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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
Their help desk was able to quickly resolve my DNS issue that was causing email delivery problems
Vodien Internet Solutions Pte Ltd 回复2026-04-12
Hi John,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Well done job and resolved the problem in one interaction.
Vodien Internet Solutions Pte Ltd 回复2026-04-09
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Slashy is professional, patient and sincerely helpful
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the processes to fix my email pop up error message. After we went through several times she fixed my error message problem. I am very thankful and appreciate her help in resolving my error message problem.
Vodien Internet Solutions Pte Ltd 回复2026-04-09
Hi Slashy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jeanina is so patient and helpful. She walked me through the steps to get my email working again. I really appreciate that especially when I’m not so tech savvy.
Vodien Internet Solutions Pte Ltd 回复2026-04-09
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Problem solved in one interaction. No need to deal with endless chatbot before getting to a warm body.
Vodien Internet Solutions Pte Ltd 回复2026-04-09
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Karlisle.D has been so patient and helpful. Finding solutions, actively and diligently trying to solve my issue! Kudos and always appreciated.
Vodien Internet Solutions Pte Ltd 回复2026-04-06
Hi Adrian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Great and accurate advice to resolve my site issues. 2 thumbs up to Geoff!
Vodien Internet Solutions Pte Ltd 回复2026-04-06
Hi Kasi,
Thank you for taking the time to share your feedback.
We appreciate your positive comments and are pleased to know that your experience with our service has met your expectations. We remain committed to maintaining a high standard of service for all our customers.
Should you require any assistance in the future, please do not hesitate to contact us.
Thanks for being the best part of Vodien.
Kind regards,
Cathy T.
Online Experience Specialist
Hi Fan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Hi Leyu,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
best service.Kieth is very helpful. I would give 5 stars!!
Vodien Internet Solutions Pte Ltd 回复2026-03-31
Hi Fan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Instant, real human help on website technical issues!
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a website versus who manages DNS records versus who manages emails....
Vodien Internet Solutions Pte Ltd 回复2026-04-01
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
CSO is knowledgeable and able to help.
One gripe I have though, is that there is no way for me to mass import DNS records. It is quite a hassle to manually create dozens of DNS records when transferring nameservers to Vodien nameservers.
Vodien Internet Solutions Pte Ltd 回复2026-04-02
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Thank you, CLAR! Superb assistance & service, bar none.
Thank you, Clar for assisting us. It may be a simple issue to others, but it was business critical for us. We are very grateful for your advice, support and most importantly, a step by step approach to solve our tech issue. We are normal users and to go though all these is a daunting task for us. Appreciate your empathy and superb customer service. We truly appreciate it. Pls keep up the good work & we will continue to stay with Vodien.
Senior management - pls take note, appreciate your customers service TECH staff, they are the most important element in clients choosing to continue with your company.
Vodien Internet Solutions Pte Ltd 回复2026-03-27
Hi Peony
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Sorted out my technical hiccup fast and courteously.
Vodien Internet Solutions Pte Ltd 回复2026-03-25
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jason was most friendly, knowledgeable and helpful.
Vodien Internet Solutions Pte Ltd 回复2026-03-24
Hello Robert,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Hello Graham,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Every 3 months or so, our email system goes down, due to the Vodien server services stopping. There is always a lengthy delay while the problem is resolved. Last time was a, upgrade carried out during weekday business hours with no prior notification. I have been with the previous providers who Vodien bought out, and rarely had any issues. As a former server and network engineer at a major IT company, we had software tools which monitored servers and knew before the client when an issue arose. Worse still Vodien's status page NEVER shows any issues even when servers are down for an extended period. Vodien staff are polite and friendly, but only Level 1 staff talk to us during an outage, and few technical details are given. Their technical staff should be working on a fix, before I find out that systems are not working, but this seems beyond their organisation's scope.
Email went down around midnight. No progress by their "support" team after around 15 hours. Complained that this was the 4th extended email outage in 12 months and was told that the outage is because the server I am hosted on is old and not capable of carrying the load it has, so to expect more of the same. This information was conveyed by a sarcastic and arrogant sales person (Business Development Specialist) who proceeded to try to up-sell me to a more expensive service costing 250% of what I currently pay (Titan Email). There has been no contact prior to this event advising that I needed to change and considering we have only 3 low volume mailboxes, I find it hard to believe that this is anything more than a ploy to move to a higher cost service. In the process of looking at moving to another service, I also found that Vodien, when it took over from my previous provider through a buyout, failed to accurately transfer my domain registration details, tying me up in more calls to get the details corrected. This company has generally polite and helpful people in support but it appears there is poor technical management, no server monitoring, and a sales force dedicated to up-selling. If you are considering using them for email hosting, discard them as their products are generally not reliable.
Lastly, their status page which is supposed to show any outages, NEVER shows issues while they are in progress, unless you dig behind, where you will find details of past events, but nothing on current problems. Their old web page, advertising mailPlus, the service I have been on up until now, states that the Data Centres were in Australia, but I confirmed today that the servers are all in Singapore, another blatant misinformation. The pictures I attached show a Status Screen showing no issues, but details behind the screen show a different picture, hidden to the casual eye. Just don't use them.
FURTHER TO THIS, AFTER A 21 HOUR OUTAGE, THEIR "FIX" LASTED 3 HOURS, AND WE ARE NOW INTO A SECOND OUTAGE ALREADY LASTING 13 HOURS. THESE PEOPLE ARE TECHNICALLY INCOMPETENT.
But wait, the saga goes on. Now at 57 hours and only contact with their "Support" is "Chat" which also has extended wait times. These people are technically incompetent and have no regard for customer service. They send boilerplate platitudes from their "Online Experience Specialists" saying they know how important email is to you, then fail to fix their system, Meanwhile, their Pulse monitoring web page shows no problems since March 7th. DO NOT USE THESE PEOPLE.
Vodien Internet Solutions Pte Ltd 回复2026-03-20
Hello Ian,
Hello,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the recurring email service disruptions you’ve experienced and the impact these outages have had on your business operations.
We understand how critical email availability and proactive incident management are, particularly when outages occur during business hours without prior notification. We also appreciate your perspective and expectations regarding monitoring, communication transparency, and timely escalation during service incidents. It’s clear that the delays in resolution, lack of advance notice, and limited technical updates during outages have caused understandable frustration.
Your feedback regarding system monitoring, outage communication, and the accuracy of the status page is taken seriously. This is not the experience we aim to provide, and we regret that your recent experiences have not reflected the reliability you previously received.
We would welcome the opportunity to review these incidents in detail, including the outages mentioned and your prior support interactions, so the matter can be properly investigated. Please contact us at [email protected] with your account details and any related ticket references so our team can conduct a thorough review and follow up with you directly.
Thank you again for bringing this to our attention.
Kind regards,
Bern O.
Online Experience Specialist
Great service, went out of their way to assist me.
Vodien Internet Solutions Pte Ltd 回复2026-03-19
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Always prompt & courteous support of the highest standard ;-)
Vodien Internet Solutions Pte Ltd 回复2026-03-19
Hello Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Julie is quick to know what I need. and get it solve. Thank you Julie
Vodien Internet Solutions Pte Ltd 回复2026-03-19
Hi Kian,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
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