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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
Hello Fu,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Live chat is quick to respond. For most cases able to resolve issue within 1 interaction.
Vodien Internet Solutions Pte Ltd 回复2026-03-17
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
So I have finally had enough of Vodien's dishonest and scammy style of operations, and moved my account to CLDY.
The timeline of their latest scammy behaviour is listed below:
27 Feb 2026: I receive an e-mail from a Rene Plateno, Business Development Specialist at Vodien (Singapore).
His e-mail reads:
We are reaching out with regard to the subject above. Please be advised that our mailValue plan is no longer offered to new customers, as we’ve transitioned to a new email platform. In light of this, we are reaching out to existing customer who are on the legacy platforms because we need to discuss the options in upgrading to the newer server to avoid service restrictions and interruptions.
Basing on your current usage, the recommended plan is:
Titan Email - Personal Plan - 2 Accounts Each license includes
5 GB Email Storage
Web & Mobile Apps
Calendar & Contacts
Email Forwarding & Alias
Upgrade cost:
3 years = $183.92
The plain English meaning of this e-mail from Rene Plateno is:
1. My existing e-mail plan will be phased out.
2. Rene Plateno has analysed my profile and would like me to buy a 3-year plan at $183.92.
I have NEVER bought ANY 3-year package from Vodien. ALL my e-mail renewals have only been on single-year basis. So I do not know where Rene Plateno found it fitting for me to buy a 3 year package at one go. Unless of course, he wants to maximise his commissions.
03 Mar 2026:
I replied:
Why is there no breakdown of the costs?
Why do you imply that I must renew for 3 years at one go?
I would appreciate a detailed breakdown of the "upgrade" you are proposing.
DO NOT trick me into upgrading for 3 years when I am not required to do that. I know you are after the commission.
04 Mar 2026:
He replies:
Thank you for your question. To straight the record right, we offer you a 3-year upfront charge because 15% discount is applied whereas the 1 year is only 5% discount and the 2 years is only $10% discount.
The Titan email is charge per mailbox so if per mailbox charge is:
$34.66 x 2 = $69.32 1 year
$65.40 x 2 = $130.80 2 years
$93 x 2 = $ = $186.00 3 years
Note: Those pricing above are discounted rate according as mentioned above.
Now, you have a remaining credit from your current plan which is $21.51 which will be applied accordingly. So, let me know which term you wish to take advantage so we can prepare the top up invoice.
16 Mar 2026:
He e-mails me again:
Good day.
We would like to follow up on this matter so we can proceed on the next step and do the migration accordingly.
Regards,
16 Mar 2026:
I use the Live Chat intending to actually sign up for the Titan e-mail plan because as per the e-mail from Rene Plateno I believed that MY EXISTING PLAN WILL BE PHASED OUT (which I found out about an hour later to be a complete lie). I used the Live Chat because I do not wish to deal with him. But somehow the agent I am chatting with still puts Rene Plateno on the Chat. I repeat my earlier assertion to him that he is dishonest but he denies it. I tell him in upper case that I do not wish to deal with him. He refuses to put another agent on the chat. For Vodien's benefit: This exchange is on record because I have the chat transcript.
I call the Hotline +65 6018 3544 and speak to a Mary. I tell her I want to sign up for one year of Titan as proposed by Rene Plateno. Mary wants to refer me to Rene Plateno. I tell her no, I do not want to talk to him. After some discussion Mary tells me that my existing plan WILL NOT be phased out. I am shocked at this revelation; that Rene Plateno has lied to me about my existing plan being phased out and almost deceiving me into signing up for a more expensive plan.
I demand that Mary transfer me to a supervisor. She puts me on hold. She comes back and says all the supervisors are in an "emergency meeting" (her exact words). I ask her to get one of them to e-mail me. She agrees and promises that I will get an e-mail before the end of business day.
No one e-mails me.
