Interior Define

Hi Shannon, Thank you for sharing this. We're truly sorry for the continued delays and for the frustration of watching the delivery window shift further than what was promised at the time of purchase. We know this is a significant investment, and after waiting this long, receiving general updates instead of clear and actionable information isn't good enough. We also understand that our customers plan around the timelines we provide, and we're sorry this order has fallen so far short of that. As an acknowledgment of the inconvenience, we refunded your shipping fee and processed an additional courtesy discount, and although we know that doesn't make up for the wait, we hope it helps. Our team will continue monitoring your order and will share updates as new information becomes available.

Hi Daniel, Thank you for sharing this. We're truly sorry for the frustration around the shifting delivery timeline, and even more so for the delay in getting back to you after you reached out for clarity. That's definitely not the experience we aim to provide, especially when project deadlines and client expectations are on the line. We understand how much is riding on reliable communication, and are disappointed that this experience has added stress rather than removed it. That said, our Customer Experience team has been made aware of the situation, and someone will be reaching out to you directly to provide a clearer update and help work toward a resolution. We appreciate your patience, and if there's anything else we can do to support you, we hope you won't hesitate to follow up with our team at [email protected]. We're always happy to help.

Hi there, Thank you for sharing this, and we're truly sorry to hear that this was your experience. Receiving the wrong customization is frustrating enough on its own, but having to spend months following up to get it resolved is even more disappointing. Your feedback has been shared with our team, and we're taking a closer look at where our quality checks and follow-through need to improve. We genuinely appreciate you taking the time to call this out, and if there's anything else we can do to support you, we hope you won't hesitate to follow up with us directly.

Hi Darla, Thank you for sharing this. We're truly sorry for the frustration around the extended timeline, and even more so that you had to reach out to us for answers rather than hearing from us first. We understand that our customers plan around the delivery estimates we provide, and when those change without clear communication, it puts you in an unfair position. That's on us, and we're sorry this experience left you feeling misled. Your feedback around delivery accuracy and order communication has been shared with our team, and we appreciate you taking the time to call it out. If there's anything else we can do, please don't hesitate to reach out directly. We're always happy to help.

Hi Tracy, Thank you for sharing this. We’re truly sorry for the frustration around your table delivery and the lack of a clear estimate. We also understand how disappointing it is to wait longer than expected for a piece you were excited to receive. Our Customer Experience team let us know that you ultimately decided to cancel the original order and purchase through our Dallas location instead, and we’re grateful our team there was able to help. That said, the experience leading up to that point should have been clearer and easier, and your feedback has been shared internally as we continue working to improve delivery visibility and communication. Again, we appreciate you taking the time to share your experience. If there’s anything more you’d like to share, please feel free to reach out directly at [email protected].

Hi Vincenza, We’re very sorry this experience continues to be so frustrating. We understand how disappointing it is to still be waiting on a replacement after the original delay and damaged delivery, and we know this has taken far longer than it should have. As shared previously, your feedback has been passed along internally as we continue working to improve fulfillment timelines, quality checks, and communication. We appreciate you continuing to share your experience, and we’re sorry for the inconvenience this has caused.

Hi there, Thank you for taking the time to leave a review. We’re glad that you’re happy with the bench overall, though we’re sorry to hear that the stitching wasn’t quite as expected. We've shared your feedback with our team as we continue working to improve the details that make each piece feel just right. And if there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected]!

Thanks for taking the time to share your experience, Rudy! We’re so glad to hear that you’re happy with the furniture and that you had a great experience with our team. We truly appreciate your kind words!

Hi Anne, Thank you for taking the time to share your experience. We understand how frustrating it is to be beyond the original delivery window, and we’re sorry for any frustration caused as a result. We want to be transparent that the factory producing your piece has been experiencing ongoing supply chain and logistics disruptions, which have impacted the original delivery timeline. While we know that context doesn’t make the wait any easier, it is the reason we haven’t been able to provide a firm delivery date at this time. Our team previously reached out to share these updates and offered the option to cancel the order if you preferred not to continue waiting. At this point, we’re continuing to monitor your order closely and will provide updates as soon as new information becomes available, and you’re always welcome to reconnect with our team if you’d like to revisit cancellation or discuss next steps. We’re here to support however you choose to move forward! We sincerely appreciate your patience while we work to get your order to you as quickly as possible. If there's anything more you'd like to share, we'd love to hear it! Feel free to reach out directly to [email protected].

