Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services.
However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Broken bookshelf and unacceptable dispute handling
I am extremely disappointed with my experience purchasing from Chongqing Bomuxuan Furniture Co., Ltd. through Alibaba.
I purchased a bookshelf from this company on 23/05/2026 and did not receive it until 23/07/2026, approximately two months later. When I opened the package, the bookshelf was damaged. The timber was cracked and there were dents and marks caused by loose screws moving around inside the packaging. I photographed the damage immediately.
I contacted the seller as soon as I discovered the damage and they initially agreed to refund me. However, I never received the promised refund.
I then opened a dispute through Alibaba. This is when the situation became extremely frustrating. The seller claimed that I had provided the wrong delivery address. I paid through PayPal, which had my correct delivery address attached to the payment, and the parcel was successfully delivered to that correct address. Despite this, the seller produced an address label that did not match the correct address attached to my PayPal payment and continued claiming that I had supplied the wrong address. I completely dispute that claim and have evidence showing the correct address used for my purchase.
The seller also claimed that I had signed for the delivery, which is simply not true. The delivery driver left the package at my door and drove away. I have a text message sent to the delivery driver immediately after delivery showing that I had collected the parcel from my door and discovered it was badly damaged after opening it. I did not sign for the parcel.
The seller also questioned why I did not open the package in front of the delivery driver. In Australia, customers do not normally stand there unpacking and inspecting a large piece of furniture while a courier waits. Parcels are commonly delivered to the door and the driver leaves. Suggesting that I should have opened the entire package in front of the driver does not change the fact that the item arrived damaged.
Because the seller had initially agreed to refund me but then began disputing what had happened, I became concerned that I would be left out of pocket with a broken and unusable bookshelf. I therefore raised a dispute through PayPal.
PayPal agreed to refund the purchase, but the seller required the damaged bookshelf to be returned to China. The bookshelf weighs approximately 7 kg, and the original shipping charge alone was AUD $101.89. I paid approximately AUD $195.59 in total for this order. I do not believe it is reasonable that a customer should have to deal with the cost and difficulty of internationally returning a large damaged piece of furniture when it arrived broken through no fault of their own.
I have evidence supporting everything I have stated, including photographs of the cracked and damaged bookshelf, photographs of the packaging, the shipping label, my Alibaba receipt, my PayPal payment details showing the correct delivery address, and my communication with the delivery driver immediately after delivery.
At this point, this is not even about the approximately $200 anymore. It is about principle. I believe the way this matter has been handled is wrong, and I am not prepared to simply accept it. I received a damaged product, reported it promptly and provided evidence. I should not then have to defend myself against claims about an incorrect address or signing for a delivery when I have evidence showing otherwise. I will continue to stand up for myself because customers should not be treated this way.
What makes this even more disappointing is that I previously had very positive experiences with other Alibaba sellers who were helpful, honest and accommodating. Unfortunately, my experience with Chongqing Bomuxuan Furniture Co., Ltd. has completely damaged my confidence in shopping through Alibaba.
Based on my experience, I would not purchase from this company again. I strongly recommend that anyone considering buying from this seller document absolutely everything, including the condition of the package and product immediately after delivery, all messages with the seller, and all payment and delivery information.
Reply to you message posted on the 28/08/2026
Thank you for responding, however I will not be contacting support again. I have already spent more than enough time trying to resolve this through Alibaba and provided extensive evidence during the dispute process.
Posting a public response asking me to contact support may give the appearance that further help is available, but that does not reflect my actual experience with Alibaba’s dispute process.
My review is based on what genuinely happened, and I am leaving it here so other buyers can make an informed decision before purchasing through the platform.
Alibaba.com 回复2026-08-28
Hello, thank you for sharing your experience. We're genuinely sorry to hear about the difficulties you faced with the supplier.
If you’re willing to share your order details, please contact our support team directly at:
https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz.
This will allow us to investigate your case thoroughly.
Thank you for bringing this to our attention.
I am extremely disappointed with my recent purchase of the Xiaomi 17 Pro Max through Alibaba.com.
The supplier clearly promised to send an original/genuine Xiaomi 17 Pro Max, but after receiving the order, I found that the product appears to be fake/replica and not the original product that was promised.
