Unreachable Chat service / Arbitrary Classification
In summary, their 24/7 Chat service is utterly useless wasting hours of your time waiting to connect to agent only to be fed with " No agent available please try again later". On vPOST USA, classification of items is arbitrary without any recourse for customer to rectify or clarify. Customer in the end will suffer more cost to either return the item or seek 3rd party courier.
My terrible experience with vPOST started when i send a refurbished Laptop bought ebay to vPOST USA. I have checked on vPost site prior to purchase that it is possible to ship laptop so long it is installed and 1 laptop per package.
On arrival, the laptop was classified as ion-battery and placed as "Restricted/Damaged".
Obviously alarmed as a customer, i tried to contact vPOST online chat support which by itself is a game of chance. After waiting in queue for 30mins to get to number 1 in queue only to be greeted with "no agent available please try again later", rinse and repeat this with different browsers on the assumption that issue could be the default browser that i am using. Results are the same, hours lost, anger and frustration building up.
After getting through on chat, I was dragged through a drama, first the item is ion battery followed by item has been delivered and then item is not allowed to ship. Eventually i got a call from their customer representative, I was told that there is no way to customer to submit documentation for recourse with the dispute in item classification. Whatever the warehouse in US decides is final.
At this moment of writing it has been 4 hours lost while trying to contact vPOST online chat......"Status: Canceled
There are no agents available to chat with you right now. Please try again later."
So to all potential customers please be aware.
Update: 22/04/20
The manner in the restrictions are described in the link in your reply were unclear and subjected to interpretation. I am not sure how reaching out to Vpost would change the atrocious and frustrating experience getting connected to an agent on the 24/7 chat nor alleviate the my problem. As for shipping the items, it might as well pay the merchant the full price to ship direct rather then take a chance with Vpost.
Vpost 回复2020-04-07
Hi Melvin Teoh
Thank you for your review. I'm sorry to hear you had such a frustrating experience. we really appreciate you bringing this issue to our attention. Can you assist to pm us your details through our social media facebook so that we can get our customer service to contact you . It stated in in our website that Electronic device which contains battery purchased from ebay/ individual seller are unable to be ship . Kindly refer to https://vpost.com/sg/faq/important-vpost-shipping-guidelines/items-that-vpost-does-not-ship-from-usa/
I had to put 1 star so as I can write this review. I didn't receive my item and it has been 2 weeks and no one from vpost can tell me what happened. My case was pass on to 3 persons to handle. Even the manager did not call me back as promised. This is ridiculous! I want to know where is my item!!!!
Vpost 回复2020-04-28
Hi Mh Wu, Thank you for giving us feedback on your experience . Can you provide us your pm us your detail so that we can get our customer service to assist you further
Totally not worth it to engage vPost! My items was categorized under restricted/hazardous item as it contains alcohol and to redirect them i have to pay SGD92.00 for a USD34's items. THIS IS TOTALLY RIPPED OFF. Shipping locally within USA doesn't cost that much yo! I have to resort in giving up my items!
Stay away!!
Vpost 回复2020-02-13
Hi Irene Tan , we are sorry to hear that you are unable to ship your package. Customer are advised to check the link for restricted item before purchase https://vpost.com/sg/faq/restricted-products/ .
Horrible is an understatement.
I had to give up so many of my items, as it'll cost me more to divert it somewhere else, or even to return to sender!
The amount of money spend on my items and all I can do is to see it go to waste, my other orders also cost so much to ship over!
Total rip off!
You guys should just shut down this operation!!!!
Vpost 回复2020-03-12
“Thank you for your review. I'm sorry to hear you had such a frustrating experience. we regret that some item are not able to be ship . https://vpost.com/sg/faq/important-vpost-shipping-guidelines/ . Your feedback are very valuable to us and we will forward your feedback for our future improvement.
please do not engage Vpost service if you are -
1. not prepare to pay a high cost for shipping
2. slow delivery and response (3 working days to response and to check a package shipping status after 1 week).
just for info, a package that weight less than 0.08kg the default shipping via AIR from Malaysia to Singapore cost S$23.40 inclusive of GST and it take more than 7 days still unable to reach on time without any update to the customer.
Hence, only if you are willing to pay a high cost for shipping and willing to wait then you may seriously consider using Vpost service.
