banggood

Overall decent

Overall decent, better with shipping times, but the R/C HBX 16889A Pro I bought has a weaker motor then the first one bought in 2023, which I didn’t like. Something is going on with quality. I Hope they fix that because I won’t be buying another one.

Laszlo Torocsik匈牙利 · 写过 1 条评价 · 已认证 · 体验于 2025-02-26 · 发表于 2025-03-05

I have never returned goods before

I have never returned goods before. This is a new experience for me. So far I have never seen a direct untruthful statement , deception like what happened to me with the Power unit 2 months ago. The basic information in the advertisement was false. The explosive Lithium-ion battery was omitted and instead fraudulently advertised as a safe LiFePo4 battery. This was a dangerous act not only from a business fraud point of view but also from a life safety point of view. However, the packaging and device labeling that arrived told the truth : instead of LiFePO4 batteries, the device contained Lithium-Ion batteries. Two months ago, the supplier, with undisputed facts ( photo of the advertisement photo of the device ) did not admit its responsibility, I had to return the package with my own money, which in case of fraud would have been charged to the supplier. When the package was received at the address given by the administrator, ( see below for the delivery address given to me ) despite all the promises, I received no notification of the arrival of the package. To this day, no confirmation of receipt of the delivery has been received, even though it was a registered package and was received. The administrator also did not inform me about the timetable of the procedure and what to expect. I do not know what conditions a supplier can sell on your site, but something is not right there. Banggood can decide for itself what happened within your own system, knowing the facts, (at least in an obvious case like this,) but they have not done so. The supplier was confronted with the contradiction between its own advertisement and the contents of the goods actually sent, but , as it was looking for a way out, it turned out it did not want to take responsibility for what it had done. He then became unavailable. Since then, he has not replied to the Banggood administrator. What are the rules ? How do you protect your customers against such fraudsters ? Who is responsible to me ? Banggood or the seller ? Why do they leave their customers so vulnerable ? Is this good for Banggood ? I do not think so. The fact that in two months they have not been able to get the fraudulent seller to take responsibility, and that communication between us is so bad that they are unable to confirm a returned parcel to me that yes, it has been intercepted, and we are still waiting for a response from the hiding supplier, is not the mark of a large company. There is something disorganised here, there is something wrong with the contracts, the legislation does not protect customers. If you are not helping your own customers, who is ? With this kind of procedure ( if you can call it an order ) how long does it take you to solve your customers problems ? Or is it only European customers who have the "problem" ? What you have done here is not a problem solving but just a test of patience. Moreover, they have added a barrier : according to the administrator, if someone does not answer their question for five days or not writing anything for a week, your case will be annulled. What can I do ? I'm waiting more, but for what ? And I write a post every five days. Date of purchase: 2024. dec. 22 The package has arrived : 2025. 01. 19. I initiated the return : 2025.01.20. I wrote this report: 2025.03.05 What happened : I was given an address to which I could return the device. The package was picked up at the given location, but Banggood has not even bothered to write since then: yes, the returned package has arrived. I've been waiting ever since. Laszlo

I have only received half of my order

I have only received half of my order, no information on what has happened to the rest, not used banggood before, doesn’t make me keen to do so again.

Review of return policy

I have purchased many planes from you and have a couple more on the way I like the product and the price however I had one plane arrive and the motor did not function correctly. I've been going through the return of this product and it's a joke it's back and forth back and forth texting we send photos I've sent statements it's like you can't speak or read English you just keep coming back with the same statements we've had at least eight conversations and nothing is still done your return policy is lousy

I don't write anything

I don't write anything! I give it a 3

I wrote to your support about the fact…

I wrote to your support about the fact that I have 2 accounts with you. I want to merge them because you always credit my coupons and benefits from purchases to a different account (one is VIP3 and the other is VIP4). I asked you about it, but I have not received any response from you.

I am not happy with my recent & it's…

I am not happy with my recent & it's my first purchase. It's faulty, I spend £217 and there is no cable for flashlight then I used my cable it didn't work. I have already asked for refund since three days but no respond yet.

Dimitris Pistis希腊 · 写过 3 条评价 · 已认证 · 体验于 2025-02-18 · 发表于 2025-02-18

The packaging was torn but fortunately…

The packaging was torn but fortunately the product was intact.

Very slow and difficult communication

Very slow and difficult communication, questions and requests are answered at most once a day. This makes administration extremely frustrating.

Defective ESC

The airplane model that I received was sent with a defective ESC requiring me to purchase another one to build the model.

Products matc description, misleading discounts

The products match description which i good. Promised Delivery times overlap quite good with actual delivery times.What is not so good is misleading information about discounts of products.

I had a 75mm piece of pipe post was on…

I had a 75mm piece of pipe post was on time but the same as last time it was flat again not as bad as last time. Maybe a good idea to put a fragile sticker on it

mixed feelings

Most of the products I have purchased are of excellent quality. Both times when the product was not suitable or was sent incomplete, customer service drives the buyer crazy with requests to send over and over the same photos or confirmations that have already been sent. Hoping that the buyer will get bored. And so it goes. For 9 euros, instead of picking up the item, I have to look for an opportunity to make a photo where their part is smaller by 1 mm. Insane and disrespectful. Even though in the agreement I can return the purchased item within 30 days.

I received notification that my goods…

I received notification that my goods are onboard for delivery. 3 days later nothing arrived. My plans are made according to information I receive other orders from UK are reliable with forecast deliveries

David J比利时 · 写过 1 条评价 · 体验于 2025-01-30 · 发表于 2025-01-30

Return an item

I ordered a keyboard, which had a qwerty lay-out, but I use azerty. When I wanted to return the keyboard they told me that I have to send it to China, whilst having ordered it from their warehouse in the Czech Republic. They also told me: "Please note that you will be responsible for paying the return shipping fees and if there are any customs duties when we receive the parcel, you will also be responsible for paying them." Which means that the cost to return the product will be more than the product itself. I find this unacceptable.

Items marked as "shipped" no tracking no delivery, lies from customer support

I don't know if this is the feedback regarding this particular order, but 41063440963 was "shipped" like two weeks ago, still not delivered even though you still advertise the same product as in stock with 3 day delivery! Tried contacting chat support, did absolutely nothing but promise some "team" will contact me which never ever happened since I started purchasing from Banggood. So no, not good.

Scott Burden美国 · 写过 1 条评价 · 已认证 · 体验于 2025-01-20 · 发表于 2025-01-27

It's a CLONE

This product is a clone of the real test instrument, and is almost the same price as the original. It seems to work OK so far, but I think I got gypped. NOT RECOMMENDED.

Good prices

Good prices Some great products Hard to communicate with M

Wrong item was send

Good prices

Good prices. Decent quality. Just takes a while to get here but, understandable, since it is coming from China.