Alibaba.com

THANK YOU FOR GREAT SERVICE

Marie Marie法国 · 写过 1 条评价 · 体验于 2026-08-12 · 发表于 2026-08-28

Perfect !!!

Kate Ward美国 · 写过 1 条评价 · 体验于 2026-08-20 · 发表于 2026-08-28

My rep is wonderful

My rep is wonderful, smart, thinks things through, helpful, so April Ren is her work name and she is perfect! All of my products were well boxed for their trip - everything arrived on schedule, with lots of communication, so tracking was also excellent.

Michael Bruno南非 · 写过 1 条评价 · 体验于 2026-08-28 · 发表于 2026-08-28

Complex Order Arrived Correctly in South Africa

Ordered devices, specialist devices, for delivery to South Africa. I was concerned because the Postal Service in South Africa is unreliable. My packages arrived via professional courier services successfully and on time. I received exactly what I ordered, on a complex multi part order.

Ricky (Myanmar Motor)缅甸 · 写过 2 条评价 · 体验于 2026-08-29 · 发表于 2026-08-28

cool and make easy for trade

cool and make easy for trade. Congrats!

As always good service and reliable…

As always good service and reliable quality. Thank you!

Another great purchase from Alibaba

Another great purchase from Alibaba. I have never been anything but very happy with Alibaba. I hope I can do a lot of business going forward and that all of us can think win / win and interact with each other in courteous and professional way from now on - Like we get to enjoy on Alibaba.

Not recommended

Not recommended – serious damage and poor quality We placed a trial order of 7 modular container kits from Dongyang Changen Integrated Housing Co., Ltd. The goods were paid in full in advance and were expected to arrive as new and undamaged products. After delivery, we found significant damage to several components, especially the wall panels and aluminium profiles. Some sandwich panels were severely damaged, with the outer metal sheets separating from the insulation. Several profiles were also heavily scratched, dented or deformed. Because of the damage, 2 of the 7 container kits can no longer be sold as new products to our customers. We documented the damage with photos and videos and submitted the evidence to the supplier and Alibaba. Unfortunately, we did not receive a satisfactory solution. The compensation offered was far below the actual loss and costs caused by the damaged goods. This was a trial order because we were considering significantly larger future orders if the quality was satisfactory. Unfortunately, our first experience did not meet our expectations. Our experience: significant transport damage, quality problems and an unsatisfactory solution to the complaint. Based on our experience, we cannot recommend this supplier.

Emily Harris美国 · 写过 4 条评价 · 体验于 2026-08-01 · 发表于 2026-08-27

Worst customer service ive ever had the…

Worst customer service ive ever had the displeasure of working with. Alibaba sent my 500 dollars worth of jewerly, it was delivered to the wrong house, they literally had me running around and proving myself 20 times l. I had to repeatedly do the same thing over and over and I had proof of the logistics company delivering to the wrong house, ot didn't matter, they kept saying it says its delivered blah blah, they know people will eventually just give up. It sucks. This was for my business, and I took a huge financial loss Adding this after the sent that reply to " look into things further" what a joke and YET ANOTHER WASTE of my time, I clicked on the link, and it took me to the generic , AI computed "help bot" once again they tried to make me run around, once again they acted like they would help me (took keep up appearances im sure) dont order from alibaba, you'll pay them 300 , trusting to receive your goods, they will give you the run around for a month, and eventually you'll just give up. Order from companies that you trust.

It's an amazing experience

It's an amazing experience. The product was genuine and new; the whole transaction was very smooth and professional. I am very satisfied with the company overall!

MARK Atchison美国 · 写过 2 条评价 · 体验于 2026-08-26 · 发表于 2026-08-27

i am very happy about the ptoduct…

i am very happy about the ptoduct exatley what i order yhe only thin i didnt like was the wait time i order it last week of june and it came the last week of AUG but overall i am happy i did business with this company you will be pleased with product the came right on time for the first week of football season my customers will be happy as well

Good communication

Good communication. Good price, good quality. A pleasure to buy from.

