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Vodien Internet Solutions Pte Ltd

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499 条评价

3.1499 条评价
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关于 Vodien Internet Solutions Pte Ltd

数据更新
网站
vodien.com
分类
电子与科技
所在地
新加坡
状态
待认证
近 12 个月
250 条评价
差评回复率
100%(218/219 条)
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商家自述

The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!

Vodien Internet Solutions Pte Ltd靠谱吗?

Vodien Internet Solutions Pte Ltd(vodien.com)在 OK.one 的综合评分为 3.1 分(满分 5 分),基于本站收录的 499 条用户评价,属于电子与科技分类,口碑一般。评价两极分化:52% 给出 4 星及以上,同时 40% 打了 1 星;商家回复了 100% 的差评;近 12 个月新增 250 条。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance. However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

Ref: I-26025323: Great service and Support

Ref: I-26025323 Great service and Support from the Vodien Customer Support Gedeon. Keep it up!!

Vodien Internet Solutions Pte Ltd 回复2026-07-12

Hi Wu, Thank you so much for taking the time to post a positive review. We're delighted to hear that you had a great experience with Vodien and that Gedeon provided you with excellent service and support. Your kind words and encouragement mean a great deal to us, and we'll be sure to share your feedback with Gedeon as recognition for his outstanding work. It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations. Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen. Thank you for being the best part of Vodien. Kind regards, Renan D. Online Experience Specialist

Excellent service

Every time I have contacted Vodien via their Live Chat, I have never had to wait long and they have resolved my issues immediately. Their customer service is excellent!

Vodien Internet Solutions Pte Ltd 回复2026-07-08

Hi Linda, Thank you for taking the time to share your positive review. We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect. If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help. Thanks for being the best part of Vodien. Regards, Cathy T. Online Experience Specialist

Justin was understanding of our problem…

Justin was understanding of our problem and concern which was gratifying given our circumstance. He was helpful and showed a willingness to help.

Vodien Internet Solutions Pte Ltd 回复2026-07-06

Hi Bill, Thank you for taking the time to share your positive review. We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect. If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help. Thanks for being the best part of Vodien. Regards, Cathy T. Online Experience Specialist

my issue was solved in one interaction

my issue was solved in one interaction. thank you for the prompt help, Domenique.

Vodien Internet Solutions Pte Ltd 回复2026-07-07

Hi Germaine, Thank you for taking the time to share your positive review. We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect. If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help. Thanks for being the best part of Vodien. Regards, Cathy T. Online Experience Specialist

Requested for assistance regarding email deliverability issues

Requested for assistance regarding some matters with FTP configuration and email issues after we migrated to a new custom server. The service respresentative, Jane, handles it professionally and is able to resolve all the issues in one session. Very friendly and patient to see that our problem is resolved. Thank you Jane!

Vodien Internet Solutions Pte Ltd 回复2026-07-05

Hi Eugene, Thank you for taking the time to share your positive experience with Vodien. We're delighted to hear that Jane was able to assist you with your email deliverability concerns, FTP configuration, and the email issues you encountered following your migration to a new custom server. It's wonderful to know that she was able to resolve all of your concerns in a single session while providing friendly, patient, and professional support. We'll be sure to share your kind words with Jane, as recognition like yours means a great deal to our team and encourages us to continue delivering exceptional service. We truly appreciate your trust and look forward to assisting you again whenever you need us. Thank you for choosing Vodien. Kind regards, Renan D. Online Experience Specialist

Awesome Help fom the Staff.

Vodien Internet Solutions Pte Ltd 回复2026-07-01

Hi Steven, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such a positive experience with our support team and that their assistance met your expectations. Providing friendly, knowledgeable, and reliable support is something we strive for every day, so it is truly rewarding to know that our team's efforts made a positive difference to your experience. Your kind words will be shared with the team, as they serve as great encouragement for us to continue delivering exceptional customer service. We truly appreciate your support and look forward to assisting you again whenever you need us. Thank you once again for choosing Vodien. Kind Regards, Renan D. Online Experience Specialist

Great Customer Service Support

I’ve been in contact with several support team members regarding some email issues after a recent plan change. However, Nielmar stood out as truly exceptional. Not only was he very professional and attentive, but he also went above and beyond by providing a detailed, step-by-step guide to help resolve the issue. This level of support was unprecedented compared to previous experiences with similar problems.

Vodien Internet Solutions Pte Ltd 回复2026-07-01

Hi Jillian, Thank you for taking the time to share your positive review. We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect. If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help. Thanks for being the best part of Vodien. Regards, Cathy T. Online Experience Specialist

We have been with Vodien many years

We have been with Vodien many years. Support have been excellence especially Mr Gedeon whom he assisted me this morning (I-25905547) with my outlook email settings. He have been very patience with noob like me, and things are rectified in 15 mins. Thanks Vodien for the technical support.

