Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward.
However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
Not the con that people say it is. I would order again.
I ordered dresses for my daughter’s prom. It’s really hard to find affordable prom dresses and this company have a fantastic range but awful reviews. Whilst not the best service in the world, this company were not the con that i thought they might have been which is why i felt compelled to write this review.
I ordered two dresses and they were actually quite nice. We ordered them too large after measuring and erring on the side of caution so we needed to return them.
Initially , my daughter processed the return but couldn’t print the label as it wouldn't download. She messaged customer services and it took a couple of days but they did get back and they did send a new label. Once returned, they refunded fairly quickly but kept £70 of our £300 order for postage costs. My daughter messaged them to ask why the cost was so high as we received and returned both dresses in the same parcel , they refunded a further £49 within days. I don’t know why you have to message to get your returns dealt with in a fair manner but clearly once you do, they are a legit company and do sort it for you. It’s a shame their customer returns process isn’t just a bit smoother.
JJ's House 回复2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I purchased a bridal skirt and shocked by extra fees i had to pay.
I'll start with positives.
Arrived quickly
Refunded quickly (although not the amount I was expecting!)
Negatives
Firstly the skirt was not to the standard seen on their site and the size 8 skirt was more like a 6. I couldn't quite get that zip up!
Now for the price. I was lured in by intro discounts. I'm not convinced I actually received any discount in the end.
I then paid a 'reduced' postage and packaging fee of £14 and a random £16 charge. I can't seem to get hold of anyone to explain this.
Obviously I wanted to return this item. I knew I would lose the initial delivery charge as per their clear instructions online, so wasn't expecting the full £89 return. However I also wasn't expecting to only get £56 back.
I have questioned this but on their email forms the email deletes when you press submit. What is this extra £19 fee once I take out the original £14 postage??
Please be aware of this.
JJ's House 回复2021-07-08
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Trying to return two dresses. No response from company. No customer service help as shown on website when you place order. No response at all! Disgusting money takers
JJ's House 回复2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Reply form Jjshouse following my second review update is that I can change my order for an additional 20% fee even though the change was requested within the hours stated on website.
Ordered a dress with this company, dress was £170, within 48hrs I contacted the company via email and phone to request a change in colour or a change in item to original order. I have had no response to my now 3 emails and 3 calls to date. I don’t want to cancel the order just amend.
JJ's House 回复2021-07-08
Dear customer,
Thank you for your feedback.
We have replied to your emails for 3 times, but it seems that you can't check the emails we sent. Could you please kindly check again and give us a quick reply?
Looking forward to hearing from you soon.
Be careful when you order from them. The dress didn't fit at all and when l sent it back instead of £144 l paid they refunded me only £101 because they said they won't give me back the shipping costs and vat. So think twice before you buy its not worth it
JJ's House 回复2021-07-08
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Ordered wedding shoes arrived and were far too small. Total order was £77 they only refunded £50. Charges for delivery and return are extortionate. AVOID.
JJ's House 回复2021-07-05
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
IT IS A SCAM , STAY AWAY.
I ordered a dress and wait a month ago and no dress , no replay , no money back .
JJ's House 回复2021-06-30
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Ordered a dress with £20 delivery that came to £147 it took 3 weeks to arrive, when it did it was cheap looking not at all like the pictures so downloaded app to process the return, they wanted to refund me £115 and pay another £3 for the pleasure. I wasn’t happy so decided to do online chat but I just got a robot and an automated message! Attempted to do refund process again but message said no refund? Wish I’d have read the reviews first as I would have steered well clear of this company
JJ's House 回复2021-07-01
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Used many times..great dresses but assume you’ll buy to keep
I’ve used this company on about 10 occasions for various evening gowns. They’ve mostly been exceptional quality apart from 1 chiffon dress that wasn’t great. The satin dresses specifically are amazing. If you’re unsure & it’s for a special occasion order a swatch from them first . Unlike many Chinese sites this is definitely legit and has good items .. however like many Chinese sites you will struggle to get money back if there’s a problem . These are (mostly) great items for a good price and most of bad reviews are about refunds and not quality, which reflects my view. Buy an item, work out if you like it before ordering more. Don’t expect easy refunds - avoid chiffon items and go with silks, charmeuse or satins..
it is scam , avoid it .No item , no response , avoid this company . Awful service........
JJ's House 回复2021-06-24
Dear customer,
Thank you for your feedback.
We are now checking the order with our logistic company. Please be assured that we will send an email to inform you once we get their reply.
Thank you for your patient first.
Ordered a prom dress for my
Daughter. Said it was delivered which it was not. All I got was automated responses from customer service or should I say rubbish service.
Quick to take your money but AWFUL service. AVOID - at all costs.
