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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
The agent was spontanous and resolver the issue immediately.
Vodien Internet Solutions Pte Ltd 回复2026-02-04
Hi Mohd,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Mark is really patient and assisted me with my queries. Really save my day.
Vodien Internet Solutions Pte Ltd 回复2026-02-04
Hi Abdul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Hi Isaac,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Hello Rogers,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
We would like to report an issue regarding an unauthorized subscription on our account.
It appears that someone used our account to log in and subscribed using another person’s credit card. We have already explained the situation in detail; however, the issue has still not been resolved.
Your support team advised us to proceed with a chargeback, but we do not understand why we are being asked to pay for a subscription that we did not authorize.
Vodien Internet Solutions Pte Ltd 回复2026-01-20
Hello Sangeeeth,
Thank you for taking the time to share your feedback. We acknowledge your concerns regarding the unauthorized subscription activity reported on your account and the ongoing difficulties you have experienced in resolving this matter. We understand how concerning this situation must be, particularly when it involves account security and billing.
We sincerely apologize for the inconvenience and frustration this has caused. This is not the experience we aim to provide, and we recognize the importance of addressing security-related concerns promptly and transparently.
To allow us to review this matter thoroughly, including the account activity, subscription details, and the guidance previously provided, we kindly ask that you contact us directly with your account information and any relevant case or reference numbers. You may reach our review support team at [email protected] so the appropriate team can investigate this issue in detail.
We appreciate you bringing this matter to our attention, as feedback such as yours helps us identify areas where improvements are needed. We hope to have the opportunity to review your case further and work toward an appropriate resolution.
Regards,
Bern O.
Online Experience Specialist
Managed to resolve my issues with the support team
Managed to resolve my issues with the support staff online and not the AI virtual assistant.
A lot of issues raised, especially technical ones, need a support staff and not a virtual assistant. Information provided by virtual assistant can be found on web itself, does not need AI to answer.
Vodien Internet Solutions Pte Ltd 回复2026-01-20
Hello Jo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I am an Artist, not a techie, so when my emails and website went down earlier today, I panicked! It was not Google or any of the youtube videos that I watched that came to the rescue, but a gentleman called James from Vodien! I have been sitting here at my desk in cold London, burning the midnight oil on a saturday night, so to have a REAL person and not an irritating bot made all the difference. He took me through all the DNS entries step by step and we solved it. Hurray!!!
Vodien Internet Solutions Pte Ltd 回复2026-01-19
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Saturday afternoon, and they are on the ball with answers and fixing my issues. Hats off to these guys, I never ever had such positive experiences with IT support in my life.
Vodien Internet Solutions Pte Ltd 回复2026-01-19
Hello Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Mary - the support officer attached to my SOS - is simply fantastic. Patient. Professional. Courteous. Calm. Helpful. Forgiving (my stupidity). Accommodating. ALL THE GOOD QUALITIES any customer service office should have.
THANK YOU, MARY!
Vodien Internet Solutions Pte Ltd 回复2026-01-19
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
SERVER WENT INTO MAINTENANCE WITHOUT NOTICE, ALMOST DOWN FOR 2 DAYS DURING WEEKDAYS INSTEAD OF FOLLOWING BASIC STANDARD PRACTICE OF DOING TECH MAINTENANCE DURING WEEKENDS!
Vodien Internet Solutions Pte Ltd 回复2026-01-15
Hello Yau Chan,
Good day!
Thank you for taking the time to share your feedback regarding the recent server maintenance. We sincerely apologize for the inconvenience and disruption this has caused, especially given the extended duration and the impact during business weekdays.
We understand your frustration, particularly around the lack of prior notice and the expectation that technical maintenance activities are typically scheduled during off-peak periods, such as weekends. Your concerns are valid, and this experience does not reflect the level of service we aim to provide.
We would appreciate the opportunity to review your account in detail and better understand the circumstances surrounding this maintenance event. If you are willing, please reach out to us at [email protected] with your domain name or case reference, so we can investigate further and address this matter appropriately.
