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Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
I have five websites hosted with Vodien (which was originally hosted with PacHosting which Vodien acquired last year). In the past few months, my websites have gone down for no apparent reason. My sites were down for 28 times for a total of 25 hours and 8 minutes in the past 30 days.
I was lucky to have set up an uptime monitor so that I would be notified whenever the sites go down. It is only if you contact Vodien that they will begin to look into the issue (during their business hour - Singapore timezone). Their customer support will only get back to you after a days (or in one case - until I wrote again because the sites went down again).
When I asked to be compensated for the downtime, they asked me for proof that the sites were down. I would have thought that their logs would show when a site went down - apparently not. Vodien will shift the blame on the customer to avoid responsibility.
UPDATE: Sambrin's team has since reached out to me after I first published this review, and has escalated the matter such that their technical team has finally looked into the issue to fix the root cause. I had taken off two stars because it nevertheless took Vodien more than 10 days and multiple attempts for me to speak with their support staff before the issue was fully resolved. I hope Vodien will continue to offer the same level of attentiveness which Sambrin has shown in all future incidents.
Vodien Internet Solutions Pte Ltd 回复2025-03-16
Hi Keith,
We appreciate you taking the time to share your experience, and we’re sorry to hear about the recurring downtime issues you’ve encountered. Ensuring reliable service and prompt support is very important to us, and we’d like to investigate this matter further.
To assist you better, could you please provide your customer ID, domain name, and any relevant case number by reaching out to [email protected]? This will allow us to review your case in detail and address your concerns appropriately.
We appreciate your patience and look forward to assisting you.
Regards,
Sambrin O.
Online Experience Specialist
12/3/2025- multiple lost emails from legitimate senders
12/3/2025. Multiple occurences over last 3 months involving Multiple Emails from legitimate senders not getting through and getting 'lost', eg. emails sent from Insurance companies, power utility company, Pharmaceutical company, Vodien even blocked their own email to me - support@vodien email, technical assistance hotline staff were not helpful and put down the phone without solving the problem, their final solution to emails getting blocked was for me to call in to speak to their 'Manager' periodically to find out which emails I have not received.
Vodien Internet Solutions Pte Ltd 回复2025-03-12
Hi Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send us your account number and any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Straight forward and fast response. Thanks!
Case ID [E-283615]
Case ID [E-246571]
Vodien Internet Solutions Pte Ltd 回复2025-03-09
Hi Fu,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
To be frank, they are not really giving any proper solution to any issues. First they talk in chat / call as if the problem in our side. When we prove them that they are wrong, they will tell our back-end team will fix. But what they actually do is just reset all the settings. When the same issue happen again, their sequence of action will never change. If your business really working based on emails / website, I strongly recommend to not to use Vodien. I am suffering and I appointed a new IT guy to transfer all from Vodien
Vodien Internet Solutions Pte Ltd 回复2025-03-09
Hi Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send us your account number and any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
We had a business domain through Vodien. Had numerous dramas with emails and website the last few months. The website has been hijacked several times and if you can read Chinese you can buy a facemask instead of getting trees removed. Several episodes of the emails not working. Over a weekend the domain was cancelled due to fraud and cancelled. Apparently they sent emails to submit paperwork.. Guess what - did not get email! Cancelled domain and 3 days later the domain was back on the resellers list!! Got an email that it was on a resellers list 2 days after I already purchased it myself thru a different Company!!
Vodien Internet Solutions Pte Ltd 回复2025-02-17
Hi Kelly,
We’re sorry to hear about your experience with your domain and email services. We understand how critical these are to your business, and we sincerely regret any frustration caused.
We’d like to investigate what happened and address your concerns properly. Could you please send your Customer ID, domain name, and any relevant case number to [email protected]? Our team will look into this further and provide any clarity or assistance needed.
We appreciate your time and hope to assist you soon.
Regards,
Sambrin O.
Online Experience Specialist
I am extremely disappointed with Vodien's services. The so-called "Customer Service," under the name Kristin M, Domain Specialist (which seems suspiciously automated or fake), is painfully slow and unhelpful. Instead of resolving issues efficiently, they send deliberately confusing emails, causing unnecessary delays.
I noted however that after posting this review, Vodien reach out to help with the issue. And thus, I'd revise the review to 3 stars for the effort.
