Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
Reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications.
Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
Like:
* good prices
Bad:
* translations are pretty bad (I mean really-really bad)
* searching on the site is also crappy (I got an e-mail with a preice drop, check it on the site, copy-paste the item name in the search bar, and find nothing... it's bad)
* for me it's not an issue, but in the review section I see that for a lot of people it's a major issue, that he/she needs to select from a list of items when tries to buy something (for example, trying to buy a ruler, and needs to select from the for optional icon)
banggood 回复2025-01-10
Dear customer,
Thank you for choosing Banggood. We are looking forward to your valuable opinions.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
It takes too long for the customer to receive their item. Customer has been waiting patiently for the package to arrive. The customer contacted me asking when they will receive their order, hoping he would get it in time for Christmas. The tracking info said it was shipped on December 5th but there is no other updates as to where the item is. I may lose another sale and another customer. This is the second time I have had an issue using Banggood within just a few weeks a part. I wish this company would get their act together. This is very frustrating, especially trying to get my business going.
banggood 回复2025-01-07
Dear customer,
Thank you for taking the time to leave your comment.
Due to different regions and transportation methods, the transportation time is different.
Here are more details about the shipping methods:https://www.banggood.com/help_center/question_category.html?catid=177
Here are more details about the shipping time: https://www.banggood.com/help_center/question_category.html?catid=209&artid=1582
In order to solve your problem, you can contact us at [email protected]
Best regards,
Banggood Team
Received an item that doesn't meet the specification. It's below 50% of the specified capacity, but Banggood dorsn't want to full refund and haggles for the lowest refund.
banggood 回复2025-01-07
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
One day after my last purchase the item was reduced $5.00.
banggood 回复2025-01-07
Dear customer,
Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.
Because the price shows the price of the product. Price changes will be due to website activities, or choose another supplier. And your choice of transportation methods, or tariff insurance or transportation insurance purchased according to your needs, they may also cause price changes.
If you have any questions, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
irreal original prices, not possible use coupons and points
scam with the prices, you can't use the allowance coupon for anything, the points can't be used, it deducts my points without fulfillment, but the redeemed coupon can't be used at all, and it has played this more than once. My points are worth nothing, cannot be redeemed for anything and cannot be used with a coupon. Backward progress. The newsletters are sent in a format that nothing is visible under MS outlook. UPDATE after reply: so we cannot use the points for anything. If I redeemed it, there is no description of the conditions, several times I deducted hundreds of points, while afterwards I could not use the coupon redeemed for points for anything because there were requirements. Neither the points were credited nor the coupon could be used. You do not keep your guarantee conditions, I have been waiting for the promised parts for the scooter for years, yet nothing has happened, you do not react for months, and then nothing happens. How do you explain this?
banggood 回复2025-01-04
Dear customer,
Thank you for taking the time to leave your comment. Sorry about the inconvenience.
There are some special products that cannot be used with coupons, only one kind of discount can be used when purchasing.
Coupons can not be used on products with a "promo" tag, like the ones listed here below:
- Flash deals products;
- Products which are part of a special promotional campaign;
- Special drop-ship products;
- Products with a discount only for a limited period of time;
- Products with a "VIP" or "CUT" tag;
More details of the coupon：https://www.banggood.com/help_center/question_category.html?catid=281
We take the security of your personal information very seriously, if you have any further questions, you could contact us at [email protected]
Best regards,
Banggood Team
I used this device to power a 20v cordless drill and three caps instantly exploded. Beware: this power module has no current limiting and fails dramatically when current exceeds 20A!
banggood 回复2024-12-28
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
1. Shipment takes too long to arrive.
2. Some of the orders were missing pieces
3. Very complicated process to get missing pieces.
4. Some orders do not have instructions for assembly
banggood 回复2025-01-04
Dear customer,
We are deeply sorry for the inconvenience caused to you. Our colleagues have contacted you by email to resolve the issue. We look forward to your reply and understanding!
Lack of Responsibility and Delayed Resolution - Finally solved
I purchased a 3D printer from Banggood and received it in a damaged condition. Despite providing clear photo and video evidence, the company has repeatedly delayed resolving the issue, citing “verification with the supplier.” This excuse is unacceptable, especially considering that the product is available in their Brazilian warehouse and I paid for shipping insurance to avoid precisely this kind of inconvenience.
Their so-called 48-hour response time is misleading, as every reply merely deflects responsibility instead of offering a solution. At this point, I have no confidence that they will ever resolve the issue. This experience has been deeply frustrating and has left me questioning their commitment to customer satisfaction.
I strongly advise others to think twice before purchasing from Banggood, as they seem unwilling or unable to resolve issues efficiently.
[Update] After more than two weeks, Banggood still hasn’t provided any solution. I’ve contacted them through all available channels, including their vipservice email, but their responses are always the same: “wait another 48 hours.” Once the 48 hours pass, they don’t even follow up. Their handling of this situation has been deeply disappointing and reinforces my earlier concerns.
[Final Update] After more than two months of persistence, I was finally refunded without having to return the printer. While this is a positive outcome, the process was unnecessarily stressful. I had to constantly check my ticket to prevent it from being closed automatically, endure evasive responses, and deal with a lack of proactive customer service. The fact that the package arrived knowingly damaged—torn and patched up with black tape—raises serious concerns.