I contacted the supplier and provided my concerns and evidence, but the supplier is not accepting responsibility and is refusing to acknowledge that the product received is different from what was promised.
This has caused me financial loss and a serious loss of trust. I expected better protection and accountability from both the supplier and Alibaba.com.
⚠️ My advice to other buyers: Please be extremely careful before purchasing mobile phones or other branded products from Alibaba.com. Verify the product's authenticity, specifications, IMEI/details, supplier credentials, and all promises in writing. Keep screenshots, photos, videos, invoices and chat records as evidence.
I am raising this matter through Alibaba.com's dispute/complaint process and expect a fair investigation, appropriate action against the supplier, and a full refund.
Based on my personal experience, I strongly recommend buyers exercise extreme caution before purchasing this product from this supplier.
#Alibaba #AlibabaComplaint #Xiaomi17ProMax #FakeProduct
Alibaba.com 回复2026-08-25
We sincerely apologize for your experience with your order and we truly value your feedback.
If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. So we can look into this further, and we'll do our best to review the situation and share guidance for future orders.
Thank you for bringing this to our attention.
Transaction Details:
AliExpress Order Number: 8210187808508405
Payment Method: Visa Card (ending in 3215)
Transaction Date: March 23, 2026
Total Amount Charged: 740.48 PLN
Dear Legal and Compliance Team,
I am writing to lodge a formal legal complaint against Alipay Europe S.A. regarding an unresolved refund issue and potential unjust enrichment concerning AliExpress Order No. 8210187808508405.
On March 23, 2026, I purchased an item for 740.48 PLN. Following my legal right to withdraw from the contract, I requested a return. A prepaid return shipping label was eventually provided by the merchant (ANBERNIC). I dispatched the return package on August 5, 2026, and according to official logistics tracking, the merchant successfully received and signed for the returned goods on August 10, 2026.
To date, I have received neither the product nor my funds.
The merchant and the automated AliExpress platform claim that a refund of 700.45 PLN was processed. Furthermore, during a chargeback procedure with my issuing bank (mBank S.A., Poland), your automated system falsely declared to the bank that the dispute was resolved via a completed refund.
I hereby state under full legal responsibility that no refund from AliExpress or Alipay has ever been credited to my bank account or Visa card (3215) since August 10, 2026. My bank statements conclusively prove a zero-balance entry regarding this transaction. Furthermore, there is an unexplained and unauthorized discrepancy of 40.03 PLN between my original payment (740.48 PLN) and your alleged refund amount (700.45 PLN).
As the licensed payment institution handling this transaction in the European Union, Alipay Europe S.A. is legally obligated to ensure transparent and accurate settlement of consumer funds under EU payment services directives (PSD2).
Therefore, I demand that Alipay Europe S.A. immediately provides:
The Acquirer Reference Number (ARN) or Reconciliation Reference Number (RRN) for the alleged refund of 700.45 PLN, allowing my bank to manually trace the funds.
A detailed merchant settlement receipt showing the exact date, timestamp, and target account numbers of the processed refund.
A formal explanation for the unauthorized deduction of 40.03 PLN.
If the refund has failed or was stuck in your intermediary systems, I demand the immediate remittance of the full 740.48 PLN to my original payment instrument.
Please be advised that if this matter is not resolved within 7 business days, I will escalate this formal dispute to the Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg (as your primary financial regulator) and the Polish Financial Supervision Authority (KNF), alongside a formal intervention request through the Polish Financial Ombudsman (Rzecznik Finansowy).
I have attached the official complaint refusal from my bank showing your platform's claims, alongside the postal tracking proof of delivery from August 10, 2026.
I await your urgent and manual review of this matter.
Sincerely,
Alibaba.com 回复2026-08-28
Hello, thank you for sharing your feedback. We understand your frustration, but please note that Alibaba.com and AliExpress are separate platforms with different seller networks and support teams.
If your order was placed on AliExpress, you will need to contact the AliExpress customer service team directly for assistance. They will be best placed to look into your order and help resolve the issue.
Thank you.
Full of scammers. Two orders on different days have not been delivered, and the tracking number does not exist.
