Most reviewers were unhappy with their experience overall. Many people highlighted that customer service was completely unhelpful, leaving buyers stuck with faulty items and lacking proper support. Reviewers frequently reported serious problems with hardware quality, noting that several components broke down quickly during normal use.
Some reviewers were happy with the hardware performance, praising the exceptionally fast shipping times and solid build materials. A few other people also felt that the devices looked great and provided a comfortable feel when operating flight simulation software. Consumers mentioned that everything worked wonderfully at first, delivering an enjoyable experience before any potential issues arose.
WinWing is garbage, I can't express this strongly enough! Their product are just ok but, BE AWARE, they have ZERO customer service or support, so if you want to buy any of their junk just know you are 100% on your own, no refunds no support no customer service period! Oh, you can open a BS ticket but that will just be a waste of time as they have no intention of helping, you just go round and with reponses every second day. The date of experience at the bottom is just when this started, it goes right up to current time. Should have known better to have ordered anything from communist China, this is all on me, hoping you heed the warning and steer clear of this company, there are lots of reputable companies out there, this isn't one!
Returns and Refunds Must Not Exist - No Customer Support
After spending over $1000 with WINWINGSIM over the years on good products I am very disappointed with my last experience. Due to how item was listed on website, I accidently ordered 2 of one item even after clarifying online that indeed the item came in two parts. Tried to return the other item that cost me $164.56 and was told there would be a "restocking fee"... Still wanted a majority of my money back. Item was received at their return warehouse, and I have now waited an additional 14 days for a refund. I feel there will be no refund in sight. There are other companies making quality flight sim stuff now, WINWINGSIM is not our only answer. I have cancelled all pre-orders for the newer stuff they are offering.
I would like to put zero stars but unfortunately that is not available as an option.
I have bought the TOP GUN MIP from them and after very few hours of use the UFC part of the system got one of the buttons stuck in the on position, I tried to communicate to WinWing the problem and believe guys I tried all my best with the simplest English and I never got to make them understand the problem, they really lack of knowledge and expertise in customer service and also the English language. At one point after sending them tons of videos and pictures that they asked me and chat with a lot of their "customer service" agents, they still didn't understand! At one point they told me they give me a 20USD voucher to spend on my next items and I laughed so hard I couldn't believe they were serious! I have spent 800 Euros for that crap product by the way. At the end they somehow decided to send me a new one, but off course they wanted me to show them that I destroyed the product I have at home, and once more after bouncing again with another bunch of agents I convinced them that the UFC was destroyed and they went ahead and sent me a new one, which also got one of its LCD broken after 5 hours of use! Again I went to customer support and they again asked me to send them pictures and videos and fill up damage form which I did, and again bounced back and forth with a different agent every day who gave contrasting answers with the previous ones, promising that the new UFC has been sent but then denying it and finally I snapped because I couldn't take their bullshit anymore and decided to write this honest review here. So to sum-up: WinWing is not that cheap, their products are cheap quality and their customer service is gonna be your worst nightmare ever!!! I wouldn't recommend anyone on this earth to buy from them.
I recently purchased the FCU and MCDU from Winwing, and both work absolutely great. The build quality is impressive, and for the price, you really can’t complain it’s truly plug and play. Everything worked straight out of the box.
The only area that could be improved a bit is the customer support, but overall, I’m very satisfied and can definitely recommend Winwing products.
Purchased a Ursa Minor Joy Stick in July 2025. Very little use but went to plug it in and found the USB-C female connector had come off the motherboard (currently rattling around inside) After completing a ridiculous fault reporting process, they have said that they "can supply a new motherboard but I have to pay"! Here in the UK , the product is still under warrenty (ie 6mths) . The supplier , purchased from the UK site, has to either provide a refund, repair the product, or replace, all without cost to me.
They sold me a Faulty UFC-1 Controller. The USB-C Port had not been properly attached to the Motherboard of the UFC, meaning after ony a couple days of use it would eventually fall out, a problem reported by other customers. Contacted support over this, they didn't offer any refund, just "$20" off if I wanted to but it again. The Product costed $200 including shipping. Absolute scam. Do not be tempted by their prices in comparison to other simware companies.
Winwing Ursa Fighter(R) encountered sensor issues within 3 months of minimal use (under 30hrs total).
What has followed is over two months of completely useless “diagnostic” talk with their customer service. All they will do if you have an issue with their product is make you test all kinds of things, open up the product (with tough to follow instructions) and then constantly say “they are forwarding to their tech team” without ever following it up.