I believe my persistence and technical knowledge helped me secure a refund, but I worry that many customers in a similar situation wouldn’t be as fortunate. While Banggood ultimately resolved my case, their support process needs significant improvement.
banggood 回复2024-12-16
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
Long story Short, Crappy customer service Unable to cancel a misplaced order within 20 mins of placing it. Bullshit about canceling and returning. Then the product from that order arrives Defective. Takes over a month of bullshit and escalations just to get an answer let alone a Solution ( and that came from the manufacturer not the Site banggood)
banggood 回复2024-11-14
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
We have reissued the product according to the quality issue you raised. We are very sorry for the inconvenience caused to you. Wish you have a nice day.
Best regards,
Banggood Team
You told me a delivery date. Then, just before it is due, you extend the date.
When I order something, you should set one aside with my order number on it and ship it only to me! Really poor customer service!
banggood 回复2024-10-28
Dear customer,
Thank you for taking the time to leave your comment.
Due to different regions and transportation methods, the transportation time is different.
Here are more details about the shipping methods:https://www.banggood.com/help_center/question_category.html?catid=177
Here are more details about the shipping time: https://www.banggood.com/help_center/question_category.html?catid=209&artid=1582
In order to solve your problem, you can contact us at [email protected]
Best regards,
Banggood Team
AFTER THIS and a mail to my acount manager one more times Bangood have SOLVED the PROBLEM. I have adjustet one STAR to tre STAR :)
I ordered a solar power station from Banggood – everything seemed fine. However, instead of the solar panel, I received a water filter. It took a couple of days after picking up the package from the post office before I noticed the error. It has been impossible to get it corrected; I have sent photos, letters, receipts, but to no avail. The current status is that they are waiting for their supplier and no further action is being taken. (Order ID 114156565)
Order placed with Banggood on 19th June 2024. Delivery received on 25th June 2024.
Claim filed on 7th October 2024 (found out the package was not the item ordered).
Correspondence regarding the claim continues up to now, 13th October 2024, without any resolution. They simply respond with "please wait, we must check with the supplier," and then there is no further response for the 7th time now.
As a dropshipper, I have made numerous purchases from Banggood, but this level of service is unacceptable. Farewell to that company; I will use AliExpress instead if no solution.
banggood 回复2024-10-14
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Postal services dump the packages everywhere and Banggood dont want to assist.
My bad product reviews arent showing up.
I dont know i like their products but the service is crap lately i litterly spend thousands and thousands over there and they didn't want to refund a stolen package of 40 bucks.
Lovely comment from Banggood When i need customer support i need to wait for my package and dont hestitate to ask again.
banggood 回复2024-10-14
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Prices are ok . delivery time is ok . Buyer protection is myth . Disputes are not read by people that understand english , most like AI . 10% ot the orders ase screwed and it is on me. I buy from banggod only as last resort .
banggood 回复2024-10-14
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Do not buy from Banggood if you look for proffesionel support. I have now waited several weeks to get a new Wawlink AC600 . I have provided extensive descriptions of the malfunktion, video and pictures. After every request from Banggood support I have responded, then just another irrelevent request comes. The product stopped sending wifi signal and as I already baught the same product earlier I could pinpoint the fault to the main unit by swopping parts with the working unit. The first one I baught works very good, thats why I purchased another one to expand my outdoor wifi coverage further. I can recommend Wawlink AC600 but buy it from another supplier if you want some warranty for it. I have baught many products from Banggood before without any problems.
banggood 回复2024-10-05
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
Bought the Angwatt CS1, and it had some flaws so i wrote a review on BANGGOOD, but seller did refused to publish only 4-5 stars is getting thrue! And i wrote a question about the overheating problem, also deleted and not published..
So be AWARE!
The Scooter has really crappy brakes, and steering is stiff as f... Turnsignal was not working on one side, and kickstand is weak and get bent, and the worst flaw so far its something loose in the display...
Otherwise it is pretty nice suspension and the power is ok for this motor...
Update!
I recieved new display and kickstand under warranty, it was no problem and it came pretty fast.. now i have ordered a updated controller and new bearings to the steering.. so hopefully it will improve this scooter a lot....
banggood 回复2024-09-21
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
Contacted them about a RC car I ordered for my son and some upgrades they shipped them separately car said shipped from United States and upgrades were shipped from China. RC was supposed to be delivered today but wasn’t contacted customer service and was told can take 30-40 days I told them it shouldn’t take that long if it was shipped in the United States I’m in the United States, I understand the upgrades taking that long but the RC car shouldn’t, hopefully I haven’t been scammed.
banggood 回复2024-09-14
Dear customer,
Thank you for taking the time to leave your comment.
Due to different regions and transportation methods, the transportation time is different.
Here are more details about the shipping methods:https://www.banggood.com/help_center/question_category.html?catid=177
Here are more details about the shipping time: https://www.banggood.com/help_center/question_category.html?catid=209&artid=1582
In order to solve your problem, you can contact us at [email protected]
Best regards,
Banggood Team
I received the drone today 10/9. The drone looks nice and so does the monitor but I have a problem with the monitor. The instructions are all in chinese so I can not do anything with the drone. Can you explain how I can change the language to english on the monitor ? In the manual there is nothing mentioned about this. I wouild love to hear from you as I am a bit disappointed at this time. Thank you in advance.
banggood 回复2024-09-11
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Very bad stuff. It is not for a motor but for a moped. They are to light and very light and soft. It is not far a Kawasaki vn 1500. It is rubish not usefull for a motor.
banggood 回复2024-09-10
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
ATS25 max Decoder II Version 4.2 beta. Good build, very sensitive, but when receiver is set to LSB, USB or CW on Ham bands, almost every 25 to 30khz has birdies especially on bands 10Mhz and up. Its impossible to listen to Ham stations.
banggood 回复2024-08-28
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