Vodien Internet Solutions Pte Ltd 回复2026-06-30

Hi Lee, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you have enjoyed many years with Vodien and that our support team has consistently provided you with excellent service. It is especially rewarding to know that Gedeon was able to assist you with your Outlook email settings in a patient, professional, and efficient manner. We are pleased that he was able to resolve the issue within 15 minutes and make the process as smooth as possible for you. We will be sure to share your kind words with Gedeon, who will be delighted to know that his assistance made such a positive impact on your experience. Thank you once again for your continued trust and loyalty to Vodien. We truly appreciate your support and look forward to assisting you whenever you need us. Kind Regards, Renan D. Online Experience Specialist

My support agent was super patient with…

My support agent was super patient with my zero knowledge in hosting when I wasn't able to answer simple questions, and took me through step by step and helped with my needs. Thank you!!

Vodien Internet Solutions Pte Ltd 回复2026-06-30

Hi Gemma, Thank you for taking the time to share your positive review. We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect. If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help. Thanks for being the best part of Vodien. Regards, Cathy T. Online Experience Specialist

Ruel was quick to figure out the issue…

Ruel was quick to figure out the issue and apply the fix

Vodien Internet Solutions Pte Ltd 回复2026-06-30

Hi Customer, Thank you for taking the time to share your positive review. We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect. If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help. Thanks for being the best part of Vodien. Regards, Cathy T. Online Experience Specialist

Very Good and excellent Service.

Vodien Internet Solutions Pte Ltd 回复2026-06-29

Hi Arivu, Thank you for taking the time to share your positive review. We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect. If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help. Thanks for being the best part of Vodien. Regards, Cathy T. Online Experience Specialist

Jane (from Vodien) Made My Day and Weekend

Wow, it is surely a happy weekend to have the excellent service of JANE of VODIEN. She is simply EFFECTIVE and EFFICIENT - to handle my case. I truly THANK YOU, JANE! If there is a 6-star, I would rate you a 6-star Super Office in Customer Service! Vodien should be proud to have you!

Vodien Internet Solutions Pte Ltd 回复2026-06-29

Hi Customer, Thank you for taking the time to share your positive review. We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect. If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help. Thanks for being the best part of Crazy Domains. Regards, Cathy T. Online Experience Specialist

Satisfied customer :) I was having…

Satisfied customer :) I was having issues with website launch and email queries. Merchael was very helpful and knowledgeable and was very patient with all my questions. Glad I chose Vodien. Thank you.

Vodien Internet Solutions Pte Ltd 回复2026-06-25

Hi Hawah, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such a positive experience with Vodien and that Merchael was able to assist you with your website launch and email queries. It is especially rewarding to know that their knowledge, patience, and helpful approach made the process easier and gave you confidence in choosing Vodien. We truly appreciate your kind words and will be sure to share your feedback with Merchael. Recognition like yours encourages our team to continue delivering the exceptional support our customers deserve. We value your trust and look forward to assisting you whenever you need us, and thank you once again for choosing Vodien. Kind regards, Renan D. Online Experience Specialist

Forced upgrade to newer VPS server

We have signed up for 3 years cpanel managed VPS 12 GB 60 GB Disk space NVMe Storage 100GB with remaining 1 year contract. however we was told that our current server needs to be upgraded to newer server- NVME despite current remaining contract was still on NVMe server --sales person pitch was using scare tactics with artificial scarcity (time sensitive) ultimatum that if we do not upgrade to newer server, threats include: "Failure to upgrade may result in degraded user experience, email delivery issues, operational disruptions" and insist that we recontract another 2 years.

Vodien Internet Solutions Pte Ltd 回复2026-06-24

Hello Customer, Thank you for taking the time to share your feedback. We are sorry to hear about your experience regarding the VPS upgrade communication and the concerns raised about the remaining contract period and renewal process. We understand how frustrating it can be when changes to your service create uncertainty, especially when you still have an active contract. This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to review your situation in more detail and assist further. Please reach out to us at [email protected] with your account details so we can investigate and follow up appropriately. Your feedback helps us identify areas where we need to improve. Kind regards, Cathy T. Online Experience Specialist

I'm so impressed by Angelica of Vodien…

I'm so impressed by Angelica of Vodien technical support team demonstrated her expertise in technical knowledge and skill of solving problems efficiently in one interaction at a time as well as her extraordinary patience with guiding me through steps to ensure the issues were completely solved. Angelica deserves a high compliment and uplift the customer satisfaction to a higher level for Vodien.

