We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.Providing perfect products and services for every customer is our service tenet!
Most reviewers were unhappy with their experience overall. Customers frequently complain about receiving low-quality items that look nothing like the advertised pictures, often getting flat prints instead of expected products. Consumers also state that orders often arrive severely damaged or broken due to inadequate packaging, leading to immense frustration. Buyers note that delivery times can be extremely slow, with items taking a long time to arrive.
Some reviewers were happy with their items, noting that gifts arrived in good condition and exactly as they had hoped. These individuals appreciated the prompt delivery and the acceptable appearance of the received products.
Horrible customer service DONT BUY FROM THIS COMPANY
Horrible ordered a memorial sign for our family dog that passed was delivered both times broken after several emails and follow ups declined a full refund.TERRIBLE CUSTOMER SERVICE NEVER WILL I BUY FROM THIS SITE AGAIN
Withgifts 回复2024-01-30
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at [email protected]om
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[[email protected]om]
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
I never received my item. Went to FedEx, UPS, and USPS and they did not have it.
Withgifts 回复2024-01-25
We are so sorry that the poor express service didn't satisfy you. we checked that your order still on the way.Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
It never showed up, i dont know whos fault it is, probably the mail service. But that doesn’t change the fact either.
Withgifts 回复2024-01-25
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number Email：[email protected]om, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number Email：[email protected]om, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
My feedback: you should give the dimensions of this product - my fault for not checking, but looking back online it does not give dimensions. It is so small, I'm not sure how someone puts the little trees in - with a tweezers??? Also, there was no sawtooth hanger included. It was shipped in a flimsy box so it could have fallen out, I guess. This is a $50 dollar item that will not be given as a gift now. I would be embarrassed to give it to someone.
Withgifts 回复2024-01-25
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at [email protected]om
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[[email protected]om]
We are so sorry that the poor express service didn't satisfy you. we checked that your order still on the way.Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Both items came completely damaged and not useable. the packaging was horrible and the metal on both was bent and dented all over. I tried to reach out to customer service and no one responded to me. I will never order from this company again.
Withgifts 回复2024-01-23
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at [email protected]om
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[[email protected]om]
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number Email：[email protected]om, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
Shipping took almost 4 weeks. Nothing like Christmas gifts arriving in January.
Withgifts 回复2024-01-23
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
My item, a National Parks wooden map, arrived a full month after it was supposed to arrive. I reached out to the company twice via email and received no reply. It wasn’t until I requested a refund through PayPal that I got a response and the item shipped. The item is only satisfactory and is unable to be displayed upright because the small pieces fall out. Nothing but disappointed with this company, this item, this experience.
Withgifts 回复2024-01-23
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at [email protected]om
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[[email protected]om]
It took a really long time to arrive. I bought it as a Christmas gift, in what I assumed would be plenty of time (several weeks before Christmas). It arrived several weeks after. When it did arrive, it was a lot smaller than I thought (could have been my oversight on the dimensions). But the worst thing is that the little trees to mark which national park they’ve been to we’re not included! It is useless without those little trees. I’m very disappointed. The only
positive is that even though it is small, it does look good.
Withgifts 回复2024-01-23
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at [email protected]om
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[[email protected]om]
Terrible company based out of China. Order a gift for my daughter for Christmas 10 days prior. Website stated 5-10 days to ship but now more than 30 days later the package still has not arrived. Don’t spend your money with this company you will regret it.
Withgifts 回复2024-01-23
We are so sorry that the poor express service didn't satisfy you. we checked that your order has been delivered.Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
The date of delivery was SO far off it isn’t even funny. I planned on getting this as an Xmas gift in December. It’s nearing the end of January and they still have to receive it. Never purchasing from here again.
Withgifts 回复2024-01-23
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number Email：[email protected]om, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
Have not received product. When I ordered it the website said it usually shipped in 10 to 15days. It’s been over a month and last communication listed April as ship date.
Withgifts 回复2024-01-23
We are so sorry that the poor express service didn't satisfy you. we checked that your order still on the way.Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
I wish that it would let me upload a photo of the monstrosity I received! Completely deceiving photos online compared to what I received. I’m currently trying to get my money back through PayPal.
Withgifts 回复2024-01-18
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: [email protected]. We will help you deal with it in time.
My package still hasn’t been delivered and it’s been almost 3 weeks. It was supposed to be delivered between 5-15 days.
Withgifts 回复2024-01-17
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
0 stars. Got sent a cheap and broken product at a very sensitive time. Thin piece of plastic. Then while speaking to customer service was begged to order a new one, i refused twice, then had to demand atleast a 70% refund cause I was offered only %20, and I still never got my refund and have been ghosted for almost a week now. Worst service I’ve ever had. Run for the hills. This is terrible. Thanks for adding on more stress to me during this sensitive time. Ur customers are going through grief, so thanks for making it worse.
Withgifts 回复2024-01-17
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: [email protected]. We will help you deal with it in time.
The photos are way too small to see the expression on the faces. And the middle engraving is off center and looks unprofessional. Plastic flap inside had to be readjusted by me. Absolute waste of money. That said, they were very responsive when I had to change my shipping address. 5 stars for customer service, 1 star for product.
Withgifts 回复2024-01-17
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: [email protected]. We will help you deal with it in time.
Order arrived within expected time period. The item ordered was also very well done and made for a great gift. The only downfall was trying to track the item; it wouldn't give a location as to where the order was, and would only say order has been shipped.
Withgifts 回复2024-01-17
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
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