We take your feedback seriously and would like the opportunity to make things right.
Kind regards,
Sambrin O.
Online Experience Specialist
Livechat person always provide different information
I have issue with my email lately. It all disappear from my mail box 1 day without any notice. I login and when to the live chat to look for solution. Believe it or not, it took me 4 days, 4 live chat person/session to finally get someone who understand my issue. Donnalou is the last live chat person I chat with and did not re-refer me to what Hostopia. I am very disappoint that the 1st and 3rd live chat person told me that it is because of Hostopia and told me that there is nothing they can do about it. Already very frustrated with missing emails, that is what they said to me. I actually did write feedback to the Hostopia but receive no respond from them till now. (as for the 2nd live chat person, he did not refer me to Hostopia is just that we got disconnected because of weak wifi at my end). Today, lucky that Donnalou listen and check on to the issue I addressed. Somehow, the other 2 livechat CS doesn't know what to do and just refer me to another company. How would I know when I only sign up with Vodien.
Vodien Internet Solutions Pte Ltd 回复2025-06-21
Hi Stephanie,
Thank you for taking the time to share your experience, and we are truly sorry to hear about the frustration and inconvenience you've encountered while trying to resolve your email issue.
We understand how important email access is, and it's disappointing to know that you had to go through multiple chat sessions before receiving the appropriate assistance. Your feedback regarding the inconsistent information provided is being taken seriously, and we’ll be conducting an internal review to ensure our support standards are consistently met across all sessions.
We’re glad to hear that Donnalou was able to assist you effectively, and we appreciate your patience throughout this process.
To help us investigate further and follow up accordingly, we kindly ask that you email us at [email protected] with your Customer ID, domain name, and any relevant case or ticket numbers. This will allow us to better understand what occurred and ensure the matter is properly addressed.
Thank you again for bringing this to our attention.
Regards,
Sambrin O.
Online Experience Specialist
Extremely Disappointing Hosting and Customer Support Experience
We had a terrible experience with Vodien’s hosting service and customer support. Due to an outage on their end, all three of our websites went down. When they finally came back online, we discovered they had been reverted to previous versions without any notice.
We contacted customer support, but unfortunately, the representative lacked the necessary technical knowledge. They incorrectly blamed Cloudflare DNS and insisted we pay a restoration fee, offering no real assistance.
We clearly instructed Vodien to restore only two of the websites and not to touch the WordPress site, as we were actively updating it. They confirmed they would not restore the WordPress site. However, despite this assurance, they went ahead and restored it anyway—resulting in the complete loss of our recent updates.
This has been a frustrating and unacceptable experience. Poor communication, lack of accountability, and technical incompetence have made us seriously reconsider continuing with their services.
Vodien Internet Solutions Pte Ltd 回复2025-06-15
Hello Frank,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Abysmal Service and Broken Promises - Avoid at All Costs!
Our experience with Vodien since subscribing in September 2024 has been an absolute nightmare. We chose them for their promised 24/7 uptime and support, but have been met with nothing but constant issues, unacceptable delays, and frankly, appalling customer service.
From the very beginning, our site's go-live and migration were severely hampered by protracted database importing issues and persistent website performance and slowness problems. We were told we'd be migrated to a new server to address these, but the issues never truly ceased.
The latest critical blow is a "bad access error on cURL" affecting all our WordPress applications and plugins, completely halting our crucial website migration that was scheduled for three nights ago. This is causing direct, severe operational distress, jeopardizing our ongoing recruitment drive, and resulting in significant operation impact.
What's truly infuriating is Vodien's handling of these critical issues. We've received vague apologies, promises of escalation, and repeated delays (initially 48 hours, then "shortly"). Now, astonishingly, we've been told there's "no one to look into the port issue," that they need "another 24 hours," and that there's "nothing they can do." This level of incompetence and lack of immediate resolution for a fundamental hosting problem is utterly unacceptable for a service promising 24/7 support and uptime.
This continuous pattern of downtime and unaddressed critical issues has caused immense stress.
If you value your website's uptime, performance, and responsive support, look elsewhere. Our experience with Vodien has been a disastrous waste of time and resources.
Vodien Internet Solutions Pte Ltd 回复2025-06-15
Hello Terence,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Although the CS agents are very helpful and pleasant to deal with the actual service from Voiden is pretty poor. They have disrupted my email service causing me to miss important emails and not be able to reply to deadlines. The company for some reason changes the settings and then restricts email access which then takes hours to get back online. Totally unacceptable and disrupting to my business.
