Winwingsim (winwingsim.com) has a 1.9 out of 5 rating on OK.one, based on 47 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many people highlighted that customer service was completely unhelpful, leaving buyers stuck with faulty items and lacking proper support. Reviewers frequently reported serious problems with hardware quality, noting that several components broke down quickly during normal use.
Some reviewers were happy with the hardware performance, praising the exceptionally fast shipping times and solid build materials. A few other people also felt that the devices looked great and provided a comfortable feel when operating flight simulation software. Consumers mentioned that everything worked wonderfully at first, delivering an enjoyable experience before any potential issues arose.
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products are junk. have the whole MIP and Orion 2 HOTOS Max and after just 3 months 2 of the DDIs have failed and the USB on the UFC came off and their customer services refuses to help fix any of it. i even tried just getting some replacement parts and fix it myself but nope cant get parts because they are so cheaply made and no they wouldnt even sell me some rubber buttons to replace the ones that have torn already. now i have no flight sim cause half the equipment does not work, and i just bought the shit!!!!
DO NOT PURCHASE FROM WINWING! BUY VKB OR VIRPIL. THE WORST CUSTOMER SERVICE AVAILABLE. One of the switches broke after a year and i spent 2 days trying to get a replacement switch after telling them in the first 5 minutes I needed it. After 2 days of videos and pictures uploaded the Customer "Service" rep told me that a $7 dollar switch was going to cost $99 because of shipping. So, I asked for the part number of the switch and dimensions so I could find a replacement just to be met with we don't have that information.
After 5 months of normal usage on my Rudder Pedal, the palstic casing broke and now is only half working. I've contacted them for replacement part since it is under warranty, but they refused because of "not normal" usage(whatever that means, blaming my 150lb ass for the damage) and wants me to pay $100 for a plastic replacement part. Utter nonsense, there are 1000s of these nightmare stories and them taking advantage including straight up scamming and never sending the missing item. Do not trust this company, unless getting scammed is your hobby.
Won't honour warrenty, and claim it's customer damage.
USB C is srface mounted with 4 solder pads. No potting, not through the PCB, and no support from the casing.
A cheap crap design.
Charged 50% of the sticks value for a new USB PCB, and just "hung up" teh chat for 24 hours without any notice.
Nice stick, poor internal design, and NO Customer service
My purchase was subject to a very serious delay, which already created a poor first impression. Unfortunately, the experience only became worse from there. Customer service is practically nonexistent and extremely difficult to reach. It is very clear that there is no proper European support structure in place, which makes resolving issues even more frustrating and time-consuming.
To make matters worse, the product did not work upon arrival. The Orion HOTAS was not recognized by the software at all, making it unusable from the start. On top of that, SimAppPro is an absolute nightmare to deal with. The software feels extremely poor in quality, unreliable, and badly designed. Instead of helping the user, it turns a basic setup process into an unnecessarily frustrating experience.
What is most disappointing is that the company does not seem capable of properly supporting its customers when problems arise. When you pay for specialized hardware, you expect at least a functional product and responsive after-sales support. In this case, neither expectation was met.
The product might be acceptable when it actually works, but everything surrounding it — shipping, software, support, and overall customer experience — is honestly terrible. Based on my experience, I cannot recommend this company.
Please READ and TRUST me, NEVER buy from this company!
I ordered the URSA Minor Throttle and it broke after only 2 months because of quality issues
The WinCTRL support told me I will need to ship it back and pay for the shipping (17,49€). They also said that they will refund the shipping cost after the package arrives and sent out a new throttle.
The package arrived and about 1 month later the new package arrived at my house. But there was no throttle inside. They really sent me a 32 PACK Metal.
After writing back and fourth with the support for weeks because they hardly understand what you are saying and only reply with the same shit over and over again, they told me I will need to resend the wrong product back again, at my own cost (17,49€).
I didnt even get the 17,49€ back (until this day) that I paid for shipping the broken Throttle out and now they want me to pay again for their mistake?
I opened a PayPal Case and the only solution was to send the wrong item back, in order to get my money that i paid for the throttle. Thanks to PayPal, for covering the shipping cost.
Let that sink in please!
I would never buy from this company again, and I recommend that to every single one of you who is reading this review. Never ever buy from them!
First off, Winwingsim is not a scam! You can see the products in action on multiple FS Shows and the products are great.
Shipping is also very fast within the European Union. No problems with the hardware at all. Very good packaged and quality is of high material.
The backlighting of the products are superb! The switch are working nice and also the dimension are true to the original.
That said, the software support sucks! The only support they currently are developing for Airliner Cockpits is mostly on FS2024 and XP12. There are lots of flight simmers like me that cannot move to XP12 or are willing to move to FS because multi-monitor setup or expensive add-ons or even other reasons.
