Alibaba.com

vitaliy shaulov美国 · 写过 1 条评价 · 体验于 2026-09-01 · 发表于 2026-09-30

Great and very reliable company

Professional and kind.

Professional, quick and kind Customer service. A reason to get married in China.

I bought a mini digger 7000 dollars

I bought a mini digger 7000 dollars. Turned up damaged. Rusty . Could not use aircon . Because drains battery . The rust after 2 weeks is unbelievable. Contacted alibaba. Told me .I could not return or have compensation. .do not use this company .

Una presa in giro infinita!!! Charge back chiuso 15 giorni fa

Una presa in giro infinita ora mi scrivono questo : Hello Daniele, we're sorry — and we can see exactly why this feels absurd and understand how frustrating that you still have not received a satisfactory answer. Based on the order number, we have located your case. The reason that refund has not reached you is the interaction with the chargeback you opened with your bank. But we have escalated your case to the senior team and the relevant team would continue to follow up your case and contact you as soon as possible with an update and discuss the situation. Thank you for your patience. Peccato che il charge back E’ stato chiuso già il 15 , quindi sono 15 giorni che tengono la pratica sospesa per non darmi il rimborso di 650 che mi spetta !!! Davvero un sito imbarazzante state attenti se non volete subire tutto Questo !!!

Mohanad Khalaf埃及 · 写过 5 条评价 · 体验于 2026-09-29 · 发表于 2026-09-29

Alibaba Trade Assurance covers up engineering fraud and invalid CE certificates

Alibaba’s Trade Assurance system has failed to protect international purchasers and is actively covering up severe industrial and technical misrepresentation executed by the verified supplier: "Cangzhou Huaye Intelligent Equipment Co., Ltd." I submitted definitive engineering logs and official chat transcripts proving a textbook bait-and-switch operation regarding the high-end L3-100 Pioneer Touchless Car Wash machine layout. The supplier utilized certified utility patents and premium specifications on their official storefront to secure the contract, only to downgrade the setup to a lower fixed-arm L2-100 configuration while attempting out-of-platform pricing manipulations under corporate stamps. Furthermore, the supplier openly displays an invalid, expired Turkish CE Safety Certificate (Integra96, lapsed since May 2023) to mislead buyers regarding high-voltage machinery compliance. Despite providing absolute evidence under Active Case #1702611, Historical Case #1639401, and Appeal #1924201, Alibaba's compliance handling remains a bureaucratic circle designed to exhaust the buyer instead of blacklisting fraudulent facilities. My capital remains 100% safe inside my own possession (Active deposit balance is exactly Zero 0.00 USD), proving I am not seeking cheap refunds. I am writing this to alert global enterprise buyers that Alibaba’s security protocols are a marketing illusion. Marketplace integrity is compromised when the platform prioritizes uncertified village workshops over international buyer safety.

Approved $29,293 Refund Stuck in…

Approved $29,293 Refund Stuck in Finance Department Order ID: 308524086001029092 My dispute was successfully resolved on September 18, and a refund of $29,293 USD was officially approved by customer service on September 21. The support ticket was marked as "Completed" because the customer service stage is fully done. However, the funds are completely stuck in your Finance/Accounting Department. The status still shows "Processing Refund," meaning the SWIFT transfer has not been physically dispatched yet. I am writing here because standard customer service cannot bypass accounting delays. I urgently need the Escalation Team to intervene and push the Finance Department to release these funds immediately, before the Golden Week holidays freeze the system entirely. Please escalate this. Despite Alibaba's public reply here promising that the Escalation Team is handling the matter, no action was taken. The Finance Department failed to release my approved $29,293 refund before the Golden Week holidays. The status is still stuck on "Processing Refund". A public apology is meaningless without financial action. I am now forced to wait through a week-long national holiday for a refund that was officially approved on September 21. This must be the absolute first priority to release once banks reopen.

