Interior Define

Hi Luis, Thank you for sharing your feedback. We completely understand how frustrating it must be to experience such a long delay without any proactive updates along the way, and we're very sorry for the inconvenience and disappointment this situation has caused. While delays can sometimes happen during production or transit, you should never feel like you have to chase down order updates. Our team would really love the chance to make things right! If you're open to it, please send another email to our Customer Experience team so that we can provide you with the most accurate, up-to-date information regarding your order. Your feedback is important to us, and we’re actively working on ways to improve both communication and transparency around shipping timelines. We hope that we’ll have the opportunity to restore your confidence in us and deliver the product you’ve been waiting for!

Thank you for sharing this, Jeanne. We’re really glad to hear you’re loving the chairs, though it’s disappointing that the delivery timeline didn’t meet expectations. When the wait stretches longer than anticipated, it can certainly affect future purchasing decisions and we appreciate you taking the time to call this out. Reliable timelines matter just as much as the product itself, and feedback like yours helps highlight where the experience still needs to improve.

Hi Josh, Thank you for taking the time to share your experience. It’s clear this situation was incredibly frustrating, especially given the length of time involved and the challenges you encountered along the way. Interior Define indeed went through a bankruptcy and ownership transition in late 2022, and the brand has been under new ownership since December 2022. That process, unfortunately, created difficult situations for some customers with orders placed under the previous ownership. While the current team worked to resolve as many outstanding orders as possible during that transition, we understand that not every outcome felt fair or satisfactory. We know experiences like yours leave a lasting impression, and feedback like this is important context as the company continues working to rebuild trust and improve the overall customer experience.

Hi Nicole, Thank you for sharing this perspective. We’re sorry to hear that this experience has been so disappointing, especially after previously purchasing from us and recommending us to others. That kind of trust means a great deal, and it’s frustrating when the experience doesn’t reflect it. Reliable updates and responsive support are critical when timelines shift, and it’s clear that this situation created unnecessary stress, particularly with a move-in date approaching. Feedback like this highlights how important it is that communication remains clear and consistent throughout the process, and we've shared it internally with the appropriate team. We hope to have the opportunity to regain your trust in the future!

Hi Karla, We’re glad that the ordering process and fabric samples helped you make an informed choice, but it’s disappointing to hear that the fabric hasn’t held up the way you expected. Durability is an important factor when selecting upholstery, and it’s frustrating when a material doesn’t perform as anticipated. Your feedback is helpful in understanding how fabrics perform in real homes and highlights where guidance around pet-friendly options may need to be more clear. If you're open to it, please reach out to us at [email protected] so we can learn more and determine next steps. We appreciate you taking the time to call this out and share your experience!

Love hearing this - thank you for sharing, Rebecca! We’re so glad the piece turned out just right and that the made-to-order process felt smooth from start to finish. It means a lot to know the experience matched the product, and we hope that you enjoy your new piece!

Hi Jennifer, We’re really sorry to hear how disappointing this experience has been for you. Repeated delays without proactive updates and limited support channels can understandably lead to a lot of frustration, and that’s not the experience we want anyone to have while shopping with us. Your feedback matters, and we’re actively working on improving transparency around shipping and fulfillment so that experiences like this don’t happen again. We hope we’ll have the opportunity to turn this around for you and restore your confidence in us!

Hi Liz, We’re sorry to hear that the delivery timeline has shifted so many times without clearer communication, and understand how frustrating that would be, especially when timing played a role in your decision to order. That said, we appreciate your patience through the delays, and plan to share your feedback internally as we continue working to improve transparency and proactive communication around scheduling updates.

Thank you for sharing this, Kirsten! We’re glad the team was able to step in and make things right after the delay, and we really appreciate your continued trust with a second order. We hope that your pieces are everything you imagined they would be!

Hi Jenny, We appreciate you taking the time to share your experience, and we can definitely understand how concerning it is when furniture doesn’t feel stable or secure, especially at this price point. We also hear your disappointment, particularly given your positive experience with earlier purchases. We've shared your feedback internally to highlight areas where we can improve our product's performance overall, and encourage you to reach out directly ([email protected]) to explore whether there is anything we can do to make things right.