Vodien Internet Solutions Pte Ltd 回复2025-01-31
Hi Christopher,
We're sorry to hear about your experience and understand how frustrating this must be. We strive to provide clear and efficient support, and we’d like to review your case further to ensure a resolution.
Could you please send us your customer ID, domain, and any relevant case number at [email protected]? This will allow us to investigate the matter and assist you more effectively.
We appreciate your patience and look forward to resolving this for you.
Regards,
Sambrin O.
Online Experience Specialist
No one is responding to my issue and it has been more than 48hrs #E-258852
Vodien Internet Solutions Pte Ltd 回复2025-01-24
Hello Ayim,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you may have encountered. Your experience is certainly not the standard we strive for.
As I have checked,, I could see that case E-258852 was already escalated to our system engineers for resolution. To assist you further and ensure that your concerns are properly addressed in a timely manner, I have already made a follow-up with our team regarding the case. You can expect to receive another email for the updates.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Your company's support is generally good, but when I first purchased the domain, I didn't notice (overlooked?) the backorder remarks, so I would like you to improve that a little and make it so that I can always notice it.
Vodien Internet Solutions Pte Ltd 回复2025-01-17
Hello Sasaki,
Thank you for taking the time to share your positive review!
We are dedicated to delivering a world-class customer experience, and your feedback inspires us to continue striving for excellence. Rest assured, we are committed to consistently providing quality service that not only meets but exceeds your expectations.
Your valuable input has been duly noted, and we will take it into careful consideration as we work to improve and enhance our services even further.
Thank you for your support!
Regards,
Bern O.
Online Experience Specialist
At least now I can say one good thing about Vodien
After some haggling, I finally managed to get a fair refund from Vodien upon terminating their service.
Thanks, Sambrin O for following up!
I had previously given them a 1-star rating, primarily for their terrible email hosting service. At least they refunded my money, which is good-a good sign of some integrity there.
I sincerely hope their management learns from this experience. Putting customers' emails on a non-supported, expired so-called OS-7 operating system and then asking us to pay a whopping over S$9K just to migrate us to a normal operating system (Linux or whatever is out there) is quite a business model I never heard of.
Let’s hope they can improve from this point on.
Vodien Internet Solutions Pte Ltd 回复2025-01-16
Hi Vincent,
Thank you for sharing your feedback and for acknowledging the resolution of your concern. We genuinely appreciate the opportunity to address your issues and are glad to hear that the refund met your expectations.
We sincerely apologize for the challenges you faced with our email hosting service and the frustration it caused. Your experience does not reflect the standards we strive to uphold, and we deeply regret falling short in this instance. Please rest assured that we are committed to improving our services and preventing similar issues in the future.
Thank you for pointing out areas where we can improve and for recognizing my efforts in following up with you. Your input is invaluable, and we are determined to demonstrate positive changes moving forward.
If there is anything further we can assist you with, please do not hesitate to reach out.
Regards,
Sambrin O.
Online Experience Specialist
Terrible. Migrated my email from one server to another and lost 50% of 10 years' worth of client email. Logged it as an issue and it went up and down the specialist ladder, where they eventually told me to speak to the originating agent (Account Manager; lol) who they had no record of doing it in the first place - tail-chasing, inaccurate, waste-of-money $900 migration.
Vodien Internet Solutions Pte Ltd 回复2025-01-14
Hi Anthony,
Thank you for sharing your feedback. I sincerely apologize for the frustration and inconvenience caused by your recent experience. Losing important client emails is understandably very distressing, and I regret that the migration process did not meet your expectations.
To better understand the situation and provide you with the assistance you deserve, could you please send your account details, including any relevant case numbers, to [email protected]? This will allow us to review your case thoroughly and work toward resolving the issue.
We appreciate your patience and the opportunity to address your concerns. Your feedback is valuable to us, and we are committed to improving our processes to ensure a better experience in the future.
Regards,
Sambrin O.
Online Experience Specialist
Not a honest company. Charge 2 times for one service. Refuse to refund. Pirates behavior
Vodien Internet Solutions Pte Ltd 回复2025-01-08
Hi Chris,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send us the Invoice number and any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Very bad follow up.
Services keeps going down for no reason.
no proper action after logging a case
Would not host here ever
Vodien Internet Solutions Pte Ltd 回复2025-01-08
Hi Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send us the Invoice number and any relevant details about the case to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Vodien encouraged me to switch my email from their Bizmail service to the Titan mail service on the understanding that the transfer would be seamless and that I would be credited for the outstanding contract on the Bizmail service. So far, neither has been true. I've had to fight with Vodien to get the credit (still not assured) and the transfer of the service was problematic. It seems that the Vodien sales staff tell you whatever they think you want to hear to secure the contract. The reality seems to be a little different!
