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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
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Gedeon provided excellent support and resolved my issue quickly over a phone call. He was professional, efficient, and made the whole process smooth. Everything was settled within the same day, truly great service!
Vodien Internet Solutions Pte Ltd 回复2026-06-15
Hi Wong,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Gedeon was able to provide you with excellent support and resolve your issue quickly over the phone.
It’s great to know that he was professional, efficient, and able to make the entire process smooth for you, with everything being settled within the same day. We truly appreciate your kind words regarding the service experience.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Regards,
Renan D.
Online Experience Specialist
Great to work with and very helpful with any issues that might arise. Quick to solve those issues too and you're not waiting around too long to get someone to chat to.
Vodien Internet Solutions Pte Ltd 回复2026-06-14
Hi Peter,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Avoid Vodien Hosting – Frequent Downtime & Poor Service
I’ve been a Vodien customer for over a decade, and the service has gone from bad to worse.
Frequent Downtime: In just the past six months, I’ve faced major outages on 7 Dec 2025 (E‑435560), 6 Mar 2026 (E‑484049), 18 May 2026, and now 12 Jun 2026 (E‑540868), for already more than 10 hours, and still unresolved.
Each time, I was the one discovering downtime before reporting it — Vodien does not proactively monitor outages. This repeated failure has directly harmed my business operations and SEO visibility. My website is my lifeline, and I depend entirely on it to draw clients.
Customer Service Problems: Vodien has contradicted itself on whether my plan included a dedicated IP, even when I produced email evidence and archived proof from their own website. Their invoices lacked detail, making it impossible to prove features without digging up old records. Support often dismissed issues like delayed emails, which cost me clients.
From Bad to Worse: I made the mistake of upgrading to their business plan after repeated appeals to abandon my legacy HostExpert plan, thinking stability would improve. Instead, frequent downtime began, proving the upgrade only made things worse.
Broken Promises: After the May 18, 2026 outage, Vodien promised to review compensation for SLA breaches. They never followed up.
Conclusion: Vodien charges premium rates but delivers instability, poor monitoring, and dismissive customer service. If your business depends on uptime and reliable support, avoid Vodien.
Vodien Internet Solutions Pte Ltd 回复2026-06-14
Hi Skai,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated service interruptions, concerns regarding service stability, communication, support, and the impact these issues may have had on your business operations.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at [email protected], so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Jane was very helpful and understanding when it came to assisting me! Answered my concerns directly which I appreciate! Thank you for your help :)
Vodien Internet Solutions Pte Ltd 回复2026-06-12
Hi Melissa,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The online support was prompt and profesional and what is more important they are able to guide me step by step in a very patient manner and tone. Awesome service!
Vodien Internet Solutions Pte Ltd 回复2026-06-11
Hi Wei Beng,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jane's help with my issues were great. Corrected some of the wrong information provided the previous night by another agent. Too early to confirm if all is now good, but I know I can always go back to them to continue to work the problem if required. thanks
Vodien Internet Solutions Pte Ltd 回复2026-06-11
Hi Andrew,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jane was efficient, polite and responsive. Perhaps the best service I have received from Vodien. Assuming both escalated issues are resolved well, then I would be delighted.
Vodien Internet Solutions Pte Ltd 回复2026-06-12
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The person who answered the phone was very polite and professional. He was able to find and fix the problem quickly. Great service.
Vodien Internet Solutions Pte Ltd 回复2026-06-11
Hi Stuart,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Vodien live chat support is reliable and has a quick turnaround time which is tremendously helpful to address my urgent concerns.
Vodien Internet Solutions Pte Ltd 回复2026-06-08
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicating paid even with not enough credit stored so considered not fully paid but got stuck as it qualify as renewed. Think accounting software glitches. She relentlessly focus to solve it within one instant and archived with probably alot of energy. Appreciated.
Vodien Internet Solutions Pte Ltd 回复2026-06-08
Hi Mork,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Clar îs very patient and helpful in guiding me through the setup of my email on the Google platform. Clear explanations and great support throughout the process. Really appreciate the assistance.
Vodien Internet Solutions Pte Ltd 回复2026-06-04
Hi Damian,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Our computers were stolen and we had to start at base level. Vodien were very helpful in getting us set up again and it was great not to have to wait a long time for an answer. Helped our situation as a church and needing to reestablish contact was valuable.
Vodien Internet Solutions Pte Ltd 回复2026-05-28
Hi Marion,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Regards,
Renan D.
Online Experience Specialist
We have been trying for more than 2 mths now to successfully migrate our emails from the system Vodien first set us up for to what they are now suggesting we be on (from Exchange to Titan).