Bianca Camey澳大利亚 · 写过 3 条评价 · 体验于 2026-04-17 · 发表于 2026-09-29

Alibaba Guarantee works Seller Favour

Alibaba Guarantee only seems to work for Chinese based customers if a large item is purchased. There rules and regulations put the seller first. A large item was delivered overseas to our factory. It does not work. The Alibaba dispute team the emailed us on what we can do to verify this situation. We are the one's who had to organise a third party inspection (at our expense) or we could send the large item back (at our expense) to be verified by a third party inspection? The Seller was not responsible or liable for anything even though the machine does not work 'properly'. Attached is what Alibaba wrote to us in regards to inspection process. This was my response below: 1.Third-party Inspection It is mentioned the buyer and the seller need to agree to proceed with a third-party inspection. How are we to know if the seller has agreed to this? Have they contacted you? Also what if they disagree? 2. China based inspection companies The below inspection companies mentioned are based in China. The machine that is faulty is based in Melbourne, Australia? Can you please confirm what the next step is. Do you have companies in Melbourne, Australia you would like us to use? We were clear and honest throughout this process. Weeks of emailing that was a complete waste of time. And we have worn all the costs.

DO NOT BUY ALIBABA SCAMS !!!

DO NOT BUY ALIBABA !! I SENT $22,000 BY ALIBABA "TRADE ASSURANCE" TO A COMPANY CALLED ROCPOWER CONSTR. MACH. TRADING CO. THE COMPANY TOOK MY MONEY AND I GOT NO EXCAVATOR. THE COMPANY LIED ABOUT THE EPA EMISSIONS, LIED ABOUT SERIAL NUMBERS AND, LIED ABOUT EXPORT LICENSES. WHEN I GOT ALIBABA ENVOLVED.... THEY DID NOTHING. THEY ARE SUPPORTING CROOKED BUSINESS TO STEAL FROM THE U.S. CITIZENS. THEY ARE PISSED AT THE TARIFFS AND ARE STEALING OUR MONEY. IF YOU SEND ANY MONEY TO BUY ANYTNING CHINESE....CONSIDER IT A DONATION TO COMMUNIST CAUSE. YOU WILL NEVER, GET YOUR PRODUCTS OR YOUR MONEY. SCAM!! SCAM!! SCAM!! ALSO, A BIGGER CHINESE SCAM. THEY SELL YOU PRODUCTS THAT THEY KNOW WILL NOT GET IMPORT APPROVAL. AT THAT TIME, THE U.S. IMPORT CONFISCATE AND AUTION AT PENNIES WHICH MUST GO BACK TO CHINA. THE ORIGINAL SELLER IS AT THE U.S. AUCTION BUYING BACK THE PRODUCT FOR PENNIES, TAKES IT BACK TO CHINA AND, RESELLS TO ANOTHER U.S. CITIZEN. AROUND AND AROUND IT GOES FOR HUNDREDS OF THOUSAND AND, THE U.S. CITIZEN KEEPS GETTING RAPED!!

Alibaba trade assurance is worthless

I ordered some goods via the Alibaba platform but as the goods did not arrive in the time stated by the supplier, I lodged a lost-goods claim on the Alibaba platform. The supplier countered my claim stating it was within the time frame. This meant I had to submit a response but was unable to as the platform did not allow this. Instead I lodged a response to Alibaba via the support link but that did not register my response. A few days later I again contacted Alibaba to report this and they wanted me to do the very same thing again. I refused and asked them to find it and add my comment to the dispute but nothing was added. Because my response was not added Alibaba extended the deadline by 25 days. The only options then was to accept the supplier's argument, cancel the dispute or allow Alibaba to mediate. Twice previously I allowed Alibaba to mediate and both times they found for the supplier - the first time was for goods that were damaged due to leakage - containers of two part silicone were supplied with loose lids and leakage contaminated the shipment; the second was for sanding belts that were smaller than the specified measurement - so they did not fit the machine they were for. Alibaba only serves the suppliers and there is no 'proper' trade assurance. The fact that Alibaba don't actually do what they state pushes the problem on to the supplier and that creates friction. Alibaba is meant to avoid that - they don't, they cause friction. The goods did arrive but were left on side of the road in front of the property, and luckily someone saw them and they were not stolen. God forbid chasing that. Lift your game Alibaba.

