Great delivery!
All parts received in a timely manner and in great condition!
Woodland Direct 回复2025-12-18
Thanks for the good report, Sheldon. Thank you for the chance to serve.
关于 Woodland Direct
数据更新- 网站
- woodlanddirect.com
- 分类
- 美丽与健康
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 199 条评价
- 差评回复率
- 100%（40/40 条）
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商家自述
At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Woodland Direct靠谱吗？
Woodland Direct（woodlanddirect.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 199 条用户评价，属于美丽与健康分类，口碑良好。74% 的评价为 4 星及以上，13% 为 1 星；商家回复了 100% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-09-04。
评价综述
AI 生成Reviewers had a great experience with this company. Active buyers frequently praise the exceptional quality of the fireplace products, noting that everything looks realistic, functions properly, and fits their home spaces perfectly. Many people emphasize the remarkably fast shipping times and mention that staff members are exceptionally knowledgeable, professional, and friendly when assisting with custom orders. However, some customers also noted that heavy items occasionally arrived damaged or with missing essential components during transit. These reviewers expressed deep frustration regarding unhelpful customer support responses, rigid return policies, and unexpected difficulties when trying to obtain prompt replacements quickly.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Exactly what I ordered
Got exactly what I ordered and item is exact to specs. Great quality.
Woodland Direct 回复2025-12-17
Thank you, Tom. We appreciate the great feedback and a 5 star review.
My fireplace has not been installed yet…
My fireplace has not been installed yet so I really couldn't tell you if I am happy with it. I responded to your email to say that yes I received my order and it took me to the survey.
Woodland Direct 回复2025-12-17
Hello and thank you, Florence. Let us know if we can help when it comes to for your install.
We love the fireplace screen
We love the fireplace screen. In fact, we ordered a 2nd one!
Woodland Direct 回复2025-12-17
Christopher, that is a great compliment. Thank you for your business....and your business.
Easy ordering and fast delivery
Woodland Direct 回复2025-12-17
Hi, Tina. We were glad to have what you needed, right away. Thank you!!!
配送很快
Fast delivery, great customer service!!
Woodland Direct 回复2025-12-18
Thank you, Jacob. As an online retailer, this is a good report to find.
Great product
Great product. Just what I was looking for.
Woodland Direct 回复2025-12-18
Hello, Paul. We were glad to have what you needed when you needed it. The entire team here at Woodland Direct appreciates you.
Good Customer Service
Easy to order, ordered the wrong door. Customer support reached out the following day and got it all resolved. Got everything resolved quickly and the lead time was faster then expected!
Woodland Direct 回复2025-12-05
We were glad to help. Thank you for the chance to serve and help you get exactly what you wanted and needed.
the price was a bit high
Woodland Direct 回复2025-12-17
Thank you for this feedback.
V helpful advice over the phone and the…
V helpful advice over the phone and the grate arrived quickly . We’re very pleased with it.
Woodland Direct 回复2025-12-05
Thanks for the chance to help you find a new grate. We appreciate your kind words and this amazing review.
Priced right and great service
Priced right and great service, what more do you want.
Woodland Direct 回复2025-12-05
Being known for good prices and good service is a pretty good reputation to have. Thank you for the compliment and the great review.
High quality wood burning fire pit wagon wheel grate
It was a little difficult to place the order. However, the item I ordered was high quality and exactly what I needed.
Woodland Direct 回复2025-12-05
Thank you for your business and patience. We're glad you love your new high quality grate.
经验不是很好
经验不是很好。 我的订单（包含燃烧器/远程系统的包裹在运输过程中损坏。我提出了投诉/索赔（实际上只是按照电话指示发送了带有图片的电子邮件）。我收到一封电子邮件回复，说有人会回复我。没有人回复我。我在 3 天后回电，他们说有人会联系我。他们从来没有这样做。我将损坏的部件重新组装在一起，包括远程系统的伺服电机。让它工作。仍然没有人打电话。.8 天后收到我的第一封电子邮件询问进一步问题仍然没有电话。直到今天也没有回电话。
Woodland Direct 回复2025-12-05
Thank you for this feedback. We regret the frustration on your experience after the sale. Thank you for the chance to see where we can get better.
下单很方便
Easy to order. Product is GREAT!
Woodland Direct 回复2025-12-05
Many thanks for your business and this kind review.
Excellent Fireplace Upgrade and Customer Service
I recently purchased a gas log set for my fireplace and couldn’t be happier with the experience. The product is exactly what I wanted—high quality and a perfect fit for our home. My salesperson was fantastic to work with: very helpful, responsive, and guided me through the process with ease. Highly recommend this place for anyone looking to upgrade their fireplace!
Woodland Direct 回复2025-12-05
Your guide was Chris B. and he has a tremendous amount of experience in the hearth industry. You were in good hands and we're glad for the chance to help and serve you.
long wait time
extreme wait time in excess of 3 months
Woodland Direct 回复2025-12-05
We are anxious for you to have what you ordered so that you can start enjoying it as soon as possible. Thank you for letting us know how a delay like this effects your experience. We appreciate your feedback.
It took way too long for my order to…
It took way too long for my order to process, 2 weeks. Actual shipping was pretty good timing but processing it to be shipped was terrible. I called a few times for some help with log placements and the first guy said he would send it on email, never did. Called back and got a girl and they had problems finding instructions too. Finally called again and 2nd girl emailed it right over. I called back a 4th time to see if there was video to show log placement since none of them were numbered to follow the instructions, got the first guy and he knew my name and that I had called a few times (caller id, I guess). He was short, aggravated I had called a few times and trying to get off the phone in a hurry. Fireplace is pretty nice, but rest of process would make try to use another company next time.
Woodland Direct 回复2025-12-05
This is disappointing to find. Thank you for the chance to see where we can improve on the experiences we are providing to our customers.
Quality Product for price
Quality Product for price. Received item timely
Woodland Direct 回复2025-12-05
5 stars and a good report is always good to find. Thank you for your business and for letting us know how we did.
We are very pleased with your products
We are very pleased with your products. This is our second time ordering for y’all and will recommend you every time
Woodland Direct 回复2025-12-05
Thank you, Sara. We are glad we gave you a reason to come back. Thank you for your business.
On time, well made
On time. Easy to assemble. Well made. Very functional. Would buy more products.
Woodland Direct 回复2025-12-05
Jerry, we're here when your ready for anything else and you are always welcome. Thank you.
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