JJ's House 回复2021-06-24
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I purchased two dresses for £250... returned as they did not fit well... they offered me 40% off to keep items or a refund...requested a refund and was told i would get £186 back.. I enquired why they retaining £64 of my money when they said they would deduct £3 from my money for postage...i was informed that i had used a £21 voucher and postage was £20 to return items....hmmmmmm!!! Thieves
JJ's House 回复2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
No item delivered
Crazy costs for shipping and was told it would be ontime for an event but it is MIA
Given the run arround by customer services who are useless, It's like they don't even read the email before replying
NEVER USE THIS WEBSITE
Update; the response on Trustpilot is nothing like the response by email...tells you a lot about this bunch !!
JJ's House 回复2021-06-21
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. However, we did not find the order 5640395600. Did you give us the correct order number? Please check the information and confirm with us.
You can reply here directly.
Thank you for your time. Hope to hear from you soon.
After thinking I had found a suitable jewellery set for a very special occasion I placed my order a month ago. However 3 weeks later, when they should have arrived, there was no sign of them even being processed. I contacted them worried that they would not arrive on time. When they did arrive yesterday, to my dismay the valuable set was crumpled up in a plastic bag inside an empty cardboard box without any protective packaging! I expected it to at least be in a presentation box. Even the cheaper set was on a piece of card! Instead there was plenty of room for damage during transit. Both sets were twisted and the fastener of an earring broken. Disgusted with their service
JJ's House 回复2021-06-16
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
tracking says attempted delivery today but my daughter was in and it’s her prom dress and don’t know where it is or if they will retry
very upset daughter at the moment and no way to speak to anyone
JJ's House 回复2021-06-16
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
JJs House can't be trusted over a <£10 order cancellation
I'm up against a deadline so once I spotted the time for delivery for the dress we wanted, I cancelled my order for a few swatches within a couple of hours. I intended to purchase the dress my mother wanted and just pick a 'safe' colour.
The first response from JJs House was "We are sorry that the parcel is ready to shipped now so that we cannot cancel it for you anymore". I responded that I didn't want the swatches but rather a refund before I purchased the dress, they then offered a coupon plus the swatches. Still the swatches 'hadn't left the building'!
I can see that this seems to be a better result than some have had but the swatches are useless. I can't fathom why a company would be so determined to retain such a pittance and forego future sales from a new client. They don't seem to care about their online reputation, let alone global laws around online purchases and consumer rights. It's especially concerning when they have a .co.uk website that lists their address as being in Cambridge UK - This should require them to be governed by UK law, no?! I would think that Hong Kong also has decent consumer rights laws around online purchases?!
I suspect most of the positive reviews I've seen for JJs House are written by the company itself or they pay 'marketing' contractors to write them. It's a shame as some of the dresses look cute but these are just pictures after all. If JJs House is so determined to keep such a small amount, refuse to cancel and refund an order before it's been shipped, they can't have any faith at all in their actual products.
Companies like JJs House that refuse to honour cancelled orders made within government guidelines; publish domains in countries where they have no operations and, do not honour that country's laws or their own published refund policy cannot be trusted!
Naturally I won't be making any further purchases from them. At under £10 I've got off lightly but it's the principle and reporting this company to relevant Hong Kong, Chinese and UK government bodies seem the next best step. I wonder if the various search engines would also be interested in this company's online activities? We shall see!
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Update:
I received confirmation of refund 24 hours after posting the above. Thanks Trustpilot!
Today, almost a year later, jjhouse.co.uk have been in touch to obtain details of this complaint... Order reference number etc has been provided to confirm that this is a genuine complaint.
JJ's House 回复2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I am trying to return a dress. Your form online states you need to upload an image (I don’t), but the image won’t upload. I have done online chat yesterday and was told a returns form would be sent, it hasn’t. I have tried an online form and chat today and it just won’t go through! Do not use!!
JJ's House 回复2022-05-02
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
Sent dresses back for a refund and they say that they won't refund the VAT even though it says on their website that they offer a full refund on returns.
In dispute with them now. Fortunately paid on a credit card!
Avoid this company at all costs. They overcharge for postage and won't refund.
JJ's House 回复2021-06-04
Dear customer,
Thank you for your feedback.
Please kindly note that the VAT has been paid already when we sent the order to you. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Very misleading on refund policy. They do not refund all money spent and shipping fees as stated. Avoid avoid avoid!!!
JJ's House 回复2021-05-28
Dear customer,
Thank you for your feedback.
In our return policy, we have informed that if it is not our fault, when you return the order, the original shipping fee will not be issued. The original shipping fee has been paid to the shipping company already. Please kindly check here:
https://www.jjshouse.co.uk/about/help.php?page_id=225
Please contact us if you need any further help.
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
JJ's House
AZAZIE
Missacc
STACEES
Ever-Pretty
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Missacc
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