AirDNA

Thank you for taking the time to share your feedback. We're sorry to hear that you experienced an error when attempting to cancel your subscription. We understand how frustrating that must have been. If you ever encounter an issue with the cancellation page, our team is available to help through the live chat on the platform, by email, or via the contact form on our website. As outlined in our Terms & Conditions, cancellations can be submitted either through your account or in writing, and need to be received at least two days before the renewal date to prevent the next billing cycle. We appreciate your feedback and are sorry that your experience with our support did not meet your expectations. We continually review customer feedback to improve both our platform and the support we provide.

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We would like to clarify that the full subscription amount is displayed at checkout, and it is stated that it's an annual subscription throughout the payment process. The total amount due is shown before payment is completed, and customers are informed that the subscription is billed annually. Due to the nature of our product and the immediate access it provides to valuable, non-returnable data, we do not offer a free trial of the full platform. However, we do provide a sample market, "Broken Bow Lake," where users can explore the platform's features and see the types of datasets and insights included in a paid plan before making a purchase. In addition, our free plan allows users to explore all global markets with limited information. While our policy does not provide refunds once the paid features have been accessed, we did make an exception in your case. As a compromise, we credited your account with the amount to subscribe to the monthly plan and refunded the remaining balance. We understand your frustration and appreciate you taking the time to share your concerns. If you have any questions about the platform or would like help understanding the available features, our team is always happy to assist.

Thank you for sharing your feedback. We’re sorry to hear that your experience with our support team left you feeling disappointed. As outlined in our Terms & Conditions, subscriptions renew automatically unless cancelled at least two days before the renewal date. Because the cancellations were requested after the renewals had already processed, we were unfortunately unable to issue refunds for those charges. Regarding the confusion around the third charge, this was due to a typo in the communication from our agent, and we clarified shortly after that your subscription would remain active until the end of the current billing cycle in June. We understand how frustrating that misunderstanding must have been, and we apologize for the confusion caused. While we’re unable to offer refunds for missed cancellations, we have offered an account credit for the last amount paid, which can be used toward a future subscription if you decide to return.

Thank you for taking the time to share your feedback about your experience. We’re sorry to hear that you were disappointed with the platform. We would genuinely appreciate the opportunity to better understand your concerns, as we did not receive specific details or examples through our support channels that would allow us to investigate the issue further. If you’re willing to share more information with our customer support team, we’d be more than happy to look into it and assist. Because our platform provides access to valuable, non-returnable market data and analytics, we’re unable to offer a free trial of the full service. That said, we do provide access to a free sample market called Broken Bow Lake, which allows users to explore key platform features and preview the types of datasets and tools included with a paid subscription before making a purchase. We always welcome constructive feedback and remain available to review any specific concerns you may have regarding the platform, features, or data quality.

Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with our dynamic pricing tool. We understand how frustrating pricing inconsistencies can be. We’re currently building a brand-new AI-powered revenue management and dynamic pricing solution called AirDNA Adapt, designed to deliver precise and responsive pricing recommendations for hosts and property managers built on the foundation of the best data in the industry. We're confident that Adapt will give you accurate pricing based on your host strategy. Regarding the refund request, we do need to apply our refund policy consistently across all accounts to ensure fairness to all customers. While we understand this may be disappointing, the 50% refund offered was provided as a goodwill exception beyond our standard policy. We truly appreciate your feedback, as it helps us continue improving both our products and customer experience.

Thank you so much for your feedback! We're glad you received great support and that you like our product.

Thank you for your feedback. We understand how frustrating this situation can be. As outlined in our policy, once data has been exported from the platform, we’re unable to offer a refund or subscription adjustment. Since the subscription provides immediate access to valuable, non-returnable digital data, our policy does not offer a refund once the platform has been utilized. If you have any questions about your subscription or would like help getting the most value from the platform, our team is always here to assist.

Thank you for the wonderful feedback! We’re thrilled to hear you’ve had such a positive experience with the platform and our response times. We’ll be sure to pass along your kind words to Lemine. We’re glad he was able to help and make things clearer for you. We truly appreciate your recommendation!

Thank you for your kind words. We’re happy to hear the platform has been useful in exploring markets and that our support team was helpful!

Thank you for taking the time to share your feedback. We’re sorry to hear that the platform didn’t meet your expectations. To clarify, we do offer a sample market within the platform where you can explore features and preview the types of datasets included in a paid plan before making a purchase. Our data covers all key industry metrics, including revenue, average daily rate (ADR), occupancy rate, and RevPAR. As our product is a digital subscription that provides immediate access to valuable, non-returnable data, our policy does not allow refunds once the platform has been used. That said, we’re always open to feedback and would be happy to review any specific concerns you have about the data if you’d like to share more details with our team at [email protected]

Thank you for your kind words! We’re glad you had a great experience with our team and that Lemine was able to help quickly. We’ll be sure to pass along your feedback!

Thank you! We’re glad you found the insights helpful and appreciated the support from our team.

Thank you for your feedback! We’re very glad we could assist you quickly and resolve your concerns.

Thanks for sharing your feedback. After reviewing your account, we can see that on February 8th, you claimed a discount offer for the following monthly renewal. For clarity, subscriptions renew automatically on the anniversary date unless they are cancelled at least two days before the renewal date, as outlined in our terms. Because the cancellation was made after the renewal had already been processed, the charge was applied. Unfortunately, we’re not able to issue refunds for missed cancellations. If you have any other questions about your subscription or the platform, our team will be happy to help.

Thank you so much for the kind words! We’re really glad to hear you find value in the insights AirDNA provides. We always aim to treat our customers fairly, and it means a lot to hear that reflected in your experience.

Thank you! We’re glad you experienced such a fast response and great service.

Thanks for taking the time to share your experience. We’re really sorry to hear the platform hasn’t met your expectations. Our data comes from large-scale data scraping, and we use a machine learning model to distinguish between guest bookings and host-blocked dates. Because of this, there is a margin of error. That said, across the board, we match Airbnb with 94.9% accuracy and Vrbo with 98.7% accuracy, based on publicly listed financial filings. Regarding refunds, as the platform provides immediate access to valuable, non-returnable data, we’re not able to offer refunds once it has been utilized. We confirm your subscription will not renew at the next billing cycle. We take feedback on data quality very seriously, and we’d really appreciate the chance to look into the examples you mentioned. If you’re open to it, please share a few specific cases, and we’ll have our Data Quality team investigate them.

Thank you for leaving a review. We're delighted to hear you're enjoying the service!

Thank you so much for your thoughtful feedback! We’re delighted to hear that Claudia was able to support you with professionalism and care. We always aim to handle situations fairly and with understanding, and we’re glad she could provide a positive resolution. We truly appreciate your recommendation — it means a lot to us!

Thank you for leaving a review! We're glad to hear you had a good experience with us and received a timely resolution.