Vpost 回复2020-02-14
Hi Eddie Yeo “Thank you for your review. I'm sorry to hear your bad experience. we really appreciate you bringing this issue to our attention. Kindly contact our customer service so that we could investigate
Terrible and total ripped off!! Although its advertised as 40% off shipping from China as an attractive promo, i still ended up paying for $900 plus shipping charges and i feel its way overpriced. The part about consolidated shipping is also misleading and this is not ethical. Taobao shipping does that for lower shipping cost but this varies from vpost. I have also checked with their officer twice whether they accept some items and they ensure me they would however their warehouse refuse to take in the item and i can't even have my full refund.
Vpost 回复2020-01-20
Hi June Lim , we are sorry to hear your experience wasn't pleasant . Could you kindly contact our customer service again or send us message in our social media platform facebook so that we could investigate further .
I have recently used vpost because ezbuy no longer offers the option, and im rudely shocked by the shipping fees. $17 frigging dollars for 3 brow pencils that cost me only $11 to buy. Total cost of items is sgd 143, and total shipoing cost is sgd 122. Are you serious? What kind of customer will ever engage you again when you just doubled the price of purchase?
The measuring process seriously requires some auditing. I am unable to believe some items are packed so large that the volumetric weight is so high.
Vpost 回复2019-12-27
Hi Crystal ,Thank you for having taken your time to provide us with your valuable feedback . we are sorry to hear that about your experience with us. kindly contact us https://vpost.com/sg/contact-us/ so that we can further investigate
I saw the 40% discount on china shipping to Singapore on Facebook ad. Tot of trying ( I usually use my own china shipper ) I wouldn’t recommend & will not use Vpost again . Unlike other shipper , add total item and bill total weight or volume . V post charge min S$5/item despite my item is super tiny . Seriously , 1 pair of earring .. imagine , I buy an item for S$1, shipping is S$5. I mean this weightless item could be easily add to the whole lot . But V post choose to suck my blood dry this Christmas . Sob sob . Imagine 10 earrings from 10 seller , means S$50 postage when it could be S$5 (1 time charge) Wahhh , lucky got 40% off else I go bang the wall . However , please note !!! Even with 40% , the shipping fees still freaking ex .. ok la ! Never mind , take it as my Christmas present for u . Verdict : Please do not try .... I’m sad this Christmas . :(
Vpost 回复2019-12-27
Hi Christine lim ,
Thank you for your feedback. We are sorry to hear your bad experience . Our shipping charges is per our link https://vpost.com/sg/china-shipping-rates/ . we regret that we do not offer a consolidation of package into one so as to avoid any missing item.
My wife ordered some stuff from Taobao during 12.12 sale and decided to use Vpost as she saw that there was an ongoing Vpost promotion for shipments from CN to SG.
2 out of 9 packages were deemed to be 10kg, One of the package is for 6-8 packets of maternity pads and 2 feminine undergarments which is totally impossible to add up to 10kg! My wife spoke to the customer relation officer asking if it was possible to repackage to a smaller box to reduce the shipping cost (she guessed that the original box was perhaps too big). To her dismay, Vpost did not offer repacking services. So she had no choice but to pay $100 shipping charge for some pads and undergarments that cost less than $50!
Not sure how they measure the parcels/packages to determine the shipping charges, but will NEVER EVER use Vpost again! Advise to avoid at all costs!
Vpost 回复2019-12-20
Hi Raphel Low ,
Thank you for having taken your time to provide us with your valuable feedback ..we are sincerely concerned and apologise that we fell short on your expectations in some area. For vpost china if the package has more than 2kg difference between the actual weight and volumetric weight, will be automatically be repacked by us unless it compromises on the safety of the packages. kindly contact us with your information so that we can assist further
Very bad experience with VPOST. Ordered a underwater drone during promotion and only to find out that VPOST considered this to be a dangerous cargo and claimed it is above 100 WH, after the spec classification with them that the craft is below 100 WH. I thought that it will be fine, however only to find out now that they consider this as a DRONE and will not be able to be ship via air or sea.
So have to pay VPOST for admin and extra postage and redirect to another 3rd party vendor.
This is a very painful and expensive experience, in the end the item is going cost much more that any gain from the saving from the promotion. My word of advice, read the fine print from VPOST, lot of items are not able to be ship.
Vpost 回复2019-11-29
Hi Michael Ang ,
we are sorry to hear about your bad experience with Vpost . we understand your frustration about not able to receive your item . Drone is considered as prohibited and stated in our website . https://vpost.com/sg/faq/restricted-products/prohibited-import-items-into-singapore/ https://vpost.com/sg/faq/restricted-products/prohibited-export-items-from-usa/
We hope to make things better for you and have you as our customer again .