This was their suggestion as we were having so much trouble with the system they had us on (constantly asking for passwords - slowing our teams' workflow significantly).
We were assured it wouldn't affect our work, that they would perform the migration over the Easter Weekend and everything would happen seamlessly.
Well its now 7 weeks since Easter and it still hasn't been completed to our satisfaction.
Terrible follow up - terrible service!!!
We finally got a support person to help (usually they say somone will get back to us), she helped us set up our Desktops then assured us she would send us information on how to do it on our mobile devices.
The information she sent didn't make any sense - we asked for help again - got the usual answer that our call is important and they will escalate (only to not be contacted again )
We managed to find help on line from a different supplier (they listened to us and sent us a video on how to do it - completely different information than what the Vodien Team gave us - the codes where correct however the terminology was much better and inline with our devices)
Our Calanders have still not sunk across (something very important for any business) - and we received an email today saying they won't be helping with this!!!!
Terrible service!!!
Dont use them if you have a choice
Vodien Internet Solutions Pte Ltd 回复2026-05-27
Hello Janice,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the email migration process from Exchange to Titan and the challenges you have encountered, including delays, communication gaps, and difficulties completing the setup across your devices.
We understand how frustrating and disruptive this must be, especially when it impacts your team’s workflow and essential functions such as email and calendar synchronization. This is not the level of service we aim to provide, and we take your concerns very seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at [email protected] with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Geof was a great help! He got everything settled in a heart beat!
Vodien Internet Solutions Pte Ltd 回复2026-05-24
Hi Shaik,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Speedy response. Problem resolved very quickly - it was me at fault, not Vodien but all sorted amicably.
Vodien Internet Solutions Pte Ltd 回复2026-05-24
Hi Andy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jolly (the person who resolved my email issue) was knowledgeable and courteous.
Vodien Internet Solutions Pte Ltd 回复2026-05-21
Hi Phillip,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Dishonest! They sold me a number of products I didn’t need and when I cancelled them, they continued to charge me for them. Continuously “losing connection” when I tried to deal with them. Had to get my bank to step in.
Vodien Internet Solutions Pte Ltd 回复2026-05-21
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the products you were charged for, the cancellation process, and the connectivity issues you faced when trying to contact support.
We understand how frustrating it is to be charged for services you believe you did not need and to experience difficulties when attempting to resolve billing concerns. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at [email protected] with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Horrible Service and all the time the domains get blacklisted.Pls do not believe them.I have been having this issue for the last 2 months and still its not resolved
Vodien Internet Solutions Pte Ltd 回复2026-05-20
Hi Gayu,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated domain blacklist issues over the past two months without a resolution.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at [email protected], so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
I host five websites with Vodien and all of them were down for a total of 4 hours 12 minutes 31 seconds.
After I posted on a negative review on Trustpilot, Vodien reached out and explained that the downtime was caused by a server upgrade. The upgrade was not announced in advance and happened during a normal working hours, which was surprising.
Nevertheless, Vodien has made attempts to resolved the situation and assured me that their servers are now operating normally. I have accordingly updated my review to reflect this.
I have taken one-star off because the initial customer service experience was frustrating. You can only contact technical support via the online chat function. You cannot drop the support team an email or leave a message. You must wait in line for someone to reach you. In my case, I waited for over an hour and still was not connected to a Live Chat agent. I guess all their agents were occupied because Vodien's own website was also down during that time. I hope they will bring back email support option soon.
Vodien Internet Solutions Pte Ltd 回复2026-05-18
Hello Keith,
Thank you for sharing your experience with us.
We sincerely apologize for the difficulties you encountered while trying to contact support, especially during a time when your websites were affected by downtime. We understand how stressful it can be when access to both your services and support channels is impacted at the same time.
We also recognize how inconvenient it must have been to experience issues with the login page while attempting to reach our Technical Support team through chat. We understand the importance of timely assistance during service interruptions, and we regret the frustration this situation has caused.
We would like the opportunity to look into this matter further and assist you accordingly. Please send us an email at [email protected] with your account details so our team can investigate and provide you with an update.
Thank you again for your feedback. We truly value your comments as they help us improve our services and customer experience.
Kind regards,
Cathy T.
Online Experience Specialist
What is wrong with this company?
Servers keeping having issues. Our emails are disrupted again and again.
No compensation for the down time and expects us to keep supporting them.
Going to look for a new provider after this. Whoever considering them to host better think twice.
Vodien Internet Solutions Pte Ltd 回复2026-05-19
Hi Mengtet,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated server and email disruptions, as well as concerns regarding downtime and service reliability.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at [email protected], so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
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