Vodien Internet Solutions Pte Ltd 回复2026-06-25

Hi Benny, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear about your positive experience with Angelica. It is especially rewarding to know that her technical expertise, problem-solving skills, and patience helped resolve your concerns efficiently and effectively. Providing exceptional support is at the heart of what we do, and we are pleased that Angelica was able to guide you through the process and ensure that your issues were fully resolved. Your recognition of her dedication and professionalism is greatly appreciated. We will be sure to share your kind words with Angelica and the rest of our technical support team. Feedback like yours inspires us to continue delivering the high level of service that our customers deserve. We truly appreciate your support and look forward to assisting you in the future. Thank you again for choosing Vodien. Kind regards, Renan D. Online Experience Specialist

Very good service

Very good service. Very patient

Vodien Internet Solutions Pte Ltd 回复2026-06-24

Hi Anthony, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our service and that you found our team to be patient and helpful. Providing attentive and customer-focused support is something we strive for, and it's wonderful to know that this was reflected in your experience. Your kind words are greatly appreciated and will be shared with the team. If you need any further assistance in the future, please don't hesitate to reach out. Thank you for choosing Vodien. Kind regards, Renan D. Online Experience Specialist

Persistent Downtime, Terrible Support

In the past 30 days, my WordPress websites have been down for 38 times for a total of 22 hours, 59 minutes. My case ([OEML-3348796] [IEML-1686404]) was escalated and handled by online experience specialist "Cathy T." Given the repeated downtime, I asked Vodien's technical team to get to the bottom of the root cause, but instead, I received the following response from Cathy: "I would also like to set the right expectation regarding shared hosting services. Since shared hosting operates on a single server that is used by multiple customers, resources such as CPU, memory, and bandwidth are distributed among all users. Because of this environment, performance and uptime can sometimes be affected by high usage or traffic spikes from other accounts on the same server, which may result in intermittent downtime or slower performance." In other words, customers of Vodien can expect to endure with downtime or slower performance, as that is part of their service commitment to its customers. During subsequent downtimes, Cathy tried to shift the blame to Cloudflare, the CDN which I have used for my websites for the past decade and which I have not changed any settings. I asked in no equivocal terms for a compensation proposal, but instead of getting back to me with a substantive response, Cathy unilaterally closed my ticket because she has not heard back from me (when the ball was squarely in her court).

Vodien Internet Solutions Pte Ltd 回复2026-06-23

Hi Keith, We sincerely apologize for the frustration and inconvenience caused by the repeated downtime incidents and the experience you had while your case was being handled. We understand your concerns regarding service stability, the communication provided during the investigation, and the handling of your request for compensation. We regret that our responses did not meet your expectations and that the case closure left you feeling that your concerns were not fully addressed. Your feedback has been taken seriously and shared with the appropriate teams for review. I will also send you an email update to your registered email address on file regarding your concern. Once again, I sincerely apologize for the inconvenience caused, and we appreciate your patience and understanding. Kind regards, Cathy T. Online Experience Specialist

Fast and Stress Free

Easy, no hassle and solved all my problems in a short amount of time

Vodien Internet Solutions Pte Ltd 回复2026-06-22

Hi Amanda, Thank you for taking the time to share your positive experience with us. We're delighted to hear that your concerns were resolved quickly and without any hassle. Providing efficient and seamless support is what we strive for, and it's wonderful to know that we were able to solve your problems in a short amount of time. Your feedback is greatly appreciated and serves as encouragement for our team to continue delivering excellent customer service. Thank you for choosing Vodien. If you need any assistance in the future, we're always here to help. Kind regards, Renan D. Online Experience Specialist

Do not do it.

Multiple bad experiences, I have had them call my hosting clients directly and try to sell them services around me. Also watch the check out when you renew services they drop in other services and if you miss them, they get added on auto-renew. I have had accounts there for years and hard to transfer all the mail account so stay put but I would never recommend or start a new account with them. Avoid them completely.

Vodien Internet Solutions Pte Ltd 回复2026-06-21

Hi Customer, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your concerns regarding account management, renewal processes, and interactions related to additional service offerings. We understand how important trust and transparency are, particularly for long-term customers, and we regret that your experience has left you feeling disappointed. The feedback you have shared regarding renewal options, add-on services, and communications with your hosting clients is something we take seriously. We would appreciate the opportunity to review these concerns further. Please reach out to us with your account details and any relevant information at [email protected], so we can investigate the matter thoroughly and better understand the circumstances surrounding your experience. Your feedback is important to us, and we are committed to continuously improving our processes and customer experience. We hope to have the opportunity to address your concerns directly. Regards, Renan D. Online Experience Specialist

Jane fixed my email issue…

Finally Jane was able to resolve my email issue. This is the third time I contacted Vodien to resolve the email issue. It appeared to be an email routing issue where it was incorrectly set. This should have also been checked previously. Glad Jane was on the ball and found it.

Vodien Internet Solutions Pte Ltd 回复2026-06-22

Hi Tony, Thank you for taking the time to share your positive review. We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect. If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help. Thanks for being the best part of Vodien. Regards, Cathy T. Online Experience Specialist

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