Alibaba.com connects buyers and suppliers from around the world
以上内容由商家自行提供，未经平台核实。Alibaba.com（www.alibaba.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 949 条用户评价，属于购物与时尚分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 52% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Protecting the client from exploitation and their insistence and strictness to good business standards by suppliers. However we still have dubious middleman that are always a threat to the reputation of Alibaba as a platform. Make sure that only manufacturers are selling product to prospective clients. Find a way to get rid of these middleman.
Anna on the alibaba chat. Was very helpful. I’m so pleased she sorted out the problem and arranged for the right instrument to be delivered to me. Many thanks, Shaun 😊
Alibaba.com guaranteed a delivery date, their customer service told me to dispute if it did not arrive on time, then they won't take the dispute without proof it was not delivered (?!). They won't let you speak to a live person, only AI and I would NEVER recommend them or use them again. Lots of double speak and empty promises. Stay away is my recommendation.
Hello, we're sorry to hear about the problems you had with your order. If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. So we can look into this further and resolve your order issue as soon as possible. Thank you for bringing this to our attention.
CRITICAL PUBLIC WARNING TO ALL USA & EU CITIZENS: Alibaba Group’s Trade Assurance platform is an internationally compromised infrastructure operating a shadow protection network for black-market smugglers. As a European Union resident, I executed a $2,550.00 USD transaction under strict Trade Assurance DDP (Delivered Duty Paid) terms for a road-legal electric motorcycle. What was delivered to my jurisdiction was not a compliant vehicle, but an illegal piece of smuggled commercial scrap permanently rejected by the State Road Safety Authority (CSDD Latvia) due to an absolute lack of mandatory customs clearance in the European SAD database. THE FULL CHRONOLOGY OF ECONOMIC CRIME AND DOCUMENT FORGERY: 1. THE FORGED LOGISTICS MANIFESTS: To systematically evade EU import taxes and compliance checks, the vendor in Wuxi (Jiangsu province), operated by Mike Chen, forged official international shipping manifests. To shipping carriers, this 145 kg electric motorcycle was fraudulently declared as "snow boots" (weight 0.5 kg) and loose "lithium batteries" (weight 15 kg) to bypass official EU vehicle registries. The specific unique VIN chassis number was left completely blank in European customs registries, resulting in a dangerous, untraceable vehicle. This illegal, non-compliant export transaction occurred directly under the jurisdiction of the Wuxi Municipal People's Government and the Mayor of Wuxi. 2. ADMISSION OF MANUFACTURING DEFECTS: In the official secure system logs, the Seller explicitly confessed in writing to critical structural hazards, offering to ship a replacement steering locking nut because the vehicle arrived incomplete and mechanically unsafe for public roads. Later, the merchant launched severe verbal attacks inside the logs, using derogatory language, calling the consumer "a person who completely lost all conscience" (丧尽天良) to deflect accountability. 3. PHYSICAL PROOF OF INSTITUTIONAL MEDIATOR CORRUPTION: When a formal legal dispute was initiated, lower-level regional Alibaba mediators abandoned all guidelines of neutrality and entered into a corrupt administrative alliance with the smuggler. On August 17, 2026, at exactly 02:23:49 server time, the Seller committed procedural suicide by openly uploading a written confession of out-of-system telephone collusion with Alibaba's staff. The seller literally published on Alibaba's own servers: "感谢纠纷团队的致电！！我会耐心等待你们做出判决！" Official Translation: "Thanks to the dispute team for the phone call!! I will patiently wait for your judgment!" Regional lower-level clerks are actively bypassing secure corporate servers, holding private telephone consultations with black-market smugglers on their personal mobile phones, and actively coaching them on how to manufacture false defenses to block refunds to defrauded European citizens. CORPORATE ULTIMATUM AND REGULATORY ESCALATION: Alibaba Group is a public entity traded on the New York Stock Exchange (NYSE: BABA) and is strictly bound by international corporate transparency and the Foreign Corrupt Practices Act (FCPA). Operating a shadow network where regional clerks coordinate with smugglers to protect a corrupt local vendor in Wuxi is a catastrophic violation of federal listing compliance. The central Anti-Corruption Department (lianzhengalibaba-inc.com) has been formally notified and handed an uncompromising 24-hour ultimatum to seize this file, terminate the corrupt regional clerks, and execute a mandatory 100% full refund of $2,550.00 USD to the direct buyer If Alibaba Group fails to freeze this rigged process and enforce its corporate guidelines within 24 hours, this complete unedited file, containing the server-stamped proof of internal telephone collusion, will be officially filed with the U.S. Securities and Exchange Commission (SEC) Whistleblower Program Office, the National Public Complaints Administration in Beijing (国家信访局), the Wuxi Municipal People's Government (Office of the Mayor of Wuxi), and the international trade press. Alibaba Group has 24 hours to protect its NYSE compliance and market value, or allow global regulatory authorities to execute a forensic anti-graft audit on its infrastructure. Dispute Case No: 1000386250131 Buyer Contact:
Hello oleg bel, thank you for your feedback. We have located your order and are reviewing the details carefully. Please rest assured that we have escalated your case to the related team. We will work to resolve your dispute as soon as possible. Thank you for bringing this to our attention.
Great customer service. On-time delivery. Responded quickly. Easy to work with.
I ordered an ice cube maker in Chine fpr shipping to the Philippines. Everything went smoothly. Alibab was great connecting us to Nantong Bolang Energy Saving Technology Co., Ltd., and they in turn satisfied our every need, making us a happy customer!