I contacted customer service, and just got fobbed off.I tried to buy a gaming box from a supplier on alibaba. Every item I selected to buy. They sent a message saying out of stock, and had to apply for a refund. I had ordered other stuff from them, and was worried, as something didn't seem right. So I tried to cancel the order, and it was escalated to alibaba. The seller kept saying no refund, and I would have to have the order. This went on for two weeks, and I was getting no help from alibaba. So, I let the orders to be dispatched. There was no tracking number from the seller, just a telephone number to contact in China if there were any issues. Two weeks later. I got a message from alibaba, saying the payment has been unfrozen, as the items had been delivered. Well, the items have not been delivered, and trying to get my money back is a nightmare. The seller just puts 0.00 refund, and then the dispute runs for another week, and this keeps running like this. the seller knows how to play the system, and hopes that people get sick of waiting, and just gives up. Well this is not going to happen. I have stopped spending on alibaba, and moved to another supplier, and won't buy again until my issues have been sorted. Keep away from sellers who have only been on there for a year.
Order numbers
435294845862683
and
#308273326501020892
Alibaba.com 回复2026-08-24
Hello, thank you for sharing your experience.
We are truely for the frustration you’ve experienced with your dispute.
To help us investigate thoroughly and provide timely support, please share your order details with our dedicated service team via:
https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz.
We’ll work closely with you to resolve it — and also improve our service for future orders.
Alibaba.com scammed me out of $5,200 in 2008. I purchased a laser from Beijing Adss Development Co., Ltd., a company advertised on Alibaba.com. Beijing Adss Development Co., Ltd. ultimately sent me a defective piece of junk instead of a laser. I then posted an appeal to the Chairman of the Government of the People's Republic of China on four websites. Then, in 2008, Beijing Adss Development Co., Ltd.'s registration was cancelled on Alibaba.com. But today, August 24, 2026, the scammers and fraudsters, Beijing Adss Development Co., Ltd., are back on Alibaba.com, and my account has been blocked. Thus, the Alibaba.com website promotes the products of scammers and fraudsters, such as Beijing Adss Development Co., Ltd.,
Alibaba.com 回复2026-08-24
Hello, we're sorry to hear about the problems you had with the supplier.
If you're willing to share the details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. So we can look into this further.
Thank you for bringing this to our attention.
I received my order (glasses) damaged. Almost half of them were broken. I have updated evidence of poor packaging and damage. The request to provide a video of the unboxing is absurd, as it implies that one should film oneself every time a package is received (even if the package is not damaged on the exterior). From the evidence provided, it is clear that the damage is the result of poor packaging. Glasses placed in a box without protection, what could go wrong? Moreover, despite paying for trade assurance, the delivery was delayed by more than a month. Ridiculous!
Alibaba.com 回复2026-08-25
Hello Andrea, thank you for sharing your experience.
We sincerely apologize for the frustration you’ve experienced with your order dispute. We have successfully identified your order and are currently conducting a detailed review of the associated details.Your case has been formally escalated to the appropriate internal team for prompt and thorough resolution. We will keep you informed of any developments.
We sincerely appreciate your patience and understanding.
My Biggest Problem With Alibaba Isn’t the Products — It’s the Review System
UPDATE: Alibaba responded to this review asking me to contact their team through a link they provided so they could investigate my specific case. I copied and pasted the link exactly as provided, expecting to reach someone who could review my order and address my concern.
Instead, the link simply took me back to Anna, Alibaba’s AI assistant, with no apparent way to reach the team Alibaba said would review my case.
I appreciate that Alibaba publicly responded to my review, but directing me back to an AI chatbot does not address the issue I raised. My concern remains very simple: Why did my ability to review the product disappear after my return was approved?
If Alibaba genuinely wants to investigate my case, I would be happy to provide my order information to an actual representative who can review what happened and provide an explanation.
COMPLAINT:
I have now made two purchases through Alibaba within approximately eight months. Overall, the ordering process was easy, communication through the Alibaba app worked well, and even the return/refund process was relatively straightforward. However, I have a serious concern about Alibaba’s review system.
Before purchasing, I carefully checked the sellers’ ratings and reviews. Both companies had five-star or very high ratings, which gave me confidence in placing my orders. Unfortunately, both products I received had significant problems.
My first purchase was for swimming pool lights. Before ordering, I specifically communicated with the supplier and was assured that the lights were the same type as those already installed by my pool company. When they arrived, they were not. To the supplier’s credit, they worked with me and provided money for return shipping to a U.S. location, which made the return relatively easy.
