Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
Reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications.
Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
Company can improve by sending ordered product as specification
banggood 回复2025-04-16
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Could you please tell us which part you are not clear about?
Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Dead on arrival only partial discount offered first
offering 25 % and than 50 % than 80 % and only finally full refund for something which was not working from the beginning is not a good experience
banggood 回复2025-04-16
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions.
Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Truck arrived without rear view mirrors and door handlers
Nice product for this price. But some components are missing from the package. It does not influence the funcionality but the look.
banggood 回复2025-04-16
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions.
Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
The batch of servos i ordered most were ok but two didn't work a all !
banggood 回复2025-04-16
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
An electric chainsaw I purchased is vibrating a lot and literally jumping on logs!
Defective chain saw!
banggood 回复2025-04-14
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
Ibought from them multiple times, sometimes there was issue with the shipment, but last time i had issue with product - theh refunded me about 5% and block me from rewiewing the product - same as ikea does. Reviews on their side are 1 big scam ...
banggood 回复2025-04-09
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Communication has been slow and have still not recieved parts.
Communication has been slow and limited. Tried to get a refund on a defective product and was offered a replacement part instead. I agreed weeks ago and still no parts. Very disappointed!
banggood 回复2025-04-09
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Could you please tell us which part you are not clear about?
Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I have positive and negative experience with Banggood.
Positive:
- The delivery time is great from CZ warehouse.
- When I'm lucky the item is of a good quality
Negative:
- Price inconsistency. I get one price in the email, but it's a different price in the app.
- Coupons. Sometimes the total is more when I apply coupons. Then I just cancel the order.
- When my item was missing parts, they were sending wrong replacements 3 times for 3 months.
- EU has 2 years warranty for expensive items. They have around 2 months or so. I'm not buying expensive electronics from Banggood.
banggood 回复2025-04-09
Dear customer,
Thank you for placing an order with Banggood.
We are sorry about the order issues you experienced.
Because the price shows the price of the product. Price changes will be due to website activities, or choosing another supplier. Your choice of transportation methods, tariff insurance or transportation insurance purchased according to your needs, they may also cause price changes.
Here are more details about How to redeem coupons:
https://www.banggood.com/help_center/question_category.html?catid=281&artid=2353
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
All OK when I receive the buy .
But I didn't receive a package. It's probably not your fault but the carrier's. It says I should contact the carrier, the carrier asks me to contact you. I'm the one who lost (77.8 Euros) and I have no chance of getting justice.
The piece is" Drillpro PTS200 V2 100W " what I not received 2 pieces, the carrier is DHL.
Is important that you change something in communication for this problems , please understand that your robot have not all answer to questions, is limited.
banggood 回复2025-04-01
Dear customer,
Thank you for taking the time to leave your comment.
Due to different regions and transportation methods, the transportation time is different.
Here are more details about the shipping time: https://www.banggood.com/help_center/question_category.html?catid=209&artid=1582
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Purchased the stair tread template and a woodworking plane stop. The items were wrapped in a single bag and the box within was slightly dented, however there was no damage to the merchandise.
My gripe is about how they delivered. I received no notification that the item was delivered, and only found out they had was when my son visited the house and informed he found the parcel outside next to my side gate. It had been there for nearly 24 hours.
banggood 回复2025-04-01
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
quick delivery. however, the products do not perform as the specifications. the tracking is not accurate as well.
banggood 回复2025-04-01
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best condition.
We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at [email protected]
Best regards,
Banggood Team
I recently purchased goods from your company, and I have noticed that you charged me Polish VAT on the invoice. However, as a VAT-registered business in Poland , this transaction should have been treated as an intra-community supply (ICS) with 0% VAT, under EU VAT regulations (Directive 2006/112/EC, Article 138).
banggood 回复2025-04-01
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
The product was well packed, and it seems like it will perform well.
The method of purchase is very confusing and initially they sent a tool that I was not interested in. They offered to refund it after a lot of back and forth, but the shipping would have made it prohibitive. They should allow returns to the distribution warehouse it shipped from instead of having to ship returns to China.
banggood 回复2025-03-26
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Could you please tell us which part you are not clear about?
Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I am a old customer first time to had a problem but company not resolved But sent me back the money’s (I hope soon) The wrong was the company because I was give a order and paid with out shipping cost. After one week company sent me one mail to must pay 10$ for shipping. Not my fault of course
banggood 回复2025-03-25
Dear customer,
Thank you for taking the time to leave your comment.
The prices of shipping fee vary according to the type, location, shipping method, and warehouse you selected.
More details of shipping fee：https://www.banggood.com/help_center/question_category.html?catid=207
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Certain items I try to purchase they say it’s in stock but it isn’t. I have to wait several months and then I get an excuse for it’s not in or I have to wait another two more months for my item.
banggood 回复2025-03-25
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
they promised to send driver for my Astrolux flashlight bu tthey did not
banggood 回复2025-03-24
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Could you please tell us which part you are not clear about?
Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Slow support, slow reviews, issues with warehouses
Sometimes responses from support take time. Approving reviews takes even more time. The website design is not very clean. Even though I purchased something from my local warehouse, it has been shipped from other country warehouse, taking very long time (not delivered yet). Overall not really so great experience.
banggood 回复2025-03-19
Dear Customer,
Thanks for your comments and suggestions.
Due to different regions and transportation methods, the transportation time is different.
Here are more details about the shipping methods:https://www.banggood.com/help_center/question_category.html?catid=177
Here are more details about the shipping time: https://www.banggood.com/help_center/question_category.html?catid=209&artid=1582
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Good tools are offered for a convincing price and there's a rather reliable customer support (it may take some time to get to the point, but you'll get an answer).
Still, you can't trust the most interesting offers you thought you contracted to ever reach you: I spent 5 months trying to be provided with the item I had bought at a real bargain price thanks to a special summer offer, but in the end I had to agree with a refund, since they never sent it out and argued after all this time that the offer was no longer available... even if I had an invoice proving my purchase in due conditions. That's no true fraud, but definitely false advertising.
banggood 回复2025-03-19
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
All items I ordered where in stock at the point I paid. Only part of the order was dispatched. The rest is now not in stock and won't be dispatched until 7 weeks after I paid for it. No apologies given.
So very disappointed and nos wonder if I will ever actually get the rest of the order.
What I did receive was good value.
I won't be buying anything else as feel I cannot trust site now.
banggood 回复2025-03-12
Dear customer,
We are sorry to hear that the item in your order is still out of stock at the moment.
We cherish every customer's opinions and suggestions. Could you please tell us which part you are not clear about?
Based on customer shopping experience and opinions, we will continuously to improve our website, products and customer services.
You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