Vpost is the Customs officer in full force, practically nothing can be shipped over just read their full list of prohibited items :
Sanitizers (like why - don't you want a clean and hygienic enviroment?)
Any external battery/powerbank for smartphones or tablets devices (no kindles!)
Intoxicating liquors (tax issues)
Tobacco products (why not?)
Motor vehicles (who ships these anyway?)
Any type of standalone batteries (batteries are improving by the day, they have now stopped the dendrite problem)
Any battery/batteries that is packed in the same package but separated from the device. (WTH? lots of devices come with extra batteries to facilitate proper functioning!)
Alcohol products and beverages (Item(s) would be discard at Origin and unable to process for returns or redirect to another address) (tax issues)
Audio Speakers (WHY???)
Counterfeit goods (how do you know it is counterfeit or not? Everything is copied from China nowadays anyway under a different brand)
Diamonds (why not? to the benefit the DeBeers Cartel?)
Electronic device which contains battery purchased from ebay/ individual seller (I don't get this...)
Engine oils (pretty soon useless when EVs take over)
Essential oils, diffuser oils, fragrance oil and perfume oil (seriously???)
Items that are not labeled in English (Dietary supplements/ Cosmetics/ Food) (come on, not everyone speaks English)
Any food, supplement, drug or cosmetic that has been issued a Consumer Safety Advisory Warning by Authority (HSA or etc) (OK this is tricky, needs a supplementary list)
Any unidentifiable material, substance or chemical. (like practically every plastic substance on earth is undentifiable in its compound composition)
Fuels, gasoline and gas torches (why not? how are these shipped anyway?)
Flammable and toxic content products (e.g. products with Minoxidil, zinc oxide, Rosemary Oil and etc. (Rosemary oil is toxic - don't we grow the plants over here?)
Firearms (or parts thereof) (understandable)
Imitation tobacco products (e.g. electronic cigarettes, etc) (why do you care except for the recent vaping death (from chinese products)
Infectious substances (how do the drug companies ship these in anyway?)
Ink Cartridges (what's the problem with this? taking profits away from the big boys?)
Laser apparatus such as laser pointers that are found to have emission powers (ok... all LEDs are blinding nowadays)
Lighters with or without fuel/fluids (sigh...)
Magnets (nothing wrong with magnets!!!)
Munitions of war (undestandable)
Meat or animal extracts (seriously even jerky / biltong / like why not?)
Seeds / live plant (no logic behind this)
Nail polish and nail polish removers (Really? Reason???)
Narcotic drugs (understandable)
Pornographic materials (in the age of the internet??)
Perishable foods (e.g., cheese, yoghurt, eggs) (understandable)
Processed foods more than 5kg and above SGD100 (food products that are not classified as meat, seafood or fresh fruits and vegetables) (what's wrong with storing some dried food in case of emergency?)
Precious metals and Gemstones (what's your problem? Is aluminum now considered precious metal?)
Paper currency, coins, credit cards, cheques and stamps (Item(s) would be discard at Origin) (is privacy a thing of the past?)
Perfumes, colognes, eau de toilette and fragrance sprays (afraid of stinking up the cargo?)
Perfume samples (Item(s) would be discard at Origin and unable to process for returns or redirect to another address) (seriously???)
Radioactive materials (FYI even granite is radioactive)
Sprays, aerosol cans and compressed gas cylinders (boring!!)
Weapons Swords Knives (understandable, but what about chopping knives?)
What can you send? NOTHING!
Vpost 回复2019-11-18
Hi spadestick
Thank you for your feedback , All the restricted list are list at our website https://vpost.com/sg/faq/restricted-products/prohibited-export-items-from-usa/ . vPost cannot deliver items that are considered prohibited for international shipping by IATA regulations – items that may cause danger, damage or delay during international shipping and items that require special handling . Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of our services
Very bad service with vpost. I had an expensive parcel sent from Amazon UK to my vpost address in UK. It never appeared on my dashboard so I contacted them and they said it was not delivered. Kindly Amazon sent it again and vpost lost it again. For both parcels Amazon informed me it had been "signed for by Daniel". Vpost fobbed me off for weeks repeating the same thing: we need proof of signature (which Amazon didn't have). So I keep asking whether Daniel works in the reception at the warehouse. If he does they've 'lost' the parcels. I find it very strange that when I send 'non-desirable' parcels they get delivered but when I send a valuable and 'desirable' parcel it goes missing! Nearly 5 weeks on and still no answer!!!