I bought lots of hardware but couldn’t use them because the announced support for XP11 but never delivered. They now even stopped developing on that platforms.
So hardware from WWS is only compatible with FS2020/24 and XP12.
Sinds 2026 I also noticed that the pre-ordering function isn't working anymore. They promise you a discount (which they have given in the past) but cancel your order so you have to re-order when the item is available without the discount.
Until 2026 support was very fast and tried to help you where the could, but that has changed also. Unfortunately if you need these products you just have to live with incompatibilities and not helping support.
Warranty denial on a 10-month-old product, no working contact email
Three buttons on my Ursa Minor Space/Fighter HOSAS failed during normal use within 10 months of purchase. When I opened a warranty ticket, they marked it as "Out of Warranty Period" despite my payment date clearly showing April 2025. Under EU consumer law, the warranty period is 2 years and the burden of proof lies with the seller, not the buyer.
To make matters worse, both official contact emails return "address not found", meaning there is no way to escalate the issue outside their own ticket system, which they control entirely.
I have filed a formal complaint with the EU Online Dispute Resolution platform. Avoid if you expect any post-sale support.
Customer support is diabolical. Trying to return faulty hardware, excruciatingly painful. I've spent a lot with these folks, they just don't care. Never again.
I bought the orion pedals, MCDU, FCU, URSA Minor Joystick, etc... most peripherals for ABUS 320. I had issues with the USB-C connector on the FCU and the Joysitck. I had to buy a new FCU because it was out of warranty. The joystick's USB-C connector also broke yesterday and they claimed through pictures that I sent that it was mishandled. No replacement, no refund. The company is asking to pay for a new board. I will never buy again from these people. The quality of the connectors is terrible.
The products are fine if you consider the price. Service is horrible, answering in endless circles until consumers give up.
One defect after 5 months can not be resolved, one package never arrived to to wrong labeling from the shipper. Shipping fee was never refunded because winwingsim (now winctrl) did not get in contact with the shipper (who privided a casenumber for the refund).
Winctrl is fine, as long as you can wait for your product and have no fault or need help. Documentation is non existent.
Not as bad as reviews make them out to be. Brilliant product.
Let me start by saying I have no vested interest in WinCtrl (formerly WinWing).
Since early December 2025 I've placed multiple orders totalling well over £1200.
All the items I've ordered have been showing as in stock and all were despatched within 24 hours. The only delay in receiving my items was New Year's Day.
I appreciate some people have had negative experiences. But that hadn't been mine.
One review on Trustpilot says they're a scam website. They definitely are not a scam website.
They do appear to have logistics problems with certain items.
The products are brilliant if you enjoy flight sims such as DCS or MSFS.
I ordered bunch of stuff to EU. Worth at least 2k EUR. first "batch" of 1k EUR worth was delivered, the other was on preorder. They keep postponing preorder delivery. Yes, I did not pay yet for this part but they set an ETA date and then change it to "coming soon". This happened several times. As one other reviewer wrote, "don't buy unless you want to wait for 6 months". Very dissapointed!
Pre-order placed in EU shop in September 2025. no order fulfillment, but showing availability in Global store. Delivery date always postponed. Unreliable supplier. WinWing stop doing always New announcements of products. Fulfill customer orders, otherwise you will disappear from the market faster, than you entered it
Scam website! Parcel never arrived, paypal is paying their game and left out of pocket by 130 pounds. Police case will be raised and these scammers will be reported to trading standards as well as other review websites!
Don't buy here only if you want to wait 6 months for your products. i pre ordered some stuff usually you get an email for payment when its available. i paid for my order so expecting shipment but after 4 weeks of waiting nothing. customer support is not of any help either. they just do not care and copy paste responses. i will wait for these products since i cant return what i already have and move on to another supplier.
I bought a ursa minor joystick a while ago, I knew it was on back order so just waited. It arrived within the given time frame and I love it. It feels so much nicer than the thrustmaster airbus version . I then decided to purchase the a320 efis (lh ) and the fcu , ordered on 03/01/26 and delivered in UK on 06/01/26 and i love them. They look great, work great and have a quality look and feel too !
I honestly thought that because all of the flight sim YouTubers promote this product such as Swiss001 and A320pilot that the process of buying the autopilot panel would be a walk in the park but clearly not, the screen came up with some clearly Chinese writing which immediately put me on guard and straight after it told me to pay, so being me I pressed buy for the panel next thing I see was it saying it was coming from China which was a big red flag and so I cancelled the order. Bad process. Poor trust. And shipment from China.
PS: Buy somewhere else.
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