My second purchase was for 20 heavy-duty parasol/umbrella covers. I had previously purchased similar covers through AliExpress that were heavy-duty, lasted approximately three years, and had straps sewn into the covers so they could be secured in windy conditions.
The Alibaba product I received was substantially lower quality and, most importantly, did not have the sewn-in securing straps shown and described in the product listing. The supplier initially offered approximately a 15% refund if I would keep the covers. When I declined, additional offers followed, eventually reaching a 50% refund plus separate straps if I would keep the merchandise. The supplier explained that returning the 20 covers would result in shipping costs and other expenses for them.
I understand why a supplier would prefer to negotiate rather than pay for a return. However, a large discount does not solve the problem when the product is not something I can use.
Here is my biggest concern with Alibaba: after my return was approved, my ability to leave a product review disappeared.
That concerns me far more than the return itself.
How are future buyers supposed to make an informed decision if a customer who receives a product that is materially different from the listing, returns it, and receives a refund can no longer review that product?
This makes me question how accurately Alibaba’s seller ratings reflect actual customer experiences. Buyers who receive satisfactory products can leave positive reviews, while customers who return unacceptable products may not be able to share their experience at all.
Alibaba should allow verified purchasers to leave an honest, factual review regardless of whether they kept or returned the merchandise. A returned product does not mean the customer’s experience did not happen. In many cases, the reason for the return is exactly the information future buyers need to know.
I have no complaint about how easy Alibaba makes it to order, communicate, or process a return. My concern is the transparency and credibility of the review system. Alibaba should reconsider this policy because customers need to see both the successful purchases and the purchases that went wrong before deciding whether to trust a supplier.
Alibaba.com 回复2026-08-25
Thank you for taking the time to share such a detailed and thoughtful review.
We genuinely appreciate your feedback, and we're sorry to hear that your experience with the review system. We'd like to look into your specific case further. Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order details so we can review what happened.
Thank you again for taking the time to report this matter.
Seller lied in dispute, Alibaba support does not verify technical details. Order 28573336501047305.
I ordered a car fender and provided the seller with the exact VIN / vehicle frame number and OEM manufacturer numbers. I double-checked with them multiple times before shipping, and they confirmed it would fit. They sent completely the wrong part that doesn't fit my car at all.
In the dispute, the seller shamelessly lied, claiming they "provided the fenders based on the vehicle frame number given by the customer". Alibaba's arbitration completely ignored my chat logs and proof. They forced me into an "Easy Return" process. While I might get a refund for the item, I am still losing money on import taxes and wasted time because Alibaba refuses to hold lying sellers accountable for shipping incorrect items. Absolute lack of professional technical verification. Avoid this platform for car parts.
Alibaba.com 回复2026-08-25
Hi Marcin, thank you for your feedback.
We’ve located your order and are reviewing it. Your case has been escalated — the relevant team will contact you directly to discuss the situation.
Thanks for letting us know!
I did not recieve my goods. The supplier told me lies about shipping fees.
Alibaba.com 回复2026-08-25
We sincerely apologize for your experience with your order and we truly value your feedback.
If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz.
Thank you for taking the time to report this matter.
3 good deals, 1 scammer. Money was refunded from Alibaba :)
I was nervous at first dealing through Alibaba because I wasn’t sure how good their trade assurance program was and if I would get my money back if a deal went bad. But after having a bad deal and finding out how they actually handled it, I’m much more confident now with the platform and I am definitely giving it a five star review because they dealt with a tricky situation with the supplier that tried to mislead me and they judged it properly and ended up giving me my full refund back, which was almost $4000 so I can say Alibaba is definitely a good platform to source materials from other countries and will make sure the deals aren’t shady or scams. I was going to buy a $13,000 diesel generator from a manufacturer in China and it needed certification from the EPA in order to clear customs. The supplier showed me an epa certificate for a different product and tricked me into making the deposit on the generator which was $3600. After doing some research I found out they didn’t have the proper certification and it would’ve been seized by customs when trying to ship it to me. They refused to give my money back and tried to keep it. I applied for a refund through the trade assurance program on Alibaba and it took about a month, but they reviewed all the correspondence between me and the manufacturer and the documents they showed me that were for a different product and how they tried to pass it off as being for the generator I was buying. It took a while, but eventually they returned a complete review of the transaction which was a fully detailed judgment with about 12 bullet points and the supplier had time to try to rebut all these bullet points which they failed miserably at so the judgment was totally in my favor and found that the supplier was at fault for all the issues about the transaction. So it was ruled in my favor and the judgment was a complete refund so my deposit was returned to me completely and I am very happy with it so I’m confident doing business here now after three or four transactions. Three went great, one was a shady supplier and tried to scam me. Alibaba returned my money. I’m confident doing business through Alibaba now that I see how they deal with scammers. It might take a minute but they deal fairly with everyone so as long as you read the rules and know how to do proper business it is a safe place to source equipment and materials direct from the manufacturer.