Vpost 回复2019-10-23
Hi Clare Butler, “Thank you for your review. I'm sorry to hear you had such a frustrating experience. we really appreciate you bringing this issue to our attention. Our customer service will contact you to assist you further .
Why is their process of package inspection so messed up? After payment of shipping is made, they then notified its a 'dangerous item'. Lol how do they inspect the mails? So last minute. Plus they are incapable of providing a good reasoning, even some guidelines seem to be asserted out of thin air... IATA, US federal govt, sg customs and ICA dont even have such rules... now im forking $21 to return an item that's totally fine
Vpost 回复2019-10-23
Hi Antjony, Thank you for having taken your time to provide us with your valuable feedback ..we are sincerely concerned and apologise that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of our services.
Use vPost only if you do not have other alternatives. You won't be wrong.
Vpost 回复2019-10-23
Hi Young Wong , thank you for your feedback . we value each and every feedback we receive .Kindly contact us via our helpdesk so that we can assist you further .
Below is what make me to change from VPost to other forwarders.
Initially, I have chosen economy shipping and was ready for payment but I went to the promotion page and then I used the return key back to the payment page.
I did not realised that the shipping method had changed to standard shipping instead of economy shipping and proceeded to make payment.
After receiving msg from credit card company and realised the mistake, contacted VPost immediately to cancel this transaction.
I have an online chat with customer service officer but the issue can't be resolved. The customer officer mentioned that the transaction cannot be cancelled citing Company business model/policy does not allowed for cancellation after payment.
I found it is ridiculous and inflexible.
How can a consumer based corporation do not have cancellation or reversible policy ?
Guess I am the only one customer making this mistake...
Very bad experience with vpost .
Got worst recently.
I bought medicated plasters from a Japan drug store. It was considered dangerous item. I had to pay up more to get it shipped to a local Japanese address. They wouldn’t waive the charges. No discretion to discern on what is dangerous. Salon pas medicated plasters are dangerous ? Don’t use vpost if u can help it
If I could give -1 star, I would. I've had multiple negative experiences with vPost and I will not use them again after this last ordeal. I would suggest you guys not to either.
I always check the items I order are not on their prohibited list. I purchased a chemical-free non-hazardous item which wasn't listed on their prohibited list - yet they claimed it as dangerous. First, they labelled it wrong and called it fuel. I was shocked, as I know I didn't purchase fuel. So I asked them to check.
Then, they labelled my item a fertilizer - which is not true and they refused to acknowledge this no matter the documents I sent to support this. Even the name of the item indicates it is not a fertilizer. And none of them could explain to me, which part or what proof they have to state that my item is a fertilizer.
It took them days to respond each time, and the whole ordeal going back and forth lasted more than a month. By then the window to return my item is over and it has gone to waste. All my items were also delayed.
This wasn't the first time either. I just don't know why I gave them too many chances. Now never again, so much time and money wasted.
Please do not use vPost service. It's lousy, unreliable, dishonest, inaccurate, slow and expensive. For the cost they charge you for their services etc, I don't think it's worth it. They even addressed me by another person's name once in one of their replies, how can that even happen?
I'm utterly disappointed with vPost. It's been such a painful experience. Seriously - do NOT use vPost.
Order some baby stuff and the item already show delivered and sign off by vpost since 12 Dec but already 2 weeks still can't track from vpost website. Send email and chat with them but the response is as bad as the warehouse. If you expected your item urgently please don't use them they will miss your date. :(
I used vPost for the first time last month and had 2 parcels shipped to their USA facility. One parcel was received and shipped to me in Singapore without any issue. However, the other parcel was shown to be received by vPost on November 15th but vPost did not show any receipt on my account.
Issues like this will occur and I have no problem as long as they are resolved efficiently. Unfortunately my experience with them was the total opposite. First of all, there is no email address or contact number on their website for you to contact them by. Secondly, the chat app for you to contact them connects you to a call centre in India that is not customer friendly at all. They person on the other end is slow to respond and has a set script that they dare not deviate from.
In my case, they asked for me to send them the invoice of the purchase and proof of delivery. I duly sent them the email I received from the vendor showing invoice, tracking number and the date my item was delivered. What did I get in return? Another email asking for exactly the same documents that I had already sent. I tell them I had already sent them the documents in my first email and since then I have heard nothing. It's been over 10 days and despite a follow-up email I have still not had a reply back. vPost - I will never use you guys again!!!!
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