Kevin Seng法国 · 写过 1 条评价 · 体验于 2026-09-29 · 发表于 2026-09-29

THE TRADE ASSURANCE PROTECTION FROM…

THE TRADE ASSURANCE PROTECTION FROM ALIBABA WEBSITE IS FAKE !! Many sellers are already using a loopholes to avoid any refund even if they don't send the goods, one seller sent a fake delivery number after i applied for the assurance to step-in and avoided the refund by pretending it is in transit until you can't get your money back. ALIBABA ASSURANCE CANT BE TRUSTED

Excellent Alibaba buying experience — quality product and reliable service

I had an excellent experience purchasing through Alibaba. The ordering process was straightforward, communication was clear, and the product arrived exactly as expected. The quality of the item was particularly impressive — well made, nicely finished, accurately represented in the listing, and excellent value for the price. Packaging was secure and the order arrived in good condition. For anyone considering sourcing products through Alibaba, my experience was very positive. The platform makes it easy to communicate with suppliers, place orders, and manage the transaction, while giving buyers access to an enormous range of manufacturers and products. Very pleased with both the product and the overall service. I would happily purchase through Alibaba again.

Ethan McKinley英国 · 写过 2 条评价 · 体验于 2026-09-29 · 发表于 2026-09-29

Great seller

Fares Srouji美国 · 写过 1 条评价 · 体验于 2026-09-28 · 发表于 2026-09-29

Very disappointing experience with…

Very disappointing experience with Alibaba Trade Assurance. I purchased an industrial machine through Alibaba. The machine failed after operating for less than two months. I provided Alibaba and the supplier with photographs, videos, the motor specifications, electrical measurements, and documentation regarding the failure. The machine uses a 220V/60Hz motor. I documented the electrical supply and provided evidence showing the voltage was within the applicable operating tolerance. Despite this, Alibaba denied my refund without providing technical evidence demonstrating that the electrical supply caused the failure. My biggest concern is not simply that the machine failed. Industrial equipment can fail. My concern is that after providing substantial evidence and giving Alibaba an opportunity to resolve the matter, Trade Assurance did not provide what I believed would be meaningful protection for a defective product.