Very bad experience with Mr Niu ShaoKe from the compagny Jining Senman Trading Co., Ltd. We agreed for a DDP shipping, on the PI he mentionned DPA, so I asked him to modify. His answer was "If you don't trust me, then there's nothing I can do to help you"
Hello, thank you for sharing your experience. We're genuinely sorry to hear about the difficulties you faced with the supplier. If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. So we can look into this further, and we'll do our best to review the situation and resolve your order issue as soon as possible. Thank you for bringing this to our attention.
I will never purchase off this site Alibaba the seller off furniture been ripped off twice now the seller don't trust there photos you get nothing like the photo the seller are good at letting the buyer total lies I've lost well be scammed out off £1400 stay away from this site upds Alibaba as gone with the seller %tsking my $605.84 that's £2000 I've now lost with Alibaba sellers scam site
Hello, thank you for your feedback. Based on your order information, we have located your case and are looking into it. Please rest assured that we have escalated this matter and a member of our service team will contact you directly. We will work to resolve your dispute as soon as possible. Thank you for bringing this to our attention.
Good Product Quality and packaging, Delivery Time shorter than expected.
I had a terrible experience with one of the Alibaba suppliers and wanted to leave a review to warn others about the issue. Because the payment to the supplier was made outside of Alibaba—which is common practice—I was unable to leave a review on their website. I approached Alibaba on several occasions, but they refused to assist and eventually stopped responding to my requests. Their actions give the impression that they are protecting suppliers rather than helping inform potential victims.
Hello Carlos Pintos, thank you for sharing your experience. We're genuinely sorry to hear about the difficulties you faced with a supplier, and we understand how frustrating it is to feel unheard when you're trying to protect others. If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. So we can look into this further, and we'll do our best to review the situation and share guidance for future orders. Thank you for bringing this to our attention.
Extremely poor behaviour when a complaint was raised they closed it by saying that they tried numerous times to contact me but reality was never. They supported supplier Jiangxi jintai power equipment. Supplied video of quality was of an unfinished generator which when mine arrived was different. They failed to notify me of the capacity to supply requested specs and than after the fact say I requested specs outside their manufacturing standards. The generators were suppose to conform to ce certification standards which Australia accepts but supplied units do not conform. One unit only ran for 2.6 hrs before failure and the suppliers response is they are quality
Hello Peter, we're truly sorry to hear about your experience with the generators. We have located your order and are reviewing the details carefully. Please rest assured that we have escalated your case. Our service team will contact you directly to discuss the situation and work with you toward a resolution as quickly as possible. Thank you for bringing this to our attention.
RECEIVED DAMAGED PRODUCTS. 0 HELP.. 0 REFUND DONT BUY ORDER #22481428501043866
Hello Diego, thank you for your feedback. Based on your order information, we have located your case and are looking into it. Please rest assured that we have escalated this matter and a member of our service team will contact you directly. We will work to resolve your dispute as soon as possible. Thank you for bringing this to our attention.
Fiona paid attention to what I wanted and followed my instructions, also recommended the best way to move forward to accomplish my ideas. I went through a lot of manufacturers who told me it couldn't be done, Fiona is the only manufacturer who understood me instantly and provided samples, and revised product to meet my standard. I'm really happy with this manufacturer.
Very pleased!! Will continue to use this service!
Just very fast delivery, great quality and superb customer service!
I love Alibaba more than Amazon. Great aftercare service. They take care of their customers.
Trade Assurance did not provide the protection I expected I am extremely disappointed with my experience with Alibaba and Trade Assurance. I purchased new machinery through Alibaba and have already spent over USD 100,000 through suppliers on the platform. I used Alibaba specifically because I believed Trade Assurance would provide protection if something went seriously wrong. The machinery arrived with significant damage. I provided extensive evidence, including photos taken when the container was opened, photos showing how the machines were secured, detailed damage photos, repair quotations, seller communication and an independent survey summary. Most importantly, the independent survey concluded that the damage was caused by insufficient securing during transportation. Alibaba itself previously acknowledged that the evidence initially indicated that the machinery was not delivered in the agreed condition. Despite this, my claim was rejected. I was repeatedly asked for additional evidence, including documents that I could not obtain because the full survey report was held by the seller’s insurance company. I also repeatedly submitted evidence that I had already provided. The supplier did not meaningfully cooperate during the dispute. At one point, after Alibaba requested additional information, the supplier submitted essentially only a telephone number instead of the requested documentation. I am extremely disappointed that after providing this amount of evidence, Trade Assurance did not provide what I believed was meaningful buyer protection. This experience has seriously damaged my trust in Alibaba. If Trade Assurance cannot provide meaningful assistance when new machinery arrives damaged and an independent survey supports the buyer’s position, I have to seriously reconsider making future large purchases through Alibaba. Based on my experience, I cannot recommend relying on Trade Assurance for significant machinery purchases.
Hello, thank you for sharing your detailed feedback. We're sorry to hear that the machinery you received arrived damaged and that your Trade Assurance claim experience did not meet your expectations, especially given the scale of your purchase history with Alibaba.com. We take all Trade Assurance claims seriously and review each case based on the evidence provided by both parties. We have located your issue and are looking into it. Please rest assured that we have escalated this matter and we will reach out to you for further assist. Thank you for bringing this to our attention.
共 949 条符合条件的评价
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