Vodien Internet Solutions Pte Ltd 回复2025-05-22
Hi Darrin,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Website under shared hosting down many times.
Email and web both downnnnnnn
hosting is terrible !
Vodien Internet Solutions Pte Ltd 回复2025-05-18
Hi Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
TLDR: Vodien server speed is super slow and it is pratically unusable, such that they lost me as a customer after 16 years.
I was with vodien for more than 16 years, but recently the speed is so slow that it takes between 4 sec
to 10sec to load a page.
I contacted support and they assured me that the server speed is in tip top condition.
So I hired someone to optimise my site, and the person said they have done what they can, and it's really server speed issue.
So I contacted support again and they again said the same thing that the server speed is great.
So i decided to move server.
After more than 16 years with Vodien, the inertia to move is so great, but I don't really have a choice since they can't resolve it.
And now guess what, my website is fast now!
It's crazy how fast my website is now as compared to when I was on Vodien. And that's also after support saying that the server is in great condition.
Their service now is unusable, so good luck to them and to future users.
Vodien Internet Solutions Pte Ltd 回复2025-05-04
Hi Shufen,
Thank you for sharing your experience. We’re sorry to hear that the recent server performance did not meet your expectations, especially after being with us for so many years.
We understand how important reliable speed is for your website, and we appreciate you bringing this to our attention. To help us look into this further, please email us at [email protected] with your customer ID, domain name, and any relevant support case numbers.
We value all feedback as it helps us improve our services.
Regards,
Sambrin O.
Online Experience Specialist
Though we were promised a 2GB RAM for our website hosting, but in actual fact, we were only allocated 64MB for actual operations! As a result, our website is always experiencing service unavailability, despite many complaints. Though the customer service officer was very helpful, the company's service level for hosting is low.
Vodien Internet Solutions Pte Ltd 回复2025-04-21
Hi Audrey,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Dishonest, Incompetent and Lazy
I have been a Webvisions / Vodien customer since 2002. The last episode of poor service was in 2020 and I was given a similar run around by Christopher, Gerald, Marinel and Chantelle.
1. On 19 Feb 2025 0702hrs I received an email with subject xxxxx.com.sg Requires Further Information. Basically it was asking for proof that I had a Singapore registered business or company in order to have a .com.sg domain.
2. On 19 Feb 2025 1141hrs I replied by attaching an ACRA printout and replied to the domains address as per the instructions.
3. On 22 Feb 2025 1323hrs I received a SECOND email with subject xxxxx.com.sg Requires Further Information. It was the same email that I received on 19 Feb 2025 0702hrs.
4. On 22 Feb 2025 1331hrs I replied by referring to the response I made on 19 Feb 2025 1141hrs.
5. On 27 Feb 2025 0323hrs I received a THIRD email with subject xxxxx.com.sg Requires Further Information. It was the same email that I received on 19 Feb 2025 0702hrs and also on 22 Feb 2025 1323hrs.
6. On 27 Feb 2025 0901hrs I called their official hotline 6018 xxxx. The call lasted from 0901 - 0928hrs.
The call was answered with no sound. I had to say loudly HELLO HELLO HELLO. Then a lazy sounding Filipino answered.
I asked for his name - Paul. I asked for his full name. He became aggressive immediately and accused me of shouting. Eventually I got his name as Paul Bxx Rxxxxxx. Was he trying to cunningly game the company KPI by trying to make this call appear as though he answered but instead the customer did not respond and thus the call was ended? Or was it just lazy telephone technique / not bothering to have correct placement of the headset?
I gave him my Customer ID xxxxxxx (7 numbers). He in turn gave the astonishing reply that ID xxxxxx (first 6 numbers sames as mine) belongs to one Kxxxxxxx Dxxxx. Is this not a breach of customer confidentiality?
I told him about the repeated e-mails to my account that I have been getting with the subject Re: xxxxx.com.sg - Requires Further Information. I told him that I had already responded TWICE but I am still receiving the EXACT same e-mails. I demanded to speak to the Domains team manager. He claimed that Domains section does not take calls. Then I repeatedly asked to speak to his manager. He repeatedly deflected my request, claimed no manager available right now, his line is the same line that looks after Domain section problems etc etc. Excuse after excuse. Then I was put on hold for about 5 minutes.
Paul then claimed that a Ellen N will call me in 30 minutes. Nothing has happened since.
