At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Woodland Direct（woodlanddirect.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 199 条用户评价，属于美丽与健康分类，口碑良好。74% 的评价为 4 星及以上，13% 为 1 星；商家回复了 100% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-09-04。
Reviewers had a great experience with this company. Active buyers frequently praise the exceptional quality of the fireplace products, noting that everything looks realistic, functions properly, and fits their home spaces perfectly. Many people emphasize the remarkably fast shipping times and mention that staff members are exceptionally knowledgeable, professional, and friendly when assisting with custom orders. However, some customers also noted that heavy items occasionally arrived damaged or with missing essential components during transit. These reviewers expressed deep frustration regarding unhelpful customer support responses, rigid return policies, and unexpected difficulties when trying to obtain prompt replacements quickly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。这个屏幕正是我们燃木壁炉所需要的。它工作完美。很容易悬挂并用新的替换旧的。在电话里帮助我的那位先生非常有礼貌并且乐于助人，他花时间让我非常感激。这就是为客户提供的额外小服务。圣诞快乐
Thank you for calling and for your well wishes. Merry Christmas to you as well and thank you from the entire team at Woodland Direct.
伍德兰的推销员很棒。 我发送了尺寸，他帮助我完成了订单。
We have team of experienced experts who are always glad when customers call. Thank you for doing so.
到目前为止一切都很棒！一切都得到了专业且快速的处理，客户服务非常满意！
Thank you for these kind words. We were glad to serve and hope you'll call or contact us if we can be of further service.
我们购买的产品销量非常好。物品来得很快。
Thank you, Maggie. Woodland Direct appreciates you.
是的。 我得到了我需要的零件并且我的壁炉工作了
Thank you for the good news and great review, Gregory. We appreciate you.
很棒的产品！所有组件都制作精良。这是我从 Woodland Direct 收到的第二份订单。客户服务也很棒！这是一个简单的五星级推荐。
Thank you, Thomas. We are thrilled to see a happy repeat customer.
整个过程一团糟。 然后，当它最终到达时，它缺少调平螺栓，需要前往家得宝。 对于这个东西的成本，我的期望要高得多。 更多的产品和更多的客户服务，并且更少地试图责怪别人。 你拿了我的钱，因此任何问题都是你要解决的问题。
We appreciate you taking the time to let us know how frustrated you were with the process. Your feedback matters and we regret that you were disappointed with what had to be done to use your product.
对这家位于密歇根州的公司非常失望。他们确实对我需要的壁炉通风口撒了谎，但我仍然继续在网上从他们那里购买了两个共线烟囱通风口盖。 48小时后，我终于收到订单已发货的通知。三天后，只有一个人到达。 第二天安装人员就来了，所以我打电话给客户服务部的汤姆，并被告知需要 48 小时才能找到我丢失的零件。 三天后，我回电话，被告知可能还需要 72 小时才能找到我丢失的订单。 距离我下订单已经 48 小时了，12 天了，但仍然缺少盖子，而且仍然没有关于何时到达的答复。 做更好的人。亚马逊、格兰杰、我们供应贸易公司都在你们周围转圈。如果你搞不懂电子商务，那就回到零售业。
You are rightly frustrated and we regret the delay. Thank you for your patience while our team works to get you what you need to complete your project.
Thank you, Barry. We were glad to serve.
反应非常灵敏，乔什做得很好，肯定会再次购买
Josh will be thrilled to see that you called him out for his help and professionalism. Randy, we'd love to hear from you again.
最初，我的体验很棒 - 我购买了高级燃木壁炉，销售人员非常乐于助人，我很期待安装它。 不幸的是，壁炉有隐藏的损坏，当它被发现时（仅7个工作日后），他们声称已经超过了他们采取任何行动的最后期限......除了给他们更多的钱并购买替换零件，并告诉我，人们发现损坏“太晚了”是他们最常见的问题之一。 致安德鲁·英格拉姆：对于一家被认为是基于信仰的公司来说，你在领导和树立榜样方面做得很糟糕。您的客户是普通消费者、DIY 爱好者……我们习惯于购买项目所需的东西，研究需要做什么，并在 15-30 天后开始项目。当您自己的员工承认这是一个常见问题时，隐藏在 2-5 个工作日规则后面绝对是疯狂的。 至少我只买了壁炉，因为我打算稍后安装烟囱，我会欣喜若狂地将这项业务交给另一家公司……假设这块带有裂纹油漆的扭曲金属甚至可以挽救。
You took ownership of your product and had two days to report damage. You did not do that and for that reason we could not file a damage claim. We tell you that before you buy and do our best to include additional reminders. You were treated fairly and honestly. Thank you for your feedback.
我打电话给客户服务部，按照他们的测量视频指示对我的火箱进行了测量。我的代表非常乐于助人，帮助我选择了原木、燃烧器和点火方法。在她指导我完成最终订单后，我确信我做出了正确的选择。
You did the right thing by calling the hearth professionals at Woodland Direct. We were glad to hear from you and thankful for your business. Thank you.
拿了我的钱，用一个没有货车的托运人运送到农村地区，现在声称他们必须收到我无法控制的商品才能退款。 他们有一切机会找到可以交付的人，但认为工作量太大。 客户服务很差。 拒绝接听我的电话。
We have great logistics partners, but if a box truck is needed, we may not have an option. We were disappointed as well and would have preferred to have fulfilled the order. Thank you for the chance you gave us and this valuable feedback.
订购很容易，技术真的很有帮助。
We were glad to hear from you, Martha. Thank you for a great review. We were glad to hear from you and grateful for your business.
优质的产品和一流的客户服务！
Thank you, JT. We were glad you had a great experience and appreciate the positive feedback.
老实说，订购似乎是唯一不在黑色星期五折扣价的壁炉炉排是非常令人沮丧的。然后，当我与一位所谓的领导层人士交谈时，他们在客户服务方面表现得非常不理解。嘿，我很高兴我找到了尺寸、颜色和质量与我正在寻找的东西完美匹配的产品，但令人沮丧的是无法给予或什至尝试某种类型的善意。特别是因为伍德兰代表在 11 月 24 日的电话中向我承诺，感恩节我会得到我的炉排。
Thank you for your feedback.
燃烧器和原木看起来不错，但它们不会散发任何热量。就像零/nada/zip 中一样。 这是一个户外燃烧器，由专业人士安装，然后我们请了另一位专业人士来查看是否安装有问题，导致不发热。然后我们用价格只有 1/5 的燃烧器替换了它，并且从新的燃烧器中获得了大量的热量
Every bit of the heat provided by a vent free burner like yours stays in the home. They are nearly 100% efficient. If your setup is not producing heat, you need to call a professional installer who understands these appliances to look at how you are operating the unit. You can also contact our team as well, we're happy to hear from you again. You bought a high quality vent free log set. Let us help you get it to perform like it should be.
我的木架旧盖子需要更换。我打电话给 Woodland Direct，不知道那是否是我得到原始封面的地方。他们找到了我 13 年前 2012 年的旧订单，并下了新订单！
Brian, we were glad you remembered us gave us the chance to serve you once again. Warm regards from the entire team here at Woodland Direct.
Loren, we weren't able to see a record of your purchasing with Woodland Direct. I'll include a request for information, but we'd love a chance to see what happened and why you feel like this.
我买了一个通风系统，但它不能很好地给房间供暖。 1个月后，我放弃了系统并购买了一个无通风系统。伍德兰甚至不给我折扣！
Patrick, we processed the return and you bought a ventless gas log set from us. We're confused. Thank you for this feedback, but it does not seem to reflect what actually happened.
共 199 条符合条件的评价
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