The next day I research my options to migrate my e-mail accounts. Shortly after noon I fill in a webform on the CLDY website. A few minutes later a representative from CLDY messages me at 1232hrs. We firm up a suitable e-mail package. By 1430hrs my e-mail accounts are ported over. In just 2 hours. No fuss. No lies.
Vodien Internet Solutions Pte Ltd 回复2026-03-17
Hello Chen,
Thank you for sharing your feedback.
We sincerely apologise for your experience, particularly the confusion around the plan information, the communication you received, and the difficulty in resolving your concerns through our support channels.
We understand how concerning this must have been, especially when clear and accurate information was expected. This does not reflect the standards of service we strive to provide, and your feedback is being taken seriously.
We would appreciate the opportunity to review this matter further. Please contact us at [email protected] with your account details so we can investigate and follow up accordingly.
Thank you for bringing this to our attention.
Kind regards,
Cathy T.
Online Experience Specialist
The online assistance I received from Emmanuel was fantastic. It was a very complicated inquiry regarding the setting up of a new domain name and the creation of a new website on a current hosting account without interfering with another website already located on the same hosting platform. the entire process took 1.5hours
Vodien Internet Solutions Pte Ltd 回复2026-03-16
Hi Paul,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Hello Leyu,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Straight forward and fast to get a backup of my website. Also reset some password to prevent spammers. Thanks!
Vodien Internet Solutions Pte Ltd 回复2026-03-15
Hello Fu,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Hello Jeremy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Nichole was very helpful. She not only solved the issue, but she also gave me sound advice on what I should do in future, to reduce external/third party dependency.
Vodien Internet Solutions Pte Ltd 回复2026-03-08
Hello Partha,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Why is your email hosting keep having issue? We have been facing issues almost every quaterly or more.
This is really unacceptable especially when businesses cannot afford downtime.
This is the last straw and we will look to migrate to other more reliable service.
Vodien Internet Solutions Pte Ltd 回复2026-03-08
Hello Mengtet,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the recurring issues you’ve experienced with your email hosting service. We understand how critical reliable email communication is for businesses, and we acknowledge the concern and disruption that repeated service interruptions can cause.
Your comments regarding the frequency of these issues and the impact on your operations have been noted. This is not the level of reliability we aim to provide, and we take feedback like this seriously.
We would appreciate the opportunity to review your account and the incidents you’ve encountered in more detail. Please reach out to us at [email protected] with your account details and any related ticket references so our team can investigate and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our services and support processes.
Bern O.
Online Experience Specialist
12-Year Loyal Customer Betrayed: Coerced into a failing "Managed" VPS, trapped until 2027 with NO support and constant 8-hour outages.
I have been a loyal Vodien customer since 2013. I stayed through the acquisitions (Vodien and its parent company got sold a couple of times, giving them the benefit of the doubt, but I have never felt more betrayed and exploited by a service provider in my life.
Everything shifted when they prioritized sales over stability. I was coerced and pressured by their sales team into 'upgrading' to a Managed VPS back then. It was the single worst business decision I’ve ever made. For the last 6 months, my server has crashed or gone offline for 4 to 8 hours at a time—at least 8 separate times.
Here is the reality of 'Managed' service at Vodien:
Zero Accountability: They shortened their call-in hours specifically to dodge the flood of complaints about their failing servers.
The 'Loyalty' Tax: I am currently trapped. I paid upfront until April 2027 because I had faith in them, and now I am stuck watching my business suffer while they sit on my money.
Non-Existent Support: In today’s world, their service level is a joke. You aren't a client to them; you are a hostage.
The level of frustration and anger I feel cannot be put into words. I am counting down the days until I can escape this contract. If you value your uptime, your sanity, or your money, do not make the mistake I did. Stay far away from Vodien.
Vodien Internet Solutions Pte Ltd 回复2026-03-08
Hello Customer,
Thank you for taking the time to share your feedback and for being a long-standing customer with Vodien since 2013.