Astrid Penders Charlie Penders美国 · 写过 1 条评价 · 体验于 2026-08-26 · 发表于 2026-08-27

Great platform for custom product development

Alibaba has been very useful for finding manufacturers and developing custom products. I especially appreciate being able to communicate directly with suppliers, discuss detailed product requirements, order samples, and make improvements before moving into production. I’ve had some very good experiences with responsive suppliers who are willing to work collaboratively on new product ideas.

gueorgui gueorguiev保加利亚 · 写过 4 条评价 · 体验于 2026-05-20 · 发表于 2026-08-26

Order 20154112501048848

Order 20154112501048848 - Seller committed customs fraud, goods returned, Alibaba refuses Trade Assurance refund ​I am formally requesting a Senior Supervisor Review for Order 20154112501048848. ​The 30-day Trade Assurance rule cannot be used to protect a fraudulent seller. Here are the undeniable facts: ​Customs Fraud & Forced Delay: The seller issued a fraudulent invoice of €200 instead of the real value. This caused an official customs block and extensive inspection delays entirely beyond my control. ​Counterfeit / Non-Compliant Goods: The 5 phones delivered were incompatible Chinese regional market versions, not European compliant. ​Platform Interface Failure: When goods arrived, the "Refund" button was missing from my order page. I contacted live chat multiple times, but your team failed to provide a working link before the system timer lapsed. ​Goods Have Been Returned: I have physically shipped back all 5 phones. ​The supplier is currently in possession of both my payment and the returned goods. ​Keeping this order closed constitutes unjust enrichment facilitated by Alibaba. Please manually authorize the Trade Assurance refund or escalate this case to the Legal & Dispute Management Team.

Absolutely horrible experience

Absolutely horrible experience, I opened a dispute because I was sold a completely different item that was listed, I sent photos, videos. It was also faulty. Yet Alibaba closed the case and said no refund, yet I’m meant to be protected by purchasing through them. Don’t waste your money. SCAMMERS!!!

I purchased an item through AliExpress…

I purchased an item through AliExpress that was not delivered to my house. I complained to AliExpress but they refuse to assist. The invoice shows the seller as Alibaba.com, with receipt no B10NZ20260726008798. Do not buy from these people. They do not deliver your goods and steal your money. Terrible, Terrible bunch of thieves.

Unresolved trade assurance refund of 11,529,82 USD

I am writing this review as a last resort regarding Order 27823812501041341. A refund of $11,529.82 USD was approved more than 40 days ago under Alibaba Trade Assurance after the supplier failed to fulfil the order. However, the funds have still not been returned to me. After weeks of chasing support, I received a written confirmation from Alibaba Senior Customer Service (Lily) stating that the platform has failed to process the refund and that they are unable to provide a resolution date. Furthermore, they are not providing the official SWIFT MT103 confirmatiion receipt. Holding $11,529.82 USD of customer funds for more than 40 days while admitting internal processing delays is a direct violation of the Trade Assurance terms. I demand immediate intervention from Financial Director og Legal management to release the funds and issue the official payment documentation (SWIFT MT103/remittance receipt) within the next 24 hours. If this is not resolved immediately, formal complaints will be submitted to financial regulatory authorities (HKMA). Regards David Update since: A new refund request via bank transfer (TT) was submitted on September 5th. As of today, I still have not received my money, and the process has completely stalled. Communication has broken down entirely. Lily from their Escalation Team is no longer responding to my messages, and I have received neither an update nor proof that the transfer was ever initiated. I expect the company to take responsibility immediately by either processing the payout right away or providing a valid SWIFT receipt as proof of transfer.

Easy to buy and receive

Jason Reiland美国 · 写过 1 条评价 · 体验于 2026-08-21 · 发表于 2026-08-26

Alibaba makes it easier to connect with my Suppliers

Alibaba makes it easier to connect with the suppliers I need for my busy business.

Michael B加拿大 · 写过 2 条评价 · 体验于 2026-07-24 · 发表于 2026-08-25

Review (⭐ 1 star):

Review (⭐ 1 star): I purchased 100 commercial-grade ratchet straps for professional car hauling use from a supplier on Alibaba.com. Upon first use, the straps suffered a critical structural failure — the swivel pins fractured under standard operating tension, making them unsafe and illegal for commercial vehicle securement. I submitted clear evidence to Alibaba's Trade Assurance dispute process, including photographs of the fractured hardware and written communication from the supplier's own representative acknowledging the product could not withstand normal operating conditions. Throughout the process, the supplier's responses were evasive and never genuinely addressed the safety issue — yet Alibaba's dispute system still closed the case with a $0 refund via an automated system timeout, before my final evidence could be manually reviewed. I contacted Alibaba to request a proper review of this decision but received no substantive response. I was ultimately forced to file a chargeback through my bank to recover the funds. This experience showed me that Alibaba's Trade Assurance protection, which the platform advertises as a safeguard for buyers, does not function as promised when it actually matters — especially in a case involving a documented safety hazard. I've since moved my sourcing to another platform. Update (August 25, 2026): Alibaba responded publicly here saying the case was "formally escalated to the relevant team," but I want to note that my review does not include any order number, case ID, or identifying details — so there was nothing in this review alone to actually escalate. As of this update, no one from Alibaba has contacted me through any channel regarding this matter. This response appears to be a generic reply rather than an actual review of my case.