Your feedback is important to us and will be shared with the relevant teams to help improve our communication processes and maintenance planning moving forward.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in our services.
Bern O.
Online Experience Specialist
John was patience and guided me step by step to resolve my issue.
Well done
Vodien Internet Solutions Pte Ltd 回复2026-01-15
Hi Mike,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
The team were very knowledgeable, down to earth and explained things in easy to understand terms.
Vodien Internet Solutions Pte Ltd 回复2026-01-15
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
The process of verifying my identity took just a couple of minutes! Thank you for your prompt response.
Vodien Internet Solutions Pte Ltd 回复2026-01-14
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
My website could not be returned in google search engine. Resolved through a single live chat session in 15min.
Vodien Internet Solutions Pte Ltd 回复2026-01-13
Hi Eng Wei,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
I had been going around in circles with a re-enter IMAP password on Outlook 365 for Mac. One interchange with Charlotte solved things, brilliant!
Vodien Internet Solutions Pte Ltd 回复2026-01-13
Hello Philip,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I find Vodien simple and fast to deal with. There is always someone there to help at a drop of a hat. No question is too dumb to ask, they will find the solution for you and walk you through the process.
Vodien Internet Solutions Pte Ltd 回复2026-01-12
Hi Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Fast response, issue resolved quickly, no problems.
Vodien Internet Solutions Pte Ltd 回复2026-01-11
Hello Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
The after sales service with these guys has been fantastic. They have been so wonderful to deal with, highly recommend these guys especially if you are less knowledgeable.
Vodien Internet Solutions Pte Ltd 回复2026-01-09
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Bad service, bad customer experience, low professionalism
Have been a customer with Vodien for many years with webhosting and email hosting. Service levels has significantly dropped as compared to the earlier days.
Received an email from them on 10th Dec that there will be a maintenance upgrade between 15th Dec and 30th Jan and they cannot specify the date of migration, although they did specify the migration will be done outside of office hours (2000 hrs to 0759 hrs local time) and will last for a brief 30 min. Well, the migration started on 7th Jan at 1439 hrs and lasted for 22 hours. I contacted them via Live Chat and all they could do was give standardized replies which could not address my concerns.
Monitored their maintenance updates and after it was completed, I still could not log in to my Webmail and cPanel accounts. After contacting their Live Chat, I was then informed that the URL has changed. Talk about good service - if I had not asked them, I would have continued to use my old URL and wonder why the maintenance has not been completed.
This experience is very upsetting and disappointing. Vodien - which was synonymous with fantastic uptime, great customer service and excellent professionalism - is no longer the same Vodien as yesteryears.
Hope Vodien can buck up and get their house in order. After all, reputation is extremely important in this field of business.
Vodien Internet Solutions Pte Ltd 回复2026-01-08
Hello weeming,
Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about the experience you had during the recent maintenance and migration, especially given your many years of trust in Vodien’s web and email hosting services.
We understand your frustration regarding the unexpected timing and extended duration of the migration, as well as the disruption caused by being unable to access Webmail and cPanel afterward. We also acknowledge your concern around the lack of proactive communication, particularly in relation to the URL change, and how this added to the inconvenience you experienced. This is certainly not the level of service or professionalism we aim to provide.
Your feedback about the standardised responses you received via Live Chat is also noted. We recognise how important it is for our support teams to provide clear, accurate, and situation-specific assistance, especially during critical service-impacting events.
We take comments like yours very seriously, as they help us identify gaps in our processes and communication. Our team would like the opportunity to review your case in more detail so we can better understand what happened and work toward improving our services moving forward.
If you’re open to it, please reach out to us at [email protected] with your domain name or account details, and we will ensure this is investigated further.
Once again, we sincerely apologise for the inconvenience and disappointment caused. We appreciate your honest feedback and hope to have the chance to regain your confidence.
Kind regards,
Bern O.
Online Experience Specialist
Geoff is a star! He was very professional and patient in helping me resolve issues with my email account.
Vodien Internet Solutions Pte Ltd 回复2026-01-08
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
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