DHgate

Good app and helpful sellers

Finding things I wanted was to easy I…

Finding things I wanted was to easy I definitely over spent excited to get my stuff

Absolutely awful delivery dates -date…

Absolutely awful delivery dates -date given at time of order absolute rubbish add about 4 weeks on top!! Then when the order arrived threes after the event you ordered for so no longer need you cannot return and refund!! Each page you go on to do this, works its way through an obstacle course that makes returning and refund absolutely impossible! Don’t bother trying to online chat, or calling customer service it’s all just for show on the website but you can’t get anywhere!! If you order from here be prepared to loose money with non satisfactory delivery times or product as once you buy your stuck with the product and clearly they do not allow you to rerun!!!

Susan Macheska美国 · 写过 1 条评价 · 体验于 2026-01-01 · 发表于 2026-07-07

THE WORST

THE WORST _ DO NOT BUY ANYTHING FROM THEM!!!!

Awful customer service

Awful customer service. I ordered 1000 flags at an air shipped price and order was shipped by sea and took 2 months. No remedy. Many customer service issues. Not honorable company.

Wouldn’t even give it a star it’s only…

Wouldn’t even give it a star it’s only because you have to. Didn’t even receive my order and can’t get in touch with anyone atall, it’s obviously a scam

When the Seller Says “Don’t Worry”…WORRY

I am disappointed with my experience using DHgate. While the platform offers a wide selection of products at attractive prices, the customer service and dispute process were extremely frustrating. The seller repeatedly promised to resolve my issue but failed to follow through. When I opened a dispute, I expected DHgate to step in and protect the buyer. Instead, I felt the dispute center did not adequately review the situation or hold the seller accountable for the commitments they made. Buying online requires trust between buyers, sellers, and the marketplace. In my experience, that trust was lacking. The seller was able to make promises without being held accountable, and the dispute system did not provide the level of buyer protection I expected. The entire process took far longer than it should have, required unnecessary back-and-forth communication, and ultimately left me feeling unsupported as a customer. Overall, I would be very cautious about ordering through DHgate, especially when purchasing expensive items. My experience with both the seller and DHgate’s dispute center was disappointing, and I expected much better from such a large marketplace. Unfortunately, based on my experience, I cannot recommend this platform.

I ordered in around 26 March 2026 and…

I ordered in around 26 March 2026 and am still yet to receive my order

Delilah Jay美国 · 写过 2 条评价 · 体验于 2026-07-05 · 发表于 2026-07-05

I would give ZERO STARS if I could

I would give ZERO STARS if I could. During the holidays I ordered 3 pairs of shoes from this website. 2 pairs arrived without issue. The 3rd pair never arrived. I sent numerous emails regarding this. Attempted a Live Chat to no avail. Even asked for proof that the order was sent, perhaps mistakenly to a different address. NOTHING. EVER. Due to the fact that I promised these shoes to a Love One, I kept trying. Disappointed so deeply because when I make a promise/commitment, it is DIRE to my heart that I fulfill that promise. What has prompted this testimony is that I Attempted to follow up again yesterday and today, I experienced that I have been BLOCKED from the entire website! Like WHAT!!!? Banned from my mobile phone AND my PC! DO NOT PATRON THIS WEBSITE .

DHGate & KOTOYO is a SCAM & do not order through…

DHGate is a SCAM & do not order through them-YOU CANNOT TRUST THEM. I live in New Zealand & purchased Shuntu Binoculars through seller: KOTOYO on their website & they were not sent.I have spend over 2 months trying to get refund which I eventually got for binoculars but not NZ$50 postage to send miniature binoculars seller sent me back to him.He would not give me refund until I sent these back and they were worth nothing.KOTOYO & DHGATE will not refund my postage.I asked DHGATE to delete seller KOTOYO from their website but they just ignore my requests.I have spent hours on their customer service chatline trying to get postage refund & NOTHING IS DONE. PLEASE DO NOT USE THEM or they will scam you just like me. This was my first order through them BUT NEVER AGAIN. UPDATE ON 18 July 2026 AS I CONTACTED DHGATE AGAIN AS PER THEIR REPLY: I contacted DHGate yesterday as per their reply below & they gave me the same response that the seller has to agree to pay the postage & he ofcourse will not. I have sent him 5 requests to refund but they are ignorred. When this happens you would expect DHGate to step in if you have a legitimate complaint but NO. They are on the side of the SELLER NOT BUYER WHICH STINKS. This is not good enough they should as a customer focused company be able to refund the postage & charge the seller when you have a legitimate complaint. DHGATE WORKS FOR THE SELLER & NOT THE BUYER-THIS COMPANY KOTOYO ARE STILL SELLING ON DHGATE & I have asked them numerous times & filled out a compaint form to delete this seller from their online website but they just ignore me. PLEASE DO NOT BUY FROM DHGATE OR KOTOYO AS YOU HAVE NO RIGHTS AS A BUYER WHEN A DSIPUTE ARISES. THEY DO NOT CARE.