I had a simple issue with the sensor for the flight stick itself providing erroneous data, making it impossible to use as it is faulty. After two months Winwing has not gotten any closer to providing a resolution to the issue and is now making me check stuff like the buttons on the top of the stick or whether the leds are working. None of this is leading to a solution, it is purely to try and wait out the 1-year limited warranty that they clearly do not follow.
I am extremely lucky, I only spent around $100 on their product, it could have been much worse.
AVOID Winwing if you want a reliable and functioning product!
Ordered an Orion 2 throttle joystick. Arrived within a week's time. Had to return it back as due to circumstances I could not use it. Item was not opened at all and returned back with tracking number NE418020412GB.
A month after I am still awaiting refund. Contacted LLoyds bank to intervene and get my money back.
Ordered the PFP 3N It arrived within 3 days. Quick and easy to set up, use with SimAppPro. A fantastic addition to my virtual flight deck at a very reasonable cost.
Avoid this company at all costs.
I believe this is a scam operation. They sent me a faulty joystick, and their so-called online customer service has been a nightmare. After multiple follow-ups over several weeks, they finally responded with: "It passed our quality control." That’s it.
First, they sent me a PDF instructing me to dismantle the joystick myself — which is absurd. Why should a brand-new customer be expected to take apart a brand-new product just to prove it’s defective?
Weeks later, they asked for a photo of the QC sticker. Then even more weeks passed before they simply said, “It passed when we sent it.” That’s not a solution.
All I asked for was a return and refund or a replacement — basic customer service. Instead, I got delays, excuses, and no accountability. This is not how a reputable company treats paying customers.
To the flight sim community: please trust me and stay away from this company. I’ve been flight simming for over 25 years and have never had such a terrible experience. Their positive reviews are likely inflated by paid promotions from big YouTubers. Don’t fall for the hype — spend your money elsewhere.
WORST JOYSTICKS IV EVERY USED. HATS BREAK USB BREAK INSIDE MOTHERBOARD NO SUPPORT AS OOHHH YOU HAVE MAN HANDLED THEM TO MUCH ABOLUTE RUBBISH - DONT BUY WINGWING YOU WILL REGRET IT - BACK TO THRUSTMASTER
EFIS purchased for FF A320 only partially works. Aftwer several attempts on getting support, their technical team accessed my computer but had to agree in the end that there is an issue trying to tie it up in XP11. Seven months later it is still not rectified.
I then decided to purchase the MCDU which arrived promptly and looks good but six months later I still cannot use it because they have not produced the necessary to make it compatible in XP11. Having contacted them numerous times, you get the same rubbish answers that are no help whatsoever.
Yes, the products and all they are producing looks good and is very decently priced BUT what is the point of producing items that you cannot use.
I find their customer service team totally ridiculous and this is a bright RED flag for XP11 users.
Package never delivered, no refund and terrible customer support
I ordered a joystick from WinWing, but the package was never delivered to my address. I contacted DHL about this and they told me that the package was in fact not delivered, even though it said so on the track and trace. I contacted WinWing about this, and they keep insisting that I received the package. Even DHL explaining that I never received the product isn't enough proof according to them. They keep on clinging to their "proof of delivery", which is just a screenshot of a track and trace document.
Conclusion:
- I have yet to receive a refund or a product.
- The customer support of WinWing is useless.
Ordered a panel on 1st feb with ETA of 45 days. We arrived at 101 days and no news from them. I opened a ticket last month and two days ago. Same reply, wait and check the online store (that propose for new orders 2 weeks ETA) and is false. Lot of people are waiting their products but still propose fake delivery time and no reply to customers. Avoid this company, not reliable.
Ordered a flightsim panel, never delivered, no refund yet
Ordered a flightsim panel. Delivery was attempted but the item was returned to Winwingsim due to apparently incorrect address. I confirmed with the shipper AND Winwing that the address was correct. Winwing refused to deal with the shipper regarding their mistake. They said they would issue a refund minus the cost of returning the item. A week and half later, there is no refund and according to Winwing the item was not returned yet. I have proof of delivery back to Winwing from the shipper. The Help chat is useless, they refuse to deal with the issue.
I bought the URSA MINOR Airline Joystick L, which arrived faulty—its internal mechanism was broken straight out of the box. Support refuses to replace it, claiming I mishandled it, despite zero external damage and zero actual use. Hardware was not fit for purpose. Very disappointing first experience and won’t buy from again. Searching Reddit you can find lots of similar issues.
Seriously check their Terms before buying - they sell you the product “as-is”. What about consumer protections in your region? They can just say you ‘mishandled’ it, point to some document and you’re out of luck.
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