AndaSeat

The built-in lumbar support is designed to be slightly raised to better support your lower back. You can adjust it by the knobs according to your preference. If it still makes you uncomfortable, you can try to describe your problem with photos/videos of the affected area and provide us with your order receipt. Our support specialists will do their best to assist you.

We are sorry to see that you have left a negative review for this reason. As we have repeatedly explained in our emails, our order confirmation email serves as our invoice, and this email was automatically sent to your inbox as soon as you placed your order. We are sorry that your email account was unable to receive this message. We have always responded to all your emails very promptly and resolved any issues you’ve encountered as quickly as possible. We were surprised that you would leave a negative review simply because your email account was unable to receive the message sent by our system. We are sorry that we were unable to meet your expectations. We will learn from this and ensure that such issues do not occur again.

AndaSeat offers 15-Day Return Policy for all chairs and desks. You must ship returning items back to us within 15 days from the date you receive your chair, based on tracking. Customers are responsible for shipping fees unless the refund is due to quality faults. Returns arising from factors other than quality issues also require that the chair has not been assembled, and once assembled, it cannot be returned. See more details in our return & warranty policy.

Dear customer, We’re sorry to have kept you waiting for two weeks, as your order was a pre-order. We dispatched it as soon as it arrived. We apologize once again for any inconvenience caused, and thank you for your support and trust!

We are sorry to see that you have left a negative review for this reason. As we have explained in our emails, our order confirmation email serves as our receipt, it includes all the info you require, and this email was automatically sent to your inbox as soon as you placed your order. We have always responded to all your emails very promptly and resolved any issues you’ve encountered as quickly as possible. We were surprised that you would leave a negative review simply because of the receipt. We are sorry that we were unable to meet your expectations. We will learn from this and ensure that such issues do not occur again.

Dear customer, we have told you dozens of times that AndaSeat offers 3-Year Limited Warranty for all chairs and desks, Effective as of August 1, 2024. Orders placed on the official website before August 1, 2024 are still covered by the two-year warranty. Although your order has been out of the two-year warranty, we still offered to send you a replacement seat for free to thank you for your support and to apologize for all the inconvenience caused to you, but you still refused to accept our assistance. We are absolutely very sorry and saddened.