ADDENDUM 15/1/25: As a consequence of posted this review I was contacted by Vodien who agrees to honour their original commitment and credit my account. They then asked me to change my star rating. Well, I will change it from 1 star to 2 stars; they did satisfactorily resolve the issue but it shouldn’t have been this difficult.
Vodien Internet Solutions Pte Ltd 回复2025-01-08
Hello Rob,
Thank you for sharing your experience, and we truly apologize for the inconvenience you've faced with the transition to our Titan email service. We understand how important a smooth transition and timely crediting are, and we're sorry to hear that your expectations were not met.
To assist you further, please provide your customer ID, domain name, and any relevant case numbers to [email protected]. This will allow us to investigate the matter in more detail and work towards resolving your concerns as quickly as possible.
We value your feedback and appreciate your patience as we address the issues you've raised.
Regards,
Sambrin O.
Online Experience Specialist
Whilst customer support appears to be readily available, the reality is the “support” is now often jargon filled instructions on emails for customers to solve themselves, whereas once upon a time service was given instead of “support”. Intermittently receiving and sending emails will be an issue, always frustrating when it’s a business that’s being impacted and results in a couple of hours one the phone/emails of jargon filed instructions to solve; and finally today I received a call from my “business support manager” asking me if I wanted to continue with my email hosting as my plan is expiring at the end of the year (2 weeks) even though it’s paid up until March. When I asked why would you ask that of an account that has high activity, I was told because lots of other clients weren’t continuing. Really? Your “business” practices seem to be the opposite of professional or business like. To me an email host should be something that sits in the background working hard (almost unnoticed), whilst I work hard at what I’m good at, not a source of stress every time you have contact with them with an expectation I learn how to do their job.
Vodien Internet Solutions Pte Ltd 回复2024-12-19
Hi Prue,
Thank you for sharing your experience with us. We value all feedback, as it helps us improve our services and better meet our customers' needs.
We regret to hear about the concerns you’ve raised regarding the support experience, email hosting reliability, and communication about your hosting plan. We understand the importance of reliable services and clear communication for your business and take your feedback seriously.
To assist you further and address these concerns, we kindly request you to provide your Customer ID, domain name, and any relevant case numbers. Please send these details to [email protected], and we will prioritize looking into the matter for you.
We appreciate your understanding and the opportunity to resolve this for you.
Regards,
Sambrin O.
Online Experience Specialist
I spoke with Jan this morning regarding the transfer of the A records for my domain to a new IP address. She informed me that the transfer would take approximately 2 hours. However, after waiting for over 2 hours, the transfer was still not completed. When I reached out to Vodien for further assistance, I was informed that our DNS is actually under Singnet.
It seems there was a misunderstanding earlier, as Jan incorrectly provided this information. As a result, more than 2 hours were wasted this morning due to this confusion. I would appreciate it if your customer service team could be more careful and accurate in providing information to avoid such issues in the future.
Thank you for your attention to this matter.
Vodien Internet Solutions Pte Ltd 回复2024-12-06
Hello Devi,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Rose R
Online Experience Specialist
I had email hosting service with Vodien for my 2 companies. The experience was awful, to say the least.
1. About 4 years ago we received tons of spam’s and viruses on our emails, we had to pay Vodien to upgrade our package.
2. A number of times our clients did not receive our emails , their technical teams had to change our outlook settings. This never happened with our other provider, Singtel.
3. Then in mid June to early July this year our emails were down practically every 2 hours and each time it took Vodien hours to pick up our calls. They told us that this problem was because our emails is hosted in a Server that is running in an outdated/end of life so called OS7 operating system
4 Vodien asked us to pay some S$ 9K to upgrade to a more reliable server. This is despite the fact that they claimed that their service SLA is 99.9%
5 I called Vodien a few times asking them to give a full explanation of what they meant by OS 7( who is the vendor, what it is, etc) None could give definite answer .
6 some guy named Mark (I called him on 21 Nov 2024) from technical support , who didn’t want to reveal his last name , doesn’t know what their company’s OS7 was . He also told me that it was their company policy they can’t reveal their last name , despite there is a few Marks in the company. This was, he said, to prevent abuse from customers. I’m guessing their technical team must have received lots of complains and name calling due to their awful service .
