Dear Ken,
We're happy to hear you received your sunglasses quickly and without issues, especially with the discount. We appreciate your feedback on our competitive pricing!
Have a great day!
Best,
Leslie
V
Vanessa Banow · 写过 1 条评价 · 体验于 2026-05-06 ·
★★★★★
我收到了这些框架,它们在我的…
我收到了这些在我的游轮上坏掉的相框,我制作了一份副本,一个月后它们就坏了。
Frames Direct 回复2026-05-07
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
Dear Sunil,
We're glad you enjoyed your experience with the Ray-Ban RB8908 frames and our quick delivery. We appreciate your feedback regarding the insurance process. We'll explore ways to improve the convenience of direct insurance claim processing in the future. Thank you for your recommendation! We value you as a loyal customer and we'll aim to earn 5 stars from you on your next order!
Have a great day!
Best,
Leslie
J
Jon Hanson · 写过 1 条评价 · 体验于 2026-05-06 ·
★★★★★
快速的运输和优惠的价格
快速的运输和优惠的价格。客户服务也很棒。我计划很快再下一个订单。
Frames Direct 回复2026-05-07
Dear Jon,
We're happy to hear that you had a great experience with our fast shipping, excellent pricing, and customer service. Thank you for your positive feedback; we appreciate it, and we look forward to your next order!
Have a great day!
Best,
Leslie
R
Richard Hight · 写过 1 条评价 · 已认证 · 体验于 2026-04-19 ·
★★★★★
优质的服务
优质的服务。我会再次购买。
Frames Direct 回复2026-05-07
Dear Richard,
We're happy to hear that you had an excellent experience. Thank you for your positive feedback; we appreciate your intention to return.
Have a great day!
Best,
Leslie
A
Anonymous · 写过 1 条评价 · 已认证 · 体验于 2026-05-03 ·
★★★★★
我的眼睛立即开始疼痛
我的眼睛立即开始疼痛,我无法佩戴它们。我很失望。出了什么问题?
Frames Direct 回复2026-05-07
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: [email protected]
Dear Patricia,
We're happy to hear that you found the frame you wanted! Thank you for your positive feedback; we appreciate it greatly.
Have a great day!
Best,
Leslie
M
Maki Nishikawa · 写过 1 条评价 · 体验于 2026-04-24 ·
★★★★★
我的订单很顺利并收到了…
我的订单进展顺利并及时收到。太感谢了!
Frames Direct 回复2026-05-01
Dear Maki,
We're happy to hear that your order went smoothly and that you received it in a timely manner. Thank you so much for your positive feedback!
Have a great day!
Best,
Leslie
A
AL · 写过 1 条评价 · 体验于 2026-04-15 ·
★★★★★
我对 Framesdirect 非常满意
我对 Framesdirect 的体验非常满意。无缝订购和快速运输和交付。
Frames Direct 回复2026-04-29
Dear Al,
We're happy to hear that you had a seamless ordering experience and quick delivery! Thank you for sharing your positive feedback; we appreciate it.
Have a great day!
Best,
Leslie
T
Terry Tansey · 写过 1 条评价 · 体验于 2026-04-28 ·
★★★★★
奥克利 (Oakley) 的绝佳选择……
奥克利 (Oakley) 的精选产品非常适合我正在寻找的镜架。结帐时根据提供的代码降低了价格。按承诺到达。这是我从 Frames direct 订购的第二对镜框,我将继续从他们那里订购。
Frames Direct 回复2026-04-29
Dear Terry,
We're happy to hear that you found the Oakley frames you were looking for and that the discount code worked smoothly during checkout. We appreciate your continued support and are glad you enjoyed your experience with us!
Have a great day!
Best,
Leslie
A
Angel Hernandez · 写过 1 条评价 · 体验于 2026-04-15 ·
★★★★★
快速又简单
快速又简单,对我的新 Oakley 眼镜很满意。他们还有很多其他眼镜可供选择。
Frames Direct 回复2026-04-29
Dear Angel,
We're happy to hear that you had a quick and easy experience and that you are pleased with your new Oakleys. We appreciate your positive feedback on our selection.
Have a great day!