7. On 27 Feb 2025 0934hrs I emailed the support address describing what just happened. Nothing has happened since.
Today Monday 03 Mar 2025 is the 3rd working day / 5th calendar day after my email to the support address.
There has been no phone call from Ellen N.
There has been no acknowledgement email from the support address.
There has been no acknowledgement email from the domains address.
Are these 7 displays of dishonesty, incompetence and laziness acceptable?
Vodien will no doubt respond, and they will sign off using names like Sambrin O etc. So I think it is fair to use the same format that they themselves use to identify their staff.
Vodien Internet Solutions Pte Ltd 回复2025-04-08
Hi Chen,
Thank you for updating your review. We are truly sorry to hear about the frustration caused during your recent interactions with our team.
We would like to clarify that the concerns you raised were previously investigated and addressed, with a resolution and compensation provided last month, in March 2025. We understand, however, that the experience did not meet your expectations, and we sincerely regret any inconvenience it may have caused.
Please rest assured that we continue to review all feedback to improve our internal processes and customer experience. If you believe there are any outstanding issues or if there is anything further we can assist you with, we are more than happy to help. Feel free to reach out directly with your customer ID or previous case reference so we can take a closer look.
Thank you again for your long-standing support, and we appreciate the opportunity to be of service.
Regards,
Sambrin O.
Online Experience Specialist
Horrible provider. They charged us 200% (5,244 SGD for a simple VPS server per year) of market rates, then decided to just outsource the VPS hosting to Hostopia in Australia and when there were issues (about once a month), they would always say that we don't have any products with them and we have to contact Hostopia.
Their online chat guys and girls just keep circling around in the same loops, which never resolved the systematic problems. Save yourself the stress and money, do not go with them. Ever.
Vodien Internet Solutions Pte Ltd 回复2025-04-07
Hi Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly allow me some time to investigate the matter more thoroughly. I will be sending you an email through our official communication channel once completely examined.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
At renewal, Vodien is trying to abuse clients by proposing higher rates, higher than public rates on their web site and almost double public rates of competitors, they also add to your cart services never asked before.
Vodien practices are misleading. It cost you a lot of effort to get back to a decent offer.
I do not recommend Vodien for their lack of honest commercial practice.
Vodien Internet Solutions Pte Ltd 回复2025-04-06
Hi Olivier,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
25 MARCH 2025
For the 2nd time this month, the VPS is DOWN!
And this is the service that was given after asking us to upgrade, lock us for 3 years and not allowing a refund?!
Such a disgrace for an established hosting company if you cannot offer a decent stable VPS. Thank god I'm hosting my websites on another VPS provider, and lo & behold they have had no issues for so long.
--------------------------------------------------
JANUARY 2025
No stars deserved at all! As I am typing, the VPS that I was just migrated to is down for the past 3 hours and my regional offices' operations are affected due to email send/receive failure. Such a failure!
2 weeks ago, a sales rep, Erwin contacted us to upgrade to VPS as we were on an old server. And so we upgraded but I specifically informed him that I wanted the migration to be done during weekend or CNY period. Lo and behold, the migration team started the migration at 7pm on a weekday night without informing us.
And we only got to know about it the next morning, since nobody checks emails after 6pm. We had nameservers that need to be updated for the different domains. So, imagine the delay in send/receive emails during propagation.
Been with them for so long and so many issues. But we cannot afford the downtime to move so many email addresses to another hosting. Freaking regret it.
Vodien Internet Solutions Pte Ltd 回复2025-03-25
Hi HJ,
We sincerely apologize for the repeated VPS issues you’ve experienced and fully understand how frustrating and disruptive this has been for your business operations. Ensuring service stability is our top priority, and we regret that your expectations were not met.
We have located your account and have already referred your concerns to our VPS Team. They will be reaching out to you directly to address the situation and provide further assistance.
We truly appreciate your long-standing trust in our services, and we are committed to working with you to find a resolution.
Regards,
Sambrin O.
Online Experience Specialist
Not happy and very upset as I now have no email after a sales pitch gone wrong.
Vodien Internet Solutions Pte Ltd 回复2025-03-19
Hi Barry,
We are sorry to hear about your experience and understand how important your email service is to you. This is not the experience we want for our customers, and we would like to assist in resolving this as soon as possible.
To investigate further, could you please email us at [email protected] with your customer ID, domain name, and any related case number? Our team is ready to review your case and provide the necessary support.
We appreciate your patience and look forward to assisting you.
Regards,
Sambrin O.
Online Experience Specialist
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