7. Spoken to Alvin Y from business development , he told me he would email me more information on what they meant by OS7, until now l’ve never received his email
Here is my Vodien customer ID : M10340729
Please .. before you ask me to email you again, just refund our money for the remaining service , I’m done with Vodien. This is So that I can say one good thing about Vodien … HONESTY and INTEGRITY
Vodien Internet Solutions Pte Ltd 回复2024-11-25
Hello Vincent,
Thank you for sharing your feedback. We deeply regret to hear about the challenges you've faced with our email hosting service. We understand your frustration, and we sincerely apologize for the inconvenience caused.
Please be assured that we are already investigating your case, including the issues related to the outdated operating system, service interruptions, and the communication concerns you raised. Our team is working diligently to address your concerns and resolve the matter as quickly as possible.
We understand that you are seeking a refund for the remaining service, and we will follow up with you directly to discuss the next steps. Our goal is to ensure that we address all aspects of your experience with us transparently and professionally.
You can expect to hear from us soon. We appreciate your patience and the opportunity to resolve this matter to your satisfaction.
Regards,
Sambrin O.
Online Experience Specialist
A very disappointing experience with their VPS hosting. Claiming to be the No 1 web hosting company in SG but their basic plan lacks some basic feature readily available in other web hosting company who charge much cheaper. And they don't provide you with a trial period, so once you have sign up, you are basically stuck with them for the contract period without any way out. Luckily for me, I only sign up with them for a year, must still have to bear with all the inconvenient of their very basic VPS hosting plan without a solution to improve user experience. So, please beware of what you are getting before signing up. Because I don't think they are listening to customer feedback.
Vodien Internet Solutions Pte Ltd 回复2024-11-20
Hello Alan,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by our VPS hosting service. We take customer feedback very seriously and strive to continuously improve our offerings.
To help us better understand your concerns and provide assistance, could you please send your customer ID, domain name, and any relevant case numbers to [email protected]? Our team will look into the matter right away and work towards a solution to enhance your experience.
We appreciate your patience and look forward to resolving this for you.
Regards,
Sambrin O.
Online Experience Specialist
"Misled and Left in the Dark: A Cautionary Tale with Vodien"
I used to be a Pachosting client before being sold to Vodien. I have been using Outlook for my emails and have been very happy with it. However, Vodien migrated the email hosting to Titan Mail in June 2024. During the migration period, we encountered numerous technical problems. Despite sending many emails to Vodien asking for help, we received no responses at all.
Worse still, when it came time for contract renewal in July 2024, Vodien's customer service confirmed multiple times that I could continue using Outlook Mail under webElite because I did not want to switch to Titan Mail as it was more expensive and i also paid for the hosting website. It was not until early September 2024, when I could not receive any incoming emails, that we followed up with Vodien. They then informed me that we could not use Outlook Mail under webElite due to a technical issue.
Vodien misled us into entering a contract and failed to deliver the required services, and even worse, they did not inform us of these issues. It turned out that I had to pay extra to upgrade to Titan Mail. I thought all the issues had been resolved until one day in mid September 2024 that I found that I could not access my website. When I called customer service, they told me that the extra money I had paid was only for Titan Mail and did not cover the web hosting plan, which was clearly outlined in the initial contract in July 2024.
Vodien breached the contract not once but twice and misrepresented the terms of the service contract without delivering the services promised. It took me a long time and considerable effort to get customer service to answer my calls; their service was extremely poor. A lack of support, a lack of communication, failure to uphold their service commitments are my final conclusions about this company.
Vodien Internet Solutions Pte Ltd 回复2024-11-20
Hello Client,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Rose R
Online Experience Specialist
My problem is still not solved. I contacted you department three times in past week. I don’t know how can I do the next!?
Vodien Internet Solutions Pte Ltd 回复2024-11-13
Hi Yongchun,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to [email protected]? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
I actually went through a series of support staff from Sebastian, Duann Loo, Geoff and another whose name I forgot. Everyone's quite helpful. Even though at first it started with some difficulty,, and some mistakes along the way, eventually, after a relay with these 4 staff, we got to the solution I wanted.
Vodien Internet Solutions Pte Ltd 回复2024-11-13
Hi Wei Leng,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
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