Best,
Leslie
L
Lauren Jenkins · 写过 1 条评价 · 体验于 2026-04-13 ·
★★★★★
很棒的经历
Frames direct 提供超值优惠、优质沟通、快速交付以及多种选择。这是我第一次从这个网站购买,我会回来定义。
Frames Direct 回复2026-04-28
Dear Lauren,
We're happy to hear that you had an awesome experience with us! We appreciate your positive feedback regarding our deals, communication, delivery speed, and variety. We look forward to your return!
Have a great day!
Best,
Leslie
J
James · 写过 5 条评价 · 已认证 · 体验于 2026-04-02 ·
★★★★★
伟大的…
到货很快,我的妻子很喜欢它们,而且价格是她眼科医生办公室的一半。
Frames Direct 回复2026-04-27
Dear James,
We're happy to hear that your wife loves her new glasses and that we could provide them at a better price. Thank you for your positive feedback!
Have a great day!
Best,
Leslie
M
Marcia · 写过 1 条评价 · 已认证 · 体验于 2026-04-26 ·
★★★★★
优质镜框
品质好;及时到达。没有拿到rx,所以不知道镜头。
Frames Direct 回复2026-04-27
Dear Marcia,
We're happy to hear that the glasses arrived on time and are of good quality. We hope the lenses work out well for you!
Have a great day!
Best,
Leslie
R
Ram · 写过 4 条评价 · 体验于 2026-04-26 ·
★★★★★
对我的经历非常满意…
我对从 Frames Direct 订购的经历感到非常满意。优秀的选择、有竞争力的价格、及时的交付以及清晰的状态更新。如果我需要再次订购,我一定会回来。
Frames Direct 回复2026-04-27
Dear Ram,
We're happy to hear that you had a great experience! We appreciate your recognition of our selection, pricing, and delivery. Thank you for your feedback, and we look forward to serving you again.
Have a great day!
Best,
Leslie
C
Charles Williams · 写过 1 条评价 · 已认证 · 体验于 2026-04-25 ·
★★★★★
之前的订单不可用
I. 很不高兴我的订单不再是之前订购的尺寸。 斯泰森 53 17 140。
Frames Direct 回复2026-04-27
Dear Charles,
We appreciate your feedback. We're sorry that the size you previously ordered is no longer available. We'll review our sizing options.
Have a great day!
Best,
Leslie
K
Kevin C · 写过 1 条评价 · 体验于 2026-04-24 ·
★★★★★
很棒的客户服务!
Frames Direct 回复2026-04-27
Dear Kevin,
Thanks for the kind review and perfect rating! We love hearing from our customers and we appreciate your positive feedback! We value you as a loyal customer!
Have a great day!
Best,
Leslie
Dear Lionel,
We're happy to hear that you received great service and liked the item. Thanks!
Have a great day!
Best,
Leslie
W
William · 写过 2 条评价 · 体验于 2026-04-20 ·
★★★★★
除了深感我还能说什么
除了深深的失望我还能说什么。
我订购了配有 Amber Gen S Transition 镜片的 Versace 处方眼镜。不幸的是,其中一枚镜片的镀膜不到两周就失效了。我在 30 天保修期内将它们退回进行维修,虽然他们确实重新制作了镜片,但新镜片却松散地装在镜框中。
现在我有两个选择:自掏腰包请其他人修复 FramesDirect 的错误,或者再次将眼镜寄回并等待数周才能再次修复。 我可能不得不将它们带到当地进行维修,因为我不能等待数周的保修服务。 坦白说,我现在很想向我的信用卡公司提交索赔,以进行任何维修调整。
这与我过去使用 FramesDirect 时遇到的同样令人沮丧的经历。我不是那种无缘无故退货的顾客,但是当一家公司要制造和安装处方镜片时,他们应该第一次就做好,而不是第二次或第三次尝试。 多年来,客户服务一直很差。 每当我从这家公司订购时,总是出现一个又一个的问题。真是一次可怕的经历! 我想,一分钱一分货。
Frames Direct 回复2026-04-22
Hello William,
I apologize that you received your glasses with defective lenses. That should not have happened once, let alone two times. We would love the opportunity to make this right. I will have a member of management reach out to you to discuss your order.