They initially tried to resolve the…
They initially tried to resolve the issue remotely but when they couldnt they came out at the time promised + were able to sort - i’m delighted battery fully operational again, tks guys!
关于 Growatt
数据更新- 网站
- www.growatt.com
- 分类
- 公用事业
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 193 条评价
- 差评回复率
- 62%（73/117 条）
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商家自述
Growatt is funded in Shenzhen in 2011,we are a new energy enterprise dedicated to the R&D and manufacturing of PV inverters, Energy Storage and EV Charger as well as Smart Energy Management. our vision is to build the World’s LargestIntelligent Sustainable Energy Ecosystem for Human Kind. Today, Growatt is already the global No.1 residential inverter supplier and also one of the world's top four suppliers of PV inverters and storage hybrid inverters.
以上内容由商家自行提供，未经平台核实。Growatt靠谱吗？
Growatt（www.growatt.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 371 条用户评价，属于公用事业分类，口碑一般。评价两极分化：66% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 62% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and efficient at quickly resolving various technical issues during onsite visits or remote calls. People deeply appreciate the swift communication channels and the extremely helpful guidance provided by technicians who patiently walk them through troubleshooting procedures. Some reviewers were not happy with product durability, noting that certain hardware components failed unexpectedly or became unstable over time. Additionally, some individuals experienced frustratingly long delays when waiting for scheduled repair appointments or struggled to receive timely responses from customer support teams.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Top Notch Work.
The Growatt technician was extremely professional, friendly and patiently explained the problem in layman's terms which was greatly appreciated. My system was up and working properly again after 3 hours. He also told me to contact him directly if I experienced any other problems in the future. Great service.
Superb after sales service!
I started with Growatt 4 years ago, buying a simple grid tie inverter. That was simple to setup, no problems. Then upgraded to a hybrid inverter with a battery and needed a helping hand with the settings and with ShinePhone, the technician at the end of the phone in the uk, led me through the various steps to get it sorted. First class help. This week I bought a second battery, second hand and a year or so older than my first. Setting up was beyond my capabilities. Once again Growatt came to my rescue. Sorted it all out remotely with a couple of instructions about getting the communication plugs in the right sockets. Now it’s all working perfectly and I can’t thank Growatt enough. Their products and after sales assistance are first class. A thousand thanks to Growatt.
Grower review
Visit happened earlier than expected. Nice young man diagnosed problem and replaced unit. All looking good when he left.
Update email etc, cant on demo app
Been trying to find out for ages how to update my email you cant off the 'demo' Shinephone app. Was really straight forward asked on the Shinephone chat was contacted by an agent vertually straight away given all the info. Was all updated, now a 'manager' 🙂, within 30mins of first contact, can't fault that service at all. Thank you
I’m very impressed with the service…
I’m very impressed with the service I’ve received from Growatt. There was issue with batteries charging, after unsuccessful attempting to fix the issue remotely, I was told an engineer would would do a site visit. That was on a Friday. The engineer contacted me on the following Monday morning, agreed a time and he arrived within the timeframe and fixed the issue.
Growatt, a fantastic service, Thank you
I had a Growatt system installed a few years ago. Recently I had a problem with one of the batteries not charging properly. I contacted Growatt directly and they moved me to a WhatsApp chat where it became apparent the battery was faulty. I was given instructions to take the battery out of the system and a few days later a new battery arrived. Again I was helped to install the new battery. The service I have received from Growatt has been first class. Thank you.
Fantastic technical support from Growatt
After experiencing some issues with the photovoltaic linkage mode on my Growatt GroBoost, I reached out to Growatt Support for help. The team was incredibly responsive. They diagnosed and resolved the issue quickly, making the whole process entirely hassle-free. Highly recommended for any Growatt user!
Installer who went bankrupt during installation
2x 10KTL3-XH (BP) + 30Kw APX + 15Kw ARC + Shinemaster-X The installer failed to configure my system correctly before going bankrupt. I contacted Growatt Sweden’s support team, which has been outstanding in resolving my issue. The problems were identified, and firmware upgrades were carried out smoothly as solutions were found. Highly recomended partner !
Sorted battery fault only issue is that…
Sorted battery fault only issue is that it took 3 weeks to get someone to visit
Growatt have the best after sale
Growatt have the best after sale support!
Growatt battery box repair
I have tried in vain to contact this company. I have a Growatt battery that is not working and need someone to come and see what is wrong. I have emailed and phoned them several times. Last time I phoned it was answered and he said his colleague would get back to me - but he hasn’t.
Growatt 回复2026-09-08
Dear Customer, We sincerely apologise for the late response. We have checked with our internal team, and our colleague has already been in contact with you regarding this matter. Unfortunately, your battery is old module and out of warranty period. Based on the assessment, the battery cannot be repaired, and the system would need to be replaced with a new one. We are very sorry for the inconvenience this has caused and appreciate your patience and understanding. Kind regards, Growatt Technical Team
Shine app stopped working
Shine app stopped working, need help, no one has replied to my email for 6weeks. Call them, no support agent available and you just get cut off! Awful customer service.
Growatt 回复2026-09-08
Dear Customer, We sincerely apologise for the delayed response and for the frustration and inconvenience you have experienced. We would like to investigate this matter internally to understand what happened with your previous email and phone enquiries. Could you please provide us with the email address you used to contact us and the phone number you called us from? This will help us locate your records and investigate the situation further. We are very sorry again for the experience you have had, and we appreciate your patience and understanding. Kind regards, Growatt technical Team
Great product and customer service
Great product and customer service! I had a slight issue with one of the battery modules, but within a day of emailing the support team, Yanni started diagnosing it remotely, and Jianye came onsite and resolved the issue the next day, so I am very happy with the support I received!
I had to install 4 aura batteries at…
I had to install 4 aura batteries at one customer. It didn’t start right away but with the great help from technical support the issue was solved.
Great communication & efficient resolution of issue
Great communication, came on time given, worked quickly and efficiently. Issue resolved to satisfaction. Great company
Battery problem
The technician was very thorough and patient to make sure the repair was completed correctly.
Jianye was polite and very good once he…
Jianye was polite and very good once he was here .the delay from informing infin renew arranging growatt was very slow and growatt was a bit slow the failed old battery showed no reason for fail,so changed electric board and it’s currently working,I hope the old battery doesn’t fail.Jianye very good 5 but 4 for overall service slow.
Yanni was fantastic and diagnosing and…
Yanni was fantastic and diagnosing and repairing a fault on a 15kW three phase string inverter. I was waiting approximately 10minutes to speak with Yanni and during the time we spoke it was easy to follow the instructions given and a professional and helpful approach throughout. Thankyou Yanni
Very fast response from the service…
Very fast response from the service team, starting from email to WhatsApp for quick communication The fault was resolved in a day.
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