AirDNA

Thank you for the kind feedback! We’re so glad our team could assist promptly and resolve your issue. It’s great to hear our data is helping you manage your properties effectively.

Thanks for sharing your thoughts and feedback. We’re sorry to hear the product didn’t meet your expectations. AirDNA tracks data from over 10 million properties across 120,000 global markets, and because of the volume of data involved, we recommend using the platform on a desktop or laptop for the best experience. We’d also like to note that cancellations need to be submitted at least two days before the renewal date. While we’re unable to offer refunds for missed cancellations, we did offer an account credit that you can use whenever you’d like. If you choose to take the credit, we’d be happy to set up a one-to-one call to walk you through the platform, highlight key features, and help you get the most value from the tools and data. Just let us know — we’re here to help.

Thank you for sharing your experience with us. We appreciate you taking the time to provide your feedback. After reviewing your account and our previous correspondence, we can confirm that your subscription renewed automatically, in line with our terms & conditions. These state that subscriptions renew for the same duration unless a cancellation request is submitted at least two days before the renewal date. As no cancellation was received before that time, the renewal was processed as scheduled. While our policy does not allow refunds once a renewal has been completed, we did issue a 50% refund as a goodwill gesture and it goes beyond our standard policy. We’re sorry to hear the platform didn’t feel valuable to you. We always aim to be transparent and act in good faith, and we’re more than happy to investigate anything specific that didn’t meet your expectations. Feel free to reach out to our customer support team, and we’ll do our best to help. You can contact us at [email protected]

Thank you for taking the time to share your experience. We understand how frustrating this can be. To clarify, we do offer a sample market on the platform where you can explore the paid features and get a clear view of the datasets and tools included before subscribing. Regarding the additional charge, subscriptions renew automatically on the anniversary date unless they’re cancelled at least two days before the new billing cycle begins, as outlined in our terms and conditions. You can cancel at any time directly from your account or with help from our support team. We take data accuracy and platform performance very seriously and would really appreciate the opportunity to look into the issues you mentioned. Please feel free to contact us at [email protected] and our team will be happy to review any data discrepancies or filter concerns with you.

Thank you for the great feedback! We’re so glad that the platform and our data have helped you benchmark your pricing. It’s great to hear our customer support team has been helpful as well!

Thank you for sharing your experience with us. We try to make it as clear as possible that subscriptions must be canceled at least two days before the renewal date to avoid being charged for the following billing cycle. As the cancelation was submitted after the renewal had already processed, the subscription remains active until the same date the following month. We also take data accuracy very seriously. Our platform data is updated monthly, and if you’ve identified specific examples you believe are inaccurate, we’d be more than happy to review them with our Data Quality team if you can share the details with us at [email protected] If you have any questions about your subscription, our data, or would like help navigating the platform, our support team is always happy to assist.

Thank you for sharing your feedback, and we’re sorry to hear about your experience. We do offer a free sample market on the platform so users can explore the paid features and understand what’s included before subscribing. Regarding cancellations, our subscription becomes fully accessible immediately upon purchase, and because it includes downloadable digital data, we follow a strict refund policy once access is granted. That said, our team is always here to help you get the most value from your plan, and we’re happy to personally walk you through any features or questions you may have.

Thank you! We’re glad to hear you’re enjoying the platform and had a positive support experience.

Thank you for taking the time to share your experience. We’re so sorry to hear about the frustration surrounding your renewal and understand how unexpected charges can be upsetting. Our records show that the subscription was renewed, as a cancelation was not submitted before the anniversary date. As outlined in our policy, automatic renewals occur unless canceled before two days before the renewal date. Although the renewal was processed, our team reviewed your case and issued a partial refund, as an exception to our policy, as well as canceled future billing, so no further charges will occur. We truly appreciate your feedback — it helps us improve both communication and the customer experience. If you have additional questions or would like us to take another look at anything on your account, we’d be happy to help.

Thank you for your review — we’re thrilled to hear that our data and insights have helped plan your short-term rental. We also offer powerful tools and insights to help optimize your hosting strategy once your listing goes live!

Thanks very much for leaving a review. We’re glad our team could respond quickly and resolve your issue.

Thank you very much for writing a review! We're happy you received great support from Chris.

Thank you for leaving a review! We’re glad to hear you received perfect support.

Thank you! We’re delighted to hear that Claudia was helpful and that our data supported your investment decision.

Thank you for the wonderful feedback! We’re so glad Claudia was able to assist quickly and make the process smooth and easy. We’ll be sure to share your kind words with her!

We are happy to hear that our support was helpful. Thank you for your positive feedback, and appreciate you sharing it with us!

Thank you for your feedback. With the free version, you can explore all global markets and view selected metrics and insights. We also offer a free example market that showcases the platform’s features and the types of data available in a paid plan.

We're happy to hear that your refund was processed quickly. Thank you for your positive feedback!

We're happy to hear that our team has been helpful as you learn about the STR space. Thank you for taking the time to share your positive experience with us!

Thank you for your wonderful feedback and for leaving a review! We’re delighted to hear AirDNA has been such a valuable resource in your work over the years, and we truly appreciate your recommendation.