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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
Geoff have rendered his assistance so well and have been patience with me asking lots of questions about web hosting.
Vodien Internet Solutions Pte Ltd 回复2026-03-01
Hello Claudia,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Hi Steve,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
My issue was solved in 1 interaction! These guys are professional and helpful! Been with them for 13 years now since 2013 and they never disappoint!
Vodien Internet Solutions Pte Ltd 回复2026-02-26
Hello Dr. Jit Seng,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
It makes a pleasant change when seeking technical advice to get attended to promptly and by an agent who has the technical knowledge to solve the problem. Well done Vodien
Vodien Internet Solutions Pte Ltd 回复2026-02-25
Hi Rob,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
It was very easy to get in touch with customer service and communicate with the technical team. They responded promptly and resolved my issue quickly and efficiently.
Vodien Internet Solutions Pte Ltd 回复2026-02-25
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Quick access to online help.
It was a real person and not a chatbot. They sorted my issue quickly and in one transaction.
Vodien Internet Solutions Pte Ltd 回复2026-02-22
Hello Steve,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
The support team was quick to respond to my issues, and very quickly resolved the matter.
Vodien Internet Solutions Pte Ltd 回复2026-02-22
Hello Ignatius,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Hello Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Great experience with online help, once I was connected.
My problem was I lost my password to get into an account. The online help seemed to be going in circles for a while until I was connected. From there on, it was a quick easy solution from a courteous knowledgeable agent.
Vodien Internet Solutions Pte Ltd 回复2026-02-18
Hi Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I have been with Vodien for 6 years, and since that time i have experienced significant problems and issues with the normal functions of my website. The quality of service has been disgraceful undermining the my website in general.
I canceled my hosting yesterday February 12th and am owed 4 months. After communication with customer service i was told 3 months refund would be given but the person i was speaking too may not have the ability to read a calendar and was unable to give me a correct total of my refund but assured me in 24 hours i would receive the refund as it would be calculated by the dedicated team of muppets at Vodien.
After 48 hours an email arrives and No refund was offered and no further contact was returned, customer service is non existent, and customer relations are despicable.
Mysteriously your services at Vodien will make your site run slow, you can be guaranteed that your site will suddenly be infested with bots as the main game for Vodien is to get you to upgrade services in order to fix problems that only showed up when you switched to Vodien in the first place. A devious company that will screw you every chance they get.
BEWARE of fake positive reviews, this company should never have a rating over 1.0 the base line for the worst internet solutions there is online.
Vodien Internet Solutions Pte Ltd 回复2026-02-16
Hello Giuseppe,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience, particularly regarding the performance of your website and the concerns raised about your refund. We understand how frustrating this situation must have been, especially after your recent cancellation and the expectations set around the refund timeframe and amount.
This is certainly not the level of service we strive to deliver. We take concerns about billing accuracy, service reliability, and customer support very seriously, and we would like the opportunity to review your case thoroughly.
Please reach out to us at [email protected] with your account details and any relevant correspondence so we can investigate the matter further and provide clarification regarding your refund and service concerns.
Thank you again for bringing this to our attention. Your feedback is important and helps us improve our services.
Kind regards,
Cathy T.
Online Experience Specialist
Great speed and the person is patience and provided good advice and check on all the possible troubleshooting to help in our case
Vodien Internet Solutions Pte Ltd 回复2026-02-15
Hello Jason,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I had email problems beyond my ability to fix. The Vodien agent identified the problem in the settings and made changes. Very efficient process on chat. Thank you.
Vodien Internet Solutions Pte Ltd 回复2026-02-12
Hi Eugene,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
fast respon ,helpful customer service ,easy to setle problem by customer helpful guide.
Vodien Internet Solutions Pte Ltd 回复2026-02-11
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Kind regards,
Cathy T.
Online Experience Specialist
Thank you Jeremiah, He was patience and solve the issue.
Vodien Internet Solutions Pte Ltd 回复2026-02-09
Hello Les,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Always impressed with Vodien colleagues, have troubled their members several times, sorry about it. Today, was assisted by Nichole. She was a "No problem, im here to help" person and not just words, within a few minutes, issue was settled.
Once again thank You and the sweet help
Vodien Internet Solutions Pte Ltd 回复2026-02-08
Hello Quek,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Rule is the one of best customer support within your team. Polite and helpfull. Take care of clients and solve problems very fast. A BIG THANK to Rule for the exccelent support.
From Reseller Eric Chen
Vodien Internet Solutions Pte Ltd 回复2026-02-06
Hi Eric,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I purchased all of my services from your company previously. Despite that, when I needed help, I was told I had to pay extra just to receive support.
This is extremely disappointing and unprofessional. Based on this experience alone, your service deserves 1 star. If my client had not already bought their domain and hosting through you, I would never choose your service again.
I work at an agency, and after this experience, I will actively advise my clients and professional network to never use your services. This kind of treatment is unacceptable.
Vodien Internet Solutions Pte Ltd 回复2026-02-05
Hello Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and the frustration caused when you sought assistance. We understand how disappointing it can feel to be asked about additional support options, particularly when you’ve previously purchased services with us and expected help to be readily available.
Your concerns regarding the support experience and its impact on your professional trust have been noted. This is not the experience we aim to provide, and we take feedback like this seriously.
We’d appreciate the opportunity to review what occurred and address your concerns further. Please reach out to us at [email protected]
with the relevant account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Bern O.
Online Experience Specialist
Mark was very helpful in resolving my domain issue
Vodien Internet Solutions Pte Ltd 回复2026-02-05
Hi Les,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
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