Thank you for sharing your experience, Beverly. We’re very sorry for the repeated delays and understand how frustrating it must have been to wait that long without a reliable delivery timeline. We know how disappointing it is when expectations aren’t met, especially for such a significant purchase, and your feedback has been shared with our team as we continue working to improve delivery accuracy and communication. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected]!

Hi Carter, Thank you for taking the time to share such detailed feedback. While we’re glad to hear that you had a positive showroom experience and found options that worked for your space, we’re very sorry that the delivery and support experience didn’t meet expectations. We understand how frustrating it is to deal with delayed delivery, limited scheduling flexibility, and slower communication when you’re trying to get answers, and we've shared your feedback with the appropriate teams for improvement. Experiences like yours help us understand where we need to do better, and we really appreciate you calling this out. We look forward to having the opportunity to rebuild your trust in our brand!

Thank you for sharing this feedback, Karlyn. We can understand how frustrating this situation must be, especially after waiting months and taking time off for a delivery that didn’t arrive as expected. It’s incredibly disappointing to be left without a sofa after preparing your space, and we hear your concerns around the lack of clear updates and delivery timing. This isn’t the kind of experience we want for our customers, and we appreciate you taking the time to share this feedback. If you're open to it, please reach out to us directly at [email protected] so our team can take a closer look at your order and explore how we can make this right. Your trust matters, and we’d like the chance to rebuild it.

Hi David, Thank you for taking the time to share your experience. We’re very sorry to hear how disappointing it has been, both with the delays on your sofa order and the lack of proactive updates along the way. That’s not the standard we strive for, and we take your feedback seriously. Our team is working hard to improve supply chain logistics and communication so that experiences like this don’t happen in the future. If you’d be open to it, please reach out to us at [email protected], and we’d be glad to assist with tracking your order down and providing a more accurate ETA!

Hi Alex, Thank you for sharing your experience. We’re so sorry to hear about the unexpected delay and the lack of proactive communication along the way. That’s understandably frustrating, and we completely understand how disappointing it is when timelines shift without notice. While delays can sometimes happen during production or transit, you should never feel like you have to chase down order updates. Our team would really love the chance to make things right! If you’re open to it, please reach out to our Customer Experience team at [email protected] with your order details. They’ll be happy to take a closer look and assist further.

Thank you for sharing your experience. We’re very sorry to hear about the delay with your sofa and the difficulty getting timely support. We can understand how frustrating it is to wait well beyond the original estimate and feel like you’re unable to get clear information. If you haven’t already, please feel free to reach out to us again at [email protected] so that our Customer Experience team can review your order and provide more clarity on the timeline and next steps, or assist with a cancellation if you’d still prefer it. We truly appreciate your patience and hope to make this right!

Hi Amy, Thank you for sharing your experience. We’re very sorry to hear how disappointed you are, especially given the investment you made and the expectations set around the fabric and cushion quality. We understand how frustrating it must be to encounter issues with pilling, stain resistance, and overall comfort, particularly when the piece was intended to meet specific needs, and your feedback has been shared internally for review. If you’re open to it, our Customer Experience team would appreciate the opportunity to take a closer look at your order and see how we can best support you. Please feel free to reach out with your order details at your convenience!

Hi Lyndsey, Thank you for sharing your experience. We’re very sorry to hear your bed arrived missing parts, especially given the timing and the urgency of your situation. We understand how upsetting and disruptive this must have been, and we appreciate you taking the time to bring this to our attention. If you haven’t already, please feel free to reach out to us again at [email protected]. We’d be happy to revisit this with our Customer Experience team and see if there’s anything more we can do to make this right!

Hi Julia, Thank you for sharing your experience! We’re so glad to hear that you’re happy with your counter stools and that the delivery experience went smoothly. We hope you continue enjoying them in your space!

Hi Casey, Thank you for taking the time to share your experience. We’re very sorry to hear about the delays and the frustration this situation has caused, especially given the circumstances. We understand how disappointing it must have been to order an item listed as in stock and then experience extended delays and limited updates along the way. Your feedback regarding the communication you received, the lack of phone support, and the accuracy of inventory availability is important, and we’ve shared it with our team to review how we respond to these types of issues in the future. That said, this definitely isn’t the experience we strive to deliver, and it’s clear we let you down. If you're open to it, please reach out to us directly at [email protected] so our team can take a closer look at your order and explore how we can make this right! Your trust matters, and we’d like the chance to rebuild it.

Hi Hilary, Thanks for such great feedback! We’re glad to hear that the in-store team was able to help you explore colors, comfort, and sizing in person, and that they were able to assist with adjusting your production timeline along the way. We appreciate you taking the time to call out their fantastic support, and we hope that you love your piece once it arrives!