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Growatt

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关于 Growatt

数据更新
网站
www.growatt.com
分类
公用事业
所在地
中国
状态
待认证
近 12 个月
193 条评价
差评回复率
62%（73/117 条）
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[email protected]www.growatt.com

商家自述

Growatt is funded in Shenzhen in 2011,we are a new energy enterprise dedicated to the R&D and manufacturing of PV inverters, Energy Storage and EV Charger as well as Smart Energy Management. our vision is to build the World’s LargestIntelligent Sustainable Energy Ecosystem for Human Kind. Today, Growatt is already the global No.1 residential inverter supplier and also one of the world's top four suppliers of PV inverters and storage hybrid inverters.

以上内容由商家自行提供，未经平台核实。

Growatt靠谱吗？

Growatt（www.growatt.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 371 条用户评价，属于公用事业分类，口碑一般。评价两极分化：66% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 62% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and efficient at quickly resolving various technical issues during onsite visits or remote calls. People deeply appreciate the swift communication channels and the extremely helpful guidance provided by technicians who patiently walk them through troubleshooting procedures. Some reviewers were not happy with product durability, noting that certain hardware components failed unexpectedly or became unstable over time. Additionally, some individuals experienced frustratingly long delays when waiting for scheduled repair appointments or struggled to receive timely responses from customer support teams.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

Birgitta Bååth瑞典 · 写过 36 条评价 · 体验于 2026-10-11 ·

No service in Sweden

I installed solar panels with Growatt batteries nearly three years ago. One of the batteries was defective, and the issue was reported. After three months, the battery was collected for repair. Now, another four months have passed, and nothing has happened. Who should I turn to? Support in Sweden seems to be non-existent. I want my battery back in good condition. Still has Nothing happen. Suncraft only answer that they waiting for Growatt to get the battery back. Growatt ask for my serial number that I don't have any longer because I don't have the battery.

Growatt 回复2026-10-16

Dear Customer, We are sorry to hear about your experience and apologize for the inconvenience. Please contact our support team directly with your case details so we can look into the issue and assist you further. Best regards, Growatt Support Team

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Barrie英国 · 写过 3 条评价 · 体验于 2026-10-08 ·

Outstanding service support

I recently had an issue with my Growattt ML33RTA batteries, numerous battery faults, BMS, low voltage and battery disconnected messages. I contacted Growatt who answered quickly and carried out remote testing. Confirming the BMS cards were faulty and needed to be replaced. An appointment was made for an engineer to attend on site. The engineer replaced two BMS cards and software updated and returned to full service IN TWENTY minutes . I am absolutely thrilled with the service from Growatt from start to finish, excellent communication, and rapid attendance on site I don’t think I could ask for more. Well done Growatt for providing outstanding after market support

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Ian C英国 · 写过 9 条评价 · 体验于 2026-10-07 ·

Super quick resolution

I contacted Growatt as I had a BMS error on one of my battery modules via email on Monday. On Tuesday morning I had a WhatsApp message asking if I could video call which I did later that day. They agreed to send an engineer in a week or so. At 8:30pm on Tuesday Growatt asked if I would be on on Wednesday afternoon. He ( Jianye pu) arrived on time and had a new circuit board installed and battery fixed in 20mins Cannot thank them enough. 10/10

Val Stephen英国 · 写过 2 条评价 · 体验于 2026-10-05 ·

Jianye pu visited my home a few days…

Jianye pu visited my home a few days ago. What a special young man. He took time to explain the system to me. He also set up my app and connected it to the system which I was unable to achieve myself, fully explained how to use it! Pass on my thanks to him. Kind regards Val Stephen

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Janne Eriksson瑞典 · 写过 1 条评价 · 体验于 2026-10-02 ·

Assistance was good but could have been better.

Recently acquired a house with a 15kWh APX-battery installation. I upgraded it with one extra module. There was now a mismatch in BMS-sw. I asked for an OTA-update for the older modules. I got it, which was great, but it took a month, When it was done - I didn't get any release notes or anything like that. The new sw made it so that the modules would go in to a deep sleep state when they are left at (I guess) around 10% for (too) long - an SOC-setting set by Growatts own AI. This never happened before the update. Now I've had to wake up the battery twice, when it failed to wake up for grid charging during low cost hours. Could have been nice with some information about this new behavior/logic. Previously the batteries could sit there around 10% with an active trickle charge of about 200W, for several hours. Not anymore. OTA-updating is nice but this could have been handled with more information and transparency.