🚨 OFFICIAL MEDIA RELEASE & OPEN INVITATION FOR JOURNALISTS / TECH BLOGGERS / INVESTIGATORS
ATTENTION TO ALL MEDIA RESOURCES, NEWS OUTLETS, AUTOMOTIVE BLOGGERS, AND INVESTIGATIVE JOURNALISTS:
I hereby officially grant unrestricted legal permission to copy, share, broadcast, and publish all materials, screenshots, data manifests, and case logs related to this corporate trade fraud case (Alibaba Case ID 1000386250131 / US SEC Case No 17235471920) across any public media platforms, news channels, TikTok, Facebook, YouTube, or tech blogs.
The international community must see how a multi-billion dollar platform actively colludes with fraudulent factories to cover up cross-border customs contraband. A 145-kg electric road vehicle was criminally smuggled into the European Union under a falsified DPD/LINEX courier manifest declaring it as "0.5 kg SNOW BOOTS" by a shadow proxy agent "Serge" from "YS Logistics China" in Belgium, completely wiping out the 17-digit VIN from state tax databases. DHL Freight Latvia has officially confirmed in writing that zero customs declarations exist for this cargo.
I possess the absolute, unedited forensic folder, including full chat logs, physical labels, state rejections from the Road Safety Directorate (CSDD), and a 72 MB live high-definition screen recording of the European government tax portals proving the absolute zero record for this VIN.
IF YOU ARE A JOURNALIST, INFLUENCER, OR INVESTIGATOR AND YOU WANT TO EXPOSE THIS HUGE UNDERGROUND SMUGGLING LOOPHOLE IN THE EU:
I am fully prepared to provide the complete, raw unedited evidence folder and high-definition media packages straight to your corporate email.
Please contact me directly via my official verified electronic mail:
olegamus at inbox lv
Let's hold Alibaba Group accountable for systemic compliance failure and trade manifest manipulation!
Alibaba.com 回复2026-08-23
Hello oleg, thank you for your feedback.
We have located your order and escalated your case. Our related team will contact you directly as soon as possible.
Thank you for bringing this to our attention.
My experience has been bad and I got no support when a couple orders arrived with factory defects and or of poor quality. I had to provide so much evidence and the seller none and they always side with the seller. Making a refund claim becomes so time consuming only to get denied after clear evidence was submitted in pictures and videos. I lost money and stuck with products of poor quality and incomplete wiring making some lamps useless. I also recently intiated a refund because a supplier shipped the product to someone else and I never got my order that was placed in April. The did not get refunded the full amount because Alibaba still charged me fees. I should not be charges these fees because supplier sent the product to another customer who decided to keep the order which was a custom design for me. I don't understand the protection this platform offers when I get none when there is defects or missing shipments. I get no support as they are only siding with the suppliers and making it very difficult for a buyer as they will keep asking for more and more evidence wearing you out after hours of work. I am very upset over the lamps that had incomplete wiring and the seller getting away with that while I wasted my money on a factory defect. No evidence had to be provided from the seller showing these lamps were done correctly but me as the buyer had to provide so much multiple times.
Alibaba.com 回复2026-08-23
Hello, we're sorry to hear about the problems you had with your order. We understand how frustrating it can be when the resolution process doesn't meet your expectations.
If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. So we can look into this further and resolve your dispute as soon as possible.
Thank you for bringing this to our attention.
company give excilent communication and help to choose right product i need for my car MB?W204
it is valueable price for the brand LEMFODER control arm
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