Yu A加拿大 · 写过 1 条评价 · 体验于 2026-07-01 · 发表于 2026-07-03

Seller sent damaged item

Seller sent damaged item. When you ask for a refund, they side with the seller. When you dispute an item they will close your dispute within one day and deemed insufficient evidence. There is no way to reopen your dispute and get your money back!

Andrii Syrotiuk乌克兰 · 写过 1 条评价 · 体验于 2026-07-02 · 发表于 2026-07-02

I am extremely disappointed with my experience on DHgate.

I purchased a smartphone for **USD 469.92** and never received it. According to the official DHL investigation, the package could not be delivered and was returned to the sender. I obtained written confirmation from DHL and provided it to DHgate together with screenshots and other evidence. Despite this, DHgate closed my dispute and decided to release the payment to the seller. Their explanation was based on the German character "ß" in my address, claiming that the address was incorrect. However, I entered my address exactly as required, and I can provide screenshots and a video proving this. It appears there may have been an issue with how the platform processed or displayed the address. As a result, I ended up with neither the product nor my money, while the seller received both the payment and the returned package. I also purchased Green Shipping Protection, but I was simply referred back to DHgate, even after DHgate had already closed my dispute. I expected better buyer protection from such a large marketplace. Instead, I spent weeks communicating with customer support, collecting evidence from DHL, and trying to resolve the issue, only to have my claim rejected. **Order Number:** 319167467526 I hope DHgate reviews this case fairly and improves its dispute resolution process so that other customers do not experience the same situation.

thomas英国 · 写过 14 条评价 · 体验于 2026-07-01 · 发表于 2026-07-01

Dispute team, none existent

Ordered a shirt that states 3 day delivery from the UK.. it's now been 18 days, I have opened a dispute with dh gate and all they send it a from with instructions FOR ME to chase the delivery company. I have sent multiple messages to dh gate stating the seller will not give me any tracking information. They just keep telling me it's on the way. Absolutely shocking service from dh gate customer service . Edit - dh gate replied to this post , I have already contacted support and not received a response. 0 help

Alicia Gore英国 · 写过 35 条评价 · 体验于 2026-07-01 · 发表于 2026-07-01

Stress and disappointment

I have ordered and paid for 6 items. 2 were never sent and I had to raise a dispute to get a refund. Of the 2 items that have arrived one, a bag, looked lovely but was the incorrect size. I didn't end up sending it back in time to get a refund due to illness so I will gift this as it's way to small for me. The second item, a watch arrived, looked great but only worked for 2 hours. I replaced the battery and it worked for another 2 hours before giving up again. I am currently trying to get a refund for this. The other 2 items are still in transit apparently. When/if they arrive I am going to delete the app as it has been just stress and disappointment. I notice that DHgate has replied with their standard reply advising things I have already done. Just another example of the poor customer service they "offer".

Avoid at all costs

Shocking, items don't come and website/app useless and zero customer service or chance of refund avoid at all costs. COMPLETE SCAM

blue blue加拿大 · 写过 1 条评价 · 体验于 2026-06-29 · 发表于 2026-06-30

Worst Customer Service and Buyer Protection

If I could, I would give DHgate 0 stars. This was the worst online shopping experience I’ve ever had. My very first order arrived defective. The right earbud never charged to 100% even after charging all day, and the audio kept cutting in and out. I submitted multiple videos as evidence, but DHgate kept saying the evidence was not clear enough and closed the dispute without a fair resolution. It felt like DHgate was more interested in protecting sellers than helping customers. That completely destroyed my trust in this platform. After I receive my last remaining order, I will delete the app, close my account, and never use DHgate again. Save yourself the frustration. You’re better off buying from AliExpress, Temu, or a trusted private seller. Even if you pay a little more, you’ll likely get better quality and much better customer support if something goes wrong. Based on my experience, I cannot recommend DHgate to anyone

These are Quality products and highly…

These are Quality products and highly recommend 👌

Justyna Dytko英国 · 写过 2 条评价 · 体验于 2026-06-25 · 发表于 2026-06-30

China vape warehouse store is scam…

China vape warehouse store is scam chinavapemarket

This company and it's sellers are not…

This company and it's sellers are not honest. They take your money and do not send your items. Two examples of this are sellers Ludington and Yahuah. BE WARNED do not attempt to do business with this company.

Absoloute joke of a place

Absoloute joke of a place. Do not order, you get no suppport from cs. Ordered item that said 15 day delivery. Month later, no item and no responce from seller. Asked for refund and was denied. Cs said he had until end of august to send it. I ordered in may. 15 days? Seller finally replied saying no refund as order was processed. So why not sent then? Scammers.