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zoe openshaw英国 · 写过 3 条评价 · 体验于 2026-10-01 ·

Had an awful time trying to contact the…

Had an awful time trying to contact the Uk customer service team. Eventually had an email from a lovely lady called Yuming Hao. I have been back and forth with emails to Yuming, and finally my shine app is working again. 👍🏻 Yuming has been brilliant, step by step instructions, she has been amazing.

Daniel Larsson瑞典 · 写过 1 条评价 · 体验于 2026-10-01 ·

I recently had to reinstall my solar…

I recently had to reinstall my solar setup, and I just want to give a massive shoutout to Periklis for his support throughout the whole process. Getting everything reconnected and configured properly felt a bit daunting at first, but he really stepped up and guided me through it step-by-step. Everything went smoothly, and the system was back up and running without any hassle. Now that everything is working again

Michael Itodo尼日利亚 · 写过 2 条评价 · 体验于 2026-09-30 ·

The company has made significant…Progress in After sales service

The company has made significant improvements in its after-sales service, which is a positive development that greatly benefits end users. This improvement demonstrates a stronger commitment to customer satisfaction and ensures that customers receive better support throughout their product experience.

Sunsave Solar Solutions印度 · 写过 1 条评价 · 体验于 2026-07-15 ·

Excellent Experience with Growatt

I’ve had a very positive experience with Growatt. Their solar inverters offer reliable performance, good efficiency, and a wide range of solutions for residential as well as commercial applications. What stands out is their technical support and after-sales service. The team is responsive, technically knowledgeable, and focused on resolving customer issues. The monitoring platform is also useful for tracking inverter performance and identifying issues quickly.

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MB泽西岛 · 写过 75 条评价 · 体验于 2026-09-28 ·

Brilliant swift help

I am not tech savvy and I had a small problem. I contacted service and Eu Jin came back almost immediately with the answer. I had a different minor enquiry the same day and I contacted service again and Eu Jin came back with the answer within an hour!! Brilliant and efficient service

Nasa Doan越南 · 写过 2 条评价 · 体验于 2026-09-29 ·

I’ve had a good experience with Growatt…

I’ve had a good experience with Growatt so far. The products are reliable, easy to use, and the overall system performance has been good. I also appreciate the professional support from the Growatt team whenever I have questions or need assistance. Overall, a good experience and I would be happy to continue using Growatt products.

Eric Hendrikx荷兰 · 写过 1 条评价 · 体验于 2026-09-28 ·

Succesfull complex installation

We had a complex installation with two mod-hu inverters and total 60 kWh battery. System placed on a distance of more then 100 meters from the cabinet. With the support of 4Blue en Growatt in the Netherlands (a special thanks to Growatt technician Specialist Ayoub) we got the system running. Zonnepanelenlaarbeek.nl

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Lena Raberger瑞典 · 写过 1 条评价 · 体验于 2026-09-29 ·

Do NOT buy Growatt

Do NOT buy Growatt I have been unlucky enough to purchase a growatt solar system. The system has an interface as if it was from 1990, with a million of parameters only system admin (manufacturers support) can set The AI function, which is supposed to load the battery at low prices to use at high, loads the battery at high cost When turning off the AI function(for that reason) the system becomes unstable the user cannot restart or reset the system, neither can the sellers customer support, getting back to normal operation requires a support case to the manufacturer Summary: the Growatt solar power system is unstable, non user friendly, not thought through and filled with bugs. DO NOT put your money on it!! Now I have sent Growatt pictures showing how the ai buys at highest price of the day and sells at lowest price I have also sent two pictures showing how Growatt system loses internet connection and does not recover until power is cut to the system (Growatt customer service: it needs a stable internet connection to work…. Well Growatt everything else in my house works fine and the system was dead for hours until I discovered it was not working at all and managed to get my son to go to my house and cut the power to restart it)

Growatt 回复2026-10-09

We are sorry to hear about your experience with the system and our support. Please contact us at [email protected] with your device serial number and reference to this review so that we can investigate the case. Best regards, Growatt Service Team

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