I had been using a paid Wellhub subscription for the biggest part of a year and only been using it for my local pool. I went to use it one day in October and they said I could no longer use it on my subscription. I had renewed my October subscription based on being able to use it. I tried contacting Wellhub a couple of times to question this and to ask for a refund for my last subscription but they do not respond. I therefore do no recommend due to making changes and non existent customer service.
Frustrating experience and limited (none) customer service.
We signed up for Wellhub and had limited control over how our schedule is presented to their members. This caused new customers to show up for classes/services that were not available. When we asked about cancelling they said they can't remove us from Wellhub for 90 days (!!!). How does that makes sense? Just deleted us from your database.
Now it's been well over 90 days and we still have people coming in from Wellhub.
Don't waste your time or effort with Wellhub. Classpass is simpler and they'll send you more customers.
Edit because it looks like I can't reply directly. I went back and forth with your team ~ 6 months ago and you assured me we were being taken off of the platform. People are still showing up from Wellhub because you have yet to remove us.
Wellhub are absolutely useless and do not care about anything except you being billed. I have had issues being able to check in at the time I’d like to go for a few months now. I have been bounced around between the centre and Wellhub each saying it’s not their fault and today my gym refused me entry. I am paying £60 for 2 memberships and rely on the gym for my mental health. It’s absolutely appalling how I was humiliated today and how Wellhub so easily say ‘well it’s not us it’s their issue’ yet when the centre contacted them it sounds like the issue is the 2 systems talking to each other. Not only that, but the interim solution was for our names to be noted and for the centre to bill Wellhub and GUESS WHAT, Wellhub REJECTED the invoices despite us being members of Wellhub. You don’t look after your customers and I will be speaking to my company to look into going with a different provider as this months of you not providing any clarity.
Wellhub 回复2025-11-13
Hi Farah,
我们非常抱歉听到您有不愉快的体验，对于这种情况给您带来的不便和压力，我们深表歉意。
我们看到您已经联系过我们的客服团队，他们目前正在调查您具体的签到问题。
请别担心，我们在这里帮助您。我们会尽快解决这个问题，让您恢复正常使用，不再有任何问题。
感谢您的耐心。
Hi Joey,
感谢您的反馈。
我们想向您保证，我们平台上的每个健身合作伙伴都与我们签订了有效的合同，以履行所提供的访问权限。我们理解在本地设施层面偶尔可能会发生沟通不畅的情况，对于造成的困惑我们深表歉意。
我们很乐意进一步帮助您！我们之前通过Trustpilot联系您请求更多详情，但似乎我们没有收到回复。
为了确保我们能尽快为您解决这个问题，请随时通过我们的帮助中心直接联系我们：https://helpcenter.gympass.com/en-gb/contact，或通过我们的社交媒体渠道联系：Instagram @wellhub 或 X @wellhubhelp。😊
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