We’re very sorry to hear about the difficulties you’ve experienced with your Managed VPS service and the frustration caused by the repeated outages and support concerns you described. We understand how critical uptime and reliable assistance are for running a business, and we regret the disruption this situation has caused.
Your comments regarding service stability, support availability, and your experience with the upgrade process have been noted. This is not the level of service we aim to provide, and we take feedback from long-term customers very seriously.
We would appreciate the opportunity to review your account and the incidents you mentioned in more detail so we can better understand what has occurred and explore how we can assist. Please reach out to us at [email protected] with your account details and any related ticket references so our team can investigate and follow up accordingly.
Thank you again for bringing this to our attention. Your feedback helps us identify areas where we need to improve our services and support processes.
Bern O.
Online Experience Specialist
I've been using Vodien for a few years now for my domain names and DNS management. They are reasonably priced and their support is excellent. The support team is helpful and have never had any problem helping me with set up and management of the DNS settings.
Vodien Internet Solutions Pte Ltd 回复2026-03-08
Hello Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
VPS server keeps going down. We pay a premium but service levels are pathetic. No explanation, no service recovery, it is almost as though nothing happened. Very dissapointed with the experience. Beware before signing up with them.
Vodien Internet Solutions Pte Ltd 回复2026-03-08
Hello Zack,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the repeated downtime you’ve experienced with your VPS server. We understand how important stability and reliability are, especially when you are paying for a premium service, and we regret the frustration this situation has caused.
Your comments regarding the lack of updates, explanations, and service recovery following the incidents have been noted. This is not the level of service we aim to provide, and we take concerns like this seriously.
We would appreciate the opportunity to review your account and the incidents you’ve experienced in more detail. Please reach out to us at [email protected] with your account details and any related ticket references so our team can investigate and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our services and support processes.
Bern O.
Online Experience Specialist
Had to wait a little for an agent to attend to me but the wait was worth it as my issue was resolved in 1 interaction! Many thanks to Mr Roy!
Vodien Internet Solutions Pte Ltd 回复2026-03-06
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I would like to commend the technical team of Vodien for always giving support and helping solve my issues.
Vodien Internet Solutions Pte Ltd 回复2026-03-05
Hi Junelyn,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Wonderful experience with patience and knowledgeable staffs.
Vodien Internet Solutions Pte Ltd 回复2026-03-05
Hello Derrick,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Great support from Merchael who is knowledgeable in his role, guided and showed me what he has updated to solve my email spam issue.
Vodien Internet Solutions Pte Ltd 回复2026-03-03
Hi Elizabeth,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Needed help again as im Not able to create additional login for my tech colleague. Mr Mark gave an alternative and all had been resolved. thank You, Mr Mark
Vodien Internet Solutions Pte Ltd 回复2026-03-01
Hi Quek,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Experienced Customer Service John. Patience is his virtue!
Vodien Internet Solutions Pte Ltd 回复2026-03-01
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
The reviews listed here are lies…Vodien is a terrible choice.
The reviews listed here are lies because Vodien encourages customers to post positive reviews ONLY on positive customer support interactions. Vodien is NOT a good company to deal with, they do not get the basics of their DNS hosting correct and simple things like A records, MX records and TXT records do not work because behind the scenes their systems are all based on acquisitions, so they don't talk to each other. Updating a CheapDomains DNS record in the Vodien interface fails, EVERY TIME. Going through support leads to no progress quickly. It takes weeks to get anything done. If you're Australian - DO NOT USE VODIEN.
Vodien Internet Solutions Pte Ltd 回复2026-02-27
Hello Aaron,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced with our DNS services and support. We understand how frustrating it can be when technical issues take longer than expected to resolve. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and assist further. Please contact us at [email protected] with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us improve our services.
Kind regards,
Cathy T.
Online Experience Specialist
Crazy Domains AU
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