Cesarin墨西哥 · 写过 1 条评价 · 体验于 2026-09-27 · 发表于 2026-09-29

⚠️ ADVERTENCIA

289782878501023930⚠️ ADVERTENCIA: ALIBABA NO HACE VÁLIDA LA GARANTÍA TRADE ASSURANCE CON LA EMPRESA KUNBA ⚠️ Comparto mi experiencia con el vendedor JACKSON KIM de la empresa KUNBA / WENZHOU KUNBA MACHINERY CO., LTD. tras comprar una MÁQUINA EMPAQUETADORA AL VACÍO DZ-400: • El vendedor mintió: Pagué por el producto desde el 7 de febrero con envío DDP (Entrega hasta mi domicilio). El paquete NUNCA me fue entregado. El vendedor JACKSON KIM MINTIÓ ante Alibaba asegurando que yo "interferí con la entrega" y que no quise contestar, para así quedarse con el dinero de manera injusta. • Ocultaron la paquetería: Pasé 6 meses pidiendo el nombre de la paquetería local en México y un número de guía real, pero jamás me dieron el nombre de la empresa ni un recibo oficial de seguimiento. No nos dieron nombre de paquetería ni nada. • Alibaba no cumple su garantía (Trade Assurance): La mediación de Alibaba no me hizo válida la protección Trade Assurance y rompió sus propias reglas de un envío DDP (donde el vendedor es el único responsable de que el paquete llegue a tu puerta). • Trampas en la mediación: En lugar de exigirle pruebas al vendedor, la mediación me presionaba a mí diciendo que si no marcaba a unos números de teléfono externos no me iban a ayudar porque "no estaba cooperando". Me obligaban a hablar por fuera de la plataforma con números donde ocultaban el nombre de la paquetería y nunca daban información real. Al final, cerraron el caso a favor del vendedor sin pedirle un ticket oficial firmado por mí. Tengan mucho cuidado con JACKSON KIM y la empresa KUNBA. No entregan, mienten con el envío y la garantía Trade Assurance de Alibaba no sirve para proteger tu dinero.⚠️ WARNING: ALIBABA'S TRADE ASSURANCE DOES NOT COVER SCAMS BY KUNBA COMPANY ⚠️ I am sharing my experience with the sales agent JACKSON KIM from the company KUNBA / WENZHOU KUNBA MACHINERY CO., LTD. after purchasing a DZ-400 VACUUM PACKAGING MACHINE: • The seller lied: I paid for the product on February 7th under DDP terms (Delivery to my doorstep). The package WAS NEVER DELIVERED. The seller, JACKSON KIM, LIED to Alibaba, claiming that I "interfered with the delivery" and refused to answer calls, using this as an excuse to unfairly keep the money. • They hid the courier information: I spent 6 months asking for the name of the local courier in Mexico and a real tracking number, but they never provided the company name or an official tracking receipt. They gave absolutely no courier name or details. • Alibaba failed to honor its Trade Assurance: Alibaba's mediation failed to make the Trade Assurance protection valid and broke its own rules regarding DDP shipping (where the seller is solely responsible for ensuring the package arrives at your door). • Mediation traps: Instead of demanding proof from the seller, the mediation pressured me, saying that if I didn't call certain external phone numbers, they wouldn't help me because I was "not cooperating." They forced me to communicate outside the platform using phone numbers where they hid the courier's identity and never gave real information. In the end, they closed the case in favor of the seller without requiring an official delivery receipt signed by me. Be very careful with JACKSON KIM and the KUNBA company. They do not deliver, they lie about the shipping status, and Alibaba's Trade Assurance does not work to protect your money

excellent product superior quality and…

excellent product superior quality and service

Metal Shavings

1. Item is not clean and too many metal shavings when I received the item. Health Hazard because the metal is sharp and caused me splinters. 2. Item was not shipped in perfect condition due to poor packaging and support to the items.

Le assurdità continuano

Le assurdità continuano ora praticamente mi chiedono di contattarmi da solo per ricevere il rimborso che mi spetta !!! Veramente imbarazzanti Allego mail di nuovo surreale : Dear Daniele Passalacqua Thank you for contacting Alibaba regarding Trade Assurance order 29584408501048858. Your situation has been reported to me and I will assist you in handling it. We want to express our sincere regret for the bad experience you had. The dispute resolution team has ruled that the seller must refund the order amount of 650.00 USD to you; however, the refund process has been delayed because you initiated a chargeback. Since the dispute ruling has already been issued, please contact the buyer’s customer service regarding the issue of the refund not yet being credited to your account. We sincerely apologize for any inconvenience this may have caused. Best Regards Trade Dispute Mediation Department

Very good coms and very quick shipping

Charlie英国 · 写过 1 条评价 · 体验于 2026-09-28 · 发表于 2026-09-28

Terrible customer service

First off all, I was sent out the wrong product, when I contacted the supplier they were rude, provided no support and told me to contact alibaba directly if I wanted my money back. The company advertises a return garuntee. However they fail to tell you you do not get back the tax and shipping, even if the supplier sends out the wrong product. When you have to use this service the company do everything they can to make sure that your unable to return it. They first provided me with the wrong shipping label, when i requested one with the correct dimensions I was assured I would recieve it within 48 hours. 5 days later i still had not received it, the support team are massively unhelpful and continuously repeated the same thing then closed the chat. I am not able to get my money back for the incorrect product being sent. I now have to try and open a dispute with my credit card company. Terrible service, avoid alibaba at all costs. Although the prices are cheap it is not worth the hassle if you have an issue with what arrives.

The buyers assurance and questions…

The buyers assurance and questions answered immediately. You can buy with confidence using Alibaba.