Growatt

Growatt customer support

I called up Growatt support line when I had a problem. A quick response and links to the part I required. Very helpful. I would recommend them as a company.

Very quick service to resolve our issue…

Very quick service to resolve our issue with WhatsApp messaging solving the problem in 5 minutes

Pleasant and efficient.

I had a return call from your…

I had a return call from your representative Periklis Kazelis. He was attentive to my situation and friendly. I felt respected and welcome. Though his help was no longer needed at the time since the plant had got itself functioning the experience strengthened my trust in Growatt as a provider. Björn Vilhelmsson, Sweden.

Hongjia Xu西班牙 · 写过 1 条评价 · 体验于 2026-07-27 · 发表于 2026-07-31

New SPM inverters are strange but once…

New SPM inverters are strange but once you get hold of it, it makes sense. OK inverter, good compatibility with batteries.

Contacted Growatt UK

Contacted Growatt UK, as the battery appears to have been randomly discharging since some house electrics work. Rapidly remotely diagnosed fault, rectified, in 30 minutes. Highly impressive support

have probably tested most of the brands…

have probably tested most of the brands on the Swedish market and I can say with certainty that growatt does it best + the support is always fast and good

Pietro Casagni意大利 · 写过 1 条评价 · 体验于 2026-07-31 · 发表于 2026-07-31

Risposta immediata ed assistenza…

Risposta immediata ed assistenza verbale, il tecnico è stato molto cortese e comprensivo, grazie.

Sheharyar Akhtar巴基斯坦 · 写过 1 条评价 · 体验于 2026-07-28 · 发表于 2026-07-28

Absolutely pathetic customer service

Absolutely pathetic customer service. Growatt device was malfunctioning so we sent it it to be fixed. They had to send it to islamabad to be fixed. They said it would be done within 5 business days but we got the inverter back 15 days later, even then, half the issue was unresolved. After talking to customer service, i was absolutely appalled at the casual laid back attitude of the agents, where even after having had my complaint open for 20+ days, they still had the audacity to misbehave with me for being outraged at their disgusting service. Kept on delaying fixing the issue. On friday, said it the AC connector will be dispatched on Saturday, on Satuday said Monday, On monday said Tuesday and on Tuesday said we'll dispatch it tomorrow. I am stuck because ive already bought the inverter but if there are other options, ALWAYS GO FOR THE OTHER OPTIONS

Good help

Good help, good english and very helpful with everything. periklis kazelis was my support

I talked to Periklis and he is usually…

I talked to Periklis and he is usually very helpful. I've been in contact with the support multiple times and feel that we have established a repore.

Great support

They answer almost immediately and are very helpful when in need. They have good answers and solutions. That you can send pictures & videos on whatsapp while on the call makes everything a lot easier aswell. Great support overall.

Hanif英国 · 写过 12 条评价 · 体验于 2026-07-01 · 发表于 2026-07-23

Failed infinity 1300 Power-station Do Not Buy

Failed infinity 1300 Power-station, 1st July 2026 I contacted customer service by email (service.de) with a detailed experience and diagnostic description, Links to Videos showing the issues, Purchase invoice, Serial No. of my unit. Received an automatic reply with an allocated ticket. I replied the same day using the ticket number added to the email title. Until now no response has been received. I have since sent another email and copied, additional Growatt customer service and global help emails I could locate. No one replied to any email since. So after spending 699.00 Euro for a power station that functioned for 20 months ( only being used in some months of the year.) It is the most expensive unit and the poorest service I have ever had. I have a website that reviews these units. all which I pay for with my own money and no biased sponsorship. I was due to upload my Long term test review for this unit. it had up this point been a favourable experience. however in light of a BMS failure and the exceptionally poor service the review will go from positive to absolute Don't buy from Growatt. Purchase price is one factor in the decision to buy from any manufacturer. Most important is the customer service. This unit carries a 5 year warranty as do many others. It is to be expected that there is support when an issue arises. This is now a heavy door stop and has no value as it can longer be charged. The BMS failure can happen, this is not the issue itself. The total lack of any support is the real issue and why I truly suggest a NOT TO BUY GROWATT Warning to anyone looking at a Power station I have receipts to prove this is a genuine purchase

johan larsen澳大利亚 · 写过 2 条评价 · 体验于 2026-07-23 · 发表于 2026-07-23

Really good service and patience from…

Really good service and patience from Periklis who help me for 2 days. Outstanding service and communication skills!

System went off line tried to contact…

System went off line tried to contact the Growatt installer never coming back to me . I have 2 buildings with this system. never seem to be helpful in solving any issues. had this issue before their approved installer does not care

Growatt Battery Fault

The company requires to employ other engineers rather than only one covering Scotland & Ireland! Lingxuan was pleasant, and efficiently resolved the battery issue. The online and WhatsApp contact was efficient, however, I had to wait for over a month until Lingxuan was available. Meanwhile, my solar energy was going straight to the grid and my electricity bill increased during the wait, otherwise I would have given 5 stars.

Steve Laid英国 · 写过 1 条评价 · 体验于 2026-07-21 · 发表于 2026-07-21

Fault with battery

Fault with battery, installer gone into liquidation but 100% support from Growatt to fix under warranty after over 2 years. Telephone support followed by engineer visit - good customer service all round

Extremely disappointing experience.

UPDATE: Following my complaints, customer service called me but still couldn’t resolve the issue. They passed me to a "specialist" who claimed he had already fixed the system, but then immediately asked me what the actual problem was. How can a technician claim a system is fixed if they don't even know what the issue is? It shows a complete lack of communication and competence. After six months of chasing, explaining the same issue repeatedly, and seeing no permanent solution, our confidence in this service is at zero. We expected a reliable system and competent support, but instead have experienced ongoing inconvenience, frustration, and financial loss. I want to speak to a manager—someone who actually has the authority and knowledge to resolve this permanently. I would not recommend this service based on our experience. Extremely disappointing experience. For more than six months, we have been trying to get our charger/discharger settings configured correctly so that the system operates in line with our tariff. Despite numerous phone calls and repeated attempts by the support team, the issue remains unresolved. The system continues to export energy at the wrong times, causing us to lose money consistently. Based on our tariff, we should be earning significantly more from our exports, yet we have been missing out on those earnings for over half a year. This has had a real financial impact on us. What makes the situation even more frustrating is that every time we contact support, they make changes that appear to fix the issue, but only for a day or two. After that, the system reverts back to the same problem, and we are forced to start the process all over again. After six months of chasing, explaining the same issue repeatedly, and seeing no permanent solution, our confidence in the service is extremely low. We expected a reliable system and competent support, but instead have experienced ongoing inconvenience, frustration, and financial loss. I would not recommend this service based on our experience.

I’ve been installing all different…

I’ve been installing all different types of solar systems over the years. I will 100% recommend Growatt systems, not only easy to install there also extremely easy for the customer to understand how everything works. Never any issues or faults with a Growatt solar system.

David Mullholland英国 · 写过 1 条评价 · 体验于 2026-07-13 · 发表于 2026-07-13

Customer service is a joke

Customer service is a joke. We have been trying to get an issue fixed for over 6 months with no joy. The company never returned any phone calls. Engineer never turns up. Worst company ever..issue still not resolved