Thank you for taking the time to share this. We appreciate you recognizing the in-store team, and we’re sorry the rest of the experience didn’t reflect the same level of care. When service and follow-through don’t align with what was promised, it can understandably leave you feeling let down, and we’ll be sure to share your feedback with our leadership team as we continue working to improve how we show up for customers throughout the entire purchase process.

Thanks for the rave review, Karin! We’re thrilled to hear that you’re loving the style and quality of your sectional and that the experience lived up to expectations. It’s especially great to know our team provided awesome support along the way, and we truly appreciate you taking the time to share your feedback with us.

Thank you so much for taking the time to share this, Linda! We’re glad to hear how much you loved the fabric samples. Although they weren’t the right fit for your project, it means a lot to know they left such a strong impression. We truly appreciate your kind words and are glad our team was able to support you along the way!

Hi there, Thank you for sharing this feedback. We understand how frustrating it can be when an order doesn’t appear to progress as expected. When updates aren’t clear or timely, it can understandably feel like there’s a lack of urgency, and that’s not the experience we want customers to have. That said, our team would appreciate the opportunity to review your order and provide clarity on its status. We've sent you a request for additional information so we can locate your account. Once we receive this, please be on the lookout for a follow-up email from our Customer Experience team!

Hi Reetu, Thank you for taking the time to share this both the positive and difficult aspects of your experience. We’re glad to hear how much you love the bed itself and appreciate your kind words about the quality. At the same time, it’s completely understandable that the shifting delivery windows and lack of proactive communication made the experience stressful. Having to repeatedly check for updates rather than being notified is frustrating, especially when you’ve planned around the original timeline. Your feedback about transparency and communication is important, and it’s something we’re actively working to improve. If you’d like, we’re here to help look into the status of your remaining order or talk through any concerns. Please feel free to reach out to us directly so we can support you further!

Hi Mandee, Thank you for sharing this. We really appreciate your honesty. It’s completely understandable to feel unsure when something you spent time customizing doesn’t quite land the way you hoped, especially after seeing it in person and waiting longer than expected for delivery. We’re also sorry to hear the fabric hasn’t held up the way you were led to expect. If you’d like to talk through any of this, whether it’s the comfort, the fabric performance, or possible next steps, please reach out directly to [email protected]. We truly value your feedback and want to make sure you feel supported as you settle in with your new sofa. Thanks for choosing Interior Define!

Hi Seana, Thanks for taking the time to share this. We appreciate your honest feedback and are so sorry to hear that your experience with the Caitlin Swivel Chairs has been so poor. We’re always looking for ways to improve, and I’ll be sure to pass this along to the appropriate team! If there’s anything we can do to help or make things right, please don't hesitate to reach out to us directly at [email protected]. We’d welcome the chance to do so.

Hi Moshin, Thanks for sharing this. We’re sorry to hear that there wasn’t clearer communication around the delays. We know how frustrating it is to be left without updates, and that’s feedback we take seriously as we work to improve how we keep customers informed. If you're open to it, please reach out to us at [email protected] so our team can follow up directly!

Hi Susan, We're so sorry to hear that this has been your experience with our brand. Delays are hard enough on their own, but dealing with incorrect parts, a poor delivery experience, and damaged items on top of that is understandably upsetting. This isn’t the level of care or quality you should expect, and your feedback has been shared with our team so we can take a closer look at where things went wrong, both with the product itself and how your concerns were handled. We also see that our Customer Experience Team has offered to replace the cushions for you. If this sounds good, feel free to respond to the email we sent you at your convenience! We appreciate you taking the time to share your thoughts, and we look forward to restoring your trust in our brand.

Hi Melissa, Thank you for sharing your feedback. We completely understand how frustrating it must be to experience such a long delay without any proactive updates along the way, and we're very sorry for the inconvenience and disappointment this situation has caused. While delays can sometimes happen during production or transit, you should never feel like you have to chase down order updates, and we’ve shared your feedback internally so our team can review your order and address the communication gaps. Timely and transparent updates are critical, and your experience highlights where we need to do better. We appreciate you bringing this to our attention!