Dante Labs

Dear ras, thank you for taking the time to share your experience. What you've described is not the experience we want anyone to have, and we're not going to dismiss it. We are not a scam — we believe in our mission and take our responsibility to every user seriously. We have been working hard to improve our operations and strengthen every part of the process, and we want the opportunity to make this right for you specifically. Please write to us at [email protected] with your order reference. We will identify your account, work through whatever is blocking you, and make sure you get to where you need to be. We recognise the communication has not been good enough, and that is on us. Reach out — we will respond. Dante Labs

Dear Larisa, following our recent correspondence, we wanted to confirm that we have addressed your request via email. Please let us know if everything is clear or if there is anything else we can assist you with at this stage. Your results will be available soon.

Dear Juan, Thank you for taking the time to leave a review. We are sorry your experience left you feeling this way — it is not the experience we want for anyone. We are not a scam. We believe in our mission and take our responsibility to every user seriously. We have been working hard to improve our operations and we want the chance to make this right for you. Please write to us at [email protected] with your order reference and we will look into your case directly. We remain fully committed to making genomics accessible to everyone, and that commitment starts with ensuring every person who trusts us with their DNA receives the service they were promised. Dante Labs

Hi Sarah, thank you for sharing your experience. We're sorry this happened — it's not the experience we want for anyone who chooses Dante Labs. We take that seriously, and we understand how frustrating it is when you're not getting answers. We have been working hard to strengthen our operations and our communication, and we want to make this right for you directly. Please reach out to us at [email protected] with your order reference, and we will look into this as a priority and get back to you with a clear resolution. Dante Labs

Dear Customer, please accept our apologies for the delay. We have implemented a new sequencing instrument and pipeline to clear the backlog. Message us privately at [email protected] with your Kit ID and order number and we will provide a precise status update.

Dear Customer, Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with us. Thank you for choosing Dante Omics!

Dear Customer, we apologize for the wait. We are clearing the backlog using a new dedicated sequencing instrument and pipeline. Please message us your Kit ID and order number privately at [email protected] for a precise update on your status.

Dear Customer, thank you for your positive feedback and for choosing Dante Omics!

Thank you, Tobias. We are sorry this has not been the experience we want for you. We have been working hard to improve our operations and reduce turnaround times, and we want to make sure your case is resolved properly. Please reach out to us at [email protected] with your order reference and we will look into this directly. We invested in our sequencing lab and expanded our partnerships to close the backlog and ensure no one experiences delays going forward. You deserve clear, specific answers — not reassurances — and we take that seriously. Dante Labs

Hi James, we have been closing the backlog and scheduling all remaining kits. If you can email [email protected] with your kit id, we will provide you with the slot when you will recieve your results. Apologies for the delay.

Hi MK, if you can email [email protected] with your kit id, we will provide you with the slot when you will recieve your results. Apologies for the delay. We have been closing the backlog and scheduling all remaining kits.

Hi Lui P, if you can email [email protected] with your kit id, we will provide you with the slot when you will recieve your results. Apologies for the delay. We have been closing the backlog and scheduling all remaining kits.

Dear Wesley, thank you for taking the time to share your experience. This is not the experience we want for anyone who comes to us. We hear you, and we recognise this situation needs to be handled promptly and with clarity. We have been working hard to strengthen our operations and our customer support processes, and that includes making sure requests like yours are handled with the speed and respect they deserve. Please contact us at [email protected] with your order reference so we can ensure this is resolved correctly and without further delay. We want to make this right for you. Dante Labs

Hi Timo Bosma, apologies for the delay. We have been closing the backlog and scheduling all remaining kits. If you can email [email protected] with your kit id, we will provide you with the slot when you will recieve your results.

Hi Peter - we have been closing the backlog and scheduling all remaining kits. If you can email [email protected] with your kit id, we will provide you with the slot when you will recieve your results. Apologies for the delay.

Hi - we have been closing the backlog and scheduling all remaining kits. If you can email [email protected] with your kit id, we will provide you with the slot when you will recieve your results. Apologies for the delay.

Hi - 请发邮件至 [email protected]，附上您的 kit id 和所需报告，我们会为您提供

Hi Kateryna - 我们一直在处理积压订单并安排所有剩余 kit 的排期。如果您能发邮件至 [email protected] 并提供您的 kit id，我们会告知您收到结果的时间安排。为延误道歉。

Hi Sam - 我们一直在处理积压订单并安排所有剩余 kit 的排期。如果您能发邮件至 [email protected] 并提供您的 kit id，我们会告知您收到结果的时间安排。为延误道歉。

Hi Jimmy，我们升级了新的门户，增加了额外报告。请发邮件至 [email protected]，我们会指导您使用新门户